HP xw series Workstations - Quick Reference Card
Page 1
.../HP Instant Support (Web-based Diagnostic Tools) • Troubleshoot a Problem (Self-Help Documents) For the latest Diagnostics Utility, see www.hp.com/support/warranty-lookuptool. See www.hp.com/support/RAID_FAQs. Select your product, click Download drivers and software, select your operating system, and then choose Diagnostic from hp.com/go /quickspecs. You can find ? Locating resources for purchasing an HP Workstation! See www.hp.com/go /workstationsupport. HP xw Workstation series Quick Reference Card...
.../HP Instant Support (Web-based Diagnostic Tools) • Troubleshoot a Problem (Self-Help Documents) For the latest Diagnostics Utility, see www.hp.com/support/warranty-lookuptool. See www.hp.com/support/RAID_FAQs. Select your product, click Download drivers and software, select your operating system, and then choose Diagnostic from hp.com/go /quickspecs. You can find ? Locating resources for purchasing an HP Workstation! See www.hp.com/go /workstationsupport. HP xw Workstation series Quick Reference Card...
SATA device configuration guidelines
Page 2
3. When the configuration is complete: ● The internal hard drives are required, begin on SATA ports (starting at port 0). 2 SATA device configuration guidelines Figure 2 SAS ports Example: HP xw8400 Workstation SAS ports Example: HP xw9400 Workstation SAS ports 4. Continue connecting mass storage devices to the SAS ports, typically starting at port 0), then continue through the SAS ports (starting with SAS port 0. If more ports are connected first, then the optical drives. ● Mass storage device connections begin connecting the mass storage device cables to the ...
3. When the configuration is complete: ● The internal hard drives are required, begin on SATA ports (starting at port 0). 2 SATA device configuration guidelines Figure 2 SAS ports Example: HP xw8400 Workstation SAS ports Example: HP xw9400 Workstation SAS ports 4. Continue connecting mass storage devices to the SAS ports, typically starting at port 0), then continue through the SAS ports (starting with SAS port 0. If more ports are connected first, then the optical drives. ● Mass storage device connections begin connecting the mass storage device cables to the ...
Creative Sound Blaster X-Fi - Quick Start Guide
Page 2
... CD-ROM drive. Restart the system when prompted to the optical disk drive. 5. However, if there is installed in the Installation and Application CD. Connect the CD audio cable from the X-Fi sound card for diagnostic beeps and does not play any PCI slot, but it is installed on the computer, and wait for the sound card. Connect the P3 header on the adapter cable to the front audio header on -screen instructions to install the driver...
... CD-ROM drive. Restart the system when prompted to the optical disk drive. 5. However, if there is installed in the Installation and Application CD. Connect the CD audio cable from the X-Fi sound card for diagnostic beeps and does not play any PCI slot, but it is installed on the computer, and wait for the sound card. Connect the P3 header on the adapter cable to the front audio header on -screen instructions to install the driver...
HP xw Workstation series Setup and Troubleshooting Guide
Page 4
media 22 Creating HP Backup and Recovery (HPBR) media 23 Restoring the operating system 24 Using RestorePlus 24 Using HPBR ...24 Using the recovery partition 24 Restoring Novell SLED ...24 Creating restore media ...24 5 Troubleshooting Self-troubleshooting with HP Vision Field Diagnostics 26 Overview ...27 Downloading and accessing HP Vision Field Diagnostics 28 Accessing HP Vision Field Diagnostics on the workstation 29 Creating and using a bootable USB key 29 Creating and using a bootable DVD 29 Using the HP Memory Test utility 29 User interface ...30 Survey tab ...30...
media 22 Creating HP Backup and Recovery (HPBR) media 23 Restoring the operating system 24 Using RestorePlus 24 Using HPBR ...24 Using the recovery partition 24 Restoring Novell SLED ...24 Creating restore media ...24 5 Troubleshooting Self-troubleshooting with HP Vision Field Diagnostics 26 Overview ...27 Downloading and accessing HP Vision Field Diagnostics 28 Accessing HP Vision Field Diagnostics on the workstation 29 Creating and using a bootable USB key 29 Creating and using a bootable DVD 29 Using the HP Memory Test utility 29 User interface ...30 Survey tab ...30...
HP xw Workstation series Setup and Troubleshooting Guide
Page 21
... recent updates, patches, and software fixes. For additional driver and software update information, refer to 10 minutes. This process takes approximately 5 to Upgrading device drivers on page 19. Installing or upgrading device drivers To install hardware devices after first boot. Follow the installation instructions that helps you choose and transfer files and data from Windows Vista to your operating system must install the appropriate device drivers before you create recovery media disks for Windows Vista operating system only. ENWW Setting up...
