Troubleshooting Guide
Page 1
... reading USB drive appears Make sure the USB drive is securely attached to access the Embedded Web Server. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more of these possibilities, turn the printer off and contact Customer Support. This often fixes the problem. Embedded Web Server does not open These are correct. Printer control panel display is Not Connected, check the network cables, and then try printing the network setup page again. CHECK THE NETWORK SETTINGS Depending on the network settings, you want to make sure...
... reading USB drive appears Make sure the USB drive is securely attached to access the Embedded Web Server. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more of these possibilities, turn the printer off and contact Customer Support. This often fixes the problem. Embedded Web Server does not open These are correct. Printer control panel display is Not Connected, check the network cables, and then try printing the network setup page again. CHECK THE NETWORK SETTINGS Depending on the network settings, you want to make sure...
Troubleshooting Guide
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...; For Windows users, specify the settings from Print Properties. • For Macintosh users, specify the settings from , select the option. MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY If the paper tray is turned on . 3 MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY 1 Adjust the envelope support for the envelope feeder from the printer control panel. Reinstall the paper tray. Duplex unit If the duplex unit is turned on . Solving option problems Settings chosen from the software program or application can change or override settings chosen from the Paper menu. 2 Before...
...; For Windows users, specify the settings from Print Properties. • For Macintosh users, specify the settings from , select the option. MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY If the paper tray is turned on . 3 MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY 1 Adjust the envelope support for the envelope feeder from the printer control panel. Reinstall the paper tray. Duplex unit If the duplex unit is turned on . Solving option problems Settings chosen from the software program or application can change or override settings chosen from the Paper menu. 2 Before...
Troubleshooting Guide
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... Macintosh users, change the setting from the Print dialog. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. The message remains on the printer control panel display until all the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config Menu appears, and then press . Try one or more of the following : CHECK THE PAPER GUIDES Move the guides in the tray: 1 From the printer control panel, check the Paper Size setting from the Page Setup dialog. The pages...
... Macintosh users, change the setting from the Print dialog. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. The message remains on the printer control panel display until all the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config Menu appears, and then press . Try one or more of the following : CHECK THE PAPER GUIDES Move the guides in the tray: 1 From the printer control panel, check the Paper Size setting from the Page Setup dialog. The pages...
User's Guide
Page 37
... information that aids network printing configuration. A loss of the page. A list of installed options appears toward the bottom of data or a malfunction can occur. 2 Ethernet port Verifying printer setup Once all printer options are installed correctly. Be sure to match the following : • Menu settings page-Use this page to verify that all hardware and software options are installed and the printer is turned on, verify that the printer is attached to a network, print a network setup page to verify the network connection.
... information that aids network printing configuration. A loss of the page. A list of installed options appears toward the bottom of data or a malfunction can occur. 2 Ethernet port Verifying printer setup Once all printer options are installed correctly. Be sure to match the following : • Menu settings page-Use this page to verify that all hardware and software options are installed and the printer is turned on, verify that the printer is attached to a network, print a network setup page to verify the network connection.
User's Guide
Page 51
The Paper Type setting must be set manually. Ready appears. Loading paper and specialty media 51 The factory default Paper Type setting is not available from the Paper Size menu. Specify a unit of measurement 1 Make sure the printer is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Paper Menu appears, and then press . 4 Press the arrow buttons until Paper Size/Type appears, and then press . 5 Press the arrow buttons until the correct tray appears, and...
The Paper Type setting must be set manually. Ready appears. Loading paper and specialty media 51 The factory default Paper Type setting is not available from the Paper Size menu. Specify a unit of measurement 1 Make sure the printer is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Paper Menu appears, and then press . 4 Press the arrow buttons until Paper Size/Type appears, and then press . 5 Press the arrow buttons until the correct tray appears, and...
User's Guide
Page 107
...Assign Type/Bin Plain Paper Bin Card Stock Bin Transparency Bin Recycled Bin Labels Bin Vinyl Labels Bin Bond Bin Envelope Bin Rough Envelope Bin Letterhead Bin Preprinted Bin Colored Bin Light Bin Heavy Bin Rough/Cotton Bin Custom Bin Reports menu Menu item Menu Settings Page Device Statistics Network Setup Page Network Setup Page Profiles List NetWare Setup Page Description Selects an output bin for each type are: Disabled Standard Bin Bin Note: Standard Bin is installed. • This menu item appears only for network printers or printers connected to print servers. Prints a list of...
