Quick Setup and Getting Started Guide
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... Setup & Getting Started ENWW In Windows Vista, the Windows Update screen appears. Installing or Upgrading Device Drivers When installing optional hardware devices after the operating system installation is recommended that came with your country and language, select Download drivers and software, enter the model number of the critical updates and service packs. 5. If prompted for each of the devices. Customizing the Monitor Display If you wish, you must also install the drivers for the i386 directory, replace the path specification with the graphics controller utility...
... Setup & Getting Started ENWW In Windows Vista, the Windows Update screen appears. Installing or Upgrading Device Drivers When installing optional hardware devices after the operating system installation is recommended that came with your country and language, select Download drivers and software, enter the model number of the critical updates and service packs. 5. If prompted for each of the devices. Customizing the Monitor Display If you wish, you must also install the drivers for the i386 directory, replace the path specification with the graphics controller utility...
Quick Setup and Getting Started Guide
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... power supply. ● Computer Setup (F10) Utility Guide-Provides instructions on the computer hard drive: ● Quick Setup & Getting Started (also available in On/Off mode by running Computer Setup. includes information about using this tool to reconfigure or modify default settings for maintenance purposes or when installing new hardware devices. ● Desktop Management Guide-Provides definitions and "how to" instructions for security and Intelligent Manageability features that are available on using the Computer Setup utility. On some models. ● Troubleshooting Guide...
... power supply. ● Computer Setup (F10) Utility Guide-Provides instructions on the computer hard drive: ● Quick Setup & Getting Started (also available in On/Off mode by running Computer Setup. includes information about using this tool to reconfigure or modify default settings for maintenance purposes or when installing new hardware devices. ● Desktop Management Guide-Provides definitions and "how to" instructions for security and Intelligent Manageability features that are available on using the Computer Setup utility. On some models. ● Troubleshooting Guide...
Quick Setup and Getting Started Guide
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... after completing installation of the power supply on the screen. 20 Quick Setup & Getting Started ENWW Replace the system board. Proper voltage setting depends on . Check to reconfigure the computer when you install a non-plug and play device, Windows automatically recognizes the device and configures the computer. If you add or remove hardware, such as an additional drive or expansion card. Check that the voltage selector, located on the rear of the new hardware.
... after completing installation of the power supply on the screen. 20 Quick Setup & Getting Started ENWW Replace the system board. Proper voltage setting depends on . Check to reconfigure the computer when you install a non-plug and play device, Windows automatically recognizes the device and configures the computer. If you add or remove hardware, such as an additional drive or expansion card. Check that the voltage selector, located on the rear of the new hardware.
Service Reference Guide - HP Compaq dc7800 Business PC
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... the setup password be entered to Disable/Notify User/Setup Password. Smart Cover (some models only. See the Desktop Management Guide for warm boot (Ctrl+Alt+Delete) (appears if a power- If the user does not enter the correct power-on password prompt appears after a power cycle. Computer Setup-Security NOTE: Support for more information. on the hardware configuration. See the Troubleshooting Guide for specific Computer Setup options may vary depending on password is set and enable setup (administrator) password. Table 2-4 Computer Setup-Security Option...
... the setup password be entered to Disable/Notify User/Setup Password. Smart Cover (some models only. See the Desktop Management Guide for warm boot (Ctrl+Alt+Delete) (appears if a power- If the user does not enter the correct power-on password prompt appears after a power cycle. Computer Setup-Security NOTE: Support for more information. on the hardware configuration. See the Troubleshooting Guide for specific Computer Setup options may vary depending on password is set and enable setup (administrator) password. Table 2-4 Computer Setup-Security Option...
Service Reference Guide - HP Compaq dc7800 Business PC
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... SSM runs, it silently (without user interaction) determines the revision levels of drivers and BIOS installed on each networked client system and compares this inventory against system software SoftPaqs that have Windows Vista BitLocker enabled and are sent real-time when triggered by visiting http://www.hp.com/go /hpcmi/. SSM then automatically updates any or all supported HP business desktop, notebook, and workstation models. System Software Manager integrates with...
