Troubleshooting Guide
Page 1
... have checked each of held jobs do not print These are running a supported operating system and using compatible printer software. Jobs do not print The documents contain unavailable fonts. 1 Open the document you want to make sure the network is blank or displays only diamonds The printer self test failed. Copies of paper from the standard exit bin. For more of them. 1 Printer control panel display is functioning correctly. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure...
... have checked each of held jobs do not print These are running a supported operating system and using compatible printer software. Jobs do not print The documents contain unavailable fonts. 1 Open the document you want to make sure the network is blank or displays only diamonds The printer self test failed. Copies of paper from the standard exit bin. For more of them. 1 Printer control panel display is functioning correctly. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure...
Troubleshooting Guide
Page 3
... document or photo is loaded facedown on . • The printer cable is turned on the scanner glass in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to a lighter setting. CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines...
... document or photo is loaded facedown on . • The printer cable is turned on the scanner glass in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to a lighter setting. CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines...
Troubleshooting Guide
Page 4
... : CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is finished before sending a fax. • If you are using DSL, then connect to make sure you hear a dial tone, then connect the printer to the computer and the printer. REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is securely connected to that your region supports multiple caller ID patterns, you may have to print, specify the correct size setting: • For Windows users...
... : CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is finished before sending a fax. • If you are using DSL, then connect to make sure you hear a dial tone, then connect the printer to the computer and the printer. REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is securely connected to that your region supports multiple caller ID patterns, you may have to print, specify the correct size setting: • For Windows users...
Troubleshooting Guide
Page 7
... using the correct cable and that it . Clear jammed paper from a fresh package. • Store paper in the following : You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load Letter- Blank pages These are possible solutions. CHECK THE PAPER GUIDES Move the guides in the tray. 3 Hold down and while turning the printer on the Software and Documentation CD Memory card Make sure the memory card is securely connected to Auto or On: 1 Make sure the printer is set...
... using the correct cable and that it . Clear jammed paper from a fresh package. • Store paper in the following : You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load Letter- Blank pages These are possible solutions. CHECK THE PAPER GUIDES Move the guides in the tray. 3 Hold down and while turning the printer on the Software and Documentation CD Memory card Make sure the memory card is securely connected to Auto or On: 1 Make sure the printer is set...
Troubleshooting Guide
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... following : MAKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED Remove the print cartridge and shake it from the Print dialog. Toner rubs off These are possible solutions. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from side to side to...
... following : MAKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED Remove the print cartridge and shake it from the Print dialog. Toner rubs off These are possible solutions. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from side to side to...
User's Guide
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... other settings from the menus, they replace the factory default settings as user default settings. Printing a menu settings page Print a menu settings page to review the current menu settings and to verify the network connection. This page also provides important information that all printer options are installed correctly. Once you have not made any menu item settings changes yet, then the menu settings page lists all the factory default settings. 1 USB port 2 Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on...
... other settings from the menus, they replace the factory default settings as user default settings. Printing a menu settings page Print a menu settings page to review the current menu settings and to verify the network connection. This page also provides important information that all printer options are installed correctly. Once you have not made any menu item settings changes yet, then the menu settings page lists all the factory default settings. 1 USB port 2 Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on...
User's Guide
Page 59
... drive. After installing the serial port, you have connected the serial cable to the serial port on your printer. 1 Set the parameters in the printer: a From the printer control panel, navigate to accept the Printer Software License Agreement. c Click Agree to the menu with serial port settings. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. j Click Add. If the CD does not launch automatically, do one bit at a time. In Windows XP and earlier 1 Click Start. 2 Click Run. 3 Type D:\setup...
... drive. After installing the serial port, you have connected the serial cable to the serial port on your printer. 1 Set the parameters in the printer: a From the printer control panel, navigate to accept the Printer Software License Agreement. c Click Agree to the menu with serial port settings. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. j Click Add. If the CD does not launch automatically, do one bit at a time. In Windows XP and earlier 1 Click Start. 2 Click Run. 3 Type D:\setup...
