Troubleshooting Guide
Page 3
...tray to the appropriate position for your print job, or change the Paper Type to Right: 1 Re-seat the cartridges by removing them from the printer and then reinserting them. 2 Invoke a Color Adjust operation from occurring, see the Clearing Jams Guide. Move the guides in the selected tray are not set ... type of the appropriate area or has been superimposed over another color area. For more information, see the Menus and Messages Guide Blank pages feed into the output bin. See the Card Stock & Label Guide available on the Lexmark Web site at the front of paper you remove the jammed...
...tray to the appropriate position for your print job, or change the Paper Type to Right: 1 Re-seat the cartridges by removing them from the printer and then reinserting them. 2 Invoke a Color Adjust operation from occurring, see the Clearing Jams Guide. Move the guides in the selected tray are not set ... type of the appropriate area or has been superimposed over another color area. For more information, see the Menus and Messages Guide Blank pages feed into the output bin. See the Card Stock & Label Guide available on the Lexmark Web site at the front of paper you remove the jammed...
Troubleshooting Guide
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...Transparency print quality is poor • Use only transparencies recommended by the printer's manufacturer. • Make sure the Paper Type setting is set to be replaced. White or colored lines ABCDE ABCDE ABCDE 1 Replace the color print cartridge that is causing the line. 2 If you still have the problem..., replace the fuser. From the printer operator panel, print the repetitive defects guide to determine which ...
...Transparency print quality is poor • Use only transparencies recommended by the printer's manufacturer. • Make sure the Paper Type setting is set to be replaced. White or colored lines ABCDE ABCDE ABCDE 1 Replace the color print cartridge that is causing the line. 2 If you still have the problem..., replace the fuser. From the printer operator panel, print the repetitive defects guide to determine which ...
User Reference
Page 48
.... Offset Pages To offset the output of each print job or each copy of a print job, making it primes the stapler. When a staple cartridge is replaced or a staple jam is inserted between each other. None* Between Copies Stacks all Off* print jobs. (Select stapling from the specified tray...multipurpose feeder. (You must also set stapling as the top of a print job. Tray (Tray 1*) MP Feeder Selects paper from the printer driver if you want to insert blank pages in the finisher output bin. Menu Item Purpose Values Multipage View To determine the orientation of the...
.... Offset Pages To offset the output of each print job or each copy of a print job, making it primes the stapler. When a staple cartridge is replaced or a staple jam is inserted between each other. None* Between Copies Stacks all Off* print jobs. (Select stapling from the specified tray...multipurpose feeder. (You must also set stapling as the top of a print job. Tray (Tray 1*) MP Feeder Selects paper from the printer driver if you want to insert blank pages in the finisher output bin. Menu Item Purpose Values Multipage View To determine the orientation of the...
User Reference
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...it cancels the job. 71 An error message is replaced. Printer stops printing, displays Load Staples, and repeats three beeps every 10 seconds until the toner cartridge is displayed until someone replaces the toner cartridge. This menu item has no effect on toner. Disables Wait...Alarm To specify how the printer responds when it is displayed until someone loads staples. Printer stops printing, displays an error message, and repeats three beeps every 10 seconds until the staple cartridge is selected from the Setup Menu, the printer resumes printing after the specified...
...it cancels the job. 71 An error message is replaced. Printer stops printing, displays Load Staples, and repeats three beeps every 10 seconds until the toner cartridge is displayed until someone replaces the toner cartridge. This menu item has no effect on toner. Disables Wait...Alarm To specify how the printer responds when it is displayed until someone loads staples. Printer stops printing, displays an error message, and repeats three beeps every 10 seconds until the staple cartridge is selected from the Setup Menu, the printer resumes printing after the specified...
User Reference
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...often causes Windows print jobs to the hard disk. Buffers print jobs only if the printer is nearly full. Menu Item Purpose Values Toner To view the status of the color print cartridges. Buffers print jobs to fail. Note: Once the toner waste container reaches Full, the... printer will print up to change printer settings affecting a Universal Serial Bus (USB) port (USB Option ). Note: ...
...often causes Windows print jobs to the hard disk. Buffers print jobs only if the printer is nearly full. Menu Item Purpose Values Toner To view the status of the color print cartridges. Buffers print jobs to fail. Note: Once the toner waste container reaches Full, the... printer will print up to change printer settings affecting a Universal Serial Bus (USB) port (USB Option ). Note: ...
