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... Symptom-to-FRU index 39 Numeric error codes 39 Error messages 43 Beep symptoms 44 © Copyright Lenovo 2008, 2009 No-beep symptoms 44 LCD-related symptoms 45 Intermittent problems 46 Undetermined problems 46 ThinkPad T500 and W500 47 Specifications 47 Status indicators 50 FRU tests 53 Fn key combinations 55 FRU replacement notices 58...
... Symptom-to-FRU index 39 Numeric error codes 39 Error messages 43 Beep symptoms 44 © Copyright Lenovo 2008, 2009 No-beep symptoms 44 LCD-related symptoms 45 Intermittent problems 46 Undetermined problems 46 ThinkPad T500 and W500 47 Specifications 47 Status indicators 50 FRU tests 53 Fn key combinations 55 FRU replacement notices 58...
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... advanced diagnostic tests to troubleshoot problems. The manual is intended only for the following ThinkPad® products. ThinkPad T500 MT 2055, 2056, 2081, 2082, 2083, 2087, 2088, 2089, 2241, 2242, 2243, 2246, 2247, and 2261 ThinkPad W500 MT 4058, 4061, 4062, 4063, 4064, and 4065 Use... this manual along with the advanced diagnostic tests to read all the information under "Safety information" on page 1 and "Important service information" on page 17. © Copyright Lenovo 2008, 2009 v
... advanced diagnostic tests to troubleshoot problems. The manual is intended only for the following ThinkPad® products. ThinkPad T500 MT 2055, 2056, 2081, 2082, 2083, 2087, 2088, 2089, 2241, 2242, 2243, 2246, 2247, and 2261 ThinkPad W500 MT 4058, 4061, 4062, 4063, 4064, and 4065 Use... this manual along with the advanced diagnostic tests to read all the information under "Safety information" on page 1 and "Important service information" on page 17. © Copyright Lenovo 2008, 2009 v
Hardware Maintenance Manual
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... list. c. Check for any potentially unsafe conditions, use good judgment to identify potential safety hazards due to attachment of non-ThinkPad features or options not covered by this inspection guide is to measure third-wire ground continuity for damage (loose, broken, or...present: v Electrical hazards, especially primary power (primary voltage on the frame can continue without first correcting the problem. Begin the checks with . b. Check for any non-ThinkPad alterations. 7. Remove the cover. 6. Use good judgment as to protect users and service personnel from injury...
... list. c. Check for any potentially unsafe conditions, use good judgment to identify potential safety hazards due to attachment of non-ThinkPad features or options not covered by this inspection guide is to measure third-wire ground continuity for damage (loose, broken, or...present: v Electrical hazards, especially primary power (primary voltage on the frame can continue without first correcting the problem. Begin the checks with . b. Check for any non-ThinkPad alterations. 7. Remove the cover. 6. Use good judgment as to protect users and service personnel from injury...
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If you are servicing. 18 ThinkPad T500 and W500 Hardware Maintenance Manual Note the current configuration settings (using the View Configuration ... for replacing a hard disk drive Always try to replace a FRU but the replacement does not correct the problem, reinstall the original FRU before you are instructed to replace either the processor board or the system board, ...and replacing one of them does not correct the problem, reinstall that the customer has a current backup of more than one error code is listed in effect. ...
If you are servicing. 18 ThinkPad T500 and W500 Hardware Maintenance Manual Note the current configuration settings (using the View Configuration ... for replacing a hard disk drive Always try to replace a FRU but the replacement does not correct the problem, reinstall the original FRU before you are instructed to replace either the processor board or the system board, ...and replacing one of them does not correct the problem, reinstall that the customer has a current backup of more than one error code is listed in effect. ...
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... failure. When you go to your particular computer. Consider replacing a FRU only when a problem recurs. General checkout This chapter presents following important notes. "Diagnostics using PC-Doctor for Windows...- Before you replace a FRU, make sure that have been altered. v Before replacing any ThinkPad model that supports the PC-Doctor® for a variety of reasons that the model of the...program. v When you are correct by referring to replace a nondefective FRU. © Copyright Lenovo 2008, 2009 23 "PC-Doctor for Rescue and Recovery" on page 28 v "Power system...
