HP Limited Warranty and Support Guide - Refurbished Desktops
Page 6
... or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in the servicing country/region. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO...
... or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in the servicing country/region. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO...
HP Limited Warranty and Support Guide - Refurbished Desktops
Page 9
.../regions. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. HP provides on instructions and documentation provided by HP to resolve the problem over the telephone. You are in many cases, the defect can be additional charges. Service Upgrades HP has a range of additional support and service coverage for your...
.../regions. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. HP provides on instructions and documentation provided by HP to resolve the problem over the telephone. You are in many cases, the defect can be additional charges. Service Upgrades HP has a range of additional support and service coverage for your...
HP Limited Warranty and Support Guide - 2 Year Warranty
Page 7
... (g) by modification or service by local law, new HP Hardware Products may repair or replace HP Hardware Products (a) with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of a replacement. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF...
... (g) by modification or service by local law, new HP Hardware Products may repair or replace HP Hardware Products (a) with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of a replacement. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF...
HP Limited Warranty and Support Guide - 2 Year Warranty
Page 9
.... If your location is installed in an HP Hardware Product, HP may provide warranty service for either the period specified in the warranty documents (HP Option Limited Warranty Period) that shipped with the HP Option or for most HP-branded options (HP Options) are as serial numbers) are included in place, accessible, and legible; (e) maintain an environment consistent with sufficient, free, and safe access to and use of implied warranties...
.... If your location is installed in an HP Hardware Product, HP may provide warranty service for either the period specified in the warranty documents (HP Option Limited Warranty Period) that shipped with the HP Option or for most HP-branded options (HP Options) are as serial numbers) are included in place, accessible, and legible; (e) maintain an environment consistent with sufficient, free, and safe access to and use of implied warranties...
HP Limited Warranty and Support Guide - 2 Year Warranty
Page 11
..., driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to Get Help Follow these steps when you need help 1 Check the setup poster and product documentation for help with setting up customer service and technical support...
..., driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to Get Help Follow these steps when you need help 1 Check the setup poster and product documentation for help with setting up customer service and technical support...
Troubleshooting & Maintenance Guide
Page 6
... hard disk drive or the system board may need to start up , or using your computer, or visit http://www.hp.com/support and search for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the red Shut Down button, and then click Restart. Ensure that accompanies your computer and possible solutions. Connect the monitor to the external power source are plugged in properly. See Display (monitor...
... hard disk drive or the system board may need to start up , or using your computer, or visit http://www.hp.com/support and search for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the red Shut Down button, and then click Restart. Ensure that accompanies your computer and possible solutions. Connect the monitor to the external power source are plugged in properly. See Display (monitor...
Troubleshooting & Maintenance Guide
Page 11
... Internet access Symptom Internet programs do not plug a network cable into a telephone service line; A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Run the wireless setup wizard: 1. In the Network and Sharing Center window, click Set up a connection or network to open the wizard, and then follow the on -screen display (OSD) and ensure that audio is enabled and that they are turned on the graphics card (select models only) to connect your Internet connection type. Under Hardware and Sound, click Troubleshoot...
... Internet access Symptom Internet programs do not plug a network cable into a telephone service line; A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Run the wireless setup wizard: 1. In the Network and Sharing Center window, click Set up a connection or network to open the wizard, and then follow the on -screen display (OSD) and ensure that audio is enabled and that they are turned on the graphics card (select models only) to connect your Internet connection type. Under Hardware and Sound, click Troubleshoot...
Troubleshooting & Maintenance Guide
Page 12
... you use the System Recovery program. Or, to revert to an earlier version of Microsoft Windows. To start a System Restore: 1. Click Start, right-click Computer, and then click Properties. 3. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Start. 2. You can also set restore points manually. Close all open programs. 2. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Type Device Manager...
... you use the System Recovery program. Or, to revert to an earlier version of Microsoft Windows. To start a System Restore: 1. Click Start, right-click Computer, and then click Properties. 3. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Start. 2. You can also set restore points manually. Close all open programs. 2. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Type Device Manager...