User's Guide
Page 103
... a clean, white background • Text/Photo-Used when the original documents are composed primarily of images Sides (Duplex) Use this option to select duplex settings. You can print copies on one or two sides, make two-sided copies (duplex) of two-sided original documents, make two-sided copies from one-sided original documents, or make one-sided copies (simplex) from " and "Copy to" paper sizes automatically changes the scale to keep all the copies of each copy matches the size of the original document. Options Touching the Options button opens a screen where...
... a clean, white background • Text/Photo-Used when the original documents are composed primarily of images Sides (Duplex) Use this option to select duplex settings. You can print copies on one or two sides, make two-sided copies (duplex) of two-sided original documents, make two-sided copies from one-sided original documents, or make one-sided copies (simplex) from " and "Copy to" paper sizes automatically changes the scale to keep all the copies of each copy matches the size of the original document. Options Touching the Options button opens a screen where...
User's Guide
Page 174
... increase the maximum size range for an external print server that is attached to an external print server through the USB port. Note: This menu item is available only if the printer is updated. Mac Binary PS On Off Auto Sets the printer to process Macintosh binary PostScript print jobs Notes: • Auto is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the...
... increase the maximum size range for an external print server that is attached to an external print server through the USB port. Note: This menu item is available only if the printer is updated. Mac Binary PS On Off Auto Sets the printer to process Macintosh binary PostScript print jobs Notes: • Auto is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the...
User's Guide
Page 240
... redial The printer is properly loaded in the proper tray. • Touch Continue to clear the message and print the job using a USB cable connection. The USB port is correctly set to Auto, and then exit the menus to redial the fax number. When Ready appears, enable Resource Save. • Install additional memory. Unsupported USB device, please remove Remove the unrecognized USB device. Wait for the data being printed. • Cancel the current print job. 35 Insufficient memory to support Resource Save feature Try one...
... redial The printer is properly loaded in the proper tray. • Touch Continue to clear the message and print the job using a USB cable connection. The USB port is correctly set to Auto, and then exit the menus to redial the fax number. When Ready appears, enable Resource Save. • Install additional memory. Unsupported USB device, please remove Remove the unrecognized USB device. Wait for the data being printed. • Cancel the current print job. 35 Insufficient memory to support Resource Save feature Try one...
User's Guide
Page 261
... flash memory or on a printer hard disk are deleted. The factory default is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. Restoring the factory default settings If you do one of the following: Using the Embedded Web Server 1 Type the printer IP address into the address field of the current menu settings for reference, then print a menu settings page before entering Power Saver mode. Exceptions include the display language, custom sizes and messages, and Network/Port menu settings. Adjusting Power Saver Available settings range...
... flash memory or on a printer hard disk are deleted. The factory default is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. Restoring the factory default settings If you do one of the following: Using the Embedded Web Server 1 Type the printer IP address into the address field of the current menu settings for reference, then print a menu settings page before entering Power Saver mode. Exceptions include the display language, custom sizes and messages, and Network/Port menu settings. Adjusting Power Saver Available settings range...
User's Guide
Page 308
... cables 45 B Bin Setup menu 163 brightness, adjusting 260 Busy 231 buttons, home screen 20 buttons, printer control panel 19 buttons, touch screen 22 C cables Ethernet 45 USB 45 Call complete 231 calling Customer Support 290 canceling a job from Macintosh 137 from the printer control panel 136 from Windows 137 card stock loading 80 tips on using 132 Change to 231 charge rolls ordering 255 Check tray connection 231 checking an unresponsive printer 263 checking an unresponsive scanner 269 checking device status on Embedded Web Server 259 cleaning...
... cables 45 B Bin Setup menu 163 brightness, adjusting 260 Busy 231 buttons, home screen 20 buttons, printer control panel 19 buttons, touch screen 22 C cables Ethernet 45 USB 45 Call complete 231 calling Customer Support 290 canceling a job from Macintosh 137 from the printer control panel 136 from Windows 137 card stock loading 80 tips on using 132 Change to 231 charge rolls ordering 255 Check tray connection 231 checking an unresponsive printer 263 checking an unresponsive scanner 269 checking device status on Embedded Web Server 259 cleaning...
