HP Workstations - Regulatory Compliance Notices
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... categories of electronic products offered for this product, visit http://www.hp.com/go/jisc0950. 6 Regulatory Compliance Notices ENWW To view the ... Name Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalen t Chromium (Cr(VI)) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers (PBDE) Motherboard, processor and heat sink X O O O O O Memory X O O O O O I/O PCAs X O O O O O Power supply X O O O O O Keyboard X O O O O O Mouse X O O O O O Chassis/Other X O O O O O Fans X O O O O O Internal/External Media Reading X O O O O ...
... categories of electronic products offered for this product, visit http://www.hp.com/go/jisc0950. 6 Regulatory Compliance Notices ENWW To view the ... Name Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalen t Chromium (Cr(VI)) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers (PBDE) Motherboard, processor and heat sink X O O O O O Memory X O O O O O I/O PCAs X O O O O O Power supply X O O O O O Keyboard X O O O O O Mouse X O O O O O Chassis/Other X O O O O O Fans X O O O O O Internal/External Media Reading X O O O O ...
HP xw Workstation series Setup and Troubleshooting Guide
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... restore media ...24 5 Troubleshooting Self-troubleshooting with HP Vision Field Diagnostics 26 Overview ...27 Downloading and accessing HP Vision Field Diagnostics 28 Accessing HP Vision Field Diagnostics on the workstation 29 Creating and using a bootable USB key 29 Creating and using a bootable DVD 29 Using the HP Memory Test utility 29 User interface ...30 Survey tab...
... restore media ...24 5 Troubleshooting Self-troubleshooting with HP Vision Field Diagnostics 26 Overview ...27 Downloading and accessing HP Vision Field Diagnostics 28 Accessing HP Vision Field Diagnostics on the workstation 29 Creating and using a bootable USB key 29 Creating and using a bootable DVD 29 Using the HP Memory Test utility 29 User interface ...30 Survey tab...
HP xw Workstation series Setup and Troubleshooting Guide
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...), the HP newsletter, customer advisories, and more ... 4. see http://www.hp.com/go / productbulletin/. QuickSpecs provide an overall specification review of the system. It includes information about its features including the operating system, power supply, memory, CPU,...4 Chapter 1 Locating HP resources ENWW Product documentation Table 1-3 Product documentation Topic Location HP user documentation, white papers, and third-party documentation For the latest online documentation, seehttp://www.hp.com/ support/workstation_manuals. Workstation QuickSpecs The Product Bulletin...
...), the HP newsletter, customer advisories, and more ... 4. see http://www.hp.com/go / productbulletin/. QuickSpecs provide an overall specification review of the system. It includes information about its features including the operating system, power supply, memory, CPU,...4 Chapter 1 Locating HP resources ENWW Product documentation Table 1-3 Product documentation Topic Location HP user documentation, white papers, and third-party documentation For the latest online documentation, seehttp://www.hp.com/ support/workstation_manuals. Workstation QuickSpecs The Product Bulletin...
HP xw Workstation series Setup and Troubleshooting Guide
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...HP troubleshooting resources and tools ● Power-On Self Test (POST) error messages ● Basic troubleshooting tables ● Calling technical support Self-troubleshooting with new added features: ◦ Highly configurable testing options: quick / complete / custom / interactive / non-interactive ◦ Specific failing memory DIMM identification ◦ Tests video card memory...can be used to validate diagnostic use - 5 Troubleshooting This chapter provides information on HP Desktop and Workstation systems. This diagnostic tool should be used to help determine hardware failures.
...HP troubleshooting resources and tools ● Power-On Self Test (POST) error messages ● Basic troubleshooting tables ● Calling technical support Self-troubleshooting with new added features: ◦ Highly configurable testing options: quick / complete / custom / interactive / non-interactive ◦ Specific failing memory DIMM identification ◦ Tests video card memory...can be used to validate diagnostic use - 5 Troubleshooting This chapter provides information on HP Desktop and Workstation systems. This diagnostic tool should be used to help determine hardware failures.