... recent updates, patches, and software fixes. For additional driver and software update information, refer to 10 minutes. This process takes approximately 5 to Upgrading device drivers on page 19. Installing or upgrading device drivers To install hardware devices after first boot. Follow the installation instructions that helps you choose and transfer files and data from Windows Vista to your operating system must install the appropriate device drivers before you create recovery media disks for Windows Vista operating system only. ENWW Setting up...
HP xw Workstation series Setup and Troubleshooting Guide
Page 23
... available HP resources. ● Consider a subscription to Driver Alerts at http://www.novell.com/documentation/ncc/. Verifying hardware compatibility To see which Linux versions have the latest system BIOS loaded. See Upgrading the BIOS on HP Workstations visit http://www.hp.com/ support/linux_hardware_matrix. Start the Installation Settings and enter the password, network, graphics, time, keyboard settings, and Novell Customer Center Configuration for instructions. ● Become familiar with the operating system: 1. Updating the workstation HP is...
... available HP resources. ● Consider a subscription to Driver Alerts at http://www.novell.com/documentation/ncc/. Verifying hardware compatibility To see which Linux versions have the latest system BIOS loaded. See Upgrading the BIOS on HP Workstations visit http://www.hp.com/ support/linux_hardware_matrix. Start the Installation Settings and enter the password, network, graphics, time, keyboard settings, and Novell Customer Center Configuration for instructions. ● Become familiar with the operating system: 1. Updating the workstation HP is...
HP xw Workstation series Setup and Troubleshooting Guide
Page 33
... factory ● Easy to view information about the hardware configuration of the workstation and perform hardware diagnostic tests on a diskette or USB flash drive. You should run on the workstation are recognized by HP Vision Field Diagnostics. The utility simplifies the process of the workstation. Use HP Vision Field Diagnostics to determine if all the devices installed on supported products when attempting to troubleshoot system issues. The Survey tab is access to the Customer Support Center...
... factory ● Easy to view information about the hardware configuration of the workstation and perform hardware diagnostic tests on a diskette or USB flash drive. You should run on the workstation are recognized by HP Vision Field Diagnostics. The utility simplifies the process of the workstation. Use HP Vision Field Diagnostics to determine if all the devices installed on supported products when attempting to troubleshoot system issues. The Survey tab is access to the Customer Support Center...
HP xw Workstation series Setup and Troubleshooting Guide
Page 42
... on using HP Insight Diagnostics when running HP Vision Field Diagnostics from the optical drive. Insert a diskette or USB flash drive if running the application, click the Help tab or see a message indicating that enhances the Windows XP Help and Support Center Help feature. With this utility, you to access specific information about your operating system, and then choose Diagnostic from the storage device used to save to the inserted diskette or USB flash drive...
... on using HP Insight Diagnostics when running HP Vision Field Diagnostics from the optical drive. Insert a diskette or USB flash drive if running the application, click the Help tab or see a message indicating that enhances the Windows XP Help and Support Center Help feature. With this utility, you to access specific information about your operating system, and then choose Diagnostic from the storage device used to save to the inserted diskette or USB flash drive...
HP xw Workstation series Setup and Troubleshooting Guide
Page 43
... to software and drivers for example, HP Workstation xw6000). The following : 1. To access BSC and troubleshoot a problem with selections as appropriate to your location, and the estimated time of Web-based support tools that automate and speed up to use them, visit http://www.hp.com/hps/hardware/hw_professional.html. Under Select your system, HP provides the Business Support Center (BSC). When you troubleshoot problems with your product (center window), select Workstations...
... to software and drivers for example, HP Workstation xw6000). The following : 1. To access BSC and troubleshoot a problem with selections as appropriate to your location, and the estimated time of Web-based support tools that automate and speed up to use them, visit http://www.hp.com/hps/hardware/hw_professional.html. Under Select your system, HP provides the Business Support Center (BSC). When you troubleshoot problems with your product (center window), select Workstations...
HP xw Workstation series Setup and Troubleshooting Guide
Page 44
... all required device drivers have installed an operating system other than the factory-installed operating system, check to be connected to the change in the manufacturing process. You can select the default VGA source in suspend mode, shut down , unplug the power cord, wait a few seconds, then plug it is on interpreting diagnostic lights and audible codes. ● Press and hold any key on the problem before turning it on...
... all required device drivers have installed an operating system other than the factory-installed operating system, check to be connected to the change in the manufacturing process. You can select the default VGA source in suspend mode, shut down , unplug the power cord, wait a few seconds, then plug it is on interpreting diagnostic lights and audible codes. ● Press and hold any key on the problem before turning it on...
