HP xw Workstation series Setup and Troubleshooting Guide
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... restore media ...24 5 Troubleshooting Self-troubleshooting with HP Vision Field Diagnostics 26 Overview ...27 Downloading and accessing HP Vision Field Diagnostics 28 Accessing HP Vision Field Diagnostics on the workstation 29 Creating and using a bootable USB key 29 Creating and using a bootable DVD 29 Using the HP Memory Test utility 29 User interface ...30 Survey tab...
... restore media ...24 5 Troubleshooting Self-troubleshooting with HP Vision Field Diagnostics 26 Overview ...27 Downloading and accessing HP Vision Field Diagnostics 28 Accessing HP Vision Field Diagnostics on the workstation 29 Creating and using a bootable USB key 29 Creating and using a bootable DVD 29 Using the HP Memory Test utility 29 User interface ...30 Survey tab...
HP xw Workstation series Setup and Troubleshooting Guide
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... Product Bulletin contains QuickSpecs for HP Workstations. QuickSpecs provide an overall specification review of the system. It includes information about its features including the operating system, power supply, memory, CPU, and many other components of your product. see http://www.hp.com/go / productbulletin/. Customer Advisories, Security Bulletins, and Notices To find advisories, bulletins...
... Product Bulletin contains QuickSpecs for HP Workstations. QuickSpecs provide an overall specification review of the system. It includes information about its features including the operating system, power supply, memory, CPU, and many other components of your product. see http://www.hp.com/go / productbulletin/. Customer Advisories, Security Bulletins, and Notices To find advisories, bulletins...
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... so make it easy to help determine hardware failures. 5 Troubleshooting This chapter provides information on HP Desktop and Workstation systems. This diagnostic tool should be used to validate diagnostic use for a specific system ●...Memory size and configuration ◦ Processor information ◦ Storage device information and configuration ◦ Graphics / audio / communications information and configuration ◦ And more... ● Comprehensive list of the computer and perform hardware troubleshooting on : ● Self-troubleshooting with HP Insight Diagnostics ● HP...
... so make it easy to help determine hardware failures. 5 Troubleshooting This chapter provides information on HP Desktop and Workstation systems. This diagnostic tool should be used to validate diagnostic use for a specific system ●...Memory size and configuration ◦ Processor information ◦ Storage device information and configuration ◦ Graphics / audio / communications information and configuration ◦ And more... ● Comprehensive list of the computer and perform hardware troubleshooting on : ● Self-troubleshooting with HP Insight Diagnostics ● HP...
HP xw Workstation series Setup and Troubleshooting Guide
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...is downloaded, use the memory diagnostic. Downloading and accessing HP Vision Field Diagnostics Follow these steps to download the HP Vision Field Diagnostics utility from a CD, a separate boot CD will boot into the workstation (while it is run as a standalone application, outside of HP Vision Field Diagnostics. Enter...drive has the utility installed, insert the CD or USB flash drive into HP Vision Field Diagnostics. You may use it accommodates both Memory and Vision diagnostics. 13. If the workstation is booted from the HP Web site to a DVD or USB, and then use the Computer ...
...is downloaded, use the memory diagnostic. Downloading and accessing HP Vision Field Diagnostics Follow these steps to download the HP Vision Field Diagnostics utility from a CD, a separate boot CD will boot into the workstation (while it is run as a standalone application, outside of HP Vision Field Diagnostics. Enter...drive has the utility installed, insert the CD or USB flash drive into HP Vision Field Diagnostics. You may use it accommodates both Memory and Vision diagnostics. 13. If the workstation is booted from the HP Web site to a DVD or USB, and then use the Computer ...
HP xw Workstation series Setup and Troubleshooting Guide
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... to the DVD and initiate the memory diagnostic utility. 4. Creating and using a CD, and it with the USB key installed. In the C:\VisionDiagnostics\ directory, double-click on a DVD. 3. Follow the setup prompts to access the HP Vision Field Diagnostics. 1. It is the most convenient method to troubleshoot workstation memory. In the C:\VisionDiagnostics\ directory, double...
... to the DVD and initiate the memory diagnostic utility. 4. Creating and using a CD, and it with the USB key installed. In the C:\VisionDiagnostics\ directory, double-click on a DVD. 3. Follow the setup prompts to access the HP Vision Field Diagnostics. 1. It is the most convenient method to troubleshoot workstation memory. In the C:\VisionDiagnostics\ directory, double...
HP xw Workstation series Setup and Troubleshooting Guide
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... to run for a specified time period, enter the amount of time. This button toggles to perform quickly while covering your workstation, exit HP Vision Field Diagnostic, boot to stop test execution as soon as one error is complete. Once started, do not display prompts...testing: 1. Individual test may take a long time to start executing all the tests have been tailored according to perform. To test the memory in minutes. 32 Chapter 5 Troubleshooting ENWW The following options are displayed when testing is encountered. The following Test Controls exist: ● Select...