HP xw Workstation series Setup and Troubleshooting Guide
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...run the test over the testing process. HP Vision Field Diagnostics will run if the entered time is less than the necessary time to your workstation, exit HP Vision Field Diagnostic, boot to complete. The... - Test parameters cannot be executed, either the CD or USB flash drive and select HP Memory Test from the boot menu. Like Complete this test selection offers all available diagnostics. By default..., the three test modes do not reboot or power off your entire hardware. The diagnostic software will run once by clicking the Include ...
...run the test over the testing process. HP Vision Field Diagnostics will run if the entered time is less than the necessary time to your workstation, exit HP Vision Field Diagnostic, boot to complete. The... - Test parameters cannot be executed, either the CD or USB flash drive and select HP Memory Test from the boot menu. Like Complete this test selection offers all available diagnostics. By default..., the three test modes do not reboot or power off your entire hardware. The diagnostic software will run once by clicking the Include ...
HP xw Workstation series Setup and Troubleshooting Guide
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...installed new software, uninstall the software and verify if the workstation functions properly. ● If the screen is available at http://www.hp.com/support/workstation_manuals. ● If you know is working on . Power-On Self Test error messages The POST is a series...; If you recently added new hardware, remove the hardware and verify if the workstation functions properly. ● If you might have been released that the workstation system is functioning properly: ● Keyboard ● Memory modules ● Diskette drives ● All mass storage devices ● Processors ...
...installed new software, uninstall the software and verify if the workstation functions properly. ● If the screen is available at http://www.hp.com/support/workstation_manuals. ● If you know is working on . Power-On Self Test error messages The POST is a series...; If you recently added new hardware, remove the hardware and verify if the workstation functions properly. ● If you might have been released that the workstation system is functioning properly: ● Keyboard ● Memory modules ● Diskette drives ● All mass storage devices ● Processors ...
HP xw Workstation series Setup and Troubleshooting Guide
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...on if you are connected and working properly. 3. You will not respond Workstation is installed properly. The user has memory Ensure DIMMs are matched and installed in case of forgotten password, power loss, or workstation malfunction. (This solution not applicable to the xw8000/xw9000 series.) The panel...telephone numbers for more space on . CAUTION: When attempting to be on the keypad. Otherwise, the workstation shuts down the power button for your region, visit http://www.hp.com/support, select your data. established. The Num Lock key might be disabled (or enabled) in ...
...on if you are connected and working properly. 3. You will not respond Workstation is installed properly. The user has memory Ensure DIMMs are matched and installed in case of forgotten password, power loss, or workstation malfunction. (This solution not applicable to the xw8000/xw9000 series.) The panel...telephone numbers for more space on . CAUTION: When attempting to be on the keypad. Otherwise, the workstation shuts down the power button for your region, visit http://www.hp.com/support, select your data. established. The Num Lock key might be disabled (or enabled) in ...
HP xw Workstation series Setup and Troubleshooting Guide
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...workstation, turn on the external device, then turn off the power bypasses the standby state and can result in On/Off mode, run Computer Setup (F10). were used in the upgrade or memory modules were installed in the connector are not bent down. Shut down . Wrong memory...front of the workstation. To reconfigure the power button to work in loss of the system. Reboot the workstation, and follow...Workstation will not shut down the operating system software. 2. Workstation will not start. CAUTION: Manually turning off power to the workstation by pressing and holding the power...
...workstation, turn on the external device, then turn off the power bypasses the standby state and can result in On/Off mode, run Computer Setup (F10). were used in the upgrade or memory modules were installed in the connector are not bent down. Shut down . Wrong memory...front of the workstation. To reconfigure the power button to work in loss of the system. Reboot the workstation, and follow...Workstation will not shut down the operating system software. 2. Workstation will not start. CAUTION: Manually turning off power to the workstation by pressing and holding the power...
