Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
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... requirement in SJ/T11363-2006. Table 2-2 Toxic and Hazardous Substances and Elements (continued) Part Name Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent Chromium (Cr(VI)) Memory X O O O I/O PCAs X O O O Power supply X O O O Keyboard X O O O Mouse X O O O Chassis/Other X O O O Fans X O O O Internal/External Media Reading X O O O Devices External Control Devices X O O O Cable X O O O Hard Disk Drive X O O O Display X X O O Polybrominated biphenyls (PBB) Polybrominated...
... requirement in SJ/T11363-2006. Table 2-2 Toxic and Hazardous Substances and Elements (continued) Part Name Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent Chromium (Cr(VI)) Memory X O O O I/O PCAs X O O O Power supply X O O O Keyboard X O O O Mouse X O O O Chassis/Other X O O O Fans X O O O Internal/External Media Reading X O O O Devices External Control Devices X O O O Cable X O O O Hard Disk Drive X O O O Display X X O O Polybrominated biphenyls (PBB) Polybrominated...
DiagTools User's Guide
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How to Run an Advanced System Test 27 Batch Tests 29 What to do if a Test Fails 31 What To Do If You Get An Error Code 32 5 The Support Ticket What is the Support Ticket 34 Creating a Support Ticket 34 Adding Comments to the Support Ticket 35 6 HP Customer Care Service and Support Your HP Authorized Reseller 38 Hewlett-Packard Information Services 38 HP World Wide Web Site 38 Hewlett-Packard Telephone Support 39 Lifeline Telephone Support 40 Error Code Overview 42 0001h - 00CCh: System Error Codes 43 0100h - 01A4h: Memory Error Codes 51 English ix
How to Run an Advanced System Test 27 Batch Tests 29 What to do if a Test Fails 31 What To Do If You Get An Error Code 32 5 The Support Ticket What is the Support Ticket 34 Creating a Support Ticket 34 Adding Comments to the Support Ticket 35 6 HP Customer Care Service and Support Your HP Authorized Reseller 38 Hewlett-Packard Information Services 38 HP World Wide Web Site 38 Hewlett-Packard Telephone Support 39 Lifeline Telephone Support 40 Error Code Overview 42 0001h - 00CCh: System Error Codes 43 0100h - 01A4h: Memory Error Codes 51 English ix
DiagTools User's Guide
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... 7/333) Ì Processor type, version and speed (such as Central Processor Pentium II @333 MHz) Ì Cache memory type and size Ì HP BIOS version Ì Serial number Ì Total main memory (such as 64 MB Memory) Ì IDE device list, with drive letter, device type, and capacity Ì SCSI device list, with drive...
... 7/333) Ì Processor type, version and speed (such as Central Processor Pentium II @333 MHz) Ì Cache memory type and size Ì HP BIOS version Ì Serial number Ì Total main memory (such as 64 MB Memory) Ì IDE device list, with drive letter, device type, and capacity Ì SCSI device list, with drive...
DiagTools User's Guide
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... • PCI system • MMX • DMI • Multi-processor (if appropriate) Ì Memory Tests, to check the correct functioning of main and cache memory: • BIOS ROM • Parity • Address • Refresh • Data bus • Cache memory Ì IDE hard disk drive tests, to check the basic functioning of any...
... • PCI system • MMX • DMI • Multi-processor (if appropriate) Ì Memory Tests, to check the correct functioning of main and cache memory: • BIOS ROM • Parity • Address • Refresh • Data bus • Cache memory Ì IDE hard disk drive tests, to check the basic functioning of any...
DiagTools User's Guide
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... advanced test) Each test listed above is Tested Ì Keyboard tests: • Keyboard controller • Keyboard clock line • Keyboard data line Ì VESA Video memory test Ì USB test Ì Other tests: • Basic serial port test (does not include data transfer -
... advanced test) Each test listed above is Tested Ì Keyboard tests: • Keyboard controller • Keyboard clock line • Keyboard data line Ì VESA Video memory test Ì USB test Ì Other tests: • Basic serial port test (does not include data transfer -
DiagTools User's Guide
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... controller, the SCSI menu in the advanced tests will be disabled if they are available: • System: processor and sub-system tests • Memory: BIOS, main memory, and cache memory tests • IDE: IDE device (such as an IDE hard disk drive) tests • FDD: flexible disk drive tests • SCSI: SCSI device...
