User's Guide
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Contents Chapter 5: Supplies information 65 Supply items needed ...66 Assessing supply needs ...67 Changing the toner cartridge ...68 Changing the long-life photoconductor kit ...71 Lexmark Return Program ...74 Refilled toner cartridge notice ...74 Recycling Lexmark products ...74 Chapter 6: Troubleshooting 75 General problems ...76 Print quality problems ...78 Notices ...82 Licensing Notice ... levels ...83 ENERGY STAR ...83 Waste from Electrical and Electronic Equipment (WEEE) directive 83 Laser notice ...84 Statement of Limited Warranty for Lexmark E120 and Lexmark E120n 84 Index ...86 4
Contents Chapter 5: Supplies information 65 Supply items needed ...66 Assessing supply needs ...67 Changing the toner cartridge ...68 Changing the long-life photoconductor kit ...71 Lexmark Return Program ...74 Refilled toner cartridge notice ...74 Recycling Lexmark products ...74 Chapter 6: Troubleshooting 75 General problems ...76 Print quality problems ...78 Notices ...82 Licensing Notice ... levels ...83 ENERGY STAR ...83 Waste from Electrical and Electronic Equipment (WEEE) directive 83 Laser notice ...84 Statement of Limited Warranty for Lexmark E120 and Lexmark E120n 84 Index ...86 4
User's Guide
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Cancel Ready / Data Load / Remove Paper Error Continue Toner Low/ Replace PC Kit Paper Jam • Press and release Continue to resume printing. • Press the Continue button from the Ready state to print menu and network setup pages. • Press and release Cancel to reset. Overview 7 Note: The Continue button also functions as a light on to cancel the current job. • Press and hold Cancel until all lights come on the E120n model. Overview The network model (Lexmark E120n) has six lights and two buttons.
Cancel Ready / Data Load / Remove Paper Error Continue Toner Low/ Replace PC Kit Paper Jam • Press and release Continue to resume printing. • Press the Continue button from the Ready state to print menu and network setup pages. • Press and release Cancel to reset. Overview 7 Note: The Continue button also functions as a light on to cancel the current job. • Press and hold Cancel until all lights come on the E120n model. Overview The network model (Lexmark E120n) has six lights and two buttons.
User's Guide
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... (Ready / Data light blinks ten times) Jam in Tray 1 / priority feeder (Ready / Data light blinks four times) Short paper (Ready / Data light blinks three times) Toner low (Ready / Data light blinks eight times) Replace long-life photoconductor kit (Ready / Data light blinks once) Service error (secondary Ready / Data light blinks ten...
... (Ready / Data light blinks ten times) Jam in Tray 1 / priority feeder (Ready / Data light blinks four times) Short paper (Ready / Data light blinks three times) Toner low (Ready / Data light blinks eight times) Replace long-life photoconductor kit (Ready / Data light blinks once) Service error (secondary Ready / Data light blinks ten...
User's Guide
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... is programmed for the same region as your printer region location. Primary light sequence Secondary light sequence Solution: Remove the toner cartridge, and install a new toner cartridge that is resetting to the original factory default settings. Overview of the printer for a label with your printer. Ready... / Data-Blinks four times Message: The toner cartridge being used is not programmed for a list of correct supplies and part numbers. See the back of the Lexmark E120 operator panel 16 Solution: Press and hold to see the secondary light ...
... is programmed for the same region as your printer region location. Primary light sequence Secondary light sequence Solution: Remove the toner cartridge, and install a new toner cartridge that is resetting to the original factory default settings. Overview of the printer for a label with your printer. Ready... / Data-Blinks four times Message: The toner cartridge being used is not programmed for a list of correct supplies and part numbers. See the back of the Lexmark E120 operator panel 16 Solution: Press and hold to see the secondary light ...
User's Guide
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Ready / Data-Blinks once Message: Door is open door. Primary light sequence Secondary light sequence Overview of the Lexmark E120 operator panel 17 Using the operator panels Missing cartridge / Defective cartridge detected Light sequence: Error-On Secondary light ... kit is detected. Solution: Close the open . Ready / Data-Blinks three times Message: Either the toner cartridge is missing, the long-life photoconductor kit is missing, or a defective toner cargridge is missing, install the missing item. Primary light sequence Secondary light sequence Solution: First, check to...
Ready / Data-Blinks once Message: Door is open door. Primary light sequence Secondary light sequence Overview of the Lexmark E120 operator panel 17 Using the operator panels Missing cartridge / Defective cartridge detected Light sequence: Error-On Secondary light ... kit is detected. Solution: Close the open . Ready / Data-Blinks three times Message: Either the toner cartridge is missing, the long-life photoconductor kit is missing, or a defective toner cargridge is missing, install the missing item. Primary light sequence Secondary light sequence Solution: First, check to...