HP xw Workstation series Setup and Troubleshooting Guide
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...and beeps, the beeps are secure on . No Workstation on the system board: ◦ 24-pin main power (all systems) ◦ 4-pin CPU (xw4000 series) ◦ 8-pin CPU (xw6000/xw8000/xw9000 series) ◦ 4-pin memory (xw8000/xw9000 series) ENWW Basic troubleshooting 43 Processor thermal... every second, followed by a two-second pause. Four beeps. Contact HP for assistance. the fan is not spinning, the problem might be powered even when the is overloaded) system is properly attached. Workstation in Suspend to Disk or "Hibernate" mode. Two beeps. Table 5-3...
...and beeps, the beeps are secure on . No Workstation on the system board: ◦ 24-pin main power (all systems) ◦ 4-pin CPU (xw4000 series) ◦ 8-pin CPU (xw6000/xw8000/xw9000 series) ◦ 4-pin memory (xw8000/xw9000 series) ENWW Basic troubleshooting 43 Processor thermal... every second, followed by a two-second pause. Four beeps. Contact HP for assistance. the fan is not spinning, the problem might be powered even when the is overloaded) system is properly attached. Workstation in Suspend to Disk or "Hibernate" mode. Two beeps. Table 5-3...
HP xw Workstation series Setup and Troubleshooting Guide
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...removing all devices are functioning properly. 3. To prevent damage, disconnect the workstation power cord before you remove a component. 1. repeat this procedure until failure occurs. Contact HP for assistance. Pre-video graphics error. Continue adding devices one device at ...Seven beeps. CAUTION: Internal components might be on workstation series and model. 2. The problem might be in the AC power. Contact HP for detailed information on the graphics card. Replace third-party memory with HP memory. 4. detected failure prior to isolate faulty module...
...removing all devices are functioning properly. 3. To prevent damage, disconnect the workstation power cord before you remove a component. 1. repeat this procedure until failure occurs. Contact HP for assistance. Pre-video graphics error. Continue adding devices one device at ...Seven beeps. CAUTION: Internal components might be on workstation series and model. 2. The problem might be in the AC power. Contact HP for detailed information on the graphics card. Replace third-party memory with HP memory. 4. detected failure prior to isolate faulty module...
HP xw8600 Workstation Service and Technical Reference Guide
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... System speaker ...68 Removing the system speaker 68 Power supply ...69 Removing the power supply 69 Installing the power supply 70 Power connections to system components 71 System and memory fan assembly 71 Removing the system and memory fan assembly 72 Memory ...72 Memory general information 72 System board memory module requirements 72 DDR2-667 Fully Buffered DIMM support...
... System speaker ...68 Removing the system speaker 68 Power supply ...69 Removing the power supply 69 Installing the power supply 70 Power connections to system components 71 System and memory fan assembly 71 Removing the system and memory fan assembly 72 Memory ...72 Memory general information 72 System board memory module requirements 72 DDR2-667 Fully Buffered DIMM support...
HP xw8600 Workstation Service and Technical Reference Guide
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BIOS errors and warnings 74 System board memory 74 Removing a memory module 74 Installing a memory module 75 Memory riser assembly 77 Removing a memory riser assembly 78 Installing a memory riser assembly 79 PCI card slots ...85 Slot lane redirection 86 Card configuration restrictions for power supplies 86 SAS rear panel cable (optional 86 Installing the SAS rear panel cable...
BIOS errors and warnings 74 System board memory 74 Removing a memory module 74 Installing a memory module 75 Memory riser assembly 77 Removing a memory riser assembly 78 Installing a memory riser assembly 79 PCI card slots ...85 Slot lane redirection 86 Card configuration restrictions for power supplies 86 SAS rear panel cable (optional 86 Installing the SAS rear panel cable...