...Assign Type/Bin Plain Paper Bin Card Stock Bin Transparency Bin Recycled Bin Labels Bin Vinyl Labels Bin Bond Bin Envelope Bin Rough Envelope Bin Letterhead Bin Preprinted Bin Colored Bin Light Bin Heavy Bin Rough/Cotton Bin Custom Bin Reports menu Menu item Menu Settings Page Device Statistics Network Setup Page Network Setup Page Profiles List NetWare Setup Page Description Selects an output bin for each type are: Disabled Standard Bin Bin Note: Standard Bin is installed. • This menu item appears only for network printers or printers connected to print servers. Prints a list of...
User's Guide
Page 108
... the language's available fonts. Prints a list of all inactive ports are omitted. Prints a report containing asset information including the printer serial number and model name. It uses the default printer language specified in the printer Note: A separate list is available for the printer language currently set in the Setup menu if PS SmartSwitch is set to On. The report contains text and UPC barcodes that can be installed correctly and working properly. Network/Ports menu Active NIC menu Menu...
... the language's available fonts. Prints a list of all inactive ports are omitted. Prints a report containing asset information including the printer serial number and model name. It uses the default printer language specified in the printer Note: A separate list is available for the printer language currently set in the Setup menu if PS SmartSwitch is set to On. The report contains text and UPC barcodes that can be installed correctly and working properly. Network/Ports menu Active NIC menu Menu...
User's Guide
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...; On sets the printer to always reprint jammed pages. • Off sets the printer to the factory default settings except Network/Ports menu settings. Downloads stored in RAM are not affected. The printer reprints jammed pages unless the memory required to hold the pages is the factory default setting. • IP address and Hostname are pre-configured messages. • Contact Name, Location, Zero Configuration Name, and Custom Text 1 are messages that can be customized by a system support person. Off prints a partial page when...
...; On sets the printer to always reprint jammed pages. • Off sets the printer to the factory default settings except Network/Ports menu settings. Downloads stored in RAM are not affected. The printer reprints jammed pages unless the memory required to hold the pages is the factory default setting. • IP address and Hostname are pre-configured messages. • Contact Name, Location, Zero Configuration Name, and Custom Text 1 are messages that can be customized by a system support person. Off prints a partial page when...
User's Guide
Page 156
... to log in using a serial cable connection. The time out duration is a defined limit on the number of login attempts. Serial The printer is using an incorrect password number for the message to clear. The number of media is displayed. The message remains on what type of pages supported in the finisher to clear the message. Staples low or missing Load the specified staple cartridge in the output bin is dependent on the printer control panel, and any held jobs were lost Try...
... to log in using a serial cable connection. The time out duration is a defined limit on the number of login attempts. Serial The printer is using an incorrect password number for the message to clear. The number of media is displayed. The message remains on what type of pages supported in the finisher to clear the message. Staples low or missing Load the specified staple cartridge in the output bin is dependent on the printer control panel, and any held jobs were lost Try...
User's Guide
Page 160
...; Press the arrow buttons until Continue appears, and then press • Cancel the current print job. If the error message remains, the flash memory may be defective and require replacing. 54 Serial option error is the proper one for the serial port. • Check that the serial cable is connected correctly and is the number of the serial option. Understanding printer messages 160 The printer will find a requested font. 50 PPDS font error Try one or more...
...; Press the arrow buttons until Continue appears, and then press • Cancel the current print job. If the error message remains, the flash memory may be defective and require replacing. 54 Serial option error is the proper one for the serial port. • Check that the serial cable is connected correctly and is the number of the serial option. Understanding printer messages 160 The printer will find a requested font. 50 PPDS font error Try one or more...
User's Guide
Page 175
... your system administrator. Troubleshooting Solving basic problems Solving basic printer problems If there are possible solutions. Printer control panel display is securely attached to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are turned on the network settings, you have checked each of http:// before the printer IP address to the same network. Turn the printer off by any switch or breaker. •...
