Troubleshooting Guide
Page 1
... turned on the display before sending a job to the printer and the host computer, print server, option, or other held jobs and deleting some of paper from the bin is secure. Error message about installing a network printer, click View User's Guide and Documentation on . Once ...through the list of held jobs do not print Cause Solution Formatting error has occurred. • Print the job. (Only part of the printer software are also available on the Lexmark Web site at www.lexmark.com. Printer has insufficient memory. Delete the job. output (exit) bin, ...
... turned on the display before sending a job to the printer and the host computer, print server, option, or other held jobs and deleting some of paper from the bin is secure. Error message about installing a network printer, click View User's Guide and Documentation on . Once ...through the list of held jobs do not print Cause Solution Formatting error has occurred. • Print the job. (Only part of the printer software are also available on the Lexmark Web site at www.lexmark.com. Printer has insufficient memory. Delete the job. output (exit) bin, ...
Troubleshooting Guide
Page 2
...appears, and then press . 5 Press until Print Timeout appears, and then press . 6 Press until Off appears, and then press . Lexmark Status Messenger Utility This program is too complex. If you can print your print job by eliminating the number and size of fonts, the...correct media size. • Make sure the Paper Size and Paper Type are errors requiring printer intervention. When a printer error occurs, a message appears on the Software and Documentation CD. Incorrect characters print Cause Solution Printer is , and points you when there are set to print Cause Solution Job...
...appears, and then press . 5 Press until Print Timeout appears, and then press . 6 Press until Off appears, and then press . Lexmark Status Messenger Utility This program is too complex. If you can print your print job by eliminating the number and size of fonts, the...correct media size. • Make sure the Paper Size and Paper Type are errors requiring printer intervention. When a printer error occurs, a message appears on the Software and Documentation CD. Incorrect characters print Cause Solution Printer is , and points you when there are set to print Cause Solution Job...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about reading USB drive appears 82 Jobs do not print ...83 Confidential and other held ...the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color misregistration...88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about reading USB drive appears 82 Jobs do not print ...83 Confidential and other held ...the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color misregistration...88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90...
User's Guide
Page 11
... 23 4 56 7 89 0# 9 8 2 3 Control panel item 1 Display 2 Select Description The display shows messages and pictures that rolls to scroll through values or text that communicate information about the printer: • Printer status messages-Indicate the current status of options is offered once Stopped appears on , but idle. • Solid red... Blinking green-The printer is warming up, processing data, or printing. • Solid green-The printer is on the display. 6 Menu Opens the menu index Note: These menus are only available when the printer detects an error code. Learning about ...
... 23 4 56 7 89 0# 9 8 2 3 Control panel item 1 Display 2 Select Description The display shows messages and pictures that rolls to scroll through values or text that communicate information about the printer: • Printer status messages-Indicate the current status of options is offered once Stopped appears on , but idle. • Solid red... Blinking green-The printer is warming up, processing data, or printing. • Solid green-The printer is on the display. 6 Menu Opens the menu index Note: These menus are only available when the printer detects an error code. Learning about ...
User's Guide
Page 82
... approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. This often fixes the problem. Control panel display is blank or displays only diamonds Cause Printer self test failed. If Performing Self Test and Ready do not print Cause Documents contain unavailable fonts. Error message about 10 seconds, and then turn...
... approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. This often fixes the problem. Control panel display is blank or displays only diamonds Cause Printer self test failed. If Performing Self Test and Ready do not print Cause Documents contain unavailable fonts. Error message about 10 seconds, and then turn...
User's Guide
Page 110
...transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk with adapter 86 troubleshooting, display display is blank 82 display shows ...only diamonds 82 troubleshooting, paper feed message remains after jam is cleared 87 troubleshooting, print held jobs do...
...transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk with adapter 86 troubleshooting, display display is blank 82 display shows ...only diamonds 82 troubleshooting, paper feed message remains after jam is cleared 87 troubleshooting, print held jobs do...