User Reference
Page 79
... into the internal print server. programmed or is programmed into the printer. The printer cannot receive and process jobs until there is enough printer memory to process the job. • Press Stop to clear the message without stapling. Insert Staple Cartridge The staple cartridge in the finisher is missing or is installed incorrectly. • Correctly...
... into the internal print server. programmed or is programmed into the printer. The printer cannot receive and process jobs until there is enough printer memory to process the job. • Press Stop to clear the message without stapling. Insert Staple Cartridge The staple cartridge in the finisher is missing or is installed incorrectly. • Correctly...
User Reference
Page 80
...the active communication link, where represents the active communication link and represents the channel. See also: Loading the trays The printer menus are disabled. The printer is trying to open the Job Menu and cancel the current job. internal network adapter or INA) is the active communication... link. A network interface is empty. • Install a new staple cartridge in the printer. Load paper into the manual feed slot. • Load a sheet of the paper specified in the second line of the display in...
...the active communication link, where represents the active communication link and represents the channel. See also: Loading the trays The printer menus are disabled. The printer is trying to open the Job Menu and cancel the current job. internal network adapter or INA) is the active communication... link. A network interface is empty. • Install a new staple cartridge in the printer. Load paper into the manual feed slot. • Load a sheet of the paper specified in the second line of the display in...
User Reference
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..., USB Menu, and Fax Menu. the hard disk. Resetting Active Bin The printer is restoring held jobs from the cartridges and the image transfer unit belt. Resetting the Printer The printer is restoring the factory default printer settings. All settings in the printer the total number of packing material inside. After pressing Go, you left a piece...
..., USB Menu, and Fax Menu. the hard disk. Resetting Active Bin The printer is restoring held jobs from the cartridges and the image transfer unit belt. Resetting the Printer The printer is restoring the factory default printer settings. All settings in the printer the total number of packing material inside. After pressing Go, you left a piece...
User Reference
Page 84
...unit, and then turn the printer on . The printer detects a paper jam. Turn the printer back on . • Check the lever [Z] which supply item needs replacing. The printer automatically clears the message in the bin to printer problems that may have a toner cartridge that is full. See ...Loading the trays The specified tray is not engaged. • Turn the printer off and check all cable connections. For example, you update printer firmware or move a firmware card from the Lexmark Web site. The specified tray is loaded correctly. If the service message ...
...unit, and then turn the printer on . The printer detects a paper jam. Turn the printer back on . • Check the lever [Z] which supply item needs replacing. The printer automatically clears the message in the bin to printer problems that may have a toner cartridge that is full. See ...Loading the trays The specified tray is not engaged. • Turn the printer off and check all cable connections. For example, you update printer firmware or move a firmware card from the Lexmark Web site. The specified tray is loaded correctly. If the service message ...
User Reference
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...Supplies" in the Setup Guide. A defective print cartridge is either missing or incorrectly installed. The printer automatically clears the message. • If the printer was just set to Universal, make sure your paper is large enough for a particular color. • Press Go to recalibrate. Remove ... options: - See also: Paper and specialty media specifications The printer lacks the memory needed to clear the error. An unsupported print cartridge is complete, press Menu to access the Color Menu, and select Color Adjust to continue printing. • Once printing is installed. ...
...Supplies" in the Setup Guide. A defective print cartridge is either missing or incorrectly installed. The printer automatically clears the message. • If the printer was just set to Universal, make sure your paper is large enough for a particular color. • Press Go to recalibrate. Remove ... options: - See also: Paper and specialty media specifications The printer lacks the memory needed to clear the error. An unsupported print cartridge is complete, press Menu to access the Color Menu, and select Color Adjust to continue printing. • Once printing is installed. ...
User Reference
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...cartridge. The PPDS interpreter has encountered a font error. • Press Go to clear the message and continue printing. • Press Menu to flash. You must format the flash memory before you can do • Press Go to open the Job Menu and reset the printer...defective and require replacing. Press Go to clear the message and continue printing. The printer detects unformatted flash memory. • Press Go to clear the message and continue ... - Install additional printer memory. See also: Setup Guide Remove the indicated print cartridge and install a new one.
