Troubleshooting Guide
Page 1
...about reading USB drive appears USB device may print.) • Delete the job. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. Confidential and other network device. This often fixes the problem. For information regarding tested and approved.... Load media in Adobe Acrobat. 2 Click the printer icon. For more information about 10 seconds, and then turn the printer off and contact Customer Support. Delete the job. Turn the printer off, wait about installing a network printer, click View User's Guide and Documentation on the ...
...about reading USB drive appears USB device may print.) • Delete the job. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. Confidential and other network device. This often fixes the problem. For information regarding tested and approved.... Load media in Adobe Acrobat. 2 Click the printer icon. For more information about 10 seconds, and then turn the printer off and contact Customer Support. Delete the job. Turn the printer off, wait about installing a network printer, click View User's Guide and Documentation on the ...
Troubleshooting Guide
Page 3
...If the option is set to the correct position. Mac OS 9 users: Make sure the printer is not listed, reinstall it . If the suggested corrective action does not fix the problem, contact Customer Support. If communication does not occur between ports, move the ports closer together. • Both ...ports are not set up . Guides in its original wrapper until you are on the Lexmark Web site at www.lexmark.com. Move the guides in the ...
...If the option is set to the correct position. Mac OS 9 users: Make sure the printer is not listed, reinstall it . If the suggested corrective action does not fix the problem, contact Customer Support. If communication does not occur between ports, move the ports closer together. • Both ...ports are not set up . Guides in its original wrapper until you are on the Lexmark Web site at www.lexmark.com. Move the guides in the ...
Troubleshooting Guide
Page 4
.... If these suggestions still do not correct the problem, contact Customer Support. and while 3 Release both buttons when Performing Self Test appears. The message remains on . Adjusting the color alignment 1 Make sure the printer is turned off . 2 From the control panel, press and hold... isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on sequence, and then CONFIG MENU appears. 4 Press . 5 Press until Color Alignment appears, and then press again to Off. 1 Press . 2 Press ...
.... If these suggestions still do not correct the problem, contact Customer Support. and while 3 Release both buttons when Performing Self Test appears. The message remains on . Adjusting the color alignment 1 Make sure the printer is turned off . 2 From the control panel, press and hold... isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on sequence, and then CONFIG MENU appears. 4 Press . 5 Press until Color Alignment appears, and then press again to Off. 1 Press . 2 Press ...
Troubleshooting Guide
Page 6
...setting in the paper path. Solution If you are using transparencies that do not meet the printer specifications. A toner cartridge is poor Cause Solution You are supported by the printer manufacturer. Transparency print quality is Replace the toner low or may be almost cartridge. Fuser ...using is set to Windows users only. Replace the transfer belt. Uneven print density Example Cause Solution Toner cartridge is not supported. Characters have jagged or uneven edges Cause Downloaded font is Replace the toner defective. Toner is Replace the worn or defective...
...setting in the paper path. Solution If you are using transparencies that do not meet the printer specifications. A toner cartridge is poor Cause Solution You are supported by the printer manufacturer. Transparency print quality is Replace the toner low or may be almost cartridge. Fuser ...using is set to Windows users only. Replace the transfer belt. Uneven print density Example Cause Solution Toner cartridge is not supported. Characters have jagged or uneven edges Cause Downloaded font is Replace the toner defective. Toner is Replace the worn or defective...
Troubleshooting Guide
Page 9
... on the menu settings page. Collectively, these pages, browse to the IP address of the network printer. In the U.S. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 The following three options: • Print-Prints the default pages • Detailed-Lets...the use the Detailed Color Samples to find a solution. For more colors in the network printer firmware. If the user finds a value on the inside top front cover of the Embedded Web Server. The default color samples available using the control panel. Contacting Customer Support When you call ...
... on the menu settings page. Collectively, these pages, browse to the IP address of the network printer. In the U.S. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 The following three options: • Print-Prints the default pages • Detailed-Lets...the use the Detailed Color Samples to find a solution. For more colors in the network printer firmware. If the user finds a value on the inside top front cover of the Embedded Web Server. The default color samples available using the control panel. Contacting Customer Support When you call ...