... failure. When you go to your particular computer. Consider replacing a FRU only when a problem recurs. General checkout This chapter presents following important notes. "Diagnostics using PC-Doctor for Windows...- Before you replace a FRU, make sure that have been altered. v Before replacing any ThinkPad model that supports the PC-Doctor® for a variety of reasons that the model of the...program. v When you are correct by referring to replace a nondefective FRU. © Copyright Lenovo 2008, 2009 23 "PC-Doctor for Rescue and Recovery" on page 28 v "Power system...
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... __ 8. Following is covered under warranty and some common items that have been subjected to excessive force, or dropped. 24 ThinkPad T500 and W500 Hardware Maintenance Manual Machine type, model number, and serial number __ 9. Date on which the failing FRU was detected __ ... of excessive force or from being dropped v Scratched (cosmetic) parts v Distortion, deformation, or discoloration of service __ 3. Before checking problems with the computer, determine whether the damage is a list of some symptoms that might indicate that you must include the following symptoms might...
... __ 8. Following is covered under warranty and some common items that have been subjected to excessive force, or dropped. 24 ThinkPad T500 and W500 Hardware Maintenance Manual Machine type, model number, and serial number __ 9. Date on which the failing FRU was detected __ ... of excessive force or from being dropped v Scratched (cosmetic) parts v Distortion, deformation, or discoloration of service __ 3. Before checking problems with the computer, determine whether the damage is a list of some symptoms that might indicate that you must include the following symptoms might...
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Verify the symptoms. Try to false indications of non-ThinkPad products, prototype cards, or modified options can lead to re-create the failure by running the diagnostic test or by repeating the operation. Identify the failing symptoms in as much detail as a guide in identifying and correcting problems with the ThinkPad computer. General checkout 25 The use of errors and invalid system responses. 1. Note: The diagnostic tests are intended to test only ThinkPad products. Checkout guide Use the following procedures as possible. 2.
Verify the symptoms. Try to false indications of non-ThinkPad products, prototype cards, or modified options can lead to re-create the failure by running the diagnostic test or by repeating the operation. Identify the failing symptoms in as much detail as a guide in identifying and correcting problems with the ThinkPad computer. General checkout 25 The use of errors and invalid system responses. 1. Note: The diagnostic tests are intended to test only ThinkPad products. Checkout guide Use the following procedures as possible. 2.
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...as the serial port. Turn on the computer. On the first screen, select the model and press Enter. This section is entered. To avoid this problem, you need to -FRU index" on , go to "Symptom-to enable it to enter the BIOS Setup Utility. The utility is available at following...: PC-Doctor for DOS is available on the following Web site: http://www.lenovo.com/ support To create the PC-Doctor diagnostic diskette, follow the instruction on page 47. If an error code appears, go to "ThinkPad T500 and W500" on the Web site. For details that are disabled, such as follows: 1....
...as the serial port. Turn on the computer. On the first screen, select the model and press Enter. This section is entered. To avoid this problem, you need to -FRU index" on , go to "Symptom-to enable it to enter the BIOS Setup Utility. The utility is available at following...: PC-Doctor for DOS is available on the following Web site: http://www.lenovo.com/ support To create the PC-Doctor diagnostic diskette, follow the instruction on page 47. If an error code appears, go to "ThinkPad T500 and W500" on the Web site. For details that are disabled, such as follows: 1....
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...Normal Test v Run Quick Test v CPU/Coprocessor v Systemboard v Video Adapter v Serial Ports v Parallel Ports v Fixed Disks v Diskette Drives v Other Devices v ThinkPad Devices v Communication v Wireless LAN v Advanced Memory Tests v Keyboard v Video v Internal Speaker v Mouse v Diskette v System Load v Optical Drive Test v ...To test Serial Ports or Parallel Ports, the ThinkPad computer must be sensed. Follow the instructions on the ThinkPad computer. Select Diagnostics with the arrow keys, and press Enter. If there is a problem, PC-Doctor shows messages describing it before running ...
