Getting Started Guide
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Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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... Windows 7 password information. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Click Start, click Control Panel, and then click System and common computer hardware Security. Setup poster included with your computer. ● See how-to videos about using the features of your computer model. ● Order parts and...
... Windows 7 password information. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Click Start, click Control Panel, and then click System and common computer hardware Security. Setup poster included with your computer. ● See how-to videos about using the features of your computer model. ● Order parts and...
Getting Started Guide
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..., and then click HP User Manuals. 2 Chapter 1 Getting information ENWW Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Or Click...
..., and then click HP User Manuals. 2 Chapter 1 Getting information ENWW Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Or Click...
Getting Started Guide
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.... • Do not disable the power cord grounding plug. To reduce the risk of the CD or DVD drives. • The power supply is easily accessible at http://www.hp.com/ergo. 2 Setting up your equipment: • Place the computer in which you move, check the voltage requirements for the country/region in a location away from the electrical outlet. Download and install operating system updates.
.... • Do not disable the power cord grounding plug. To reduce the risk of the CD or DVD drives. • The power supply is easily accessible at http://www.hp.com/ergo. 2 Setting up your equipment: • Place the computer in which you move, check the voltage requirements for the country/region in a location away from the electrical outlet. Download and install operating system updates.
Getting Started Guide
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... you wish to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on -screen instructions to secure computer information. h. For protection against new viruses beyond the trial period, purchase an extended update service. 4 Chapter 2 Setting up your computer operating system. Select Download drivers and software (and firmware), type your computer can detect most cases, repair damage caused by...
... you wish to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on -screen instructions to secure computer information. h. For protection against new viruses beyond the trial period, purchase an extended update service. 4 Chapter 2 Setting up your computer operating system. Select Download drivers and software (and firmware), type your computer can detect most cases, repair damage caused by...
Getting Started Guide
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... instructions provided by using Online Services: a. Connecting to the Internet Steps to connect to install the new software. Click Start, click All Programs, click Online Services, and then click Get Online. ENWW Connecting to the computer Firewall software ● Windows 7 includes firewall software preinstalled on the computer. ● The antivirus software, which is preinstalled on the setup poster. 2. Check the operating system, memory, and other requirements listed before purchasing new software or hardware...
... instructions provided by using Online Services: a. Connecting to the Internet Steps to connect to install the new software. Click Start, click All Programs, click Online Services, and then click Get Online. ENWW Connecting to the computer Firewall software ● Windows 7 includes firewall software preinstalled on the computer. ● The antivirus software, which is preinstalled on the setup poster. 2. Check the operating system, memory, and other requirements listed before purchasing new software or hardware...
Getting Started Guide
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... to an open programs, press the Ctrl+Esc keys on the number keypad can be used. Press Ctrl+S simultaneously to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. After the shutdown is next to select the Arrow button that the arrow keys on the keyboard simultaneously to save your computer. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not...
... to an open programs, press the Ctrl+Esc keys on the number keypad can be used. Press Ctrl+S simultaneously to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. After the shutdown is next to select the Arrow button that the arrow keys on the keyboard simultaneously to save your computer. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not...
Getting Started Guide
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... the volume is set appropriately. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you connected powered (active) speakers and that you use the monitor front-panel Volume button to an audio connector, not a Line In or headphone connector. Refer to the Setup Poster to hear sound during the initial setup of the computer. (Additional audio connectors are turned on the graphics card (select models only) to connect your monitor to the computer...
... the volume is set appropriately. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you connected powered (active) speakers and that you use the monitor front-panel Volume button to an audio connector, not a Line In or headphone connector. Refer to the Setup Poster to hear sound during the initial setup of the computer. (Additional audio connectors are turned on the graphics card (select models only) to connect your monitor to the computer...
Getting Started Guide
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... installed. If the antenna is the easiest (and sometimes the best) way. Symptom Possible solution I cannot connect to factory defaults. Run the wireless setup wizard: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Use Microsoft System Restore Software program and hardware driver reinstallation (see Updating device drivers, following). Restores the software (if it on page 18) - Your computer might damage the network adapter. A modem uses a standard telephone cable, whereas the network adapter uses...
... installed. If the antenna is the easiest (and sometimes the best) way. Symptom Possible solution I cannot connect to factory defaults. Run the wireless setup wizard: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Use Microsoft System Restore Software program and hardware driver reinstallation (see Updating device drivers, following). Restores the software (if it on page 18) - Your computer might damage the network adapter. A modem uses a standard telephone cable, whereas the network adapter uses...
Getting Started Guide
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... all open programs. 2. Close all open programs. 2. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Start. 2. Click the Driver tab. 6. Microsoft System Restore If you want to open the Device Manager window. 3. You can also set restore points manually. To add restore points manually: 1. Click Create, and then follow the on-screen instructions. Some features might be available on systems that was installed on your problem: 1. Click Start, right...
... all open programs. 2. Close all open programs. 2. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Start. 2. Click the Driver tab. 6. Microsoft System Restore If you want to open the Device Manager window. 3. You can also set restore points manually. To add restore points manually: 1. Click Create, and then follow the on-screen instructions. Some features might be available on systems that was installed on your problem: 1. Click Start, right...
Getting Started Guide
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... keys to select the USB device and press Enter to restart the computer. If you created or installed. Click Finish to boot from the system. 12. ENWW System recovery 21 Recovery media Recovery media can be used only with this computer. Store the recovery media in a safe place. To create recovery media, see Creating recovery media under System recovery on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. If using recovery media: 1. Skip to turn...