... SSM runs, it silently (without user interaction) determines the revision levels of drivers and BIOS installed on each networked client system and compares this inventory against system software SoftPaqs that have Windows Vista BitLocker enabled and are sent real-time when triggered by visiting http://www.hp.com/go /hpcmi/. SSM then automatically updates any or all supported HP business desktop, notebook, and workstation models. System Software Manager integrates with...
Service Reference Guide - HP Compaq dc7800 Business PC
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...and turned on. 4. Replace chassis, rear chassis, or front chassis fan. 514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may have malfunctioned. 2. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. 1. Reseat CPU or chassis fan. Run Computer Setup. 2. Clear CMOS. 3. Replace the keyboard. 4. Remove any parallel port expansion to parallel port X. chassis fan. 2. Check and/or replace cables. 3. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 501-Display Adapter Failure Graphics display controller...
...and turned on. 4. Replace chassis, rear chassis, or front chassis fan. 514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may have malfunctioned. 2. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. 1. Reseat CPU or chassis fan. Run Computer Setup. 2. Clear CMOS. 3. Replace the keyboard. 4. Remove any parallel port expansion to parallel port X. chassis fan. 2. Check and/or replace cables. 3. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 501-Display Adapter Failure Graphics display controller...
Service Reference Guide - HP Compaq dc7800 Business PC
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... chosen. Check the cable connection from standby mode. Cause Solution On systems with the latest BIOS image. Cause Solution Monitor is not turned on and the monitor light is plugged into the graphics card connector on . Try a different monitor. Otherwise, the computer will shut down the power button for more than four seconds. Monitor settings in the PCI Express x16 slot. 230 Appendix D Troubleshooting Without Diagnostics Bad monitor. system is running is corrupted; CAUTION...
... chosen. Check the cable connection from standby mode. Cause Solution On systems with the latest BIOS image. Cause Solution Monitor is not turned on and the monitor light is plugged into the graphics card connector on . Try a different monitor. Otherwise, the computer will shut down the power button for more than four seconds. Monitor settings in the PCI Express x16 slot. 230 Appendix D Troubleshooting Without Diagnostics Bad monitor. system is running is corrupted; CAUTION...
Service Reference Guide - HP Compaq dc7800 Business PC
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... the Enter key. 3. Remove the roller ball cover on if you will lose any unsaved data. Mouse may be disabled (or enabled) in Computer Setup. Check/replace device batteries. 3. Mouse will not move vertically, horizontally, or movement is complete, plug the mouse connector into the back of the computer. Otherwise, the computer will shut down the computer using the keyboard then restart the computer. Solving Hardware Installation Problems You may need...
... the Enter key. 3. Remove the roller ball cover on if you will lose any unsaved data. Mouse may be disabled (or enabled) in Computer Setup. Check/replace device batteries. 3. Mouse will not move vertically, horizontally, or movement is complete, plug the mouse connector into the back of the computer. Otherwise, the computer will shut down the computer using the keyboard then restart the computer. Solving Hardware Installation Problems You may need...
Service Reference Guide - HP Compaq dc7800 Business PC
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... completing installation of the new hardware. Power switch of the computer. Turn off the computer, turn on the external device, then turn on the computer are properly and securely connected and unplugged. Use Windows Device Manager to verify the proper installation. Beeps and flashing LEDs are using the correct memory modules and to deselect the automatic settings for specific problems. 3. To reduce the risk of changes to reseat, install, or remove a DIMM module. 238 Appendix D Troubleshooting Without Diagnostics When...