HP xw Workstation series Setup and Troubleshooting Guide
Page 45
... a problem with a different cable into a different video port on . Additional troubleshooting information is available. A new release of diagnostic tests that supports new features or fixes your monitor. POST checks the following items to change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. There might have been released that runs automatically when the system is turned on the workstation if one is available in the Service and Technical...
... a problem with a different cable into a different video port on . Additional troubleshooting information is available. A new release of diagnostic tests that supports new features or fixes your monitor. POST checks the following items to change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. There might have been released that runs automatically when the system is turned on the workstation if one is available in the Service and Technical...
HP xw Workstation series Setup and Troubleshooting Guide
Page 46
... the network controller. Workstation date and time display is in this section. If the problem persists, replace the RTC battery. Cannot remove workstation cover or access panel. NOTE: Connecting the workstation to a live AC outlet prolongs the life of support telephone numbers for RTC battery replacement. The Num Lock light should not be able to easily resolve the general problems described in to USB keyboard or mouse. Workstation will not move using the arrow keys on installing a new battery...
... the network controller. Workstation date and time display is in this section. If the problem persists, replace the RTC battery. Cannot remove workstation cover or access panel. NOTE: Connecting the workstation to a live AC outlet prolongs the life of support telephone numbers for RTC battery replacement. The Num Lock light should not be able to easily resolve the general problems described in to USB keyboard or mouse. Workstation will not move using the arrow keys on installing a new battery...
HP xw Workstation series Setup and Troubleshooting Guide
Page 48
... or connected properly. Power switch of new Turn off the workstation, turn on the external device, then turn off the power bypasses the standby state and can result in On/Off mode, run Computer Setup (F10). A plug and play board might occur before or during the POST. 42 Chapter 5 Troubleshooting ENWW Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of the system. Table 5-2 Hardware installation problems Problem Probable...
... or connected properly. Power switch of new Turn off the workstation, turn on the external device, then turn off the power bypasses the standby state and can result in On/Off mode, run Computer Setup (F10). A plug and play board might occur before or during the POST. 42 Chapter 5 Troubleshooting ENWW Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of the system. Table 5-2 Hardware installation problems Problem Probable...
HP xw Workstation series Setup and Troubleshooting Guide
Page 49
... power (all systems) ◦ 4-pin CPU (xw4000 series) ◦ 8-pin CPU (xw6000/xw8000/xw9000 series) ◦ 4-pin memory (xw8000/xw9000 series) ENWW Basic troubleshooting 43 Disk or "Hibernate" mode. To prevent damage, disconnect the workstation power cord of bad followed by either system is off . If the processor fan is not spinning, make properly attached to No beeps. Red Power LED blinks three Processor not installed (not 1. Open the access panel and ensure the following methods: before you select controls...
... power (all systems) ◦ 4-pin CPU (xw4000 series) ◦ 8-pin CPU (xw6000/xw8000/xw9000 series) ◦ 4-pin memory (xw8000/xw9000 series) ENWW Basic troubleshooting 43 Disk or "Hibernate" mode. To prevent damage, disconnect the workstation power cord of bad followed by either system is off . If the processor fan is not spinning, make properly attached to No beeps. Red Power LED blinks three Processor not installed (not 1. Open the access panel and ensure the following methods: before you select controls...
HP xw Workstation series Setup and Troubleshooting Guide
Page 51
..., not boot. Check that enables you to the Service and Technical Reference Guide for your hard drive, CD, diskette, or USB removable device (for its use, that unit is off . Open the access panel and check that the power button harness is a self-extracting executable, which contains instructions for example., HP Drive Key). The problem might be on the system board. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight...
..., not boot. Check that enables you to the Service and Technical Reference Guide for your hard drive, CD, diskette, or USB removable device (for its use, that unit is off . Open the access panel and check that the power button harness is a self-extracting executable, which contains instructions for example., HP Drive Key). The problem might be on the system board. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight...
SATA/SAS Hard Drive Installation
Page 1
.... Configuring the Computer System configuration is keyed to the Cable Identification Table. When you are static-free by briefly touching a grounded metal object. From the Windows desktop, click Start > Control Panel. 3. Select Storage > Disk Management. This starts the Write Signature and Upgrade Disk Wizard. Specify the partition size or use the defaults and click Next. 11. Specify the drive letter of the data cable to back up a computer system. SATA/SAS Hard Drive Installation Guide...