... controller, the SCSI menu in the advanced tests will be disabled if they are available: • System: processor and sub-system tests • Memory: BIOS, main memory, and cache memory tests • IDE: IDE device (such as an IDE hard disk drive) tests • FDD: flexible disk drive tests • SCSI: SCSI device...
DiagTools User's Guide
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... Error Codes Error Code Overview Error Code Overview The error codes are categorized by component in ascending order: 0001h - 00CCh: System Error Codes 0100h - 01A4h: Memory Error Codes 0201h - 02FFh: Hard Disk Error Codes 0301h - 03FFh: Floppy Disk Error Codes 0400h - 04FFh: Keyboard Error Codes 0500h - 0590h: SCSI Error Codes 0601h...
... Error Codes Error Code Overview Error Code Overview The error codes are categorized by component in ascending order: 0001h - 00CCh: System Error Codes 0100h - 01A4h: Memory Error Codes 0201h - 02FFh: Hard Disk Error Codes 0301h - 03FFh: Floppy Disk Error Codes 0400h - 04FFh: Keyboard Error Codes 0500h - 0590h: SCSI Error Codes 0601h...
DiagTools User's Guide
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... Install new system board. The Real Time Clock Periodic Interrupt is correctly installed. If the error persists, install new processor. Direct Memory Access (DMA) controller error. The Timer is not being generated. Processor error. Read/Write test on DMA controller 2 failed. Primary... The Timer Periodic Interrupt is counting at a slower rate. The Real Time Clock is correctly installed. Install new system board. Direct Memory Access (DMA) controller error. Processor error. Install new system board. Real Time Clock (RTC) error. Check that the processor is...
... Install new system board. The Real Time Clock Periodic Interrupt is correctly installed. If the error persists, install new processor. Direct Memory Access (DMA) controller error. The Timer is not being generated. Processor error. Read/Write test on DMA controller 2 failed. Primary... The Timer Periodic Interrupt is counting at a slower rate. The Real Time Clock is correctly installed. Install new system board. Direct Memory Access (DMA) controller error. Processor error. Install new system board. Real Time Clock (RTC) error. Check that the processor is...
DiagTools User's Guide
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... time read from that powers CMOS RAM has no power. CMOS RAM time is running at incorrect value. Install new system board battery. CMOS RAM memory size. If error persists, install new system board. Install new system board battery.
... time read from that powers CMOS RAM has no power. CMOS RAM time is running at incorrect value. Install new system board battery. CMOS RAM memory size. If error persists, install new system board. Install new system board battery.
DiagTools User's Guide
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... board. Number of PnP cards. Invalid number of system device nodes is too big. No PCI bus system device node. Too many PCI buses. Insufficient memory. Details/Parts to Check Install new system BIOS. Install new system BIOS. Install new system BIOS. Check all PnP devices. Install new system BIOS. Delete...
... board. Number of PnP cards. Invalid number of system device nodes is too big. No PCI bus system device node. Too many PCI buses. Insufficient memory. Details/Parts to Check Install new system BIOS. Install new system BIOS. Install new system BIOS. Check all PnP devices. Install new system BIOS. Delete...
DiagTools User's Guide
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Non-Pentium processor. Pack with unsigned saturation failed. Pack with signed saturation failed. Out of memory. Install new system BIOS. Install Intel processor. Install new processor. Re-run the HP Hardware Diagnostics utility using keyboard only. 50 English Non-MMX processor. Unpack high packed data failed. MMX performance failed. Install new processor. Install...
Non-Pentium processor. Pack with unsigned saturation failed. Pack with signed saturation failed. Out of memory. Install new system BIOS. Install Intel processor. Install new processor. Re-run the HP Hardware Diagnostics utility using keyboard only. 50 English Non-MMX processor. Unpack high packed data failed. MMX performance failed. Install new processor. Install...