User's Guide
Page 4
Using card stock...40 Storing media...41 Supported paper sizes, types, and weights 41 Supported paper sizes...41 Support for paper types ...43 Paper types and weights ...43 Paper capacities ...44 Printing...45 Installing printer software...45 Printing a document from Windows 45 Printing a document...from a Macintosh computer 50 Printing only black text and graphics 50 Configuring the printer for black-only printing 51 Removing the color supplies ...51 Configuring the printer for color printing and replacing the color supplies 54 Canceling a print job...55 Canceling a print job from the ...
Using card stock...40 Storing media...41 Supported paper sizes, types, and weights 41 Supported paper sizes...41 Support for paper types ...43 Paper types and weights ...43 Paper capacities ...44 Printing...45 Installing printer software...45 Printing a document from Windows 45 Printing a document...from a Macintosh computer 50 Printing only black text and graphics 50 Configuring the printer for black-only printing 51 Removing the color supplies ...51 Configuring the printer for color printing and replacing the color supplies 54 Canceling a print job...55 Canceling a print job from the ...
User's Guide
Page 5
... cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel menus...75 Enabling control panel menus...
... cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel menus...75 Enabling control panel menus...
User's Guide
Page 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
User's Guide
Page 14
... material. 2 Place the drawer in the location chosen for the printer. 3 Align the printer with the 550-sheet drawer, and lower the printer into place. 4 Set the printer software to recognize the 550-sheet tray. The printer supports one optional drawer which allows an additional 550 sheets of the... printer to lift it requires at least two people to be loaded. d Click the Install Options ...
... material. 2 Place the drawer in the location chosen for the printer. 3 Align the printer with the 550-sheet drawer, and lower the printer into place. 4 Set the printer software to recognize the 550-sheet tray. The printer supports one optional drawer which allows an additional 550 sheets of the... printer to lift it requires at least two people to be loaded. d Click the Install Options ...
User's Guide
Page 29
... tray is loaded in the same way that the standard tray is loaded again, the tray does not need to be completely removed from the support unit. 2 3 1 4 1 Width guide tabs 2 Size indicators 3 Length guide tabs 4 Size indicators Note: If the same paper size is loaded. The only differences between ... shown in the tray, change the Paper Type setting for the first time or when a new size is loaded, remove the tray completely from the support unit. 7 Align the tray, and insert it. 8 If a different type of paper was loaded than the type previously loaded in the following illustration....
... tray is loaded in the same way that the standard tray is loaded again, the tray does not need to be completely removed from the support unit. 2 3 1 4 1 Width guide tabs 2 Size indicators 3 Length guide tabs 4 Size indicators Note: If the same paper size is loaded. The only differences between ... shown in the tray, change the Paper Type setting for the first time or when a new size is loaded, remove the tray completely from the support unit. 7 Align the tray, and insert it. 8 If a different type of paper was loaded than the type previously loaded in the following illustration....
User's Guide
Page 32
... Load MP Feeder with appears on the multipurpose feeder or apply excessive force to it. • To prevent jams: - For information about supported paper sizes and types, see the section about paper and specialty media. Load only one size and type of media, including envelopes. Paper ... The multipurpose feeder can also be closed when not in the multipurpose feeder. Warning: Never use only high-quality paper designed for laser printers. • Remove paper from the multipurpose feeder, and then push the extensions back into the multipurpose feeder as it already contains paper. -
... Load MP Feeder with appears on the multipurpose feeder or apply excessive force to it. • To prevent jams: - For information about supported paper sizes and types, see the section about paper and specialty media. Load only one size and type of media, including envelopes. Paper ... The multipurpose feeder can also be closed when not in the multipurpose feeder. Warning: Never use only high-quality paper designed for laser printers. • Remove paper from the multipurpose feeder, and then push the extensions back into the multipurpose feeder as it already contains paper. -
User's Guide
Page 33
... in farther. When Load manual feeder with the right side of proper envelope orientation, see the section about paper and specialty media. For information about supported paper sizes and types, see "Load envelopes with the flap side up . The orientation of paper flush with appears on page 32. 3 Push the ... into the manual feeder first. • Load preprinted letterhead facedown. • To achieve the best possible print quality, use only high-quality paper designed for laser printers. • To prevent jams, do not add paper to adjust the width guide for standard paper sizes.