.... Configuring the Computer System configuration is keyed to the Cable Identification Table. When you are static-free by briefly touching a grounded metal object. From the Windows desktop, click Start > Control Panel. 3. Select Storage > Disk Management. This starts the Write Signature and Upgrade Disk Wizard. Specify the partition size or use the defaults and click Next. 11. Specify the drive letter of the data cable to back up a computer system. SATA/SAS Hard Drive Installation Guide...
HP xw Workstation series - Transition from PATA optical disc drives to SATA optical disc drives
Page 1
... ...3 SATA emulation modes...3 Combined IDE controller ...3 Separate IDE controller ...3 ACHI ...3 RAID+ACHI ...3 Microsoft Windows Pre-installation Environment (WinPE 3 Mixing PATA and SATA optical drives 4 FailSafe Boot Block BIOS recovery...4 HP xw4400 Workstation ...4 Boot to DOS ...4 DLA ...4 HP xw6400 Workstation ...4 Boot to DOS ...4 DLA ...5 Update BIOS using the Computer Setup Utility (F10 Setup 5 Auto Boot Order ...5 HP xw8400 Workstation ...6 Boot to DOS ...6 DLA ...6 Update BIOS using the Computer Setup Utility (F10 setup 6 Two identical SATA optical disc drive models connected...
... ...3 SATA emulation modes...3 Combined IDE controller ...3 Separate IDE controller ...3 ACHI ...3 RAID+ACHI ...3 Microsoft Windows Pre-installation Environment (WinPE 3 Mixing PATA and SATA optical drives 4 FailSafe Boot Block BIOS recovery...4 HP xw4400 Workstation ...4 Boot to DOS ...4 DLA ...4 HP xw6400 Workstation ...4 Boot to DOS ...4 DLA ...5 Update BIOS using the Computer Setup Utility (F10 Setup 5 Auto Boot Order ...5 HP xw8400 Workstation ...6 Boot to DOS ...6 DLA ...6 Update BIOS using the Computer Setup Utility (F10 setup 6 Two identical SATA optical disc drive models connected...
HP xw Workstation series - Transition from PATA optical disc drives to SATA optical disc drives
Page 4
HP xw4400 Workstation The following are specific to the emulation mode on which the image was created. If the SATA emulation mode is changed for the purpose of imaging, then be used: • Use a floppy drive or PATA (ATAPI) optical drive. • Use a USB Disk On Key for a Boot Block ROM Flash. For example, if the first optical drive is a SATA drive and second optical drive is required to access tools and/or utilities, use a WinPE based CD-ROM or DOK. DLA...
HP xw4400 Workstation The following are specific to the emulation mode on which the image was created. If the SATA emulation mode is changed for the purpose of imaging, then be used: • Use a floppy drive or PATA (ATAPI) optical drive. • Use a USB Disk On Key for a Boot Block ROM Flash. For example, if the first optical drive is a SATA drive and second optical drive is required to access tools and/or utilities, use a WinPE based CD-ROM or DOK. DLA...
HP xw Workstation series - Transition from PATA optical disc drives to SATA optical disc drives
Page 6
... Computer Setup Utility (F10). • Update the system BIOS using a PATA optical drive, if installed, and the Computer Setup Utility (F10). • Temporarily change SATA Emulation to Separate IDE Controller to a SAS port. Suggested workarounds for the purpose of imaging, then be attached to the limitations that currently exist in RAID+AHCI mode or when the SATA optical disc drive is investigating possible solutions to the emulation mode on a network share. HP is set to...
... Computer Setup Utility (F10). • Update the system BIOS using a PATA optical drive, if installed, and the Computer Setup Utility (F10). • Temporarily change SATA Emulation to Separate IDE Controller to a SAS port. Suggested workarounds for the purpose of imaging, then be attached to the limitations that currently exist in RAID+AHCI mode or when the SATA optical disc drive is investigating possible solutions to the emulation mode on a network share. HP is set to...
Serial Attached SCSI Rear Panel Cable Installation
Page 1
... how to install the HP External Serial Attached SCSI (eSAS) Rear Panel Cable Kit on the system board, see http://www.hp.com/go/productbulletin. CAUTION: Do not connect the SAS rear panel cables to the SAS connectors only or the hard drives will not function. NOTE: If SAS connectors are not available on your HP workstation, see the QuickSpecs for your workstation for information for approved, compatible plug-in the...
... how to install the HP External Serial Attached SCSI (eSAS) Rear Panel Cable Kit on the system board, see http://www.hp.com/go/productbulletin. CAUTION: Do not connect the SAS rear panel cables to the SAS connectors only or the hard drives will not function. NOTE: If SAS connectors are not available on your HP workstation, see the QuickSpecs for your workstation for information for approved, compatible plug-in the...