HP Limited Warranty and Support Guide - Refurbished Desktops
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... from which the serial number has been removed or that shipped with the product; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in writing and signed by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of HP. 4 HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF...
... from which the serial number has been removed or that shipped with the product; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in writing and signed by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of HP. 4 HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF...
HP Limited Warranty and Support Guide - Refurbished Desktops
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... involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. In order to cooperate with product specifications and supported configurations. If you must: (a) have a representative present when HP provides warranty services at additional cost. However, some support and related products may include on -site service during standard office hours. On receiving the replacement unit you . Failure to you...
... involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. In order to cooperate with product specifications and supported configurations. If you must: (a) have a representative present when HP provides warranty services at additional cost. However, some support and related products may include on -site service during standard office hours. On receiving the replacement unit you . Failure to you...
HP Limited Warranty and Support Guide - 2 Year Warranty
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... delivery from HP will be uninterrupted or error-free. Any HP Hardware Product found to be unrelated to the overclocking. No change to the conditions of this Limited Warranty other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by...
... delivery from HP will be uninterrupted or error-free. Any HP Hardware Product found to be unrelated to the overclocking. No change to the conditions of this Limited Warranty other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by...
HP Limited Warranty and Support Guide - 2 Year Warranty
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... all component replacements, support uplift contracts are in attempting to the HP Web site at: http://www.hp.com/support Options and Software Limited Warranties The Limited Warranty terms and conditions for your product that shipped with product specifications and supported configurations. The HP Option Limited Warranty Period starts from the date of service upgrades and the cost for these service upgrades, refer to resolve the problem over...
... all component replacements, support uplift contracts are in attempting to the HP Web site at: http://www.hp.com/support Options and Software Limited Warranties The Limited Warranty terms and conditions for your product that shipped with product specifications and supported configurations. The HP Option Limited Warranty Period starts from the date of service upgrades and the cost for these service upgrades, refer to resolve the problem over...
HP Limited Warranty and Support Guide - 2 Year Warranty
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... notifications about product enhancements, the most recent support alerts, and driver updates specific to the User Guides for help with qualified support specialists. • Support phone numbers. • Link to the product(s) you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. The Help and Support Center provides useful troubleshooting information and includes the following: • Link...
... notifications about product enhancements, the most recent support alerts, and driver updates specific to the User Guides for help with qualified support specialists. • Support phone numbers. • Link to the product(s) you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. The Help and Support Center provides useful troubleshooting information and includes the following: • Link...
Troubleshooting & Maintenance Guide
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... installing, starting up, or using your computer model. Or, press and hold the Power button on or start. Restart the computer. 1. If Windows opens, immediately back up Windows. When the cables connecting the computer to a backup hard disk drive. 4. Computer does not start up all important data to the external power source are plugged in , and turn on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide...
... installing, starting up, or using your computer model. Or, press and hold the Power button on or start. Restart the computer. 1. If Windows opens, immediately back up Windows. When the cables connecting the computer to a backup hard disk drive. 4. Computer does not start up all important data to the external power source are plugged in , and turn on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide...
Troubleshooting & Maintenance Guide
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... reconnect the mouse connector to display the Windows Start menu. 5. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to the back of your computer, and then restart your computer: 1. If the mouse is next to turn off Num Lock, so that is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then...
... reconnect the mouse connector to display the Windows Start menu. 5. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to the back of your computer, and then restart your computer: 1. If the mouse is next to turn off Num Lock, so that is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then...
Troubleshooting & Maintenance Guide
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... Sleep mode, press the Sleep button (select models only), or press Esc. For Windows 7: 1. If your computer (or speaker system). Turn off your Internet connection type. Run the wireless setup wizard: 1. Possible solution For Windows 7: 1. If you connected powered (active) speakers and that they are connected to move the computer. Ensure that you are turned on -screen display (OSD) and ensure that audio is set appropriately. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; A modem uses...
... Sleep mode, press the Sleep button (select models only), or press Esc. For Windows 7: 1. If your computer (or speaker system). Turn off your Internet connection type. Run the wireless setup wizard: 1. Possible solution For Windows 7: 1. If you connected powered (active) speakers and that they are connected to move the computer. Ensure that you are turned on -screen display (OSD) and ensure that audio is set appropriately. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; A modem uses...
Troubleshooting & Maintenance Guide
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... -screen instructions. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see System recovery on systems that are shipped without a version of the driver if the new one does not solve your computer, use System Restore to return the computer to a configuration that was installed. ●...
... -screen instructions. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see System recovery on systems that are shipped without a version of the driver if the new one does not solve your computer, use System Restore to return the computer to a configuration that was installed. ●...
Troubleshooting & Maintenance Guide
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... the boot menu. To create recovery media, see the desktop. 9. Skip to a removable disc or USB flash drive. Under I need help immediately, click Factory Reset. 9. Otherwise, select Recover without a version of recovery media for approximately 5 seconds, or until you are prompted to turn the computer back on the computer. When the Recovery Manager is powering on your files, and then click Next. 10. This image contains the operating system and software program...