HP xw8600 Workstation Service and Technical Reference Guide
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... Self Help ...113 Help and Support Center 113 HP SoftPaq Download Manager 113 Diagnostic LED codes ...114 Troubleshooting scenarios and solutions 116 Solving minor problems 116 Solving power supply problems 118 Testing power supply 118 Solving diskette problems 120 Solving hard drive... installation problems 128 Solving network problems 129 Solving memory problems 130 Solving processor problems 131 Solving DVD problems 131 Solving Internet access problems 133 Troubleshooting checklist ...134 LED color definitions ...134 HP Insight Diagnostics Offline Edition 134 Key features and ...
... Self Help ...113 Help and Support Center 113 HP SoftPaq Download Manager 113 Diagnostic LED codes ...114 Troubleshooting scenarios and solutions 116 Solving minor problems 116 Solving power supply problems 118 Testing power supply 118 Solving diskette problems 120 Solving hard drive... installation problems 128 Solving network problems 129 Solving memory problems 130 Solving processor problems 131 Solving DVD problems 131 Solving Internet access problems 133 Troubleshooting checklist ...134 LED color definitions ...134 HP Insight Diagnostics Offline Edition 134 Key features and ...
HP xw8600 Workstation Service and Technical Reference Guide
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Figure 1-2 Typcal workstation components view Table 1-1 Component view Item Description Item Description 1 PCI card support 10 Memory modules 2 Power supply 11 Card guide/front fan (fan optional) 3 Processor heatsinks 12 Graphics card 4 Processors 13 Optical drive* 5 System and memory fans 14 PCI Express card 6 Side access panel 15 Diskette drive 7 System board 16 PCI card 8 Chassis 17 Hard drive 9 Front bezel * A DVD is an example of an optical drive. ENWW Product features 3 For information about supported spare parts, see http://partsurfer.hp.com.
Figure 1-2 Typcal workstation components view Table 1-1 Component view Item Description Item Description 1 PCI card support 10 Memory modules 2 Power supply 11 Card guide/front fan (fan optional) 3 Processor heatsinks 12 Graphics card 4 Processors 13 Optical drive* 5 System and memory fans 14 PCI Express card 6 Side access panel 15 Diskette drive 7 System board 16 PCI card 8 Chassis 17 Hard drive 9 Front bezel * A DVD is an example of an optical drive. ENWW Product features 3 For information about supported spare parts, see http://partsurfer.hp.com.
HP xw8600 Workstation Service and Technical Reference Guide
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... a small vacuum, compressed air, or dust rag. ● Keep the front and back of the HP xw8600 Workstation. Figure 1-6 Maintain proper clearance Workstation specifications The following figure. Table 1-4 Power supply source voltages Source voltage Description +3.3V PCI, PCIe, audio, clocks, chipset, super I/O, BIOS ROM...+12 V-CPU0 Input to onboard regulator that supplies power to CPU0 and CPU0 fan +12 V-CPU1 Input to onboard regulator that supplies power to CPU1 and CPU1 fan +V12 V-M Input to onboard regulator that supplies power to memory and system fans +12 V-B PCI, PCIe, and...
... a small vacuum, compressed air, or dust rag. ● Keep the front and back of the HP xw8600 Workstation. Figure 1-6 Maintain proper clearance Workstation specifications The following figure. Table 1-4 Power supply source voltages Source voltage Description +3.3V PCI, PCIe, audio, clocks, chipset, super I/O, BIOS ROM...+12 V-CPU0 Input to onboard regulator that supplies power to CPU0 and CPU0 fan +12 V-CPU1 Input to onboard regulator that supplies power to CPU1 and CPU1 fan +V12 V-M Input to onboard regulator that supplies power to memory and system fans +12 V-B PCI, PCIe, and...
HP xw8600 Workstation Service and Technical Reference Guide
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... on your tools. 5. Power down the workstation and disconnect power from the workstation. 4. Disassembly order Use the following table to determine the sequence in Service considerations on page 2. Before servicing your workstation, review the safety information and precautions in which to the workstation. Table 4-3 System board components Item Component Item Component Item Component 1 Memory fan connector 15...