User's Guide
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...Blinking Secondary light sequence: Press twice quickly to clear message and continue processing job. • Remove the toner cartridge. Primary light sequence Secondary light sequence Solution: • Make sure the loaded print media is large...• Press to clear message and continue the job. • Press to cancel print job. In addition, toner in the Local Printer Setup Utility paper size menu (see the secondary light sequence. Ready / Data-Blinks three...is ready to print the formatted data. Overview of the Lexmark E120 operator panel 23 If the print remains faded, replace the...
...Blinking Secondary light sequence: Press twice quickly to clear message and continue processing job. • Remove the toner cartridge. Primary light sequence Secondary light sequence Solution: • Make sure the loaded print media is large...• Press to clear message and continue the job. • Press to cancel print job. In addition, toner in the Local Printer Setup Utility paper size menu (see the secondary light sequence. Ready / Data-Blinks three...is ready to print the formatted data. Overview of the Lexmark E120 operator panel 23 If the print remains faded, replace the...
User's Guide
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Using the operator panels Overview of the lights come on to reset. Cancel Continue Toner Low/Replace PC Kit Paper Jam Ready / Data Load / Remove Paper Error • Press and release Continue to resume printing. • Press and release Continue ... job. Lights indicate the status of the printer. Buttons are on , all lights cycle as a self test is changed in the menus, all of the Lexmark E120n operator panel The printer operator panel has two buttons and six lights (Continue button is both a light and button).
Using the operator panels Overview of the lights come on to reset. Cancel Continue Toner Low/Replace PC Kit Paper Jam Ready / Data Load / Remove Paper Error • Press and release Continue to resume printing. • Press and release Continue ... job. Lights indicate the status of the printer. Buttons are on , all lights cycle as a self test is changed in the menus, all of the Lexmark E120n operator panel The printer operator panel has two buttons and six lights (Continue button is both a light and button).
User's Guide
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Using the operator panels Understanding the Lexmark E120n operator panel lights The operator panel lights mean different things, depending on , and/or blinking indicate printer conditions such as printer status, intervention, or ... / Data Blinking= Other panel lights On= Ready / Data Blinking= Primary light sequence Secondary light sequence Continue Ready / Data Toner Low/Replace PC Kit Load / Remove Paper Paper Jam Error Continue Ready / Data Toner Low/Replace PC Kit Load / Remove Paper Paper Jam Error Message Ready / Power Saver Busy Resolution reduced Waiting Cancel...
Using the operator panels Understanding the Lexmark E120n operator panel lights The operator panel lights mean different things, depending on , and/or blinking indicate printer conditions such as printer status, intervention, or ... / Data Blinking= Other panel lights On= Ready / Data Blinking= Primary light sequence Secondary light sequence Continue Ready / Data Toner Low/Replace PC Kit Load / Remove Paper Paper Jam Error Continue Ready / Data Toner Low/Replace PC Kit Load / Remove Paper Paper Jam Error Message Ready / Power Saver Busy Resolution reduced Waiting Cancel...
User's Guide
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Primary light sequence Using the operator panels Secondary light sequence Continue Ready / Data Toner Low/Replace PC Kit Load / Remove Paper Paper Jam Error Continue Ready / Data Toner Low/Replace PC Kit Load / Remove Paper Paper Jam Error Message Missing cartridge / Defective cartridge detected Open door Complex page ENA connection lost Insufficient...input sensor Jam between the input and exit sensors Jam at printer exit sensor Jam in Tray 1 / priority feeder Resource save off Short paper Toner low Long-life photoconductor kit life warning Replace long-life photoconductor kit Overview of the...
Primary light sequence Using the operator panels Secondary light sequence Continue Ready / Data Toner Low/Replace PC Kit Load / Remove Paper Paper Jam Error Continue Ready / Data Toner Low/Replace PC Kit Load / Remove Paper Paper Jam Error Message Missing cartridge / Defective cartridge detected Open door Complex page ENA connection lost Insufficient...input sensor Jam between the input and exit sensors Jam at printer exit sensor Jam in Tray 1 / priority feeder Resource save off Short paper Toner low Long-life photoconductor kit life warning Replace long-life photoconductor kit Overview of the...