DiagTools User's Guide
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... be corrected. to read error. System board error. The pattern written at absolute memory location Memory error. Appendix A The Error Codes 0100h - 01A4h: Memory Error Codes 0100h - 01A4h: Memory Error Codes Code 0100h 0101h 0102h 0120h 0130h 0131h 0132h 0135h 0136h 0137h 0140h Explanation...cannot set the year to Check ROM read from that Replace appropriate memory module. Parity error at XXXXXXXXh was pppph. Replace appropriate memory module. Faulty memory chip in SIMM/DIMM socket XXXX/YYYY Memory error. Install new SIMM XXXX. ECC correctable error in SIMM ...
... be corrected. to read error. System board error. The pattern written at absolute memory location Memory error. Appendix A The Error Codes 0100h - 01A4h: Memory Error Codes 0100h - 01A4h: Memory Error Codes Code 0100h 0101h 0102h 0120h 0130h 0131h 0132h 0135h 0136h 0137h 0140h Explanation...cannot set the year to Check ROM read from that Replace appropriate memory module. Parity error at XXXXXXXXh was pppph. Replace appropriate memory module. Faulty memory chip in SIMM/DIMM socket XXXX/YYYY Memory error. Install new SIMM XXXX. ECC correctable error in SIMM ...
DiagTools User's Guide
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... not working. Install new system board. The pattern written at address xxxxxxxxh. Test failed at address Memory error. No Active External Cache Memory. No extended memory detected. Install new processor. TagRAM control register test failed. Memory error. Memory error. Memory error. RAM Refresh is slower or faster than expected. System timer error. Check that the processor...
... not working. Install new system board. The pattern written at address xxxxxxxxh. Test failed at address Memory error. No Active External Cache Memory. No extended memory detected. Install new processor. TagRAM control register test failed. Memory error. Memory error. Memory error. RAM Refresh is slower or faster than expected. System timer error. Check that the processor...
DiagTools User's Guide
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Cache memory error. If problem persists, install new: • L2 memory (if installed in accessory slot), or • processor (if integrated on the processor card). Appendix A The Error Codes 0100h - 01A4h: Memory Error Codes Details/Parts to Check Cache memory error. If problem persists, install new: • L2 memory (if installed in accessory slot), or • processor (if integrated on the processor card). English 53 Code 01A3h Explanation L2 cache commands test failed. 01A4h L2 cache read/write test failed.
Cache memory error. If problem persists, install new: • L2 memory (if installed in accessory slot), or • processor (if integrated on the processor card). Appendix A The Error Codes 0100h - 01A4h: Memory Error Codes Details/Parts to Check Cache memory error. If problem persists, install new: • L2 memory (if installed in accessory slot), or • processor (if integrated on the processor card). English 53 Code 01A3h Explanation L2 cache commands test failed. 01A4h L2 cache read/write test failed.
DiagTools User's Guide
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.... If error persists, install new tape drive. Run disk utilities. Remove any installed device drivers and restart the PC or PC Workstation. Sector number information in Partition Table. Code 050Ch 050Dh Explanation Error in Partition Table is incorrect. Boot sector error. 050Eh Media ...error. 050Fh Inconsistent sector numbers. 0510h Cannot allocate memory. 0511h Positioning failed on tape drive. 0512h Tape read error. 0514h Tape write error. 0515h Tape Selftest error. 0516h Tape buffer...
.... If error persists, install new tape drive. Run disk utilities. Remove any installed device drivers and restart the PC or PC Workstation. Sector number information in Partition Table. Code 050Ch 050Dh Explanation Error in Partition Table is incorrect. Boot sector error. 050Eh Media ...error. 050Fh Inconsistent sector numbers. 0510h Cannot allocate memory. 0511h Positioning failed on tape drive. 0512h Tape read error. 0514h Tape write error. 0515h Tape Selftest error. 0516h Tape buffer...
