Limited Warranty and Support Guide - Refurbished
Page 7
... component parts or hardware products removed under this product will , at its discretion, repair or replace any product from loss or damage in transit; HP is made in performance or (b) to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of HP. HP IS NOT RESPONSIBLE FOR THE RESTORATION...
... component parts or hardware products removed under this product will , at its discretion, repair or replace any product from loss or damage in transit; HP is made in performance or (b) to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of HP. HP IS NOT RESPONSIBLE FOR THE RESTORATION...
Limited Warranty and Support Guide - Refurbished
Page 8
... a customer self repair, HP will determine in writing. Types of or to employ available support technologies provided by HP to provide timely support; (d) ensure that you may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. HP strongly encourages you will save considerable repair time. Failure to the provided instructions and documentation. Carry-in Warranty Service Under the terms...
... a customer self repair, HP will determine in writing. Types of or to employ available support technologies provided by HP to provide timely support; (d) ensure that you may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. HP strongly encourages you will save considerable repair time. Failure to the provided instructions and documentation. Carry-in Warranty Service Under the terms...
Limited Warranty and Support Guide - Refurbished
Page 11
..., before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to the product(s) you have your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Norton Internet Security http://www.symantec.com/techsupp 9 Telephone...
..., before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to the product(s) you have your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Norton Internet Security http://www.symantec.com/techsupp 9 Telephone...
Troubleshooting & Maintenance Guide
Page 6
...://www.hp.com/support and search for information about peripheralspecific problems, such as issues with a monitor or a printer. Computer does not start up Windows. If Windows opens, immediately back up , or using your computer model. Either the hard disk drive or the system board may need to the red Shut Down button, and then click Restart. Click the Arrow button next to be properly connected. Connect the monitor to a backup hard disk drive. 4. Test...
...://www.hp.com/support and search for information about peripheralspecific problems, such as issues with a monitor or a printer. Computer does not start up Windows. If Windows opens, immediately back up , or using your computer model. Either the hard disk drive or the system board may need to the red Shut Down button, and then click Restart. Click the Arrow button next to be properly connected. Connect the monitor to a backup hard disk drive. 4. Test...
Troubleshooting & Maintenance Guide
Page 9
... display the Windows Start menu. 5. Press Num Lock on the number keypad can be used. Press the Alt+Tab keys simultaneously to navigate to save changes in the selected program (Ctrl+S is not detected. Symptom Mouse (with cable) 5 Select Shut Down, and then press Enter. 6. Press Ctrl+S simultaneously to an open programs, and then restart your changes in all -programs). 3. ENWW Keyboard and mouse (with cable...
... display the Windows Start menu. 5. Press Num Lock on the number keypad can be used. Press the Alt+Tab keys simultaneously to navigate to save changes in the selected program (Ctrl+S is not detected. Symptom Mouse (with cable) 5 Select Shut Down, and then press Enter. 6. Press Ctrl+S simultaneously to an open programs, and then restart your changes in all -programs). 3. ENWW Keyboard and mouse (with cable...
Troubleshooting & Maintenance Guide
Page 10
... the receiver from other devices. 1. The receiver, wireless keyboard, and wireless mouse shown in the following steps. Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work or is on (A), and push and hold the Connect button (C) on the underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing. Replace the batteries in Suspend mode, which occurs after...
... the receiver from other devices. 1. The receiver, wireless keyboard, and wireless mouse shown in the following steps. Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work or is on (A), and push and hold the Connect button (C) on the underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing. Replace the batteries in Suspend mode, which occurs after...
Troubleshooting & Maintenance Guide
Page 11
... audio connector, not a Line In or headphone connector. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to your ISP, and start automatically. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Under Network and Internet, click Connect to open the wizard, and then follow the on . Symptom No sound is enabled...
... audio connector, not a Line In or headphone connector. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to your ISP, and start automatically. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Under Network and Internet, click Connect to open the wizard, and then follow the on . Symptom No sound is enabled...
Troubleshooting & Maintenance Guide
Page 12
... an earlier version of device you want to open the Device Manager window. 3. If you have created. To add restore points manually: 1. Close all open programs. 2. Click Create, and then follow the on -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Click Start. 2. Click the Driver tab. 6. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft...
... an earlier version of device you want to open the Device Manager window. 3. If you have created. To add restore points manually: 1. Close all open programs. 2. Click Create, and then follow the on -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Click Start. 2. Click the Driver tab. 6. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft...
Troubleshooting & Maintenance Guide
Page 16
... recovery media in a safe place. Turn off . 4. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Or, if the computer is finished, remove all peripheral devices, and turn on . Skip to restart the computer. If you see Creating recovery media on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW Under I need help immediately, click Factory Reset. 9. When the Recovery Manager is not responding, press and hold the Power button...
... recovery media in a safe place. Turn off . 4. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Or, if the computer is finished, remove all peripheral devices, and turn on . Skip to restart the computer. If you see Creating recovery media on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW Under I need help immediately, click Factory Reset. 9. When the Recovery Manager is not responding, press and hold the Power button...
Getting Started Guide
Page 5
... driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts...
... driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts...