... on your tools. 5. Power down the workstation and disconnect power from the workstation. 4. Disassembly order Use the following table to determine the sequence in Service considerations on page 2. Before servicing your workstation, review the safety information and precautions in which to the workstation. Table 4-3 System board components Item Component Item Component Item Component 1 Memory fan connector 15...
HP xw8600 Workstation Service and Technical Reference Guide
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... heatsink on the motherboard. Follow the instructions in the following figure. TIP: If your workstation includes a memory riser, remove it from the system board, drives, and cards. If your workstation does not include a memory riser, lift the memory fan to disconnect the memory power connector on page 106 section to remove the high performance heatsinks. 5. To ease...
... heatsink on the motherboard. Follow the instructions in the following figure. TIP: If your workstation includes a memory riser, remove it from the system board, drives, and cards. If your workstation does not include a memory riser, lift the memory fan to disconnect the memory power connector on page 106 section to remove the high performance heatsinks. 5. To ease...
HP xw8600 Workstation Service and Technical Reference Guide
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... Identifying the workstation power connectors for a typical configuration Table 4-5 Workstation power connector description Item Description Item Description A Power supply I Optical drive B Main power J Optical drive C Memory power K Diskette drive D Processor power L Hard drive E PCI Express auxiliary power M Hard drive F PCI Express auxiliary power N Hard drive G Memory riser* O Hard drive H Optical drive P Hard drive * This connector is included only on workstations with identifying power cables...
... Identifying the workstation power connectors for a typical configuration Table 4-5 Workstation power connector description Item Description Item Description A Power supply I Optical drive B Main power J Optical drive C Memory power K Diskette drive D Processor power L Hard drive E PCI Express auxiliary power M Hard drive F PCI Express auxiliary power N Hard drive G Memory riser* O Hard drive H Optical drive P Hard drive * This connector is included only on workstations with identifying power cables...
HP xw8600 Workstation Service and Technical Reference Guide
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P18 Memory riser power 10-pin cable connector* Pin Color Signal 1 Black GND 2 Black 3 Black with purple stripe GND 5 VSB 4 Black 5 Black GND GND * Used with yellow stripe Signal V ...-CPU0 6 V12-CPU0 7 V12-CPU1 8 V12-CPU1 Pin Signal 1 V12-D 2 GND 3 GND 4 V12-M 5 GND 6 V12-M ENWW Connector pin descriptions 161 P3 CPU power 8-pin system board connector P2 Memory power 6-pin system board connector Pin Color 6 Black with yellow stripe 7 Black with yellow stripe 8 Black with purple stripe 9 Black with yellow stripe 10...
P18 Memory riser power 10-pin cable connector* Pin Color Signal 1 Black GND 2 Black 3 Black with purple stripe GND 5 VSB 4 Black 5 Black GND GND * Used with yellow stripe Signal V ...-CPU0 6 V12-CPU0 7 V12-CPU1 8 V12-CPU1 Pin Signal 1 V12-D 2 GND 3 GND 4 V12-M 5 GND 6 V12-M ENWW Connector pin descriptions 161 P3 CPU power 8-pin system board connector P2 Memory power 6-pin system board connector Pin Color 6 Black with yellow stripe 7 Black with yellow stripe 8 Black with purple stripe 9 Black with yellow stripe 10...
HP xw8600 Workstation Service and Technical Reference Guide
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... Single rear 1394 Front 1394 header Triple stacked audio jacks Slot2 PCIe x16 retention clip Slot4 PCIe x16 retention clip Clear CMOS switch/push button Power supply connector (24-pin) Memory power connector (6-pin) Processor power connector (8-pin) Power button / HDD LED / Power LED / Hood switch / Temperature header PCI fan header Diskette drive connector ENWW 167
... Single rear 1394 Front 1394 header Triple stacked audio jacks Slot2 PCIe x16 retention clip Slot4 PCIe x16 retention clip Clear CMOS switch/push button Power supply connector (24-pin) Memory power connector (6-pin) Processor power connector (8-pin) Power button / HDD LED / Power LED / Hood switch / Temperature header PCI fan header Diskette drive connector ENWW 167