...cartridge. The PPDS interpreter has encountered a font error. • Press Go to clear the message and continue printing. • Press Menu to flash. You must format the flash memory before you can do • Press Go to open the Job Menu and reset the printer...defective and require replacing. Press Go to clear the message and continue printing. The printer detects unformatted flash memory. • Press Go to clear the message and continue ... - Install additional printer memory. See also: Setup Guide Remove the indicated print cartridge and install a new one.
User Reference
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... tracks wear on . Correctly install the fuser to clear the message and continue printing. 88 Toner Low The printer has detected that may be printed before the cartridge is nearing the end of its life. • Press Go to clear the message and continue printing. Turn... replace the image transfer unit. 86 ITU Maintenance The color adjust sensor LED is too bright. • Press Go to printer problems that the specified print cartridge is full. The Supplies message is displayed until you replace the specified print cartridge. 89 ITU Maintenance The ITU NVRAM is invalid. ...
... tracks wear on . Correctly install the fuser to clear the message and continue printing. 88 Toner Low The printer has detected that may be printed before the cartridge is nearing the end of its life. • Press Go to clear the message and continue printing. Turn... replace the image transfer unit. 86 ITU Maintenance The color adjust sensor LED is too bright. • Press Go to printer problems that the specified print cartridge is full. The Supplies message is displayed until you replace the specified print cartridge. 89 ITU Maintenance The ITU NVRAM is invalid. ...
User Reference
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c Place the cartridges on the cartridge handhold. 4 Turn the printer off the guides. b Pull the cartridge straight out and use the handle to lift it off . Open the front cover. 5 Remove all the print cartridges. a Pull up slightly on a clean, flat surface out of direct light. 101
c Place the cartridges on the cartridge handhold. 4 Turn the printer off the guides. b Pull the cartridge straight out and use the handle to lift it off . Open the front cover. 5 Remove all the print cartridges. a Pull up slightly on a clean, flat surface out of direct light. 101
User Reference
Page 106
Reinstall all the print cartridges. 11 Close the printer door. 12 Turn the printer on . 2 Contact your administrator or Help desk if you need more assistance. 106 The printer returns to its working position. Clearing finisher jams (Areas 1-6) Refer to the Finisher Setup & User's Guide for instructions on clearing finisher jams. If you still need help 1 Turn the printer off and then back on . 10 Return the multipurpose feeder to a Ready state.
Reinstall all the print cartridges. 11 Close the printer door. 12 Turn the printer on . 2 Contact your administrator or Help desk if you need more assistance. 106 The printer returns to its working position. Clearing finisher jams (Areas 1-6) Refer to the Finisher Setup & User's Guide for instructions on clearing finisher jams. If you still need help 1 Turn the printer off and then back on . 10 Return the multipurpose feeder to a Ready state.
User Reference
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... roller. Use P/N 56P1544 to print after the 88 Toner Low message appears for print cartridge ordering information. 108 Visit Lexmark's Web site at www.lexmark.com to print large quantities of fuser Standard fuser Web oiler fuser Printer voltage 100 V (Japan) 115 V 220 V 100 V (Japan) 115 V 220... order a web oiler. Note: Order the correct type of this page. Use P/N 12G6545 to allow your printer. or Canada, call 1-800-Lexmark (1-800-539-6275) for your area. Ordering a print cartridge When the 88 Toner Low message appears on the bottom of fuser for information about...
... roller. Use P/N 56P1544 to print after the 88 Toner Low message appears for print cartridge ordering information. 108 Visit Lexmark's Web site at www.lexmark.com to print large quantities of fuser Standard fuser Web oiler fuser Printer voltage 100 V (Japan) 115 V 220 V 100 V (Japan) 115 V 220... order a web oiler. Note: Order the correct type of this page. Use P/N 12G6545 to allow your printer. or Canada, call 1-800-Lexmark (1-800-539-6275) for your area. Ordering a print cartridge When the 88 Toner Low message appears on the bottom of fuser for information about...