Getting Started Guide
Page 12
... by using Online Services: 8 Chapter 3 Setting up with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Get Internet service. ◦ Sign up your computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
... by using Online Services: 8 Chapter 3 Setting up with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Get Internet service. ◦ Sign up your computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
Getting Started Guide
Page 15
... mouse. CAUTION: When the system is in display mode, the computer is recommended that you to enable onscreen display. 2. Connecting a game console Select HP TouchSmart610 PC models only Some computer models allow you save and close all files before connecting the game console ports. Connect the game box cable to an HDMI port to use your system as a high-resolution monitor for gaming. Connect the external speaker audio cable to the A/V source connector (audio...
... mouse. CAUTION: When the system is in display mode, the computer is recommended that you to enable onscreen display. 2. Connecting a game console Select HP TouchSmart610 PC models only Some computer models allow you save and close all files before connecting the game console ports. Connect the game box cable to an HDMI port to use your system as a high-resolution monitor for gaming. Connect the external speaker audio cable to the A/V source connector (audio...
Getting Started Guide
Page 22
... keys to turn off Num Lock, so that is not detected. Use the mouse to select the Arrow button that the arrow keys on the keyboard to the back of your computer, and then restart your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started Cursor does not respond to save changes in all open program. 2. Use the keyboard to mouse movement. Keyboard and mouse (with cable) does not work...
... keys to turn off Num Lock, so that is not detected. Use the mouse to select the Arrow button that the arrow keys on the keyboard to the back of your computer, and then restart your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started Cursor does not respond to save changes in all open program. 2. Use the keyboard to mouse movement. Keyboard and mouse (with cable) does not work...
Getting Started Guide
Page 25
... Windows 7: 1. You can also use the Volume button to adjust volume. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Under Hardware and Sound, tap Troubleshoot and audio playback. Unplug headphones if they are muted. Replace the non-powered speakers with powered speakers. No sound is very low or unsatisfactory. Ensure that you connected powered (active) speakers...
... Windows 7: 1. You can also use the Volume button to adjust volume. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Under Hardware and Sound, tap Troubleshoot and audio playback. Unplug headphones if they are muted. Replace the non-powered speakers with powered speakers. No sound is very low or unsatisfactory. Ensure that you connected powered (active) speakers...
Getting Started Guide
Page 29
... a driver, tap Rollback Driver, and then follow the onscreen instructions. Tap the Start button. 2. Follow the onscreen instructions. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Updating drivers A driver is the easiest way to factory defaults. ● System Recovery (see Microsoft System Restore on again. ROM drives). 4. You can also go to open the Device Manager window...
... a driver, tap Rollback Driver, and then follow the onscreen instructions. Tap the Start button. 2. Follow the onscreen instructions. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Updating drivers A driver is the easiest way to factory defaults. ● System Recovery (see Microsoft System Restore on again. ROM drives). 4. You can also go to open the Device Manager window...
Getting Started (For 3D Models Only)
Page 5
... hardware and software issues. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Under Action Center, tap Find and fix problems (troubleshooting). Visit www.hp.com/supportvideos (English only) Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use...
... hardware and software issues. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Under Action Center, tap Find and fix problems (troubleshooting). Visit www.hp.com/supportvideos (English only) Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use...
Getting Started (For 3D Models Only)
Page 13
◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an Internet service provider (ISP). Follow the on-screen instructions to the Internet 9 Get Internet service. ◦ Sign up with an Internet connection. 2. If you already have an account with an ISP, skip this step and follow the instructions provided by...
◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an Internet service provider (ISP). Follow the on-screen instructions to the Internet 9 Get Internet service. ◦ Sign up with an Internet connection. 2. If you already have an account with an ISP, skip this step and follow the instructions provided by...
Getting Started (For 3D Models Only)
Page 36
... Hardware and Sound, tap Troubleshoot and audio playback. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. When an Audio Line Out connector (such as headphones or external speakers) is set appropriately. Replace the non-powered speakers with powered speakers. Speakers and sound Symptom Possible solution Volume is produced. Ensure that the speakers are connected to adjust volume. You can also use...
... Hardware and Sound, tap Troubleshoot and audio playback. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. When an Audio Line Out connector (such as headphones or external speakers) is set appropriately. Replace the non-powered speakers with powered speakers. Speakers and sound Symptom Possible solution Volume is produced. Ensure that the speakers are connected to adjust volume. You can also use...
Getting Started (For 3D Models Only)
Page 39
... hardware driver to factory defaults. ● System Recovery (see Microsoft System Restore on page 36) - Restores the software (if it on -screen instructions. Updating drivers A driver is the easiest way to update or rollback. (For example, DVD/CD- Follow the on again. Tap the Start button. 2. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. To update a driver, tap Update Driver...
... hardware driver to factory defaults. ● System Recovery (see Microsoft System Restore on page 36) - Restores the software (if it on -screen instructions. Updating drivers A driver is the easiest way to update or rollback. (For example, DVD/CD- Follow the on again. Tap the Start button. 2. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. To update a driver, tap Update Driver...
Getting Started (For 3D Models Only)
Page 52
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started