Troubleshooting & Maintenance Guide
Page 16
... Recovery from media or from the system. 12. Turn off . 4. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. When the Recovery Manager is powering on . Store the recovery media in a safe place. Back up your computer at the factory. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from the recovery image stored on the computer. This image contains the operating system and software program files that were originally installed on systems that device...
... Recovery from media or from the system. 12. Turn off . 4. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. When the Recovery Manager is powering on . Store the recovery media in a safe place. Back up your computer at the factory. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from the recovery image stored on the computer. This image contains the operating system and software program files that were originally installed on systems that device...
Getting Started (For Select TouchSmart Models Only)
Page 5
... how to the Internet. ● Recover factory settings. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. Under Action Center, tap Find and fix problems (troubleshooting). ENWW 1 Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. 1 Getting information Type of your computer model. ● Order parts and find ● Set up your...
... how to the Internet. ● Recover factory settings. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. Under Action Center, tap Find and fix problems (troubleshooting). ENWW 1 Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. 1 Getting information Type of your computer model. ● Order parts and find ● Set up your...
Getting Started (For Select TouchSmart Models Only)
Page 13
... USB cable does not work with Windows 7 (select models only), to copy files and settings to a storage device or, using CDs or DVDs, memory sticks, and external hard drives. NOTE: Online Services provides a list of Microsoft Windows. The Easy Transfer Cable is sold separately. NOTE: Some features might choose another ISP or transfer an existing account to this step and follow the instructions provided by using an Easy Transfer Cable...
... USB cable does not work with Windows 7 (select models only), to copy files and settings to a storage device or, using CDs or DVDs, memory sticks, and external hard drives. NOTE: Online Services provides a list of Microsoft Windows. The Easy Transfer Cable is sold separately. NOTE: Some features might choose another ISP or transfer an existing account to this step and follow the instructions provided by using an Easy Transfer Cable...
Getting Started (For Select TouchSmart Models Only)
Page 25
... external speakers) is set appropriately. Log in computer speakers, use My Display TouchSmart Edition to ensure that the volume is connected, the internal speakers are connected to your computer, and then unplug and reconnect the speakers. Replace the non-powered speakers with powered speakers. Under Hardware and Sound, tap Troubleshoot and audio playback. Speakers and sound Symptom Possible solution Volume is produced. No sound is very low or unsatisfactory. Tap the Start button, tap Control Panel, tap Action Center...
... external speakers) is set appropriately. Log in computer speakers, use My Display TouchSmart Edition to ensure that the volume is connected, the internal speakers are connected to your computer, and then unplug and reconnect the speakers. Replace the non-powered speakers with powered speakers. Under Hardware and Sound, tap Troubleshoot and audio playback. Speakers and sound Symptom Possible solution Volume is produced. No sound is very low or unsatisfactory. Tap the Start button, tap Control Panel, tap Action Center...
Getting Started (For Select TouchSmart Models Only)
Page 27
... PCM Audio. (HP TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.) Software troubleshooting Some software repairs are as simple as a printer, hard disk drive, mouse, or keyboard. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as restarting your computer to communicate with the product) or hardware driver to the computer. Updating drivers A driver is connected from the gaming device to factory defaults...
... PCM Audio. (HP TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.) Software troubleshooting Some software repairs are as simple as a printer, hard disk drive, mouse, or keyboard. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as restarting your computer to communicate with the product) or hardware driver to the computer. Updating drivers A driver is connected from the gaming device to factory defaults...
Getting Started (For Select TouchSmart Models Only)
Page 28
... Start button. 2. To update a driver, tap Update Driver, and then follow the onscreen instructions. Close all open the Device Manager window. 3. Tap the plus sign (+) to expand the type of device you want to the HP Support website: www.hp.com/support and select the task, Download drivers and software. ROM drives). 4. You can also set restore points manually. Follow the onscreen instructions. Type Device Manager into the Start Search box, and then tap Device Manager to an earlier version of the driver...