...Normal Test v Run Quick Test v CPU/Coprocessor v Systemboard v Video Adapter v Serial Ports v Parallel Ports v Fixed Disks v Diskette Drives v Other Devices v ThinkPad Devices v Communication v Wireless LAN v Advanced Memory Tests v Keyboard v Video v Internal Speaker v Mouse v Diskette v System Load v Optical Drive Test v ...To test Serial Ports or Parallel Ports, the ThinkPad computer must be sensed. Follow the instructions on the ThinkPad computer. Select Diagnostics with the arrow keys, and press Enter. If there is a problem, PC-Doctor shows messages describing it before running ...
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... the time and date on the Rescue and Recovery main screen. 28 ThinkPad T500 and W500 Hardware Maintenance Manual Detecting system information with PC-Doctor PC-Doctor can detect...PC-Doctor for Rescue and Recovery In some models of ThinkPad computer, the Rescue and Recovery® workspace enables you troubleshoot and resolve problems related to run the test, click "Run Diagnostics" ... below to display symptoms and solutions: v Check System Health v System and Device Tests v Lenovo Troubleshooting Center v System Reports v Updates and Support PC-Doctor for Windows This product is designed...
... the time and date on the Rescue and Recovery main screen. 28 ThinkPad T500 and W500 Hardware Maintenance Manual Detecting system information with PC-Doctor PC-Doctor can detect...PC-Doctor for Rescue and Recovery In some models of ThinkPad computer, the Rescue and Recovery® workspace enables you troubleshoot and resolve problems related to run the test, click "Run Diagnostics" ... below to display symptoms and solutions: v Check System Health v System and Device Tests v Lenovo Troubleshooting Center v System Reports v Updates and Support PC-Doctor for Windows This product is designed...
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...page 31 Checking the AC adapter You are servicing. 3. If the voltage is acceptable, do the following: 1. General checkout 29 v If the power problem occurs only when the ThinkPad Essential Port Replicator is used . Check that power is used , replace the port replicator. If you suspect a power... you are here because the computer fails only when the AC adapter is supplied when you turn on page 47. v If the problem persists, go to "ThinkPad T500 and W500" on the computer. If the voltage is not correct, replace the AC adapter. 4. Measure the output voltage at the plug of...
...page 31 Checking the AC adapter You are servicing. 3. If the voltage is acceptable, do the following: 1. General checkout 29 v If the power problem occurs only when the ThinkPad Essential Port Replicator is used . Check that power is used , replace the port replicator. If you suspect a power... you are here because the computer fails only when the AC adapter is supplied when you turn on page 47. v If the problem persists, go to "ThinkPad T500 and W500" on the computer. If the voltage is not correct, replace the AC adapter. 4. Measure the output voltage at the plug of...
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...and Bad CRC2. Enter BIOS Setup and load Setup Enter to "Intermittent problems" on page 46 The symptom-to load the default setting. Enter BIOS Setup and load Setup defaults. 1. A numeric error is displayed for each error detected in the ThinkPad computers, see the manual for that device. In the displays, n...or other actions in the sequence shown in the column headed "FRU or action, in the computer. If replacing a FRU does not solve the problem, put the original part back in sequence." Numeric error codes Symptom or error FRU or action, in the EEPROM is not correct. in sequence...
...and Bad CRC2. Enter BIOS Setup and load Setup Enter to "Intermittent problems" on page 46 The symptom-to load the default setting. Enter BIOS Setup and load Setup defaults. 1. A numeric error is displayed for each error detected in the ThinkPad computers, see the manual for that device. In the displays, n...or other actions in the sequence shown in the column headed "FRU or action, in the computer. If replacing a FRU does not solve the problem, put the original part back in sequence." Numeric error codes Symptom or error FRU or action, in the EEPROM is not correct. in sequence...
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...System board. v A bright dot means a pixel is always off (black color.) v One pixel consists of TFT LCD technology, but excessive pixel problems can cause viewing concerns. The LCD should be replaced if the number of defective pixels required for LCD replacement on LCD. v LCD contrast cannot ... or vertical lines displayed on June 2006 or later manufactured ThinkPad LCD resolution Bright dots Dark dots Bright and dark dots XGA, WXGA 5 6 6 WXGA+, SXGA+, 5 WSXGA+ 8 10 UXGA, WUXGA, 5 13 13 QXGA Notes: v Lenovo will not provide replacement if the LCD is within specification ...