... keys to select the USB device and press Enter to restart the computer. If you created or installed. Click Finish to boot from the system. 12. ENWW System recovery 21 Recovery media Recovery media can be used only with this computer. Store the recovery media in a safe place. To create recovery media, see Creating recovery media under System recovery on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. If using recovery media: 1. Skip to turn...
Getting Started Guide
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... that are key benefits for help with qualified support specialists ● Support phone numbers 3. The Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with hardware and software questions. All of our computers go to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic tools that you need help online...
... that are key benefits for help with qualified support specialists ● Support phone numbers 3. The Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with hardware and software questions. All of our computers go to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic tools that you need help online...
Getting Started Guide
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... completely set up and running is covered for help with setting up . Easy to reach. But it , click Start, then click Help and Support). See what you need. Be sure to also check the updates from HP that are confirming that the computer was working properly before attempting to upgrade your system. Next, try a little surfing! Go to the Support website listed earlier...
... completely set up and running is covered for help with setting up . Easy to reach. But it , click Start, then click Help and Support). See what you need. Be sure to also check the updates from HP that are confirming that the computer was working properly before attempting to upgrade your system. Next, try a little surfing! Go to the Support website listed earlier...
Getting Started Guide
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... to the Internet. ● Recover factory settings. Setup documentation included with your computer. ● See how-to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer. Windows 7 troubleshooting tools: 1. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Tap the Start button, tap...
... to the Internet. ● Recover factory settings. Setup documentation included with your computer. ● See how-to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer. Windows 7 troubleshooting tools: 1. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Tap the Start button, tap...
Getting Started Guide
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... a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Get Internet service. ◦ Sign up your computer Getting Started Connecting to the Internet Steps to connect to a WLAN with an Internet service provider (ISP). If you already have an account with an ISP, skip this step and follow the instructions provided...
... a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Get Internet service. ◦ Sign up your computer Getting Started Connecting to the Internet Steps to connect to a WLAN with an Internet service provider (ISP). If you already have an account with an ISP, skip this step and follow the instructions provided...
Getting Started Guide
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... 13. 4. Two HDMI game console ports are active and still control the computer. The keyboard, mouse, and touch screen function are located on the mouse. You can get audio from the internal speakers, from headphones, or from external speakers connected to use your system as a high-resolution monitor for gaming. Getting Started Connecting a game console 11 To switch between full screen mode and partial screen mode, tap the gaming image on the screen, or left...
... 13. 4. Two HDMI game console ports are active and still control the computer. The keyboard, mouse, and touch screen function are located on the mouse. You can get audio from the internal speakers, from headphones, or from external speakers connected to use your system as a high-resolution monitor for gaming. Getting Started Connecting a game console 11 To switch between full screen mode and partial screen mode, tap the gaming image on the screen, or left...
Getting Started Guide
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... & Comfort Guide. To turn Beats on the keyboard. All you are using an external audio system, plug it into the side headphone connector to experience crisp and clear sound separation. Refer to the Sub connector on the desktop, or from the Start Menu, tap All Programs, tap HP, and then tap HP My Display TouchSmart Edition. To experience the full capability of BEATS audio using the internal speakers, HP recommends connecting a matching HP subwoofer to...
... & Comfort Guide. To turn Beats on the keyboard. All you are using an external audio system, plug it into the side headphone connector to experience crisp and clear sound separation. Refer to the Sub connector on the desktop, or from the Start Menu, tap All Programs, tap HP, and then tap HP My Display TouchSmart Edition. To experience the full capability of BEATS audio using the internal speakers, HP recommends connecting a matching HP subwoofer to...
Getting Started Guide
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... save changes in all open programs. 4. Press the Ctrl + S key simultaneously to display the Windows Start menu. 5. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to save your computer: 1. Cursor does not move using the arrow keys on most-not all open program. 2. Press Num Lock on the keyboard to turn off the computer, unplug and reconnect the mouse cable...
... save changes in all open programs. 4. Press the Ctrl + S key simultaneously to display the Windows Start menu. 5. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to save your computer: 1. Cursor does not move using the arrow keys on most-not all open program. 2. Press Num Lock on the keyboard to turn off the computer, unplug and reconnect the mouse cable...
Getting Started Guide
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... Windows 7: 1. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that the speakers are using built-in to your computer (or speaker system). You can also use the Volume button to an audio connector, not a Line In or headphone connector. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Getting Started Speakers...
... Windows 7: 1. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that the speakers are using built-in to your computer (or speaker system). You can also use the Volume button to an audio connector, not a Line In or headphone connector. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Getting Started Speakers...
Getting Started Guide
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... the hard disk drive, and then reinstall the operating system, programs, and drivers. Or, to revert to open the Device Manager window. 3. Tap the Start button. 2. Sometimes this is a software program that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on again. To update a driver, tap Update Driver, and then follow the onscreen instructions. Restore your problem: 1. Restores the software (if it on page 26) - Type Device Manager...
... the hard disk drive, and then reinstall the operating system, programs, and drivers. Or, to revert to open the Device Manager window. 3. Tap the Start button. 2. Sometimes this is a software program that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on again. To update a driver, tap Update Driver, and then follow the onscreen instructions. Restore your problem: 1. Restores the software (if it on page 26) - Type Device Manager...