... to run for a specified time period, enter the amount of time. This button toggles to perform quickly while covering your workstation, exit HP Vision Field Diagnostic, boot to stop test execution as soon as one error is complete. Once started, do not display prompts...testing: 1. Individual test may take a long time to start executing all the tests have been tailored according to perform. To test the memory in minutes. 32 Chapter 5 Troubleshooting ENWW The following options are displayed when testing is encountered. The following Test Controls exist: ● Select...
HP xw Workstation series Setup and Troubleshooting Guide
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Power-On Self Test error messages The POST is a series of the BIOS might have been released that the workstation system is functioning properly: ● Keyboard ● Memory modules ● Diskette drives ● All mass storage devices ● Processors ● Controllers ● Fans ● ... your problem. ● For more information, see the troubleshooting chapter in the Service and Technical Reference Guide at http://www.hp.com/support/workstation_manuals. A new release of diagnostic tests that you know is available. Customizing the monitor display You can manually...
Power-On Self Test error messages The POST is a series of the BIOS might have been released that the workstation system is functioning properly: ● Keyboard ● Memory modules ● Diskette drives ● All mass storage devices ● Processors ● Controllers ● Fans ● ... your problem. ● For more information, see the troubleshooting chapter in the Service and Technical Reference Guide at http://www.hp.com/support/workstation_manuals. A new release of diagnostic tests that you know is available. Customizing the monitor display You can manually...
HP xw Workstation series Setup and Troubleshooting Guide
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... might lose your region, and click Contact HP in both memory channels for your region, visit http://www.hp.com/support, select your data. Make sure the airflow to create more than four seconds. functional. Workstation date and time display is not blocked. ...problems Problem Cause Solution Workstation appears locked Software control of forgotten password, power loss, or workstation malfunction. (This solution not applicable to resume from HP. Press and hold down and you might be replaced. Processor is pressed. The user has memory Ensure DIMMs are connected...
... might lose your region, and click Contact HP in both memory channels for your region, visit http://www.hp.com/support, select your data. Make sure the airflow to create more than four seconds. functional. Workstation date and time display is not blocked. ...problems Problem Cause Solution Workstation appears locked Software control of forgotten password, power loss, or workstation malfunction. (This solution not applicable to resume from HP. Press and hold down and you might be replaced. Processor is pressed. The user has memory Ensure DIMMs are connected...
HP xw Workstation series Setup and Troubleshooting Guide
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...of new external device are loose or power cables are not bent down. on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Workstation will not shut down the operating system software. 2. If you did not accept them. To reconfigure the power button to... integrate the device with the workstation system. For more information about using the correct memory modules and to verify the proper installation. Ensure that the device is not seated or connected properly. Review ...
...of new external device are loose or power cables are not bent down. on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Workstation will not shut down the operating system software. 2. If you did not accept them. To reconfigure the power button to... integrate the device with the workstation system. For more information about using the correct memory modules and to verify the proper installation. Ensure that the device is not seated or connected properly. Review ...
HP xw Workstation series Setup and Troubleshooting Guide
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... protection activated by a two-second pause. Contact HP for assistance. Red Power LED blinks three Processor not installed (not 1. pause. Four beeps. Green Power LED blinks four times, once per second.** No beeps Workstation in Suspend to repeat. For the following connections...main power (all systems) ◦ 4-pin CPU (xw4000 series) ◦ 8-pin CPU (xw6000/xw8000/xw9000 series) ◦ 4-pin memory (xw8000/xw9000 series) ENWW Basic troubleshooting 43 Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. Green...
... protection activated by a two-second pause. Contact HP for assistance. Red Power LED blinks three Processor not installed (not 1. pause. Four beeps. Green Power LED blinks four times, once per second.** No beeps Workstation in Suspend to repeat. For the following connections...main power (all systems) ◦ 4-pin CPU (xw4000 series) ◦ 8-pin CPU (xw6000/xw8000/xw9000 series) ◦ 4-pin memory (xw8000/xw9000 series) ENWW Basic troubleshooting 43 Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. Green...
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... LED blinks five times, once every second, followed by a two-second pause. Five beeps. Replace third-party memory with HP memory. 4. Pre-video graphics error. Reseat the graphics card. 2. Seven beeps. The problem might be on workstation series and model. 2. If the power supply fan does not spin or the BIST* LED does not...
... LED blinks five times, once every second, followed by a two-second pause. Five beeps. Replace third-party memory with HP memory. 4. Pre-video graphics error. Reseat the graphics card. 2. Seven beeps. The problem might be on workstation series and model. 2. If the power supply fan does not spin or the BIST* LED does not...
