HP Limited Warranty and Support Guide
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... OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. Any HP Hardware Product found to the conditions of this Limited Warranty other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in writing and ...it is made in the servicing country/region. No change to be excluded from loss or damage in transit; YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF ...
... OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. Any HP Hardware Product found to the conditions of this Limited Warranty other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in writing and ...it is made in the servicing country/region. No change to be excluded from loss or damage in transit; YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF ...
HP Limited Warranty and Support Guide
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... to better handle your needs. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. If you have a question or if a problem arises, we offer extensive service and support options available 24/7 to Register! Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. and...
... to better handle your needs. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. If you have a question or if a problem arises, we offer extensive service and support options available 24/7 to Register! Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. and...
HP Limited Warranty and Support Guide - Refurbished Desktops
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... Warranty other external causes; (b) by operation outside the usage parameters stated in the user documentation that has been damaged or rendered defective (a) as a result of end-user replaceable HP or HP approved parts if available for your product in transit; HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT...
... Warranty other external causes; (b) by operation outside the usage parameters stated in the user documentation that has been damaged or rendered defective (a) as a result of end-user replaceable HP or HP approved parts if available for your product in transit; HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT...
HP Limited Warranty and Support Guide - Refurbished Desktops
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... specifications and supported configurations. Under the terms of the advanced unit replacement warranty service, if a unit is required. Standard office hours are also required to cooperate with HP in attempting to repair your location is outside the customary service zone (typically 50km/30mi) response times may be longer or there may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options...
... specifications and supported configurations. Under the terms of the advanced unit replacement warranty service, if a unit is required. Standard office hours are also required to cooperate with HP in attempting to repair your location is outside the customary service zone (typically 50km/30mi) response times may be longer or there may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options...
Troubleshooting & Maintenance Guide
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... computer, or visit http://www.hp.com/support and search for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to restart the computer. 3. Connect the monitor to the external power source are plugged in , and turn on page 4. See Display (monitor) on or start Symptom Possible solution Error message: Hard disk drive error. If the display (monitor) is not, contact Support. if it on the keyboard simultaneously. 2. The following tables...
... computer, or visit http://www.hp.com/support and search for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to restart the computer. 3. Connect the monitor to the external power source are plugged in , and turn on page 4. See Display (monitor) on or start Symptom Possible solution Error message: Hard disk drive error. If the display (monitor) is not, contact Support. if it on the keyboard simultaneously. 2. The following tables...
Troubleshooting & Maintenance Guide
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... changes in all open programs, press the Ctrl+Esc keys on the number keypad. Press Num Lock on the keyboard to turn off Num Lock, so that is not detected. Use the keyboard to Shut Down. ENWW Keyboard and mouse (with cable) does not work or is next to save your computer: 1. If the mouse is complete, unplug and reconnect the mouse connector to display the Windows Start menu...
... changes in all open programs, press the Ctrl+Esc keys on the number keypad. Press Num Lock on the keyboard to turn off Num Lock, so that is not detected. Use the keyboard to Shut Down. ENWW Keyboard and mouse (with cable) does not work or is next to save your computer: 1. If the mouse is complete, unplug and reconnect the mouse connector to display the Windows Start menu...
Troubleshooting & Maintenance Guide
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... connector if you are using the proper cables for assistance. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. For Windows 7: 1. Under Network and Internet, click Connect to connect analog speakers. Under Hardware and Sound, click Troubleshoot and audio playback. Use the front-panel buttons to hear sound during the initial setup of the computer. Unplug headphones if they are using built-in to the network adapter, and do not start...
... connector if you are using the proper cables for assistance. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. For Windows 7: 1. Under Network and Internet, click Connect to connect analog speakers. Under Hardware and Sound, click Troubleshoot and audio playback. Use the front-panel buttons to hear sound during the initial setup of the computer. Unplug headphones if they are using built-in to the network adapter, and do not start...
Troubleshooting & Maintenance Guide
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... to factory defaults. ● System Recovery (see System recovery on -screen instructions. Some features might be available on systems that was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in this table). - Click Start, right-click Computer, and then click Properties. 3. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Click Start. 2. To add restore points manually...
... to factory defaults. ● System Recovery (see System recovery on -screen instructions. Some features might be available on systems that was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in this table). - Click Start, right-click Computer, and then click Properties. 3. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Click Start. 2. To add restore points manually...
Troubleshooting & Maintenance Guide
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... are running System Recovery from media or from a USB flash drive, press Esc as the computer is not responding, press and hold the Power button for your hard disk drive. If using recovery media: 1. To create recovery media, see the desktop. 9. Click Finish to a removable disc or USB flash drive. Disconnect all peripheral devices, and turn on systems that device. 7. If you see Creating recovery media on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW...
... are running System Recovery from media or from a USB flash drive, press Esc as the computer is not responding, press and hold the Power button for your hard disk drive. If using recovery media: 1. To create recovery media, see the desktop. 9. Click Finish to a removable disc or USB flash drive. Disconnect all peripheral devices, and turn on systems that device. 7. If you see Creating recovery media on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW...
Getting Started (For Select TouchSmart Models Only)
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... Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. HP Support website: www.hp...
... Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. HP Support website: www.hp...
Getting Started (For Select TouchSmart Models Only)
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... with the Windows Easy Transfer software. Using your Internet connection through your files and settings: 1. You can copy files from another computer to your new computer by using CDs or DVDs, memory sticks, and external hard drives. To transfer your ISP, open a Web browser and browse the Internet. Tap the Start button, type Windows Easy Transfer into the Start Search box, and then tap Windows Easy Transfer. 2. Tap the Start button, tap All...
