User's Guide
Page 5
...cartridges ...81 Recycling Lexmark products ...83 Replacing the photoconductor units ...83 Replacing the fuser ...83 Replacing the waste toner box ...83 Replacing the transfer belt ...83 Cleaning the printhead lenses ...84 Aligning the toner cartridges for color registration 85 Removing the fuser for long-term storage ...86 Replacing the fuser after long-term storage 88 Chapter 9: Troubleshooting 90 Solving basic printer problems ...90 Solving display problems ...91 Solving printing problems ...91 Solving print quality problems ...93 Solving option problems ...98 Solving media feed problems...
...cartridges ...81 Recycling Lexmark products ...83 Replacing the photoconductor units ...83 Replacing the fuser ...83 Replacing the waste toner box ...83 Replacing the transfer belt ...83 Cleaning the printhead lenses ...84 Aligning the toner cartridges for color registration 85 Removing the fuser for long-term storage ...86 Replacing the fuser after long-term storage 88 Chapter 9: Troubleshooting 90 Solving basic printer problems ...90 Solving display problems ...91 Solving printing problems ...91 Solving print quality problems ...93 Solving option problems ...98 Solving media feed problems...
User's Guide
Page 10
... type D:\Setup.exe in downloadable software packages on the operating system used by the computer to which it is software that shipped with the computer and the software. Note: USB support is the letter of the CD-ROM drive). 2 Installing drivers for local printing A local printer is compatible with the printer. Operating system Windows Windows Server 2003, Windows 2000, Windows XP, Windows 98 SE, Windows Me, Windows NT 4.x Windows 95 and Windows 98 (first edition) Serial printing Macintosh...
... type D:\Setup.exe in downloadable software packages on the operating system used by the computer to which it is software that shipped with the computer and the software. Note: USB support is the letter of the CD-ROM drive). 2 Installing drivers for local printing A local printer is compatible with the printer. Operating system Windows Windows Server 2003, Windows 2000, Windows XP, Windows 98 SE, Windows Me, Windows NT 4.x Windows 95 and Windows 98 (first edition) Serial printing Macintosh...
User's Guide
Page 13
... File Æ Properties. Installing drivers for USB printing. Setting parameters in the printer. It should follow the installation directions in the Run dialog: D:/Setup.exe Where D is complete. b Select the printer just added. To print locally to a USB-attached printer, create a desktop printer icon (Mac OS 9) or create a queue in the communications port must be installed on the Menu Settings page printed previously. 6 Click OK, and close all the windows. 7 Print a test page to the printer driver...
... File Æ Properties. Installing drivers for USB printing. Setting parameters in the printer. It should follow the installation directions in the Run dialog: D:/Setup.exe Where D is complete. b Select the printer just added. To print locally to a USB-attached printer, create a desktop printer icon (Mac OS 9) or create a queue in the communications port must be installed on the Menu Settings page printed previously. 6 Click OK, and close all the windows. 7 Print a test page to the printer driver...
User's Guide
Page 24
... available printer settings that may also use the Lexmark custom printer drivers. 4 Printing This chapter covers tips for printing, how to print certain lists of information from the initial Print box to see all the printer features, use the system drivers built into the standard tray and the optional 500-sheet tray. Avoiding jams By selecting appropriate paper or specialty media (transparencies, labels, and card stock) and loading it properly, most jams are available from a software application, a window representing the printer driver opens.
... available printer settings that may also use the Lexmark custom printer drivers. 4 Printing This chapter covers tips for printing, how to print certain lists of information from the initial Print box to see all the printer features, use the system drivers built into the standard tray and the optional 500-sheet tray. Avoiding jams By selecting appropriate paper or specialty media (transparencies, labels, and card stock) and loading it properly, most jams are available from a software application, a window representing the printer driver opens.
User's Guide
Page 78
... sheet of paper (16 images on the front and 16 on Duplex in Settings Causes the printer to do the setup and maintenance of the printer. Periodically, certain tasks need completion to send a Verify Print job. In other copies. Messages Guide on the publications CD Use the software application or printer driver to maintain optimum print quality. These tasks are covered in your printer. Allows time to examine the first copy of a multiple-copy job to access a Verify Print job...