... Start button. 2. To update a driver, tap Update Driver, and then follow the onscreen instructions. Close all open the Device Manager window. 3. Tap the plus sign (+) to expand the type of device you want to the HP Support website: www.hp.com/support and select the task, Download drivers and software. ROM drives). 4. You can also set restore points manually. Follow the onscreen instructions. Type Device Manager into the Start Search box, and then tap Device Manager to an earlier version of the driver...
Quick Setup Guide
Page 5
... Troubleshooting and Maintenance Guide on your computer. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. HP Support website: http://www.hp.com/go /win7. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. Click Start, and then click Help and Support or visit ● Find Windows 7 password http://www.hp.com/go /contactHP ● Upgrade or replace Upgrading...
... Troubleshooting and Maintenance Guide on your computer. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. HP Support website: http://www.hp.com/go /win7. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. Click Start, and then click Help and Support or visit ● Find Windows 7 password http://www.hp.com/go /contactHP ● Upgrade or replace Upgrading...
Quick Setup Guide
Page 8
... on-screen instructions to install each update you did not set up Internet service. 4 Chapter 2 Setting up the computer for your computer operating system. Follow the on the setup view. 2. e. Look in an unstable installation, infect the computer with an Internet Service Provider (ISP). b. d. Click Download next to each downloaded update. 4. If necessary, select your computer model name and number in the HP User Manuals folder. 6. Select Download drivers and software (and firmware), type your computer model...
... on-screen instructions to install each update you did not set up Internet service. 4 Chapter 2 Setting up the computer for your computer operating system. Follow the on the setup view. 2. e. Look in an unstable installation, infect the computer with an Internet Service Provider (ISP). b. d. Click Download next to each downloaded update. 4. If necessary, select your computer model name and number in the HP User Manuals folder. 6. Select Download drivers and software (and firmware), type your computer model...
Quick Setup Guide
Page 20
... you connected the speakers to your computer, and then unplug and reconnect the speakers. Volume is produced. Log in monitor speakers, use the monitor front-panel Volume button to an audio connector, not a Line In or headphone connector. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. For Windows 7: 1. Speakers and sound Symptom Possible solution No sound is...
... you connected the speakers to your computer, and then unplug and reconnect the speakers. Volume is produced. Log in monitor speakers, use the monitor front-panel Volume button to an audio connector, not a Line In or headphone connector. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. For Windows 7: 1. Speakers and sound Symptom Possible solution No sound is...
Quick Setup Guide
Page 21
... Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Do not connect a telephone cable to a local area network (LAN). Software troubleshooting To repair software problems, try these methods: ● Turn the computer off completely and then turn it came with the product) or hardware driver to a configuration that you have a dial-up a connection...
... Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Do not connect a telephone cable to a local area network (LAN). Software troubleshooting To repair software problems, try these methods: ● Turn the computer off completely and then turn it came with the product) or hardware driver to a configuration that you have a dial-up a connection...
Quick Setup Guide
Page 22
... on -screen instructions. To add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Type Device Manager into the Start Search box, and then click Device Manager to open programs. 2. Close all open programs. 2. Click Start, right-click Computer, and then click Properties. 3. screen instructions. Click the plus sign (+) to expand the type of the driver if the new one does not solve your computer, use System Restore to...
... on -screen instructions. To add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Type Device Manager into the Start Search box, and then click Device Manager to open programs. 2. Close all open programs. 2. Click Start, right-click Computer, and then click Properties. 3. screen instructions. Click the plus sign (+) to expand the type of the driver if the new one does not solve your computer, use System Restore to...
Quick Setup Guide
Page 25
... hardware upgrades that the computer was working properly before attempting to upgrade your system. Customer support for help with your system for repairs 21 Customer support for thirty (30) days from the time you purchased your computer. Phone assistance to get you up and running is covered for repairs If your computer needs to be repaired or to have parts replaced, you have completely set...
... hardware upgrades that the computer was working properly before attempting to upgrade your system. Customer support for help with your system for repairs 21 Customer support for thirty (30) days from the time you purchased your computer. Phone assistance to get you up and running is covered for repairs If your computer needs to be repaired or to have parts replaced, you have completely set...