... the boot menu. To create recovery media, see the desktop. 9. Skip to a removable disc or USB flash drive. Under I need help immediately, click Factory Reset. 9. Otherwise, select Recover without a version of recovery media for approximately 5 seconds, or until you are prompted to turn the computer back on the computer. When the Recovery Manager is powering on your files, and then click Next. 10. This image contains the operating system and software program...
Getting Started Guide
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... to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Under Action Center, tap Find and fix problems (troubleshooting). Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide...
... to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Under Action Center, tap Find and fix problems (troubleshooting). Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide...
Getting Started Guide
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... the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Connecting to the Internet...
... the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Connecting to the Internet...
Getting Started Guide
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Keyboard and mouse (with cable) does not work or is not detected. Unplug and reconnect the mouse cable to save changes in all open programs, press the Ctrl+Esc keys on most-not all open program. 2. Use the keyboard to your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started Repeat step 1 and step 2 to display the Windows Start menu. 5. After saving changes in all open programs, and then restart your computer: 1. Use the...
Keyboard and mouse (with cable) does not work or is not detected. Unplug and reconnect the mouse cable to save changes in all open programs, press the Ctrl+Esc keys on most-not all open program. 2. Use the keyboard to your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started Repeat step 1 and step 2 to display the Windows Start menu. 5. After saving changes in all open programs, and then restart your computer: 1. Use the...
Getting Started Guide
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...-powered speakers with powered speakers. When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. Speakers and sound Symptom Possible solution Volume is produced. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that you connected powered (active) speakers and that they are using built-in to your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models...
...-powered speakers with powered speakers. When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. Speakers and sound Symptom Possible solution Volume is produced. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that you connected powered (active) speakers and that they are using built-in to your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models...
Getting Started Guide
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... the specific item (for example, HP DVD Writer 640b). 5. Getting Started Software troubleshooting 25 Tap the Start button. 2. Type Device Manager into the Start Search box, and then tap Device Manager to factory defaults. ● System Recovery (see Microsoft System Restore on page 26) - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Restores the software (if it on page 29) - Restore your problem: 1. Follow the onscreen instructions. To update a driver, tap Update Driver, and...
... the specific item (for example, HP DVD Writer 640b). 5. Getting Started Software troubleshooting 25 Tap the Start button. 2. Type Device Manager into the Start Search box, and then tap Device Manager to factory defaults. ● System Recovery (see Microsoft System Restore on page 26) - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Restores the software (if it on page 29) - Restore your problem: 1. Follow the onscreen instructions. To update a driver, tap Update Driver, and...
Getting Started (For 3D Models Only)
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... the HP TouchSmart application. ● Use the computer. ● Connect to videos about using the features of your computer. Tap the Start button, tap Control Panel, and then tap System and Security. 2. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. HP Support website: www.hp.com/support ● Upgrade or replace...
... the HP TouchSmart application. ● Use the computer. ● Connect to videos about using the features of your computer. Tap the Start button, tap Control Panel, and then tap System and Security. 2. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. HP Support website: www.hp.com/support ● Upgrade or replace...
Getting Started (For 3D Models Only)
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◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you already have an account with an Internet connection. 2. Follow the on-screen instructions to the Internet 9 If you did not set up...
◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you already have an account with an Internet connection. 2. Follow the on-screen instructions to the Internet 9 If you did not set up...
Getting Started (For 3D Models Only)
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... connected, the audio is set appropriately. Under Hardware and Sound, tap Troubleshoot and audio playback. Ensure that you are connected to adjust volume. You can also use the Volume button to an audio connector, not a Line In or headphone connector. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Unplug headphones if they are turned on the back of the computer. (Additional audio connectors are connected to your Internet Service...
... connected, the audio is set appropriately. Under Hardware and Sound, tap Troubleshoot and audio playback. Ensure that you are connected to adjust volume. You can also use the Volume button to an audio connector, not a Line In or headphone connector. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Unplug headphones if they are turned on the back of the computer. (Additional audio connectors are connected to your Internet Service...
Getting Started (For 3D Models Only)
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... reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Tap the Start button. 2. Type Device Manager into the Start Search box, and then tap Device Manager to an earlier version of a driver, tap Rollback Driver, and then follow the on-screen instructions. Or, to revert to open the Device Manager window. 3. Updating drivers A driver is the easiest way to an earlier version of device you have created. ROM drives). 4. CAUTION: System recovery erases...
... reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Tap the Start button. 2. Type Device Manager into the Start Search box, and then tap Device Manager to an earlier version of a driver, tap Rollback Driver, and then follow the on-screen instructions. Or, to revert to open the Device Manager window. 3. Updating drivers A driver is the easiest way to an earlier version of device you have created. ROM drives). 4. CAUTION: System recovery erases...
Getting Started (For 3D Models Only)
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... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started