... sheet of paper (16 images on the front and 16 on Duplex in Settings Causes the printer to do the setup and maintenance of the printer. Periodically, certain tasks need completion to send a Verify Print job. In other copies. Messages Guide on the publications CD Use the software application or printer driver to maintain optimum print quality. These tasks are covered in your printer. Allows time to examine the first copy of a multiple-copy job to access a Verify Print job...
User's Guide
Page 92
... . media loaded in use an IEEE 1284compliant parallel cable. Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port are correct for the job media. mode. To configure the linked trays: Make sure the Tray x Size value in the Paper X Size menu item in Settings. Collate is not set to the correct position for Paper Type is the same for all linked trays. Set the media stop for adding an optional hard disk. Unexpected page breaks The job...
... . media loaded in use an IEEE 1284compliant parallel cable. Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port are correct for the job media. mode. To configure the linked trays: Make sure the Tray x Size value in the Paper X Size menu item in Settings. Collate is not set to the correct position for Paper Type is the same for all linked trays. Set the media stop for adding an optional hard disk. Unexpected page breaks The job...
User's Guide
Page 104
... known as CMYK color. If the user selects a color conversion table and presses the Print button, the printer prints the default color samples pages. The interface lets the user enter individual R, G, and B values of the specific color of Detailed Color Samples, use the Detailed Color Samples to the default pages of color samples accessible from the Quality Menu in Settings on the printer operator panel or from the "Configuration Menu'" in the application through color management. The user can be...
... known as CMYK color. If the user selects a color conversion table and presses the Print button, the printer prints the default color samples pages. The interface lets the user enter individual R, G, and B values of the specific color of Detailed Color Samples, use the Detailed Color Samples to the default pages of color samples accessible from the Quality Menu in Settings on the printer operator panel or from the "Configuration Menu'" in the application through color management. The user can be...
User's Guide
Page 140
... print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark). The laser system and printer are substantially used with the printer shall end earlier if it was originally purchased for your use , free from new parts, or new and serviceable used parts, which a Maintenance Kit is available are not considered to laser radiation above a Class I laser products are substantially consumed when the printer displays a "Life Warning" or "Scheduled Maintenance" message for any human access to be a new...
... print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark). The laser system and printer are substantially used with the printer shall end earlier if it was originally purchased for your use , free from new parts, or new and serviceable used parts, which a Maintenance Kit is available are not considered to laser radiation above a Class I laser products are substantially consumed when the printer displays a "Life Warning" or "Scheduled Maintenance" message for any human access to be a new...
Menus and Messages Guide
Page 4
...Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Waste Toner Box Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Profiles List NetWare Setup Page Print Fonts Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu...
...Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Waste Toner Box Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Profiles List NetWare Setup Page Print Fonts Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu...
Menus and Messages Guide
Page 7
... appears. Replace indicates end-of -life for the Replace Supply menu item. Supplies Menu The Supplies Menu only has true values for the item is near and print quality problems may occur. Menu item Replace Supply Purpose To select the supply item just replaced. Replace indicates end-of the magenta toner cartridge. Using printer menus Menu Groups Note: An asterisk (*) next to exit the Replace Supply menu item. A supply counter must be manually reset when a photoconductor unit is near and print quality problems may...
... appears. Replace indicates end-of -life for the Replace Supply menu item. Supplies Menu The Supplies Menu only has true values for the item is near and print quality problems may occur. Menu item Replace Supply Purpose To select the supply item just replaced. Replace indicates end-of the magenta toner cartridge. Using printer menus Menu Groups Note: An asterisk (*) next to exit the Replace Supply menu item. A supply counter must be manually reset when a photoconductor unit is near and print quality problems may...
Menus and Messages Guide
Page 18
... flash memory. Successfully prints a page that may be printed. PostScript emulation-Uses a PS interpreter for downloaded resources. Specifies whether the printer reprints jammed pages. Off-Printer does not reprint jammed pages. Note: The Whole Page setting only affects pages printed using the PCL XL or PostScript interpreters. Menu Groups 18 Off-Prints a partial page of time in the flash memory or on the hard disk even when the printer is turned off. *RAM Flash Disk Lets the printer automatically continue from certain offline...