User's Guide
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... panels Secondary light sequence Continue Ready / Data Toner Low/Replace PC Kit Load / Remove Paper Paper Jam Error Continue Ready / Data Toner Low/Replace PC Kit Load / Remove Paper Paper Jam Error Message Unsupported toner cartridge Service error Operator panel codes for the Lexmark E120n Following are explanations of the Lexmark E120n operator panel 28
... panels Secondary light sequence Continue Ready / Data Toner Low/Replace PC Kit Load / Remove Paper Paper Jam Error Continue Ready / Data Toner Low/Replace PC Kit Load / Remove Paper Paper Jam Error Message Unsupported toner cartridge Service error Operator panel codes for the Lexmark E120n Following are explanations of the Lexmark E120n operator panel 28
User's Guide
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Solution: • Press to print contents of the Lexmark E120n operator panel 30 All active print jobs are canceled. Solution: Wait for message to reset printer. Using the operator panels Waiting Light sequence: • ... timeout occurs, or until the user restores the factory default settings. Cancel job / Reset printer Light sequence: • Continue-On • Ready / Data-On • Toner Low/Replace PC Kit-On • Load / Remove Paper-On • Paper Jam-On • Error-On Message: • Current job is canceled. • Printer...
Solution: • Press to print contents of the Lexmark E120n operator panel 30 All active print jobs are canceled. Solution: Wait for message to reset printer. Using the operator panels Waiting Light sequence: • ... timeout occurs, or until the user restores the factory default settings. Cancel job / Reset printer Light sequence: • Continue-On • Ready / Data-On • Toner Low/Replace PC Kit-On • Load / Remove Paper-On • Paper Jam-On • Error-On Message: • Current job is canceled. • Printer...
User's Guide
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...clear. Solution: Wait for the same region as your printer region location. Solution: Remove the toner cartridge, and install a new toner cartridge that is not programmed for a list of the Lexmark E120n operator panel 32 Using the operator panels Programming engine code or system code Light sequence:...code, it returns to the original factory default settings. Cartridge region mismatch Light sequence: • Toner Low/Replace PC Kit-Blinking • Error-Blinking Message: The toner cartridge being programmed into the engine or firmware. Note: No buttons are active while this message ...
...clear. Solution: Wait for the same region as your printer region location. Solution: Remove the toner cartridge, and install a new toner cartridge that is not programmed for a list of the Lexmark E120n operator panel 32 Using the operator panels Programming engine code or system code Light sequence:...code, it returns to the original factory default settings. Cartridge region mismatch Light sequence: • Toner Low/Replace PC Kit-Blinking • Error-Blinking Message: The toner cartridge being programmed into the engine or firmware. Note: No buttons are active while this message ...
User's Guide
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Open door Light sequence: Error-On Message: Door is open door. Using the operator panels Change cartridge Light sequence: • Toner Low/Replace PC Kit-On • Error-Blinking Message: Printer has detected a refilled Return Program toner cartridge has been installed. Overview of the Lexmark E120n operator panel 33 Solution: Remove current toner cartridge, and install a new toner cartridge. Solution: Close the open .
Open door Light sequence: Error-On Message: Door is open door. Using the operator panels Change cartridge Light sequence: • Toner Low/Replace PC Kit-On • Error-Blinking Message: Printer has detected a refilled Return Program toner cartridge has been installed. Overview of the Lexmark E120n operator panel 33 Solution: Remove current toner cartridge, and install a new toner cartridge. Solution: Close the open .
User's Guide
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...printer memory). Reduce complexity of the page by reducing the amount of the Lexmark E120n operator panel 34 If the toner cartridge is properly installed, check to see the secondary light sequence. • Toner Low/Replace PC Kit-On • Error-On • Paper Jam-Blinking... kit is missing, install the missing item. Overview of text or graphics. - Missing cartridge / Defective cartridge detected Light sequence: • Toner Low/Replace PC Kit-Blinking • Error-On Secondary light sequence: Press twice quickly to see if a longlife photoconductor kit is installed. ...
...printer memory). Reduce complexity of the page by reducing the amount of the Lexmark E120n operator panel 34 If the toner cartridge is properly installed, check to see the secondary light sequence. • Toner Low/Replace PC Kit-On • Error-On • Paper Jam-Blinking... kit is missing, install the missing item. Overview of text or graphics. - Missing cartridge / Defective cartridge detected Light sequence: • Toner Low/Replace PC Kit-Blinking • Error-On Secondary light sequence: Press twice quickly to see if a longlife photoconductor kit is installed. ...
User's Guide
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...insufficient to save what is loaded correctly in the Local Printer Setup Utility (see the secondary light sequence. • Continue-On • Toner Low/Replace PC Kit-On • Error-On Primary light sequence Secondary light sequence Message: Printer memory does not have the free space...not feed properly. Load media Light sequence: • Continue-On • Load / Remove Paper-On Message: Printer is out of the Lexmark E120n operator panel 36 Using the operator panels Insufficient collation area Light sequence: • Continue-On • Error-On Secondary light sequence: Press...