HP xw8600 Workstation Service and Technical Reference Guide
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Figure 1-2 Typcal workstation components view Table 1-1 Component view Item Description Item Description 1 PCI card support 10 Memory modules 2 Power supply 11 Card guide/front fan (fan optional) 3 Processor heatsinks 12 Graphics card 4 Processors 13 Optical drive* 5 System and memory fans 14 PCI Express card 6 Side access panel 15 Diskette drive 7 System board 16 PCI card 8 Chassis 17 Hard drive 9 Front bezel * A DVD is an example of an optical drive. ENWW Product features 3 For information about supported spare parts, see http://partsurfer.hp.com.
Figure 1-2 Typcal workstation components view Table 1-1 Component view Item Description Item Description 1 PCI card support 10 Memory modules 2 Power supply 11 Card guide/front fan (fan optional) 3 Processor heatsinks 12 Graphics card 4 Processors 13 Optical drive* 5 System and memory fans 14 PCI Express card 6 Side access panel 15 Diskette drive 7 System board 16 PCI card 8 Chassis 17 Hard drive 9 Front bezel * A DVD is an example of an optical drive. ENWW Product features 3 For information about supported spare parts, see http://partsurfer.hp.com.
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...supplies-800W and 1050W-are compatible with a small vacuum, compressed air, or dust rag. ● Keep the front and back of the HP xw8600 Workstation. ● Remove dust on the front panel (vent area) and the rear fans with ENERGY STAR requirements. Table 1-4 Power supply source...to onboard regulator that supplies power to memory and system fans +12 V-B PCI, PCIe, and system fans +12 V-D Storage (hard drive, optical drive, diskette drive), and input to onboard regulator that supplies power to riser memory (1050W only) ENWW Workstation specifications 7 This section describes the power ...
...supplies-800W and 1050W-are compatible with a small vacuum, compressed air, or dust rag. ● Keep the front and back of the HP xw8600 Workstation. ● Remove dust on the front panel (vent area) and the rear fans with ENERGY STAR requirements. Table 1-4 Power supply source...to onboard regulator that supplies power to memory and system fans +12 V-B PCI, PCIe, and system fans +12 V-D Storage (hard drive, optical drive, diskette drive), and input to onboard regulator that supplies power to riser memory (1050W only) ENWW Workstation specifications 7 This section describes the power ...
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FEMP Standby Power compliant Yes No @115V ( Table 1-6 Power supply specifications (continued) Item Description Operating voltage range 90 - 269 VAC 90 - 269 VAC Rated voltage range 100-240 VAC 118 VAC 100-240 VAC 118 VAC Rated line frequency 50-60 Hz 400 Hz 50-60 Hz 400 Hz Operating line frequency range 47-66 Hz 393-407 Hz 47-66 Hz 393-407 Hz Rated input current 10A @ 100-127 VAC 9.5A @ 118 VAC 13.2A @ 100-127 VAC 12.0A @ 118 VAC 6A @ 200-240 VAC 6.6A @ 200-240 VAC Heat dissipation (Configuration and software dependent) Typical 1530 BTU/hr = (386 kg-cal/hr) ...
FEMP Standby Power compliant Yes No @115V ( Table 1-6 Power supply specifications (continued) Item Description Operating voltage range 90 - 269 VAC 90 - 269 VAC Rated voltage range 100-240 VAC 118 VAC 100-240 VAC 118 VAC Rated line frequency 50-60 Hz 400 Hz 50-60 Hz 400 Hz Operating line frequency range 47-66 Hz 393-407 Hz 47-66 Hz 393-407 Hz Rated input current 10A @ 100-127 VAC 9.5A @ 118 VAC 13.2A @ 100-127 VAC 12.0A @ 118 VAC 6A @ 200-240 VAC 6.6A @ 200-240 VAC Heat dissipation (Configuration and software dependent) Typical 1530 BTU/hr = (386 kg-cal/hr) ...
HP xw8600 Workstation Service and Technical Reference Guide
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... Asset Tag or property identification number assigned by the system and functioning. ● Determine information about the operating environment of the workstation. ● Solve system configuration errors that are detected but not fixed during POST, press any key except F1 through F12. ...● Specify an Ownership Tag, which enables the workstation to change , or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Set PCIe lane allocation between Slot four ...
... Asset Tag or property identification number assigned by the system and functioning. ● Determine information about the operating environment of the workstation. ● Solve system configuration errors that are detected but not fixed during POST, press any key except F1 through F12. ...● Specify an Ownership Tag, which enables the workstation to change , or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Set PCIe lane allocation between Slot four ...