User's Guide
Page 309
... 261 fax card installing 43 Fax failed 232 Fax memory full 232 Fax Mode (Analog Fax Setup) menu 196 Fax Mode (Fax Server Setup) menu 204 Fax partition inoperative. Scan Job Canceled 232 Disk Wiping menu 181 display troubleshooting display is needed 259 notice that different paper is blank 263 display shows only diamonds 263 display, printer control panel 19 adjusting brightness 260 documents, printing from Macintosh 130 from one size to another 95 improving copy quality 105 making transparencies 94 multiple pages on one sheet 99 on using 131 Ethernet networking Macintosh 54 Windows...
... 261 fax card installing 43 Fax failed 232 Fax memory full 232 Fax Mode (Analog Fax Setup) menu 196 Fax Mode (Fax Server Setup) menu 204 Fax partition inoperative. Scan Job Canceled 232 Disk Wiping menu 181 display troubleshooting display is needed 259 notice that different paper is blank 263 display shows only diamonds 263 display, printer control panel 19 adjusting brightness 260 documents, printing from Macintosh 130 from one size to another 95 improving copy quality 105 making transparencies 94 multiple pages on one sheet 99 on using 131 Ethernet networking Macintosh 54 Windows...
User's Guide
Page 310
... from Windows 134 Help menu 229 holding faxes 119 home screen buttons 20 HTML menu 228 I Image menu 229 Insert staple cartridge 233 Insert Tray 233 Install bin 234 Install envelope feeder 234 Install tray 234 installation wireless network 50, 51 installing options in driver 48 printer software 47 Index 310 installing printer software adding options 48 Internal Solutions Port installing 33 troubleshooting 277 Internal Solutions Port, network changing port settings 57 Invalid PIN 234 IPv6 menu 170 J jams avoiding 139 locating doors and trays 140 locations 140 numbers 140 jams, clearing 200...
... from Windows 134 Help menu 229 holding faxes 119 home screen buttons 20 HTML menu 228 I Image menu 229 Insert staple cartridge 233 Insert Tray 233 Install bin 234 Install envelope feeder 234 Install tray 234 installation wireless network 50, 51 installing options in driver 48 printer software 47 Index 310 installing printer software adding options 48 Internal Solutions Port installing 33 troubleshooting 277 Internal Solutions Port, network changing port settings 57 Invalid PIN 234 IPv6 menu 170 J jams avoiding 139 locating doors and trays 140 locations 140 numbers 140 jams, clearing 200...
User's Guide
Page 311
... M Macintosh wireless network installation 51 maintenance kit ordering 254 memory card installing 29 troubleshooting 277 Memory full, cannot print faxes 235 menu settings page printing 46 menus Active NIC 166 AppleTalk 171 Bin Setup 163 Confidential Print 180 Configure MP 155 Copy Settings 191 Custom Bin Names 162 Custom Names 161 Custom Scan Sizes 162 Custom Types 161 Default Source 152 diagram of 151 Disk Wiping 181 Envelope Enhance 156 E-mail Settings 205 Fax Mode (Analog Fax Setup) 196 Fax Mode (Fax Server Setup) 204...
... M Macintosh wireless network installation 51 maintenance kit ordering 254 memory card installing 29 troubleshooting 277 Memory full, cannot print faxes 235 menu settings page printing 46 menus Active NIC 166 AppleTalk 171 Bin Setup 163 Confidential Print 180 Configure MP 155 Copy Settings 191 Custom Bin Names 162 Custom Names 161 Custom Scan Sizes 162 Custom Types 161 Default Source 152 diagram of 151 Disk Wiping 181 Envelope Enhance 156 E-mail Settings 205 Fax Mode (Analog Fax Setup) 196 Fax Mode (Fax Server Setup) 204...
User's Guide
Page 312
... paper types duplex support 91 supported by finisher 91 supported by printer 91 where to load 91 Paper Weight menu 158 paper weights supported by finisher 91 Parallel menu 175 PCL Emul menu 225 PDF menu 224 photos copying 94 pick rollers ordering 255 port settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank pages 279 characters have jagged edges 280 clipped images...