Menus and Messages Guide
Page 5
... are only available when the printer detects an error code. Press or to scroll through menu lists. Pressing initiates action on the display. 5 Understanding printer menus Understanding the control panel 7 BACK MENU 6 STOP X 5 1 2 4 3 7 BACK MENU 6 STOP X 5 4 1 1 23 4 56 7 89 0# 9 8 2 3 Control panel item 1 Display 2 Select Description The display shows messages and pictures that rolls to...
... are only available when the printer detects an error code. Press or to scroll through menu lists. Pressing initiates action on the display. 5 Understanding printer menus Understanding the control panel 7 BACK MENU 6 STOP X 5 1 2 4 3 7 BACK MENU 6 STOP X 5 4 1 1 23 4 56 7 89 0# 9 8 2 3 Control panel item 1 Display 2 Select Description The display shows messages and pictures that rolls to...
Menus and Messages Guide
Page 43
... to adjust colors. Wait for the message to clear. Wait for the message to clear. Canceling The printer is displayed. Wait for the message to clear. 43 Warning: Do not turn the printer off while this message is busy canceling jobs. Wait for the message to clear. Understanding printer messages List of status and error messages Activating Menu Changes The printer is defragmenting...
... to adjust colors. Wait for the message to clear. Wait for the message to clear. Canceling The printer is displayed. Wait for the message to clear. 43 Warning: Do not turn the printer off while this message is busy canceling jobs. Wait for the message to clear. Understanding printer messages List of status and error messages Activating Menu Changes The printer is defragmenting...
Menus and Messages Guide
Page 45
..., and then press to exit. Internal System Error, Reload Security Certificates 1 Press until Continue appears, and then press to download valid network printing code for the printer. Invalid Engine Code You need to clear the message and continue printing. 2 Reload the bookmarks. Load...appears, and the press to clear the message and continue printing. Insert Tray Insert the specified tray into the printer. Invalid Network Code You need to clear the message and continue printing. 2 Reload the security certificates. Internal System Error, Reload Bookmarks 1 Press until Continue appears...
..., and then press to exit. Internal System Error, Reload Security Certificates 1 Press until Continue appears, and then press to download valid network printing code for the printer. Invalid Engine Code You need to clear the message and continue printing. 2 Reload the bookmarks. Load...appears, and the press to clear the message and continue printing. Insert Tray Insert the specified tray into the printer. Invalid Network Code You need to clear the message and continue printing. 2 Reload the security certificates. Internal System Error, Reload Bookmarks 1 Press until Continue appears...
Menus and Messages Guide
Page 48
... • Press until Continue appears, then press to clear the message and print the job using a USB cable connection. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. 31.72 Missing or Defective Cartridge The specified toner cartridge .... • Press to print the contents of the buffer. • Cancel the current print job. 1565 Emulation error, load emulation option The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. Tray Low Load paper in the specified tray...
... • Press until Continue appears, then press to clear the message and print the job using a USB cable connection. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. 31.72 Missing or Defective Cartridge The specified toner cartridge .... • Press to print the contents of the buffer. • Cancel the current print job. 1565 Emulation error, load emulation option The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. Tray Low Load paper in the specified tray...
Menus and Messages Guide
Page 49
...stop the defragment operation and continue printing. • Delete fonts, macros, and other data in printer memory. • Install additional printer memory. 35 Insufficient memory to clear the message and continue printing. 49 to support Resource Save feature • Press until Continue or Cancel ... print job. When Ready appears, enable Resource Save. • Install additional memory. 37 Insufficient memory to clear the message and continue printing. 50 PPDS font error • Press until Continue appears, then press the rest of the print job. • Cancel the current print...
...stop the defragment operation and continue printing. • Delete fonts, macros, and other data in printer memory. • Install additional printer memory. 35 Insufficient memory to clear the message and continue printing. 49 to support Resource Save feature • Press until Continue or Cancel ... print job. When Ready appears, enable Resource Save. • Install additional memory. 37 Insufficient memory to clear the message and continue printing. 50 PPDS font error • Press until Continue appears, then press the rest of the print job. • Cancel the current print...