DiagTools User's Guide
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...supports the Close command. SCSI device error Check the selected SCSI device is incorrect. Remove any installed device drivers and restart the PC or PC Workstation. If error persists, install new SCSI CD-ROM drive. Data read error. 0523h CD-ROM play error. 0524h CD Selftest error. 0525h ...CD Open error. 0526h CD Close error. 0527h 0528h 0550h CD buffer error. No action needed. 64 English Cannot allocate memory. 0590h Command not supported. SCSI CD-ROM error. SCSI CD-ROM error. If error persists, replace SCSI device. Insert a CD-ROM into the...
...supports the Close command. SCSI device error Check the selected SCSI device is incorrect. Remove any installed device drivers and restart the PC or PC Workstation. If error persists, install new SCSI CD-ROM drive. Data read error. 0523h CD-ROM play error. 0524h CD Selftest error. 0525h ...CD Open error. 0526h CD Close error. 0527h 0528h 0550h CD buffer error. No action needed. 64 English Cannot allocate memory. 0590h Command not supported. SCSI CD-ROM error. SCSI CD-ROM error. If error persists, replace SCSI device. Insert a CD-ROM into the...
DiagTools User's Guide
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... integrated on system board). Install new PC speaker. 0830h: Joystick Port Test Error Code Code 0830h Explanation Test failed Details/Parts to Check Video adapter memory read or write test failed. If error persists, install new sound board. 0900h - 090Fh: Video Error Codes Code 0900h Explanation Details/Parts to Check Check...: Joystick Port Test Error Code Code 0815h Explanation Frequency test failed 0816h Speaker test failed Details/Parts to Check Sound board error. Install new video memory. Video memory error.
... integrated on system board). Install new PC speaker. 0830h: Joystick Port Test Error Code Code 0830h Explanation Test failed Details/Parts to Check Video adapter memory read or write test failed. If error persists, install new sound board. 0900h - 090Fh: Video Error Codes Code 0900h Explanation Details/Parts to Check Check...: Joystick Port Test Error Code Code 0815h Explanation Frequency test failed 0816h Speaker test failed Details/Parts to Check Sound board error. Install new video memory. Video memory error.
DiagTools User's Guide
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...new: • video adapter (if installed in accessory slot), or • system board (if integrated on system board). Install new video memory. If problem persists, replace: • video adapter (if installed in accessory slot), or • system board (if integrated on system...• video adapter (if installed in accessory slot), or • system board (if integrated on system board). Video controller error. Video memory error. Install new: • video adapter (if installed in accessory slot), or • system board (if integrated on system board). ...
...new: • video adapter (if installed in accessory slot), or • system board (if integrated on system board). Install new video memory. If problem persists, replace: • video adapter (if installed in accessory slot), or • system board (if integrated on system...• video adapter (if installed in accessory slot), or • system board (if integrated on system board). Video controller error. Video memory error. Install new: • video adapter (if installed in accessory slot), or • system board (if integrated on system board). ...
DiagTools User's Guide
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... Explanation Seek operation failed. 0F05h Eject fails on processor X at Processor error. Check that the processor is supported by the device controller, replace the controller. Memory consistency test failed. If the error persists, install new processor. Processor ID error. Check that the processor is correctly configured. Check that the processor is...
... Explanation Seek operation failed. 0F05h Eject fails on processor X at Processor error. Check that the processor is supported by the device controller, replace the controller. Memory consistency test failed. If the error persists, install new processor. Processor ID error. Check that the processor is correctly configured. Check that the processor is...
DiagTools User's Guide
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... from TagRAM control register is correctly configured. If the error persists, install new processor. If problem persists, install new: • L2 memory (if installed in accessory slot), or • processor (if integrated on the processor card). Processor error. If the error persists, install... new processor. Check number of processors present. Check processor, L2 cache and main memory are correctly installed. If problem persists, install new: • L2 memory (if installed in accessory slot), or • processor (if integrated on the processor card). Check ...
... from TagRAM control register is correctly configured. If the error persists, install new processor. If problem persists, install new: • L2 memory (if installed in accessory slot), or • processor (if integrated on the processor card). Processor error. If the error persists, install... new processor. Check number of processors present. Check processor, L2 cache and main memory are correctly installed. If problem persists, install new: • L2 memory (if installed in accessory slot), or • processor (if integrated on the processor card). Check ...