... flash memory. Successfully prints a page that may be printed. PostScript emulation-Uses a PS interpreter for downloaded resources. Specifies whether the printer reprints jammed pages. Off-Printer does not reprint jammed pages. Note: The Whole Page setting only affects pages printed using the PCL XL or PostScript interpreters. Menu Groups 18 Off-Prints a partial page of time in the flash memory or on the hard disk even when the printer is turned off. *RAM Flash Disk Lets the printer automatically continue from certain offline...
Menus and Messages Guide
Page 26
...Menu Use these menu items to change printer settings, remove jobs, set up printer hardware, and troubleshoot printer problems. Menu item Factory Defaults Purpose Returns printer settings to the factory default values except: • Display Language. • All settings in the Parallel Menu, Serial Menu, Network Menu, and USB Menu. • Resources residing in flash memory or on the hard disk. Note: This menu item is only No displayed if a nondefective optional flash memory card is installed and is not write or read /write password protected. Note: This menu item is only displayed...
...Menu Use these menu items to change printer settings, remove jobs, set up printer hardware, and troubleshoot printer problems. Menu item Factory Defaults Purpose Returns printer settings to the factory default values except: • Display Language. • All settings in the Parallel Menu, Serial Menu, Network Menu, and USB Menu. • Resources residing in flash memory or on the hard disk. Note: This menu item is only No displayed if a nondefective optional flash memory card is installed and is not write or read /write password protected. Note: This menu item is only displayed...
Menus and Messages Guide
Page 27
... not printed. Adjusts the contrast of a print job problem. Do Not Print-Does not print PDF annotations. Discards the print job without printing an error message. Printer searches the hard disk and flash memory for the requested font before searching printer memory. PDF Menu Use these menu items to 100%. *Resident Flash/Disk Prints an error message before it discards the job. A higher value makes the display appear lighter; Using printer menus Menu item Hex Trace Purpose Helps isolate the source of the operator 1 - 10 (*5) panel display. printed text...
... not printed. Adjusts the contrast of a print job problem. Do Not Print-Does not print PDF annotations. Discards the print job without printing an error message. Printer searches the hard disk and flash memory for the requested font before searching printer memory. PDF Menu Use these menu items to 100%. *Resident Flash/Disk Prints an error message before it discards the job. A higher value makes the display appear lighter; Using printer menus Menu item Hex Trace Purpose Helps isolate the source of the operator 1 - 10 (*5) panel display. printed text...
Menus and Messages Guide
Page 46
... the message and print in Black Only mode. • Cancel the current job. • See the User's Guide for the message to clear. All settings in the tray to clear the message. Wait for more information. Remove the stack of media from standard output bin Resetting Fuser Count Resetting the Printer Restore Held Jobs? Understanding printer messages 46 Add media to the tray to clear the message. The Display Language setting in the printer memory are deleted. • All menu settings return to be restored. Restoring Factory Defaults Restoring Held Job(s) x/y Serial Setup...
... the message and print in Black Only mode. • Cancel the current job. • See the User's Guide for the message to clear. All settings in the tray to clear the message. Wait for more information. Remove the stack of media from standard output bin Resetting Fuser Count Resetting the Printer Restore Held Jobs? Understanding printer messages 46 Add media to the tray to clear the message. The Display Language setting in the printer memory are deleted. • All menu settings return to be restored. Restoring Factory Defaults Restoring Held Job(s) x/y Serial Setup...
Service Manual
Page 2
... every country. Use the error code charts, symptom tables, and service checks to verify the repair. After you complete the repair, perform tests as needed to determine the symptom and repair the failure. Parallel interface card - MarkNet™ Print Servers - Model name Lexmark C520n Lexmark C522n Lexmark C524 Lexmark C524n Lexmark C524dn Lexmark C530dn Lexmark C532n Lexmark C532dn Lexmark C534n Lexmark C534dn/dtn Configuration Network Network Non-network Network Network Duplex, network Network Duplex, network Network Duplex, network (550-sheet tray) Machine type 5022-010 5022...