... in farther. When Load manual feeder with the right side of proper envelope orientation, see the section about paper and specialty media. For information about supported paper sizes and types, see "Load envelopes with the flap side up . The orientation of paper flush with appears on page 32. 3 Push the ... into the manual feeder first. • Load preprinted letterhead facedown. • To achieve the best possible print quality, use only high-quality paper designed for laser printers. • To prevent jams, do not add paper to adjust the width guide for standard paper sizes.
User's Guide
Page 34
... specialty media 34 To extend the paper stop which is used to keep paper from sliding off the back of paper and specialty media the printer supports. Attaching the standard exit bin To attach the standard exit bin to two lengths, one for shorter paper sizes such as legal. It can be... set to the printer: 1 Align it down into place. 1 2 Using the paper stop The standard exit bin has a paper stop for longer sizes such as letter and A4, and...
... specialty media 34 To extend the paper stop which is used to keep paper from sliding off the back of paper and specialty media the printer supports. Attaching the standard exit bin To attach the standard exit bin to two lengths, one for shorter paper sizes such as legal. It can be... set to the printer: 1 Align it down into place. 1 2 Using the paper stop The standard exit bin has a paper stop for longer sizes such as letter and A4, and...
User's Guide
Page 40
... detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on this product. Note: Vinyl labels are not supported on the Lexmark Web site at least 1 mm (0.04 in) away from edges is not possible, remove a 3 mm (0.125 in.) strip on labels: ... ) of the edge of the label, of the perforations, or between die-cuts of the adhesive at www.lexmark.com/publications. Print samples on the labels being considered for laser printers. Have windows, holes, perforations, cutouts, or embossing - Have any exposed adhesive when the flap is heavy, ...
... detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on this product. Note: Vinyl labels are not supported on the Lexmark Web site at least 1 mm (0.04 in) away from edges is not possible, remove a 3 mm (0.125 in.) strip on labels: ... ) of the edge of the label, of the perforations, or between die-cuts of the adhesive at www.lexmark.com/publications. Print samples on the labels being considered for laser printers. Have windows, holes, perforations, cutouts, or embossing - Have any exposed adhesive when the flap is heavy, ...
User's Guide
Page 41
...can withstand temperatures up to simplex (one-sided) printing only. For information on card stock and labels, see the Card Stock & Label Guide Supported paper sizes -supported X-unsupported Paper size Dimensions Standard 250-sheet Optional 550-sheet Multipurpose tray (Tray 1) tray (Tray 2) feeder or manual feeder Letter 215.9 ...° F) without releasing hazardous emissions. • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Supported paper sizes, types, and weights The following tables provide information on top of paper they...
...can withstand temperatures up to simplex (one-sided) printing only. For information on card stock and labels, see the Card Stock & Label Guide Supported paper sizes -supported X-unsupported Paper size Dimensions Standard 250-sheet Optional 550-sheet Multipurpose tray (Tray 1) tray (Tray 2) feeder or manual feeder Letter 215.9 ...° F) without releasing hazardous emissions. • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Supported paper sizes, types, and weights The following tables provide information on top of paper they...
User's Guide
Page 43
... long (20 to simplex printing only at less than 176 g/m2 (47 lb bond), we recommend grain long fibers. Paper and specialty media guide 43 Support for 100% cotton envelopes is limited to 32 lb bond) 32 lb bond) 32 lb bond) Glossy papers- maximum Text-120 g/m2 (80 lb Text... bond) 1 Paper weighing less than 75 g/m2 (20 lb bond) is 90 g/m2. 7 105 g/m2 (28 lb bond) envelopes must enter the printer first. 4 Vinyl labels are not supported. 5 Use sulfite, wood-free, or up to 100% cotton envelopes. 6 Maximum weight for paper types Paper type Paper Standard 250-sheet tray (Tray...
