Limited Warranty and Support Guide
Page 6
... service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance...
... service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance...
Limited Warranty and Support Guide
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... You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. and out-of purchase available. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. HP Total Care HP...
... You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. and out-of purchase available. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. HP Total Care HP...
Limited Warranty and Support Guide - Refurbished
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... parts or hardware products removed under this product will , at its discretion, repair or replace any product from which the serial number has been removed or that your purchase price or lease payments (less interest) instead of HP. In the unlikely event that has been damaged or rendered defective (a) as a result of end-user-replaceable HP or HP-approved parts if available for your failure...
... parts or hardware products removed under this product will , at its discretion, repair or replace any product from which the serial number has been removed or that your purchase price or lease payments (less interest) instead of HP. In the unlikely event that has been damaged or rendered defective (a) as a result of end-user-replaceable HP or HP-approved parts if available for your failure...
Limited Warranty and Support Guide - Refurbished
Page 8
... a specified, fixed period commencing on -site labor support to repair your HP Hardware Product to an authorized service location for insuring any shipping charges, taxes, or duties associated with local business practices. Once the part arrives, replace the defective part pursuant to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of purchase. The defective part must (a) have purchased. You can also obtain...
... a specified, fixed period commencing on -site labor support to repair your HP Hardware Product to an authorized service location for insuring any shipping charges, taxes, or duties associated with local business practices. Once the part arrives, replace the defective part pursuant to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of purchase. The defective part must (a) have purchased. You can also obtain...
Limited Warranty and Support Guide - Refurbished
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Click the Windows® Start button, Help and Support, and then click Contact Support. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Software and Connectivity Support America Online U.S.: 1-888-346-3704 Canada: 1-888-265-4357...
Click the Windows® Start button, Help and Support, and then click Contact Support. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Software and Connectivity Support America Online U.S.: 1-888-346-3704 Canada: 1-888-265-4357...
Getting Started Guide
Page 5
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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... then click HP User Manuals. Setup poster included with your computer. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. and software issues. 2. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Click Start, click Control Panel, and then click System and common computer hardware Security. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. ● See how-to videos about using the features of...
... then click HP User Manuals. Setup poster included with your computer. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. and software issues. 2. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Click Start, click Control Panel, and then click System and common computer hardware Security. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. ● See how-to videos about using the features of...
Getting Started Guide
Page 8
... and help from the Windows community. ● Connect to the Regulatory and Safety Information document in the HP User Manuals folder. Click Start, All Programs, and then click HP User Manuals. 2 Chapter 1 Getting information ENWW Where to find Limited Warranty and Support Guide or the Warranty and Support Information included with your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance.
... and help from the Windows community. ● Connect to the Regulatory and Safety Information document in the HP User Manuals folder. Click Start, All Programs, and then click HP User Manuals. 2 Chapter 1 Getting information ENWW Where to find Limited Warranty and Support Guide or the Warranty and Support Information included with your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance.
Getting Started Guide
Page 11
... a virus, or be illegal. Connecting to the Internet Steps to connect to install additional software programs or hardware devices. Using your Internet connection through your computer. ENWW Connecting to install the new software. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. NOTE: Use only licensed original software. Click Start, click All Programs, click Online Services, and then click Get Online. b. Computer risk Computer feature Unauthorized access to data and ongoing threats...
... a virus, or be illegal. Connecting to the Internet Steps to connect to install additional software programs or hardware devices. Using your Internet connection through your computer. ENWW Connecting to install the new software. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. NOTE: Use only licensed original software. Click Start, click All Programs, click Online Services, and then click Get Online. b. Computer risk Computer feature Unauthorized access to data and ongoing threats...
Getting Started Guide
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... reconnect the mouse cable to your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW Press Num Lock on the keyboard simultaneously to display the Windows Start menu. 5. Press Ctrl+S simultaneously to save your computer: 1. After saving changes in all open program. 2. Use the arrow keys to select the Arrow button that the arrow keys on the number keypad can be used. Cursor does not move using the arrow keys on...