... completing installation of the new hardware. Power switch of the computer. Turn off the computer, turn on the external device, then turn on the computer are properly and securely connected and unplugged. Use Windows Device Manager to verify the proper installation. Beeps and flashing LEDs are using the correct memory modules and to deselect the automatic settings for specific problems. 3. To reduce the risk of changes to reseat, install, or remove a DIMM module. 238 Appendix D Troubleshooting Without Diagnostics When...
Service Reference Guide - HP Compaq dc7800 Business PC
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... operating system via Device Manager. Table D-12 Solving Network Problems (continued) Network status link light never flashes. Cause Solution Network controller is not properly loaded. Run Computer Setup and enable network controller. 2. Ensure that the other end Ensure that the driver match current configuration. NOTE: The network status light is a problem with the network. Diagnostics reports a failure. correctly. Solving Network Problems 241 Ensure that the cable is securely attached to the network connector and that the cable is not configured...
... operating system via Device Manager. Table D-12 Solving Network Problems (continued) Network status link light never flashes. Cause Solution Network controller is not properly loaded. Run Computer Setup and enable network controller. 2. Ensure that the other end Ensure that the driver match current configuration. NOTE: The network status light is a problem with the network. Diagnostics reports a failure. correctly. Solving Network Problems 241 Ensure that the cable is securely attached to the network connector and that the cable is not configured...
Service Reference Guide - HP Compaq dc7800 Business PC
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... the cable/DSL service is not set up properly. If possible, replace the cable. 2. You should see a "power" LED light on the front of the cable/DSL modem will be sure one end is not working. 1. Enter Computer Setup (F10) and enable the USB ports. Web browser is connected, the "cable" LED light on the front of the computer and restart the computer. Table D-17 Solving Front Panel Component Problems A USB device, headphone...
... the cable/DSL service is not set up properly. If possible, replace the cable. 2. You should see a "power" LED light on the front of the cable/DSL modem will be sure one end is not working. 1. Enter Computer Setup (F10) and enable the USB ports. Web browser is connected, the "cable" LED light on the front of the computer and restart the computer. Table D-17 Solving Front Panel Component Problems A USB device, headphone...
Service Reference Guide - HP Compaq dc7800 Business PC
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... Drive Key problems 247 drive, protecting 47 DriveLock applications 44 using 44 drives CMT hard drive removal and replacement 80 CMT locations 79 CMT removal and replacement 76 installing 127 SFF connecting cables 127 SFF hard drive removal and replacement 138 SFF locations 126 SFF removal and replacement 126 transferring hard drive screws 176 USDT removal and replacement 170 dual-state power button 37 DVI pin assignments 202 E electrostatic discharge (ESD) preventing damage 53 Emergency Recovery Mode, Boot Block 32 entering power-on password 41 setup password 42 error codes 205...
... Drive Key problems 247 drive, protecting 47 DriveLock applications 44 using 44 drives CMT hard drive removal and replacement 80 CMT locations 79 CMT removal and replacement 76 installing 127 SFF connecting cables 127 SFF hard drive removal and replacement 138 SFF locations 126 SFF removal and replacement 126 transferring hard drive screws 176 USDT removal and replacement 170 dual-state power button 37 DVI pin assignments 202 E electrostatic discharge (ESD) preventing damage 53 Emergency Recovery Mode, Boot Block 32 entering power-on password 41 setup password 42 error codes 205...
Service Reference Guide - HP Compaq dc7800 Business PC
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... Drive Key 35 HP ProtectTools Security Manager 26 Lifecycle solutions 21 OpenView 22 OpenView Client Configuration Manager 27 OpenView PC Configuration Management Solution 28 ProtectTools Security Manager 26 System Software Manager 25 HPQFlash 32 I I/O panel USDT removal and replacement 183 industry standards 38 infrared (IR) transceiver, external, pin assignments 195 initial configuration 21 inner chassis fan CMT removal and replacement 96 Insight Diagnostics 15 installing CMT diskette drive 87 CMT media card reader 87 CMT optical drive 87 CMT removable hard drive...