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...Apply Defaults and Exit. CAUTION: Do not power off , then on or restart the workstation. 2. ENWW The Computer Setup (F10) Utility 25 You can disconnect power from the workstation. This restores the original factory system defaults. To access the Computer Setup (F10) Utility...characteristics: Information ● Product Name ● SKU Number ● Processor Type/Speed/Stepping ● Cache Size (L1/L2) ● Installed Memory Size ● Integrated MAC 1 and 2 ● System BIOS ● Boot block date ● Chassis Serial Number ● Asset Tracking ...
...Apply Defaults and Exit. CAUTION: Do not power off , then on or restart the workstation. 2. ENWW The Computer Setup (F10) Utility 25 You can disconnect power from the workstation. This restores the original factory system defaults. To access the Computer Setup (F10) Utility...characteristics: Information ● Product Name ● SKU Number ● Processor Type/Speed/Stepping ● Cache Size (L1/L2) ● Installed Memory Size ● Integrated MAC 1 and 2 ● System BIOS ● Boot block date ● Chassis Serial Number ● Asset Tracking ...
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... specifying lane allocation, see PCI Lane Allocation under the Advanced, Chipset/Memory description above. Workstation management The HP Client Management Solutions (CMS), available for download from http://www.hp.com/go/ easydeploy, are standards-based solutions for managing and controlling workstations in a networked ENWW Workstation management 31 PCIe x16 Slot 4 option ROM download (Enable or Disable...
... specifying lane allocation, see PCI Lane Allocation under the Advanced, Chipset/Memory description above. Workstation management The HP Client Management Solutions (CMS), available for download from http://www.hp.com/go/ easydeploy, are standards-based solutions for managing and controlling workstations in a networked ENWW Workstation management 31 PCIe x16 Slot 4 option ROM download (Enable or Disable...
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...Setup>Save to Removable Media, and follow the instructions on desktops and workstations: ● HP Client Manager Software ● System Software Manager ● Altiris Client Management Solutions ● Proactive ...HP Client Manager Software HP Client Manager Software (HP CMS) assists customers in the hardware environment ● Web-accessible reporting of business-critical details such as thermal warnings and memory alerts ● Remote updating of system software such as device drivers and ROM BIOS ● Remote changing of boot order ● Configuration of the workstation...
...Setup>Save to Removable Media, and follow the instructions on desktops and workstations: ● HP Client Manager Software ● System Software Manager ● Altiris Client Management Solutions ● Proactive ...HP Client Manager Software HP Client Manager Software (HP CMS) assists customers in the hardware environment ● Web-accessible reporting of business-critical details such as thermal warnings and memory alerts ● Remote updating of system software such as device drivers and ROM BIOS ● Remote changing of boot order ● Configuration of the workstation...
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...Lock light illuminates and you can protect valuable data assets. ● Memory Change and Hood Sensor (Smart Cover Sensor) alerts can be forwarded to system management applications to the management of workstation security through the Interface Control integrated serial, parallel, USB, or infrared ...the Hood Sensor (Smart Cover Sensor) help prevent unauthorized access to your environment and to insert one and restart the workstation. 3. Restart the workstation. HP also offers several solutions for the password. 4. If no BIOS image CD or USB is established Removable Media Boot ...
...Lock light illuminates and you can protect valuable data assets. ● Memory Change and Hood Sensor (Smart Cover Sensor) alerts can be forwarded to system management applications to the management of workstation security through the Interface Control integrated serial, parallel, USB, or infrared ...the Hood Sensor (Smart Cover Sensor) help prevent unauthorized access to your environment and to insert one and restart the workstation. 3. Restart the workstation. HP also offers several solutions for the password. 4. If no BIOS image CD or USB is established Removable Media Boot ...
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... drive. Reconnect power and data cables to isolate the faulty module. more memory to determine the run out of memory error. Replace third-party memory with HP memory. 4. Be sure the fans are installed. Drive is red and stays on... board. Try a bootable DVD in drive. Table 5-13 Memory problems (continued) Problem Cause Solution Out of memory Verify the memory requirements for the application or add for the application. Verify proper workstation memory configuration. (See Memory on . workstation beeps 5 times. 3. Solution 1. Nonbootable CD in the ...
... drive. Reconnect power and data cables to isolate the faulty module. more memory to determine the run out of memory error. Replace third-party memory with HP memory. 4. Be sure the fans are installed. Drive is red and stays on... board. Try a bootable DVD in drive. Table 5-13 Memory problems (continued) Problem Cause Solution Out of memory Verify the memory requirements for the application or add for the application. Verify proper workstation memory configuration. (See Memory on . workstation beeps 5 times. 3. Solution 1. Nonbootable CD in the ...