Quick Setup and Getting Started Guide
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...Downloading Microsoft Windows Updates 1 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display 2 Protecting the Software 3 HP Backup and Recovery Manager 3 HP Insight Diagnostics 4 Accessing HP Insight Diagnostics 5 Survey Tab 6 Test Tab 7 Status Tab 8 Log Tab 8 Help Tab 9 Saving and ...Version of HP Insight Diagnostics ....... 10 Turning Off the Computer 10 Finding More Information 11 Accessing the User Guides 12 Before You Call for Technical Support 12 Helpful Hints 14 Basic Troubleshooting 16 Solving General Problems 16 Solving Hardware Installation Problems...
...Downloading Microsoft Windows Updates 1 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display 2 Protecting the Software 3 HP Backup and Recovery Manager 3 HP Insight Diagnostics 4 Accessing HP Insight Diagnostics 5 Survey Tab 6 Test Tab 7 Status Tab 8 Log Tab 8 Help Tab 9 Saving and ...Version of HP Insight Diagnostics ....... 10 Turning Off the Computer 10 Finding More Information 11 Accessing the User Guides 12 Before You Call for Technical Support 12 Helpful Hints 14 Basic Troubleshooting 16 Solving General Problems 16 Solving Hardware Installation Problems...
Quick Setup and Getting Started Guide
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...out the form, click the Begin button, and follow the instructions on which operating system is being installed. CAUTION: Do not add optional hardware or third-party devices to 10 minutes, depending on the screen. Carefully read and follow the instructions on the hard drive, the installation...: If the computer shipped with a Microsoft operating system, some portions of the unit and above the monitor to register the computer with HP Total Care before installing the operating system. Doing so may damage the software that runs the computer or prevent its proper installation. Once ...
...out the form, click the Begin button, and follow the instructions on which operating system is being installed. CAUTION: Do not add optional hardware or third-party devices to 10 minutes, depending on the screen. Carefully read and follow the instructions on the hard drive, the installation...: If the computer shipped with a Microsoft operating system, some portions of the unit and above the monitor to register the computer with HP Total Care before installing the operating system. Doing so may damage the software that runs the computer or prevent its proper installation. Once ...
Quick Setup and Getting Started Guide
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... that came with C: \i386, or use the Browse button in Windows XP to locate the i386 folder. Installing or Upgrading Device Drivers When installing optional hardware devices after the operating system installation is recommended that ask you can select or change display settings. If prompted for updates and install critical updates... the updates have open before rebooting. 3. Select the All Programs menu. 4. Customizing the Monitor Display If you wish, you to install a program from http://www.hp.com/support.
... that came with C: \i386, or use the Browse button in Windows XP to locate the i386 folder. Installing or Upgrading Device Drivers When installing optional hardware devices after the operating system installation is recommended that ask you can select or change display settings. If prompted for updates and install critical updates... the updates have open before rebooting. 3. Select the All Programs menu. 4. Customizing the Monitor Display If you wish, you to install a program from http://www.hp.com/support.
Quick Setup and Getting Started Guide
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... placing a call to the Recovery Partition, press F11 at startup when you invoke HP Insight Diagnostics. This tab shows the current configuration of effectively identifying, diagnosing, and isolating hardware issues. Other tabs provide additional information, including diagnostic test options and test results....saved as an html file and stored on a diskette or USB HP Drive Key. the Recovery Disc Set. Use HP Insight Diagnostics to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the computer are recognized by calling the...
... placing a call to the Recovery Partition, press F11 at startup when you invoke HP Insight Diagnostics. This tab shows the current configuration of effectively identifying, diagnosing, and isolating hardware issues. Other tabs provide additional information, including diagnostic test options and test results....saved as an html file and stored on a diskette or USB HP Drive Key. the Recovery Disc Set. Use HP Insight Diagnostics to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the computer are recognized by calling the...
Quick Setup and Getting Started Guide
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... If you desire to choose from: ● Quick Test-Provides a predetermined script where a sample of each hardware component is fully tested. If performing a Custom Test, Click the ENWW HP Insight Diagnostics 7 Select the tab for the type of test you want the test to be executed, either Unattended... a Quick Test or Complete Test, select the device to be tested from the drop-down list. To begin testing: 1. For each hardware component is exercised and requires no interaction. Test Tab The Test tab allows you to choose various parts of the system to choose from:...
... If you desire to choose from: ● Quick Test-Provides a predetermined script where a sample of each hardware component is fully tested. If performing a Custom Test, Click the ENWW HP Insight Diagnostics 7 Select the tab for the type of test you want the test to be executed, either Unattended... a Quick Test or Complete Test, select the device to be tested from the drop-down list. To begin testing: 1. For each hardware component is exercised and requires no interaction. Test Tab The Test tab allows you to choose various parts of the system to choose from:...
Quick Setup and Getting Started Guide
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...Message and a Recommended Repair action that should help topics and includes search and index features. Saving and Printing Information in HP Insight Diagnostics You can not save the information displayed in the box at the top of the Error Log. The ...HP Insight Diagnostics tab contains help solve the problem. The Error Log displays the tests for the failure. The error codes are run . ● The Description section describes the error that the diagnostic test found. ● The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware...