... your system administrator. Troubleshooting Solving basic problems Solving basic printer problems If there are possible solutions. Printer control panel display is securely attached to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are turned on the network settings, you have checked each of http:// before the printer IP address to the same network. Turn the printer off by any switch or breaker. •...
User's Guide
Page 205
... feature or option with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond repair, or if the product is provided for this product for warranty service, remove all legal obligations, restrictions, liens, and encumbrances. When warranty service involves the exchange of a product or part, the item replaced becomes the...
... feature or option with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond repair, or if the product is provided for this product for warranty service, remove all legal obligations, restrictions, liens, and encumbrances. When warranty service involves the exchange of a product or part, the item replaced becomes the...
User's Guide
Page 210
... cables 36 B Bin Setup menu 106 Busy 145 C cables Ethernet 36 USB 36 calling Customer Support 194 Cancel not available 145 Canceling 145 canceling a job from Macintosh 79 from the printer control panel 79 from Windows 79 card stock loading 59 tips on using 74 cartridges, print ordering 167 Change to 145 charge rolls ordering 169 Check duplex connection 145 Check tray connection 146 checking an unresponsive printer 175 checking device status on Embedded Web Server 172 cleaning exterior of the printer 166 Clearing job accounting statistics 146 Close door...
... cables 36 B Bin Setup menu 106 Busy 145 C cables Ethernet 36 USB 36 calling Customer Support 194 Cancel not available 145 Canceling 145 canceling a job from Macintosh 79 from the printer control panel 79 from Windows 79 card stock loading 59 tips on using 74 cartridges, print ordering 167 Change to 145 charge rolls ordering 169 Check duplex connection 145 Check tray connection 146 checking an unresponsive printer 175 checking device status on Embedded Web Server 172 cleaning exterior of the printer 166 Clearing job accounting statistics 146 Close door...
User's Guide
Page 211
directory list printing 78 Disabling DLEs 147 Disabling Menus 147 Disk Corrupted 147 Disk recovery x/y XX% 147 Disk Wiping menu 123 display troubleshooting display is blank 175 display shows only diamonds 175 display, printer control panel 15 documents, printing from Macintosh 72 from Windows 72 drawers, paper installing 34 duplex unit installing 35 E Embedded Web Server 172 administrator settings 172 checking device status 172 does not open 175 networking settings 172 setting up e-mail alerts 172 Embedded Web Server Administrator's Guide 172 emission notices 197, 198, 200, 201...
directory list printing 78 Disabling DLEs 147 Disabling Menus 147 Disk Corrupted 147 Disk recovery x/y XX% 147 Disk Wiping menu 123 display troubleshooting display is blank 175 display shows only diamonds 175 display, printer control panel 15 documents, printing from Macintosh 72 from Windows 72 drawers, paper installing 34 duplex unit installing 35 E Embedded Web Server 172 administrator settings 172 checking device status 172 does not open 175 networking settings 172 setting up e-mail alerts 172 Embedded Web Server Administrator's Guide 172 emission notices 197, 198, 200, 201...
User's Guide
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... letterhead in trays 52 multipurpose feeder 59 transparencies 59 M Macintosh wireless network installation 42 maintenance kit ordering 168 memory card installing 20 troubleshooting 181 Menu access turned off by system administrator 150 menu settings page printing 38 menus Active NIC 108 AppleTalk 113 Bin Setup 106 Confidential Print 122 Configure MP 98 Custom Types 105 Default Source 95 diagram of 94 Disk Wiping 123 Envelope Enhance 99 Finishing 131 Flash Drive 141 General Settings 126 Help 143 HTML 140 Image 141 IPv6...
... letterhead in trays 52 multipurpose feeder 59 transparencies 59 M Macintosh wireless network installation 42 maintenance kit ordering 168 memory card installing 20 troubleshooting 181 Menu access turned off by system administrator 150 menu settings page printing 38 menus Active NIC 108 AppleTalk 113 Bin Setup 106 Confidential Print 122 Configure MP 98 Custom Types 105 Default Source 95 diagram of 94 Disk Wiping 123 Envelope Enhance 99 Finishing 131 Flash Drive 141 General Settings 126 Help 143 HTML 140 Image 141 IPv6...
