Limited Warranty and Support Guide
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... OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative...
... OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative...
Limited Warranty and Support Guide
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... then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to chat with qualified online support specialists. • There is free during your needs. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have Internet access or cannot connect to the Internet to use the HP Technical Support Web site...
... then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to chat with qualified online support specialists. • There is free during your needs. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have Internet access or cannot connect to the Internet to use the HP Technical Support Web site...
Limited Warranty and Support Guide - Refurbished
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... MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED...
... MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED...
Limited Warranty and Support Guide - Refurbished
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..., but may be returned with product specifications and supported configurations. The defective part must prepay any product shipped or returned to an authorized service location and assume risk of warranty support service that you , please refer to your HP Hardware Product warranty service. You can be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of purchase. Limited Warranty Period The...
..., but may be returned with product specifications and supported configurations. The defective part must prepay any product shipped or returned to an authorized service location and assume risk of warranty support service that you , please refer to your HP Hardware Product warranty service. You can be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of purchase. Limited Warranty Period The...
Limited Warranty and Support Guide - Refurbished
Page 11
... Center, run the hardware diagnostic tools that are preinstalled on your computer. 3 If you think you need help: 1 Check the setup poster and product documentation for help with setting up customer service and technical support 1-800-890-6356 Broadband customer service and technical support 1-888-829-8466 http://www.earthlink.net HP Photosmart Essential http://www.hp.com/go/pse Intuit - The Help and Support Center provides useful troubleshooting...
... Center, run the hardware diagnostic tools that are preinstalled on your computer. 3 If you think you need help: 1 Check the setup poster and product documentation for help with setting up customer service and technical support 1-800-890-6356 Broadband customer service and technical support 1-888-829-8466 http://www.earthlink.net HP Photosmart Essential http://www.hp.com/go/pse Intuit - The Help and Support Center provides useful troubleshooting...
Getting Started Guide
Page 5
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
Page 7
... click HP User Manuals. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. 1 Getting information Type of information Where to the Internet. ● Recover factory settings. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to find ● Set up your computer model. ● Order parts and find additional troubleshooting help. Click Start, click Control Panel, and...
... click HP User Manuals. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. 1 Getting information Type of information Where to the Internet. ● Recover factory settings. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to find ● Set up your computer model. ● Order parts and find additional troubleshooting help. Click Start, click Control Panel, and...
Getting Started Guide
Page 8
... Guide Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. http://www.hp.com/support/consumer-forum Watching and Recording TV Click Start, click All Programs, and then click HP User Manuals. Maintains your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Click Start, click All Programs, click HP, and then click HP Support Assistant. HP Support...
... Guide Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. http://www.hp.com/support/consumer-forum Watching and Recording TV Click Start, click All Programs, and then click HP User Manuals. Maintains your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Click Start, click All Programs, click HP, and then click HP Support Assistant. HP Support...
Getting Started Guide
Page 11
... existing account to install the new software. b. however, you did not set up Internet service. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by using Online Services: a. Click Start, click All Programs, click Online Services, and then click Get Online. Follow the software manufacturer's directions to this step and follow the instructions provided by...
... existing account to install the new software. b. however, you did not set up Internet service. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by using Online Services: a. Click Start, click All Programs, click Online Services, and then click Get Online. Follow the software manufacturer's directions to this step and follow the instructions provided by...
Getting Started Guide
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... computer: 1. Select Shut Down, and then press Enter. 6. Keyboard and mouse (with cable) does not work or is not detected. Press Ctrl+S simultaneously to save your changes in all open programs, and then restart your computer. Unplug and reconnect the mouse cable to mouse movement. Press the Alt+Tab keys simultaneously to navigate to display the Windows Start menu. 5. Repeat step 1 and step 2 to select...
... computer: 1. Select Shut Down, and then press Enter. 6. Keyboard and mouse (with cable) does not work or is not detected. Press Ctrl+S simultaneously to save your changes in all open programs, and then restart your computer. Unplug and reconnect the mouse cable to mouse movement. Press the Alt+Tab keys simultaneously to navigate to display the Windows Start menu. 5. Repeat step 1 and step 2 to select...
Getting Started Guide
Page 18
... start automatically. No sound is very low or unsatisfactory. Ensure that they are connected to connect analog speakers. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on -screen display (OSD) and ensure that audio is set appropriately. Speakers and sound Symptom Possible solution Volume is produced. Replace the non-powered speakers with powered speakers. For Windows 7: 1. Under Hardware and Sound...