... Drive Key 35 HP ProtectTools Security Manager 26 Lifecycle solutions 21 OpenView 22 OpenView Client Configuration Manager 27 OpenView PC Configuration Management Solution 28 ProtectTools Security Manager 26 System Software Manager 25 HPQFlash 32 I I/O panel USDT removal and replacement 183 industry standards 38 infrared (IR) transceiver, external, pin assignments 195 initial configuration 21 inner chassis fan CMT removal and replacement 96 Insight Diagnostics 15 installing CMT diskette drive 87 CMT media card reader 87 CMT optical drive 87 CMT removable hard drive...
Technical Reference Guide: HP Compaq dc7800 Series Business Desktop Computers
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... to be displayed before the system hangs. 3-4 www.hp.com Technical Reference Guide Memory speed types may not be installed in USDT form factor) Memory modules do not need to the level of unequal channel capacities. ■ Dual-channel interleaved mode (recommended) - The BIOS will halt. An installed mix of the slowest memory module. The USDT form factor supports up to four gigabytes of memory while the...
... to be displayed before the system hangs. 3-4 www.hp.com Technical Reference Guide Memory speed types may not be installed in USDT form factor) Memory modules do not need to the level of unequal channel capacities. ■ Dual-channel interleaved mode (recommended) - The BIOS will halt. An installed mix of the slowest memory module. The USDT form factor supports up to four gigabytes of memory while the...
Troubleshooting Guide
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... Computer Setup Advanced menu, change the resource settings for a new expansion board were installed. Diagnostics passes, but the computer does not communicate with an expansion board. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are operating of the cable. The network controller requires drivers. ENWW Solving Network Problems 35 Run Computer Setup and enable network controller. 2. Ensure that the cable is attached to the network connector and that the driver match current configuration. Network controller...
... Computer Setup Advanced menu, change the resource settings for a new expansion board were installed. Diagnostics passes, but the computer does not communicate with an expansion board. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are operating of the cable. The network controller requires drivers. ENWW Solving Network Problems 35 Run Computer Setup and enable network controller. 2. Ensure that the cable is attached to the network connector and that the driver match current configuration. Network controller...
Troubleshooting Guide
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... device. Install a working without apparent cause. Solution Contact an authorized service provider. 36 Chapter 2 Troubleshooting Without Diagnostics ENWW System setup utility reports unprogrammed EEPROM. Verify Network Connectivity, that a DHCP Server is present, and that the other end of the cable is defective. Reinstall the network drivers, using the Recovery Disc Set created from another source. The network controller is securely attached to the network connector and that the Remote System Installation Server contains the NIC drivers...
... device. Install a working without apparent cause. Solution Contact an authorized service provider. 36 Chapter 2 Troubleshooting Without Diagnostics ENWW System setup utility reports unprogrammed EEPROM. Verify Network Connectivity, that a DHCP Server is present, and that the other end of the cable is defective. Reinstall the network drivers, using the Recovery Disc Set created from another source. The network controller is securely attached to the network connector and that the Remote System Installation Server contains the NIC drivers...
Troubleshooting Guide
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...the system ROM with another device. Replace chassis, rear chassis, or front chassis fan. 514-CPU or Chassis Fan not Detected CPU or chassis fan is attached and turned on page 58.) 3. Run Computer Setup. 2. Replace diskette drive. 5. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 501-Display Adapter Failure Graphics display controller. 1. Reseat the graphics card (if applicable). 2. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image has errors. chassis fan. 2. Check and/or replace cables. 3. Clear CMOS...
...the system ROM with another device. Replace chassis, rear chassis, or front chassis fan. 514-CPU or Chassis Fan not Detected CPU or chassis fan is attached and turned on page 58.) 3. Run Computer Setup. 2. Replace diskette drive. 5. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 501-Display Adapter Failure Graphics display controller. 1. Reseat the graphics card (if applicable). 2. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image has errors. chassis fan. 2. Check and/or replace cables. 3. Clear CMOS...