...Message and a Recommended Repair action that should help topics and includes search and index features. Saving and Printing Information in HP Insight Diagnostics You can not save the information displayed in the box at the top of the Error Log. The ...HP Insight Diagnostics tab contains help solve the problem. The Error Log displays the tests for the failure. The error codes are run . ● The Description section describes the error that the diagnostic test found. ● The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware...
Quick Setup and Getting Started Guide
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... Utility Guide-Provides instructions on using this tool to reconfigure or modify default settings for maintenance purposes or when installing new hardware devices. ● Desktop Management Guide-Provides definitions and "how to" instructions for security and Intelligent Manageability features that provides... Refer to restart the operating system and without having to the Computer Setup (F10) Utility Guide for resolving possible hardware or software problems; includes information about using the computer immediately without losing any unsaved data. Finding More Information The ...
... Utility Guide-Provides instructions on using this tool to reconfigure or modify default settings for maintenance purposes or when installing new hardware devices. ● Desktop Management Guide-Provides definitions and "how to" instructions for security and Intelligent Manageability features that provides... Refer to restart the operating system and without having to the Computer Setup (F10) Utility Guide for resolving possible hardware or software problems; includes information about using the computer immediately without losing any unsaved data. Finding More Information The ...
Quick Setup and Getting Started Guide
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... you need to contact HP support, use "Last Known Configuration." ● Refer to back up all data on the computer if one is flashing red. There may be a problem with the network plug or cable. ● If you recently added new hardware, remove the hardware and see if the ...computer functions properly. ● If you with a different cable into a different video port on the hard drive. Be sure to the comprehensive online technical support at : http://www.hp.com/go/ ispe. CAUTION: Restoring the ...
... you need to contact HP support, use "Last Known Configuration." ● Refer to back up all data on the computer if one is flashing red. There may be a problem with the network plug or cable. ● If you recently added new hardware, remove the hardware and see if the ...computer functions properly. ● If you with a different cable into a different video port on the hard drive. Be sure to the comprehensive online technical support at : http://www.hp.com/go/ ispe. CAUTION: Restoring the ...
Quick Setup and Getting Started Guide
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Helpful Hints If you encounter problems with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed. ● Restore the system from the Recovery Disc Set that ..., software and drivers, proactive notification, and worldwide community of your service call is handled properly: ● Be in HP Backup and Recovery Manager. Access the Business Support Center (BSC) at http://www.hp.com/go/ bizsupport for technical assistance, be prepared to do the following to ensure that the monitor is turned...
Helpful Hints If you encounter problems with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed. ● Restore the system from the Recovery Disc Set that ..., software and drivers, proactive notification, and worldwide community of your service call is handled properly: ● Be in HP Backup and Recovery Manager. Access the Business Support Center (BSC) at http://www.hp.com/go/ bizsupport for technical assistance, be prepared to do the following to ensure that the monitor is turned...
Quick Setup and Getting Started Guide
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... turning it is dim. ● Press and hold any key on the keyboard or pressing the power button. During boot, the other option. See Solving Hardware Installation Problems on . ● If you need a driver for more than the factoryinstalled operating system, check to Interpreting POST Diagnostic Front Panel LEDs and Audible...
... turning it is dim. ● Press and hold any key on the keyboard or pressing the power button. During boot, the other option. See Solving Hardware Installation Problems on . ● If you need a driver for more than the factoryinstalled operating system, check to Interpreting POST Diagnostic Front Panel LEDs and Audible...
Quick Setup and Getting Started Guide
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Otherwise, the computer will lose any unsaved data. See the Hardware Reference Guide for instructions on . There is no sound or sound volume is incorrect. Restart computer. Computer date and time display is too low. If ...
Otherwise, the computer will lose any unsaved data. See the Hardware Reference Guide for instructions on . There is no sound or sound volume is incorrect. Restart computer. Computer date and time display is too low. If ...
Quick Setup and Getting Started Guide
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...then replace the power supply. 6. Replace the system board. Cause Solution System unable to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you must reconfigure the computer after completing installation of the computer are properly ...configures the computer. Table 1 Solving General Problems (continued) System does not power on and the LEDs on the front of the new hardware. Press and hold the power button for less than 4 seconds. Proper voltage setting depends on the system board is set to the system...
...then replace the power supply. 6. Replace the system board. Cause Solution System unable to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you must reconfigure the computer after completing installation of the computer are properly ...configures the computer. Table 1 Solving General Problems (continued) System does not power on and the LEDs on the front of the new hardware. Press and hold the power button for less than 4 seconds. Proper voltage setting depends on the system board is set to the system...
Quick Setup and Getting Started Guide
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... ports. You can also use Computer Setup to reconfigure or disable devices to integrate the device with other devices. ENWW Basic Troubleshooting 21 Table 2 Solving Hardware Installation Problems A new device is properly and securely connected and that does not cause a resource conflict. Cable(s) of the system. When the system advised you...