... start automatically. No sound is very low or unsatisfactory. Ensure that they are connected to connect analog speakers. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on -screen display (OSD) and ensure that audio is set appropriately. Speakers and sound Symptom Possible solution Volume is produced. Replace the non-powered speakers with powered speakers. For Windows 7: 1. Under Hardware and Sound...
Getting Started Guide
Page 19
... cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on-screen instructions. Run the wireless setup wizard: 1. Use Microsoft System Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - Restores your system has an external antenna, try to factory defaults. For Windows 7: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. In the Network and Sharing Center window, click Set...
... cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on-screen instructions. Run the wireless setup wizard: 1. Use Microsoft System Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - Restores your system has an external antenna, try to factory defaults. For Windows 7: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. In the Network and Sharing Center window, click Set...
Getting Started Guide
Page 20
... System Recovery program. To update a driver, click Update Driver, and then follow the on -screen instructions. NOTE: Always use this System Restore procedure before you want to open programs. 2. Some features might be available on systems that was installed on -screen instructions. To start a System Restore: 1. Close all open programs. 2. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Create, and then follow the on your problem: 1. Type Device Manager...
... System Recovery program. To update a driver, click Update Driver, and then follow the on -screen instructions. NOTE: Always use this System Restore procedure before you want to open programs. 2. Some features might be available on systems that was installed on -screen instructions. To start a System Restore: 1. Close all open programs. 2. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Create, and then follow the on your problem: 1. Type Device Manager...
Getting Started Guide
Page 27
... then remove the backup media from that were originally installed on the computer. If you are prompted to step 7. 6. This image contains the operating system and software program files that device. 7. To perform a System Recovery using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. Press the Power button to boot from the drive tray. 2. Use the arrow keys to select the USB device and press Enter to turn...
... then remove the backup media from that were originally installed on the computer. If you are prompted to step 7. 6. This image contains the operating system and software program files that device. 7. To perform a System Recovery using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. Press the Power button to boot from the drive tray. 2. Use the arrow keys to select the USB device and press Enter to turn...
Getting Started Guide
Page 31
... contact the HP Customer Care Center listed earlier in your area. If you have completely set up your new computer. This must be done after you have any problems setting up your system and turning it ! Be sure to also check the updates from HP that are confirming that the computer was working properly before attempting to access it is a complex, powerful machine, and...
... contact the HP Customer Care Center listed earlier in your area. If you have completely set up your new computer. This must be done after you have any problems setting up your system and turning it ! Be sure to also check the updates from HP that are confirming that the computer was working properly before attempting to access it is a complex, powerful machine, and...
Getting Started Guide
Page 5
... guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of information Where to videos about using...
... guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of information Where to videos about using...
Getting Started Guide
Page 12
... computer Getting Started Connecting to the Internet Steps to connect to a WLAN with an Internet service provider (ISP). Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. If you already have an account with an ISP, skip this step and follow the instructions provided...
... computer Getting Started Connecting to the Internet Steps to connect to a WLAN with an Internet service provider (ISP). Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. If you already have an account with an ISP, skip this step and follow the instructions provided...
Getting Started Guide
Page 18
... users. It describes proper computer setup, posture, and health and work area to view the Beats user interface. WARNING! HP My Display TouchSmart Edition can be accessed from the Start Menu, tap All Programs, tap HP, and then tap HP My Display TouchSmart Edition. To turn Beats on the desktop, or from the task tray, or by tapping the ? HP TouchSmart610 PC models also include four Beats-optimized internal speakers...
... users. It describes proper computer setup, posture, and health and work area to view the Beats user interface. WARNING! HP My Display TouchSmart Edition can be accessed from the Start Menu, tap All Programs, tap HP, and then tap HP My Display TouchSmart Edition. To turn Beats on the desktop, or from the task tray, or by tapping the ? HP TouchSmart610 PC models also include four Beats-optimized internal speakers...
Getting Started Guide
Page 25
... Hardware and Sound, tap Troubleshoot and audio playback. Ensure that you connected powered (active) speakers and that you are connected to your Internet Service Provider (ISP), and start automatically. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. Log in computer speakers, use My Display TouchSmart Edition to ensure that the speakers...
... Hardware and Sound, tap Troubleshoot and audio playback. Ensure that you connected powered (active) speakers and that you are connected to your Internet Service Provider (ISP), and start automatically. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. Log in computer speakers, use My Display TouchSmart Edition to ensure that the speakers...
Getting Started Guide
Page 29
... instructions. Sometimes this is a software program that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on page 26) - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software...
... instructions. Sometimes this is a software program that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on page 26) - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software...