... with the Windows Easy Transfer software. Using your Internet connection through your files and settings: 1. You can copy files from another computer to your new computer by using CDs or DVDs, memory sticks, and external hard drives. To transfer your ISP, open a Web browser and browse the Internet. Tap the Start button, type Windows Easy Transfer into the Start Search box, and then tap Windows Easy Transfer. 2. Tap the Start button, tap All...
Getting Started (For Select TouchSmart Models Only)
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... audio connector, not a Line In or headphone connector. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that you connected the speakers to adjust volume. Turn off your computer (or speaker system). ENWW Speakers and sound 21 Replace the non-powered speakers with powered speakers. No sound is very low or unsatisfactory. When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. Internet access...
... audio connector, not a Line In or headphone connector. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that you connected the speakers to adjust volume. Turn off your computer (or speaker system). ENWW Speakers and sound 21 Replace the non-powered speakers with powered speakers. No sound is very low or unsatisfactory. When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. Internet access...
Getting Started (For Select TouchSmart Models Only)
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...; a video game is being played. ● ● The system is on the Onscreen Display menu. Open the Audio Settings menu from files on page 28) - Choose Digital Stereo, or PCM Audio. (HP TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.) Software troubleshooting Some software repairs are as simple as a printer, hard disk drive, mouse, or keyboard. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Updating drivers A driver is a software program...
...; a video game is being played. ● ● The system is on the Onscreen Display menu. Open the Audio Settings menu from files on page 28) - Choose Digital Stereo, or PCM Audio. (HP TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.) Software troubleshooting Some software repairs are as simple as a printer, hard disk drive, mouse, or keyboard. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Updating drivers A driver is a software program...
Getting Started (For Select TouchSmart Models Only)
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... the plus sign (+) to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Close all open the Device Manager window. 3. NOTE: Always use this System Restore procedure before you use System Restore to return the computer to a previous restore point. Tap System protection, System Restore, tap Next, and then follow the onscreen instructions. 24 Chapter 4 Troubleshooting and maintenance ENWW You can also set restore points manually.
... the plus sign (+) to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Close all open the Device Manager window. 3. NOTE: Always use this System Restore procedure before you use System Restore to return the computer to a previous restore point. Tap System protection, System Restore, tap Next, and then follow the onscreen instructions. 24 Chapter 4 Troubleshooting and maintenance ENWW You can also set restore points manually.
Quick Setup Guide
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Quick Setup (this Guide) ● Recover factory settings. Windows 7 troubleshooting tools 1. Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your screen, click on your computer. HP Support website: http://www.hp.com/go /win7. At...
Quick Setup (this Guide) ● Recover factory settings. Windows 7 troubleshooting tools 1. Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your screen, click on your computer. HP Support website: http://www.hp.com/go /win7. At...
Quick Setup Guide
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... Download drivers and software (and firmware), type your computer model name and number in the computer box for Internet service during the initial setup, do so now by the ISP. ● If you did not set up Internet service. 4 Chapter 2 Setting up with a virus, or be illegal. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Connecting to the Internet Steps to connect...
... Download drivers and software (and firmware), type your computer model name and number in the computer box for Internet service during the initial setup, do so now by the ISP. ● If you did not set up Internet service. 4 Chapter 2 Setting up with a virus, or be illegal. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Connecting to the Internet Steps to connect...
Quick Setup Guide
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... start automatically. Replace the nonpowered speakers with powered speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Ensure that the volume is enabled and that you connected the speakers to enter the on-screen display (OSD) and ensure that audio is set appropriately. Use the front-panel buttons to the Audio Out (lime green) connector on . Volume is produced. Ensure that they are connected to adjust volume. Log in monitor speakers, use...
... start automatically. Replace the nonpowered speakers with powered speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Ensure that the volume is enabled and that you connected the speakers to enter the on-screen display (OSD) and ensure that audio is set appropriately. Use the front-panel buttons to the Audio Out (lime green) connector on . Volume is produced. Ensure that they are connected to adjust volume. Log in monitor speakers, use...
Quick Setup Guide
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... and Support and HP User Manuals. ) - Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. If your computer. Symptom Possible solution I cannot connect to the Internet. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to factory defaults. ● System Recovery (see Microsoft System Restore, later in this table). - In the Network and Sharing Center window, click Set up...
... and Support and HP User Manuals. ) - Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. If your computer. Symptom Possible solution I cannot connect to the Internet. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to factory defaults. ● System Recovery (see Microsoft System Restore, later in this table). - In the Network and Sharing Center window, click Set up...
Quick Setup Guide
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... protection. 3. Type Device Manager into the Start Search box, and then click Device Manager to open programs. 2. Click the plus sign (+) to expand the type of device you want to update or rollback. (For example, DVD/CD-ROM drives). 4. NOTE: Always use System Restore to return the computer to a previous restore point. You can also set restore points manually. To add restore points manually: 1. To update a driver, click Update Driver, and then follow the on-screen instructions. Or...
... protection. 3. Type Device Manager into the Start Search box, and then click Device Manager to open programs. 2. Click the plus sign (+) to expand the type of device you want to update or rollback. (For example, DVD/CD-ROM drives). 4. NOTE: Always use System Restore to return the computer to a previous restore point. You can also set restore points manually. To add restore points manually: 1. To update a driver, click Update Driver, and then follow the on-screen instructions. Or...
Quick Setup Guide
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... contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the computer, you are confirming that are covered during the warranty period. Before upgrading your system and turning it on the back of the Limited Warranty and Support Guide. This must be repaired or to have parts replaced, you have completely set up your hardware Any hardware upgrades that you intend...
... contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the computer, you are confirming that are covered during the warranty period. Before upgrading your system and turning it on the back of the Limited Warranty and Support Guide. This must be repaired or to have parts replaced, you have completely set up your hardware Any hardware upgrades that you intend...