... paper types duplex support 91 supported by finisher 91 supported by printer 91 where to load 91 Paper Weight menu 158 paper weights supported by finisher 91 Parallel menu 175 PCL Emul menu 225 PDF menu 224 photos copying 94 pick rollers ordering 255 port settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank pages 279 characters have jagged edges 280 clipped images...
User's Guide
Page 313
... Solutions Port 277 memory card 277 option not working 275 paper trays 275 StapleSmart finisher 277 printer problems, solving basic 263 printing directory list 136 from flash drive 135 from Macintosh 130 from standard output bin 238 Replace all originals if restarting job. 238 Replace wiper 238 Restore Held Jobs? 238 Scan Document Too Long 239 Scanner ADF Cover Open 239 Scanner Disabled 247 Scanner Jam Access Cover Open 239 Securely clearing disk space 239 Sending page 239 Serial 239 Set clock 239 SMTP server not set up...
... Solutions Port 277 memory card 277 option not working 275 paper trays 275 StapleSmart finisher 277 printer problems, solving basic 263 printing directory list 136 from flash drive 135 from Macintosh 130 from standard output bin 238 Replace all originals if restarting job. 238 Replace wiper 238 Restore Held Jobs? 238 Scan Document Too Long 239 Scanner ADF Cover Open 239 Scanner Disabled 247 Scanner Jam Access Cover Open 239 Securely clearing disk space 239 Sending page 239 Serial 239 Set clock 239 SMTP server not set up...
User's Guide
Page 315
...option not working 275 paper trays 275 StapleSmart finisher 277 troubleshooting, scan cannot scan from a computer 271 partial document or photo scans 270 scan was not successful 269 scanner unit does not close 267 scanning takes too long or freezes the computer 270 viewing reports 260 W Waiting for redial 240 Windows wireless network installation 50 wired network setup using Windows 54 wired networking using Macintosh 54 Wireless menu 171 wireless network configuration information 49 installation, using Macintosh 51 installation, using Windows 50 X XPS menu 229 U Universal Paper Size setting...
...option not working 275 paper trays 275 StapleSmart finisher 277 troubleshooting, scan cannot scan from a computer 271 partial document or photo scans 270 scan was not successful 269 scanner unit does not close 267 scanning takes too long or freezes the computer 270 viewing reports 260 W Waiting for redial 240 Windows wireless network installation 50 wired network setup using Windows 54 wired networking using Macintosh 54 Wireless menu 171 wireless network configuration information 49 installation, using Macintosh 51 installation, using Windows 50 X XPS menu 229 U Universal Paper Size setting...
Help Menu Pages
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...Help menu The Help menu consists of a series of Help pages that are stored in copies or prints Provides part numbers for ordering supplies Setup sheet The Setup sheet packaged with the printer includes a User's Guide. The User's Guide provides information about setting up the printer. They contain information about using an FTP address, shortcut numbers, or the address book, and about scanning documents directly to an FTP server using the printer and performing various tasks, including copying, scanning, and faxing. Menu item Print all guides Copy guide E-mail guide Fax guide FTP guide...
...Help menu The Help menu consists of a series of Help pages that are stored in copies or prints Provides part numbers for ordering supplies Setup sheet The Setup sheet packaged with the printer includes a User's Guide. The User's Guide provides information about setting up the printer. They contain information about using an FTP address, shortcut numbers, or the address book, and about scanning documents directly to an FTP server using the printer and performing various tasks, including copying, scanning, and faxing. Menu item Print all guides Copy guide E-mail guide Fax guide FTP guide...
Help Menu Pages
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... change Paper Saver, Advanced Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save as Shortcut settings. For example, 2-up printing. Copy guide Page 4 of the document. Touching Print Page Borders adds or removes the outline border surrounding the original document pages on one or two sides, make two-sided copies (duplex) of twosided original documents, make two-sided copies from one-sided original documents, or make one-sided copies (simplex) from a tray that contains a type or color of paper...
... change Paper Saver, Advanced Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save as Shortcut settings. For example, 2-up printing. Copy guide Page 4 of the document. Touching Print Page Borders adds or removes the outline border surrounding the original document pages on one or two sides, make two-sided copies (duplex) of twosided original documents, make two-sided copies from one-sided original documents, or make one-sided copies (simplex) from a tray that contains a type or color of paper...