...System board. v A bright dot means a pixel is always off (black color.) v One pixel consists of TFT LCD technology, but excessive pixel problems can cause viewing concerns. The LCD should be replaced if the number of defective pixels required for LCD replacement on LCD. v LCD contrast cannot ... or vertical lines displayed on June 2006 or later manufactured ThinkPad LCD resolution Bright dots Dark dots Bright and dark dots XGA, WXGA 5 6 6 WXGA+, SXGA+, 5 WSXGA+ 8 10 UXGA, WUXGA, 5 13 13 QXGA Notes: v Lenovo will not provide replacement if the LCD is within specification ...
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... to do not replace any error is detected, replace the FRU shown by the computer. Battery pack e. LCD assembly 46 ThinkPad T500 and W500 Hardware Maintenance Manual FRU replacement should be due to isolate the failing FRU (do not isolate FRUs that the power supply being...Turn off the computer. 2. Devices attached to verify that have no more errors exist. External diskette drive or optical drive g. Determine whether the problem has been solved. 6. System board b. If no error is detected, do with a hardware defect, such as cosmic radiation, electrostatic discharge, ...
... to do not replace any error is detected, replace the FRU shown by the computer. Battery pack e. LCD assembly 46 ThinkPad T500 and W500 Hardware Maintenance Manual FRU replacement should be due to isolate the failing FRU (do not isolate FRUs that the power supply being...Turn off the computer. 2. Devices attached to verify that have no more errors exist. External diskette drive or optical drive g. Determine whether the problem has been solved. 6. System board b. If no error is detected, do with a hardware defect, such as cosmic radiation, electrostatic discharge, ...
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... after a short time, no service action is not a hardware problem. If enabling the Touch Pad does not correct the problem, continue with the following : v Interactive Tests --> Mouse 54 ThinkPad T500 and W500 Hardware Maintenance Manual FRU tests (continued) FRU Applicable test Diskette drive... 1. Run Diagnostics --> ThinkPad Devices --> Fan. After you use the ...
... after a short time, no service action is not a hardware problem. If enabling the Touch Pad does not correct the problem, continue with the following : v Interactive Tests --> Mouse 54 ThinkPad T500 and W500 Hardware Maintenance Manual FRU tests (continued) FRU Applicable test Diskette drive... 1. Run Diagnostics --> ThinkPad Devices --> Fan. After you use the ...
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... replacing parts. v Each one . If you removed. In the ThinkPad computer, this section carefully before replacing any FRU. v Make sure that you have the following country specifications. 58 ThinkPad T500 and W500 Hardware Maintenance Manual Make sure that have a torque screwdriver, tighten all...additional 180 degrees after the screw head touches the surface of the screws are tightened firmly. Screw notices Loose screws can cause a reliability problem. v Ensure torque screw drivers are harder to the "Torque" column for the P/N, see "Miscellaneous parts" on page 189) in the...
... replacing parts. v Each one . If you removed. In the ThinkPad computer, this section carefully before replacing any FRU. v Make sure that you have the following country specifications. 58 ThinkPad T500 and W500 Hardware Maintenance Manual Make sure that have a torque screwdriver, tighten all...additional 180 degrees after the screw head touches the surface of the screws are tightened firmly. Screw notices Loose screws can cause a reliability problem. v Ensure torque screw drivers are harder to the "Torque" column for the P/N, see "Miscellaneous parts" on page 189) in the...
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In some modes, you attach the fan assembly to the computer, apply thermal grease, at an amount of 0.2 grams, on the part marked a as in the following figure. Either too much or too less application of the fan assembly When installing: v Before you need to imperfect contact with a component. ThinkPad T500 and W500 89 For the integrated graphics models: a For the switchable graphics models: a b v Make sure that the fan connector is attached firmly. Installation of grease can cause a thermal problem due to peel the thin film off from the rubber b . Table 28.
In some modes, you attach the fan assembly to the computer, apply thermal grease, at an amount of 0.2 grams, on the part marked a as in the following figure. Either too much or too less application of the fan assembly When installing: v Before you need to imperfect contact with a component. ThinkPad T500 and W500 89 For the integrated graphics models: a For the switchable graphics models: a b v Make sure that the fan connector is attached firmly. Installation of grease can cause a thermal problem due to peel the thin film off from the rubber b . Table 28.