Hardware Reference Guide - HP Compaq dc7800 Small Form Factor
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...11 58 Index M media card reader features 3 installing 37 removing 35 memory installing 18 populating sockets 19 specifications 18 microphone connector 2 monitor connector 4 mouse connector 4 special functions 7 N network connector 4 O optical drive cleaning 57 defined 2 installing 32 precautions 57 removing 30 P parallel connector 4 PCI card 22, 24 PCI Express card 22, 24 power supply 46 product ID location 7 R rear panel components 4 removable hard drive replacing 42 removing battery 48 bezel blanks 16 computer access panel 13 diskette drive 35 expansion card 22 expansion slot cover 23 ENWW
...11 58 Index M media card reader features 3 installing 37 removing 35 memory installing 18 populating sockets 19 specifications 18 microphone connector 2 monitor connector 4 mouse connector 4 special functions 7 N network connector 4 O optical drive cleaning 57 defined 2 installing 32 precautions 57 removing 30 P parallel connector 4 PCI card 22, 24 PCI Express card 22, 24 power supply 46 product ID location 7 R rear panel components 4 removable hard drive replacing 42 removing battery 48 bezel blanks 16 computer access panel 13 diskette drive 35 expansion card 22 expansion slot cover 23 ENWW
Illustrated Parts & Service Map - HP Compaq dc7800 Small Form Factor Business PC
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...memory test. Enables/disables all installed BIOS-controlled storage devices. Network Service Boot - Power OS Power Management - Enable/disable • Option ROM prompt - Remote server/local hard drive • After Power Loss - None, 5, 10, 15, or 20 seconds • Limit CPUID Execute Memory Test (some models) - Allows you to set: • Printer Mode - Allows you to set : • POST mode - PCI VGA Configuration - Allows you to set the computer to enable/disable Runtime Power Management, Idle Power Savings, ACPI S3 Hard Disk Reset, ACPI S3 PS2 Mouse Wakeup, USB Wake...
...memory test. Enables/disables all installed BIOS-controlled storage devices. Network Service Boot - Power OS Power Management - Enable/disable • Option ROM prompt - Remote server/local hard drive • After Power Loss - None, 5, 10, 15, or 20 seconds • Limit CPUID Execute Memory Test (some models) - Allows you to set: • Printer Mode - Allows you to set : • POST mode - PCI VGA Configuration - Allows you to set the computer to enable/disable Runtime Power Management, Idle Power Savings, ACPI S3 Hard Disk Reset, ACPI S3 PS2 Mouse Wakeup, USB Wake...
Illustrated Parts & Service Map - HP Compaq dc7800 Small Form Factor Business PC
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... to proper ROM BIOS. System ROM checksum error. 2. Clear CMOS memory. 2. Replace keyboard. Clear CMOS. 3. Detects Imminent Failure 1. Apply hard drive firmware patch if applicable. 3. For one device, use SATA 0, SATA1, and SATA 2. 1801-Microcode Patch Error Processor not supported by Insight Diagnostics. Upgrade BIOS to both initial startup and restart. Change the processor. Your system ROM includes a Failsafe Boot Block that is turned on , press F10 when the monitor light turns green to change the Setup password, as soon as the computer is enabled, remove this...
... to proper ROM BIOS. System ROM checksum error. 2. Clear CMOS memory. 2. Replace keyboard. Clear CMOS. 3. Detects Imminent Failure 1. Apply hard drive firmware patch if applicable. 3. For one device, use SATA 0, SATA1, and SATA 2. 1801-Microcode Patch Error Processor not supported by Insight Diagnostics. Upgrade BIOS to both initial startup and restart. Change the processor. Your system ROM includes a Failsafe Boot Block that is turned on , press F10 when the monitor light turns green to change the Setup password, as soon as the computer is enabled, remove this...