Menus and Messages Guide
Page 50
... stop the defragment operation and continue printing. • Turn the printer power off and then back on to reset the printer. 54 Standard network/Network software error • Press until Continue appears, then press • Cancel the current print job. If the error message remains, the flash memory may be defective and require replacing. 54...
... stop the defragment operation and continue printing. • Turn the printer power off and then back on to reset the printer. 54 Standard network/Network software error • Press until Continue appears, then press • Cancel the current print job. If the error message remains, the flash memory may be defective and require replacing. 54...
Menus and Messages Guide
Page 51
If the error message remains, the hard disk may be defective and require replacing. 80 Fuser life warning • Press until Continue appears, and then press • Order a replacement waste toner box immediately. to clear the message. to clear the message and continue printing. 82 Replace ...8226; Install a larger hard disk. 63 Unformatted disk • Press until Continue appears, and then press to clear the message and continue printing. The printer discards any data received through the serial port. • Make sure the Serial Buffer menu item is not set to Disabled...
If the error message remains, the hard disk may be defective and require replacing. 80 Fuser life warning • Press until Continue appears, and then press • Order a replacement waste toner box immediately. to clear the message. to clear the message and continue printing. 82 Replace ...8226; Install a larger hard disk. 63 Unformatted disk • Press until Continue appears, and then press to clear the message and continue printing. The printer discards any data received through the serial port. • Make sure the Serial Buffer menu item is not set to Disabled...
Menus and Messages Guide
Page 54
... Insufficient memory, some held jobs will not be restored 49 38 Memory Full 49 39 Page is too complex to print 49 50 PPDS font error 49 51 Defective flash detected 50 52 Not enough free space in flash memory for resources 50 53 Unformatted flash detected 50 54 Network software... 53 PCL Emul menu 28 PDF menu 27 PostScript menu 28 Power Saver 46 Print Directory menu 15 Print Fonts menu 14 Printer locked, enter PIN 46 printer messages 1565 Emulation error, load emulation option 48 200-250.yy Paper jam 52 31.72 Missing or Defective Cartridge 48 32 Replace unsupported cartridge 48...
... Insufficient memory, some held jobs will not be restored 49 38 Memory Full 49 39 Page is too complex to print 49 50 PPDS font error 49 51 Defective flash detected 50 52 Not enough free space in flash memory for resources 50 53 Unformatted flash detected 50 54 Network software... 53 PCL Emul menu 28 PDF menu 27 PostScript menu 28 Power Saver 46 Print Directory menu 15 Print Fonts menu 14 Printer locked, enter PIN 46 printer messages 1565 Emulation error, load emulation option 48 200-250.yy Paper jam 52 31.72 Missing or Defective Cartridge 48 32 Replace unsupported cartridge 48...
Help Menu Pages
Page 27
...guide Print defects guide Menu map Information guide Connection guide Moving guide Description Provides information about adjusting and customizing color printing Provides information about solving print quality issues Provides information about loading paper and other languages on the ...Documentation CD packaged with the printer provides information about using the printer and performing printing tasks. Additional language support The User's Guide, Setup sheet, Menus and Messages Guide, and Help pages are a series of printer status and error messages. They contain helpful information ...
...guide Print defects guide Menu map Information guide Connection guide Moving guide Description Provides information about adjusting and customizing color printing Provides information about solving print quality issues Provides information about loading paper and other languages on the ...Documentation CD packaged with the printer provides information about using the printer and performing printing tasks. Additional language support The User's Guide, Setup sheet, Menus and Messages Guide, and Help pages are a series of printer status and error messages. They contain helpful information ...
Technical Reference
Page 5
... 4-49 Interpreter Parameters 4-63 User Parameters 4-63 System Parameters 4-66 Device Parameters 4-72 Status and Error Messages 4-93 Tagged Binary Not Active 4-93 Tagged Binary Active 4-93 Status Messages 4-94 Switching Languages 5-1 SmartSwitch ...5-1 Setting SmartSwitch for Different Interfaces 5-2 Printer Job Language 5-2 Sniffing...5-3 Flash Memory and Disk 6-1 Resource Data Collection (Download Target 6-2 Storing Resources on...