... long (20 to simplex printing only at less than 176 g/m2 (47 lb bond), we recommend grain long fibers. Paper and specialty media guide 43 Support for 100% cotton envelopes is limited to 32 lb bond) 32 lb bond) 32 lb bond) Glossy papers- maximum Text-120 g/m2 (80 lb Text... bond) 1 Paper weighing less than 75 g/m2 (20 lb bond) is 90 g/m2. 7 105 g/m2 (28 lb bond) envelopes must enter the printer first. 4 Vinyl labels are not supported. 5 Use sulfite, wood-free, or up to 100% cotton envelopes. 6 Maximum weight for paper types Paper type Paper Standard 250-sheet tray (Tray...
User's Guide
Page 44
... to 100% cotton envelopes. 6 Maximum weight for 100% cotton envelopes is 90 g/m2. 7 105 g/m2 (28 lb bond) envelopes must enter the printer first. 4 Vinyl labels are not supported. 5 Use sulfite, wood-free, or up to simplex printing only at less than 176 g/m2 (47 lb bond), we recommend grain long fibers...
... to 100% cotton envelopes. 6 Maximum weight for 100% cotton envelopes is 90 g/m2. 7 105 g/m2 (28 lb bond) envelopes must enter the printer first. 4 Vinyl labels are not supported. 5 Use sulfite, wood-free, or up to simplex printing only at less than 176 g/m2 (47 lb bond), we recommend grain long fibers...
User's Guide
Page 47
... user name, and then press . 7 Press until you choose to print, and then press . Printing 47 Confidential and Verify print jobs are not supported. • You cannot print encrypted files or files without printing permissions. • A USB Direct interface is on some models. Many USB flash memory...user name. Devices only supporting USB low-speed capabilities are tested and approved for use the numeric keypad to the job you can occur. For more information, see the Lexmark Web site at www.lexmark.com. Warning: Do not remove the USB key, or touch the printer near the area of the...
... user name, and then press . 7 Press until you choose to print, and then press . Printing 47 Confidential and Verify print jobs are not supported. • You cannot print encrypted files or files without printing permissions. • A USB Direct interface is on some models. Many USB flash memory...user name. Devices only supporting USB low-speed capabilities are tested and approved for use the numeric keypad to the job you can occur. For more information, see the Lexmark Web site at www.lexmark.com. Warning: Do not remove the USB key, or touch the printer near the area of the...
User's Guide
Page 49
... Setup Page appears. 5 Check the first section on the network setup page, and confirm that aids network printing configuration. 1 Make sure the printer is on and Ready appears. 2 From the control panel, press . 3 Press until Reports appears, and then press . 4 Press until appears... next to verify the network connection. Consult a system support person for your printer: 1 Make sure the printer is on and Ready appears. 2 From the control panel, press . 3 Press until Reports appears, and then press . 4 Press...
... Setup Page appears. 5 Check the first section on the network setup page, and confirm that aids network printing configuration. 1 Make sure the printer is on and Ready appears. 2 From the control panel, press . 3 Press until Reports appears, and then press . 4 Press until appears... next to verify the network connection. Consult a system support person for your printer: 1 Make sure the printer is on and Ready appears. 2 From the control panel, press . 3 Press until Reports appears, and then press . 4 Press...
User's Guide
Page 74
Moving the printer to another location The printer and options can be safely moved to another location by following these precautions: • Remove all printer options before moving the printer. • Any cart used to move the printer must have a surface able to support the dimensions of the printer. Maintaining the printer 74 Any cart used to move the options must have a surface able to support the full footprint of the options. • Keep the printer in an upright position. • Avoid severe jarring movements.
Moving the printer to another location The printer and options can be safely moved to another location by following these precautions: • Remove all printer options before moving the printer. • Any cart used to move the printer must have a surface able to support the dimensions of the printer. Maintaining the printer 74 Any cart used to move the options must have a surface able to support the full footprint of the options. • Keep the printer in an upright position. • Avoid severe jarring movements.