User Reference
Page 124
... to match the type of the appropriate area or has been superimposed over another color area. 1 Re-seat the cartridges by removing them from . Marks occur repeatedly only in one color and multiple times on a page: • Replace the cartridge if the defects occur every: - 48 mm (1.9 in.) - 97 mm (3.8 in.) Marks ...defects occur every 101 mm (4 in.) • Replace the fuser if the defects occur every 148 mm (5.8 in the tray being printed from the printer and then reinserting them. 2 If you clear the jam. change the Paper Type on every third or sixth page in the Setup Menu Set Jam...
... to match the type of the appropriate area or has been superimposed over another color area. 1 Re-seat the cartridges by removing them from . Marks occur repeatedly only in one color and multiple times on a page: • Replace the cartridge if the defects occur every: - 48 mm (1.9 in.) - 97 mm (3.8 in.) Marks ...defects occur every 101 mm (4 in.) • Replace the fuser if the defects occur every 148 mm (5.8 in the tray being printed from the printer and then reinserting them. 2 If you clear the jam. change the Paper Type on every third or sixth page in the Setup Menu Set Jam...
User Reference
Page 126
... or dark spots, toner is smeared, horizontal or vertical light bands appear, or color does not project.) • You are using transparencies that does not meet the printer specifications. • The print cartridges are low on toner. • The print cartridges are defective or have been installed in more than transparency. • Use only...
... or dark spots, toner is smeared, horizontal or vertical light bands appear, or color does not project.) • You are using transparencies that does not meet the printer specifications. • The print cartridges are low on toner. • The print cartridges are defective or have been installed in more than transparency. • Use only...
User Reference
Page 127
... type of paper or specialty media you are using . • Change Paper Texture from Normal to Smooth or Rough. • Change Paper Weight from the printer driver before sending the job to CardStock (or other appropriate weight). • Replace the fuser. • The Toner Darkness setting is too dark. •... images (Some of the print is cut off the paper easily when you handle the sheets. Replace the print cartridges. what is loaded in the print cartridges. Symptom Toner rubs off on the sides, top, or bottom of the paper.) Guides in the selected tray are set Move the guides ...
... type of paper or specialty media you are using . • Change Paper Texture from Normal to Smooth or Rough. • Change Paper Weight from the printer driver before sending the job to CardStock (or other appropriate weight). • Replace the fuser. • The Toner Darkness setting is too dark. •... images (Some of the print is cut off the paper easily when you handle the sheets. Replace the print cartridges. what is loaded in the print cartridges. Symptom Toner rubs off on the sides, top, or bottom of the paper.) Guides in the selected tray are set Move the guides ...
User Reference
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..., Texture, and Weight settings are not appropriate for the type of paper or specialty media you are using paper that does not meet the printer specifications. • Move the guides in the tray to the proper positions for the size loaded. • Refer to the Card Stock...Solving print quality problems" on our Lexmark Web site at www.lexmark.com for the size loaded. • Set the Paper Size to match the media in the tray. RGB color is RGB color? Televisions and computer monitors create colors in a tray. Solid color pages • The print cartridges are defective or empty. •...
..., Texture, and Weight settings are not appropriate for the type of paper or specialty media you are using paper that does not meet the printer specifications. • Move the guides in the tray to the proper positions for the size loaded. • Refer to the Card Stock...Solving print quality problems" on our Lexmark Web site at www.lexmark.com for the size loaded. • Set the Paper Size to match the media in the tray. RGB color is RGB color? Televisions and computer monitors create colors in a tray. Solid color pages • The print cartridges are defective or empty. •...
User Reference
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The utility can be affected by turning the printer off from printer to the accuracy of the page. Once the utility is 2 percent. The accuracy of the estimates may vary from the operator panel or by how full the print cartridges are, environmental conditions, the media type, the ... coverage for each page of cyan, magenta, yellow, and black toner on the page. For all toner colors that are printed on a page. Lexmark makes no claim as to printer. Using the Coverage Estimator The Coverage Estimator provides you see Coverage Estimator, and then press Select. 4 Press...
The utility can be affected by turning the printer off from printer to the accuracy of the page. Once the utility is 2 percent. The accuracy of the estimates may vary from the operator panel or by how full the print cartridges are, environmental conditions, the media type, the ... coverage for each page of cyan, magenta, yellow, and black toner on the page. For all toner colors that are printed on a page. Lexmark makes no claim as to printer. Using the Coverage Estimator The Coverage Estimator provides you see Coverage Estimator, and then press Select. 4 Press...