... 4-49 Interpreter Parameters 4-63 User Parameters 4-63 System Parameters 4-66 Device Parameters 4-72 Status and Error Messages 4-93 Tagged Binary Not Active 4-93 Tagged Binary Active 4-93 Status Messages 4-94 Switching Languages 5-1 SmartSwitch ...5-1 Setting SmartSwitch for Different Interfaces 5-2 Printer Job Language 5-2 Sniffing...5-3 Flash Memory and Disk 6-1 Resource Data Collection (Download Target 6-2 Storing Resources on...
Technical Reference
Page 207
...8226; If the requested media size is not found by the Priority array in the InputAttributes dictionary in Table 4-5. The envelope tray the printer selects when it matches the requested envelope size. Note: The active source is the last source selected from the active source. 4-12... PostScript Envelope Tray Support If manualfeed in statusdict and the ManualFeed page device parameter are false when the printer receives one of the envelopetray operators listed in "Table 4-5: Envelopetray Operator Selections" on the printer, a rangecheck error message is generated. Envelope Feeder -
...8226; If the requested media size is not found by the Priority array in the InputAttributes dictionary in Table 4-5. The envelope tray the printer selects when it matches the requested envelope size. Note: The active source is the last source selected from the active source. 4-12... PostScript Envelope Tray Support If manualfeed in statusdict and the ManualFeed page device parameter are false when the printer receives one of the envelopetray operators listed in "Table 4-5: Envelopetray Operator Selections" on the printer, a rangecheck error message is generated. Envelope Feeder -
Technical Reference
Page 288
... of the print job. Tagged Binary mode is in an error state. • Your printer always selects the PostScript emulation interpreter and processes a Ctrl+T (x'14') command as a status query when data is the selected interpreter. 4-93 PostScript Status and Error Messages Printers return PostScript emulation error messages and status information to the computer through the parallel interface...
... of the print job. Tagged Binary mode is in an error state. • Your printer always selects the PostScript emulation interpreter and processes a Ctrl+T (x'14') command as a status query when data is the selected interpreter. 4-93 PostScript Status and Error Messages Printers return PostScript emulation error messages and status information to the computer through the parallel interface...
Technical Reference
Page 343
... buffer when it detects an error. Serial errors that do not generate such an error message are: • Serial Break • Framing error received simultaneously as a 54 Standard Serial Error or 54 Serial Option x Error (x represents the number of the serial interface, your printer and your system starts operating. 8-27 Interfaces Serial Errors The printer places an underscore character in...
... buffer when it detects an error. Serial errors that do not generate such an error message are: • Serial Break • Framing error received simultaneously as a 54 Standard Serial Error or 54 Serial Option x Error (x represents the number of the serial interface, your printer and your system starts operating. 8-27 Interfaces Serial Errors The printer places an underscore character in...
Technical Reference
Page 426
... 4-9 paper tray support 4-5 password protecting Type 1 fonts on flash memory or disk 3-93 saving fonts on flash memory or disk 6-3 selecting language 4-1 SmartSwitch 4-1 status and error messages 4-93, 4-94 supplemental operators 4-14 appletalktype 4-14 buildtime 4-14 byteorder 4-14 checkpassword 4-15 currentfilenameextend 4-15 currentmanualduplexmode 4-15 defaulttimeouts 4-16 deletefile 4-16 devcontrol 4-17 devdismount 4-18...
... 4-9 paper tray support 4-5 password protecting Type 1 fonts on flash memory or disk 3-93 saving fonts on flash memory or disk 6-3 selecting language 4-1 SmartSwitch 4-1 status and error messages 4-93, 4-94 supplemental operators 4-14 appletalktype 4-14 buildtime 4-14 byteorder 4-14 checkpassword 4-15 currentfilenameextend 4-15 currentmanualduplexmode 4-15 defaulttimeouts 4-16 deletefile 4-16 devcontrol 4-17 devdismount 4-18...