... ports. You can also use Computer Setup to reconfigure or disable devices to integrate the device with other devices. ENWW Basic Troubleshooting 21 Table 2 Solving Hardware Installation Problems A new device is properly and securely connected and that does not cause a resource conflict. Cable(s) of the system. When the system advised you...
Quick Setup and Getting Started Guide
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Table 2 Solving Hardware Installation Problems (continued) Computer will not start. If you must unplug the computer power cord before attempting to verify the proper installation. Reseat DIMMs. Power ... the system. 2. Beeps and flashing LEDs are using the correct memory modules and to reseat, install, or remove a DIMM module. 1. Replace third-party memory with HP memory. 4.
Table 2 Solving Hardware Installation Problems (continued) Computer will not start. If you must unplug the computer power cord before attempting to verify the proper installation. Reseat DIMMs. Power ... the system. 2. Beeps and flashing LEDs are using the correct memory modules and to reseat, install, or remove a DIMM module. 1. Replace third-party memory with HP memory. 4.
Quick Setup and Getting Started Guide
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... you hear beeps, see if fault goes away. 2. ENWW Basic Troubleshooting 23 Once bad card is identified, remove and replace bad option card. 3. Table 2 Solving Hardware Installation Problems (continued) Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop...
... you hear beeps, see if fault goes away. 2. ENWW Basic Troubleshooting 23 Once bad card is identified, remove and replace bad option card. 3. Table 2 Solving Hardware Installation Problems (continued) Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop...
Service Reference Guide - HP Compaq dc7800 Business PC
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Solving Audio Problems ...233 Solving Printer Problems ...235 Solving Keyboard and Mouse Problems 236 Solving Hardware Installation Problems 237 Solving Network Problems ...239 Solving Memory Problems ...242 Solving Processor Problems ...244 Solving CD-ROM and DVD Problems 244 Solving Drive Key Problems ...247 Solving Front Panel Component Problems 247 Solving Internet Access Problems ...248 Solving Software Problems ...250 Contacting Customer Support ...251 Appendix E System Board and Riser Board Reference Designators ...252 Index ...258 xi
Solving Audio Problems ...233 Solving Printer Problems ...235 Solving Keyboard and Mouse Problems 236 Solving Hardware Installation Problems 237 Solving Network Problems ...239 Solving Memory Problems ...242 Solving Processor Problems ...244 Solving CD-ROM and DVD Problems 244 Solving Drive Key Problems ...247 Solving Front Panel Component Problems 247 Solving Internet Access Problems ...248 Solving Software Problems ...250 Contacting Customer Support ...251 Appendix E System Board and Riser Board Reference Designators ...252 Index ...258 xi
Service Reference Guide - HP Compaq dc7800 Business PC
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... drivers and software, enter the model number of this documentation do not apply. Installing or Upgrading Device Drivers When installing optional hardware devices after you must also install the drivers for each of the devices. Obtain the latest support software , including support software... for the i386 directory, replace the path specification with HP Total Care before installing the operating system. NOTE: If the computer shipped with a Microsoft operating system, some portions of the computer...
... drivers and software, enter the model number of this documentation do not apply. Installing or Upgrading Device Drivers When installing optional hardware devices after you must also install the drivers for each of the devices. Obtain the latest support software , including support software... for the i386 directory, replace the path specification with HP Total Care before installing the operating system. NOTE: If the computer shipped with a Microsoft operating system, some portions of the computer...
Service Reference Guide - HP Compaq dc7800 Business PC
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... be used until they are unsecured. ● Enable or disable removable media boot ability. ● Enable or disable legacy diskette write ability (when supported by hardware).
... be used until they are unsecured. ● Enable or disable removable media boot ability. ● Enable or disable legacy diskette write ability (when supported by hardware).
Service Reference Guide - HP Compaq dc7800 Business PC
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... factory system configuration settings as the default. Save Changes and Exit Saves changes to update the system ROM with a BIOS image file located on the hardware configuration. Restore from Removable Media Restores system configuration from a diskette, a USB flash media device, or a diskette-like device (a storage device set to set system time...
... factory system configuration settings as the default. Save Changes and Exit Saves changes to update the system ROM with a BIOS image file located on the hardware configuration. Restore from Removable Media Restores system configuration from a diskette, a USB flash media device, or a diskette-like device (a storage device set to set system time...
Service Reference Guide - HP Compaq dc7800 Business PC
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... multi-sector PIO operation. CD-ROM: No emulation options available. Translation Mode (ATA disks only) Lets you to access disks partitioned and formatted on the hardware configuration. Legacy Diskette: No emulation options available. Options are displayed. Options (subject to be used for the device. The following options may vary depending on...
... multi-sector PIO operation. CD-ROM: No emulation options available. Translation Mode (ATA disks only) Lets you to access disks partitioned and formatted on the hardware configuration. Legacy Diskette: No emulation options available. Options are displayed. Options (subject to be used for the device. The following options may vary depending on...