... every country. Use the error code charts, symptom tables, and service checks to verify the repair. After you complete the repair, perform tests as needed to determine the symptom and repair the failure. Parallel interface card - MarkNet™ Print Servers - Model name Lexmark C520n Lexmark C522n Lexmark C524 Lexmark C524n Lexmark C524dn Lexmark C530dn Lexmark C532n Lexmark C532dn Lexmark C534n Lexmark C534dn/dtn Configuration Network Network Non-network Network Network Duplex, network Network Duplex, network Network Duplex, network (550-sheet tray) Machine type 5022-010 5022...
Service Manual
Page 16
... to solutions or service checks, including use of operation" on page 2-8. Paper jam messages (2xx.xx) User attendance messages that error. Go to "Service error codes and paper jam messages" on page 2-6. They will lead you lift or set the printer down. Use the handholds on page 2-8. User status and attendance messages • User status messages provide the user with the service error codes since repeated instances may indicate an underlying service issue. Diagnostic information 5022-xxx Start CAUTION Remove the power cord from the...
... to solutions or service checks, including use of operation" on page 2-8. Paper jam messages (2xx.xx) User attendance messages that error. Go to "Service error codes and paper jam messages" on page 2-6. They will lead you lift or set the printer down. Use the handholds on page 2-8. User status and attendance messages • User status messages provide the user with the service error codes since repeated instances may indicate an underlying service issue. Diagnostic information 5022-xxx Start CAUTION Remove the power cord from the...
Service Manual
Page 19
...printer model or the options installed. Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Waste Toner Box Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page Profiles List NetWare Setup Page Print Fonts Print Demo Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF...
...printer model or the options installed. Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Waste Toner Box Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page Profiles List NetWare Setup Page Print Fonts Print Demo Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF...
Service Manual
Page 26
... the printer powers up or covers are closed. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Damaged fuser autoconnect • Faulty fuser DC cable connection • Faulty fuser • Faulty system card • Check for anything in the paper path that might cause the paper to jam. • If clearing a paper jam does not fix the problem, go to "Input sensor service check" on page 4-55. • If clearing a paper jam does not fix the problem...
... the printer powers up or covers are closed. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Damaged fuser autoconnect • Faulty fuser DC cable connection • Faulty fuser • Faulty system card • Check for anything in the paper path that might cause the paper to jam. • If clearing a paper jam does not fix the problem, go to "Input sensor service check" on page 4-55. • If clearing a paper jam does not fix the problem...
Service Manual
Page 70
... mode, press . 2. Once the printer has been restored to install a developer (toner) cartridge or photoconductor unit. Select Supplies Menu, and press . 3. Use Tray 1 to step 2. An incorrect printer driver for variations in a humid environment. To reset unit from what is set to 4 (default). - Has the photoconductor unit been recently replaced? 1. Color Saver: Set to Auto. - Replace if damaged. 5. Color Correction: Set to OFF. - Print quality-background Service tip: Some background problems can cause problems. Incorrect characters could print, and the copy...
... mode, press . 2. Once the printer has been restored to install a developer (toner) cartridge or photoconductor unit. Select Supplies Menu, and press . 3. Use Tray 1 to step 2. An incorrect printer driver for variations in a humid environment. To reset unit from what is set to 4 (default). - Has the photoconductor unit been recently replaced? 1. Color Saver: Set to Auto. - Replace if damaged. 5. Color Correction: Set to OFF. - Print quality-background Service tip: Some background problems can cause problems. Incorrect characters could print, and the copy...
Service Manual
Page 93
The settings affected include paper size, envelope size, PCL symbol set at the factory when the printer is replaced. Select PRINTER SETUP from PRINTER SETUP. 2. Serial Number The serial number can only be viewed and cannot be viewed and changed . Configuration ID The two configuration IDs are used instead. • Configuration ID is the only function available in DIAGNOSTICS. • Unless the menu is in each ID are originally set , code pages, and units of the printer that is not...
The settings affected include paper size, envelope size, PCL symbol set at the factory when the printer is replaced. Select PRINTER SETUP from PRINTER SETUP. 2. Serial Number The serial number can only be viewed and cannot be viewed and changed . Configuration ID The two configuration IDs are used instead. • Configuration ID is the only function available in DIAGNOSTICS. • Unless the menu is in each ID are originally set , code pages, and units of the printer that is not...