...insufficient to save what is loaded correctly in the Local Printer Setup Utility (see the secondary light sequence. • Continue-On • Toner Low/Replace PC Kit-On • Error-On Primary light sequence Secondary light sequence Message: Printer memory does not have the free space...not feed properly. Load media Light sequence: • Continue-On • Load / Remove Paper-On Message: Printer is out of the Lexmark E120n operator panel 36 Using the operator panels Insufficient collation area Light sequence: • Continue-On • Error-On Secondary light sequence: Press...
User's Guide
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...; Continue-On • Error-On Secondary light sequence: Press twice quickly to see the secondary light sequence. • Continue-On • Ready / Data-On • Toner Low/Replace PC Kit-On • Error-On Primary light sequence Secondary light sequence Message: Printer is full. Using the operator panels Print side two... and deleting unnecessary fonts or macros. Solution: • Insert print job into priority feeder using instructions in the future: Simplify print job. Overview of the Lexmark E120n operator panel 37
...; Continue-On • Error-On Secondary light sequence: Press twice quickly to see the secondary light sequence. • Continue-On • Ready / Data-On • Toner Low/Replace PC Kit-On • Error-On Primary light sequence Secondary light sequence Message: Printer is full. Using the operator panels Print side two... and deleting unnecessary fonts or macros. Solution: • Insert print job into priority feeder using instructions in the future: Simplify print job. Overview of the Lexmark E120n operator panel 37
User's Guide
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.... Light sequence: • Continue-On • Paper Jam-On Secondary light sequence: Press twice quickly to see the secondary light sequence. • Continue-On • Toner Low/Replace PC Kit-On • Paper Jam-On Primary light sequence Message: A jam has occurred and paper is between the input and exit sensors.... Solution: See Clearing jams on page 53 for more information. Using the operator panels Jam at the input sensor; Secondary light sequence Overview of the Lexmark E120n operator panel 39
.... Light sequence: • Continue-On • Paper Jam-On Secondary light sequence: Press twice quickly to see the secondary light sequence. • Continue-On • Toner Low/Replace PC Kit-On • Paper Jam-On Primary light sequence Message: A jam has occurred and paper is between the input and exit sensors.... Solution: See Clearing jams on page 53 for more information. Using the operator panels Jam at the input sensor; Secondary light sequence Overview of the Lexmark E120n operator panel 39
User's Guide
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...• Continue-On • Paper Jam-On Secondary light sequence: Press twice quickly to see the secondary light sequence. • Continue-On • Toner Low/Replace PC Kit-On • Load / Remove Paper-On • Paper Jam-On Message: A jam has occurred in Tray 1 / priority feeder...: All jams show the same primary code. Primary light sequence Secondary light sequence Primary light sequence Secondary light sequence Overview of the Lexmark E120n operator panel 40 To determine the jam location, view the secondary light sequence. Solution: See Clearing jams on page 53 for more...
...• Continue-On • Paper Jam-On Secondary light sequence: Press twice quickly to see the secondary light sequence. • Continue-On • Toner Low/Replace PC Kit-On • Load / Remove Paper-On • Paper Jam-On Message: A jam has occurred in Tray 1 / priority feeder...: All jams show the same primary code. Primary light sequence Secondary light sequence Primary light sequence Secondary light sequence Overview of the Lexmark E120n operator panel 40 To determine the jam location, view the secondary light sequence. Solution: See Clearing jams on page 53 for more...
User's Guide
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... kit life warning Light sequence: • Continue-On • Toner Low/Replace PC Kit-Blinks once Message: The long-life photoconductor kit is ready to redistribute the toner, and reinsert it. Overview of the Lexmark E120n operator panel 42 See Changing the long-life photoconductor kit on... page 68 for help . Using the operator panels Toner low Light sequence: • Continue-On • Toner Low/Replace PC Kit-On Message...
... kit life warning Light sequence: • Continue-On • Toner Low/Replace PC Kit-Blinks once Message: The long-life photoconductor kit is ready to redistribute the toner, and reinsert it. Overview of the Lexmark E120n operator panel 42 See Changing the long-life photoconductor kit on... page 68 for help . Using the operator panels Toner low Light sequence: • Continue-On • Toner Low/Replace PC Kit-On Message...
User's Guide
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... phone number in your area. Unsupported toner cartridge Light sequence: • Toner Low/Replace PC Kit-On • Error-On Message: The printer detects an unsupported toner cartridge. See the Lexmark web site at www.lexmark.com for help. Solution: Remove the toner cartridge, and install a new one ...(see Changing the toner cartridge on . If the lights are still blinking, contact customer ...
... phone number in your area. Unsupported toner cartridge Light sequence: • Toner Low/Replace PC Kit-On • Error-On Message: The printer detects an unsupported toner cartridge. See the Lexmark web site at www.lexmark.com for help. Solution: Remove the toner cartridge, and install a new one ...(see Changing the toner cartridge on . If the lights are still blinking, contact customer ...