User's Guide
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... panel logins 156 Tray Empty 157 Tray Low 157 Tray Missing 157 Unsupported disk 157 Unsupported USB device, please remove 157 Unsupported USB hub, please remove 157 USB drive removed 157 USB/USB 157 View supplies 157 Waiting 157 printer options troubleshooting 2000-sheet tray 180 5-bin mailbox 181 duplex unit 181 envelope feeder 180 flash memory card 181 hard disk with adapter 182 high capacity output expander 181 Internal Solutions Port 182 memory card 181 option not working 179 output expander 181 paper trays 180 StapleSmart finisher 181 printer problems, solving basic 175 printer status...
... panel logins 156 Tray Empty 157 Tray Low 157 Tray Missing 157 Unsupported disk 157 Unsupported USB device, please remove 157 Unsupported USB hub, please remove 157 USB drive removed 157 USB/USB 157 View supplies 157 Waiting 157 printer options troubleshooting 2000-sheet tray 180 5-bin mailbox 181 duplex unit 181 envelope feeder 180 flash memory card 181 hard disk with adapter 182 high capacity output expander 181 Internal Solutions Port 182 memory card 181 option not working 179 output expander 181 paper trays 180 StapleSmart finisher 181 printer problems, solving basic 175 printer status...
User's Guide
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... Toner low 157 Too many failed panel logins 156 transfer roller ordering 170 transparencies loading 59 tips on using 73 Tray Empty 157 Tray Low 157 Tray Missing 157 tray linking 64 tray unlinking 64 trays linking 63 unlinking 63 troubleshooting checking an unresponsive printer 175 contacting Customer Support 194 solving basic printer problems 175 troubleshooting, display display is blank 175 display shows only diamonds 175 troubleshooting, paper feed message remains after jam is cleared 183 page that jammed does not reprint 183 troubleshooting, print error reading USB drive 176 held jobs...
... Toner low 157 Too many failed panel logins 156 transfer roller ordering 170 transparencies loading 59 tips on using 73 Tray Empty 157 Tray Low 157 Tray Missing 157 tray linking 64 tray unlinking 64 trays linking 63 unlinking 63 troubleshooting checking an unresponsive printer 175 contacting Customer Support 194 solving basic printer problems 175 troubleshooting, display display is blank 175 display shows only diamonds 175 troubleshooting, paper feed message remains after jam is cleared 183 page that jammed does not reprint 183 troubleshooting, print error reading USB drive 176 held jobs...
Help Menu Pages
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... then check the Printer list again. Connection guide Page 5 of 42 8 Select the check box next to each program you need to create a print queue: 1 Install a PostScript Printer Description (PPD) file on the computer. b Double-click the installer package for Macintosh A locally attached printer is copied to accept the terms of the agreement. Note: A PPD for the printer is complete. 2 Do one of printer, install the printer software before connecting the USB cable.
... then check the Printer list again. Connection guide Page 5 of 42 8 Select the check box next to each program you need to create a print queue: 1 Install a PostScript Printer Description (PPD) file on the computer. b Double-click the installer package for Macintosh A locally attached printer is copied to accept the terms of the agreement. Note: A PPD for the printer is complete. 2 Do one of printer, install the printer software before connecting the USB cable.
Help Menu Pages
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...list A number of menus are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page1 Profiles List NetWare Setup Page Print Fonts Print Directory Print Demo Asset Report Active NIC Standard Network2 Standard USB Parallel Serial SMTP Setup 1 This menu item appears only if a wireless card is installed...
...list A number of menus are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page1 Profiles List NetWare Setup Page Print Fonts Print Directory Print Demo Asset Report Active NIC Standard Network2 Standard USB Parallel Serial SMTP Setup 1 This menu item appears only if a wireless card is installed...
Help Menu Pages
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... Paper Type. The factory default Paper Type setting is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Paper Menu appears, and then press . 4 Press the arrow buttons until Paper Size/Type appears, and then press . 5 Press the arrow buttons until the correct tray appears, and then press . 6 Press the arrow buttons until appears next to lightly touch the edge of the paper guides in the multipurpose feeder...
... Paper Type. The factory default Paper Type setting is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Paper Menu appears, and then press . 4 Press the arrow buttons until Paper Size/Type appears, and then press . 5 Press the arrow buttons until the correct tray appears, and then press . 6 Press the arrow buttons until appears next to lightly touch the edge of the paper guides in the multipurpose feeder...