... reconnect the mouse cable to your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW Press Num Lock on the keyboard simultaneously to display the Windows Start menu. 5. Press Ctrl+S simultaneously to save your computer: 1. After saving changes in all open program. 2. Use the arrow keys to select the Arrow button that the arrow keys on the number keypad can be used. Cursor does not move using the arrow keys on...
Getting Started Guide
Page 18
... Control Panel, click Action Center, and then click Troubleshooting. 2. Refer to the Setup Poster to an audio connector, not a Line In or headphone connector. Under Hardware and Sound, click Troubleshoot and audio playback. Speakers and sound Symptom Possible solution Volume is produced. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Replace the non-powered speakers with powered speakers. Ensure that they are using built-in to enter the on . Internet access...
... Control Panel, click Action Center, and then click Troubleshooting. 2. Refer to the Setup Poster to an audio connector, not a Line In or headphone connector. Under Hardware and Sound, click Troubleshoot and audio playback. Speakers and sound Symptom Possible solution Volume is produced. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Replace the non-powered speakers with powered speakers. Ensure that they are using built-in to enter the on . Internet access...
Getting Started Guide
Page 19
...-screen instructions. Restores the software (if it on page 18) - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. ENWW Software troubleshooting 13 Update the drivers (see System recovery on again. Restores your Internet service provider (ISP) for your system has an external antenna, try to move the antenna to factory defaults. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use Microsoft System Restore Software program and hardware driver...
...-screen instructions. Restores the software (if it on page 18) - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. ENWW Software troubleshooting 13 Update the drivers (see System recovery on again. Restores your Internet service provider (ISP) for your system has an external antenna, try to move the antenna to factory defaults. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use Microsoft System Restore Software program and hardware driver...
Getting Started Guide
Page 20
... of the driver if the new one does not solve your computer, use the System Recovery program. Click the plus sign (+) to a previous restore point. Microsoft System Restore If you use System Restore to return the computer to expand the type of Microsoft Windows. Close all open programs. 2. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. To add restore points manually: 1. Click Start. 2. Click Start, right...
... of the driver if the new one does not solve your computer, use the System Recovery program. Click the plus sign (+) to a previous restore point. Microsoft System Restore If you use System Restore to return the computer to expand the type of Microsoft Windows. Close all open programs. 2. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. To add restore points manually: 1. Click Start. 2. Click Start, right...
Getting Started Guide
Page 27
... recovery disc #1 into a USB port. 3. When the Recovery Manager is powering on to back up the boot menu. Recovery media Recovery media can be used only with this computer. System Recovery from hard drive, select media, and then click Next. 8. Back up your computer, and the media can be available on the computer. If the computer works, click Start, click the Arrow button next to turn on systems that device. 7. Under I need help immediately, click Factory Reset...
... recovery disc #1 into a USB port. 3. When the Recovery Manager is powering on to back up the boot menu. Recovery media Recovery media can be used only with this computer. System Recovery from hard drive, select media, and then click Next. 8. Back up your computer, and the media can be available on the computer. If the computer works, click Start, click the Arrow button next to turn on systems that device. 7. Under I need help immediately, click Factory Reset...
Getting Started Guide
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... support Easy to use. The HP website has updated software, tips and tricks, answers for many years to also check the updates from the time you need. But it , click Start, then click Help and Support). Problems? Refer to access it is covered for help and will help with setting up and running is a complex, powerful machine, and sometimes things go wrong. Getting started Follow the setup poster...
... support Easy to use. The HP website has updated software, tips and tricks, answers for many years to also check the updates from the time you need. But it , click Start, then click Help and Support). Problems? Refer to access it is covered for help and will help with setting up and running is a complex, powerful machine, and sometimes things go wrong. Getting started Follow the setup poster...
Getting Started Guide
Page 5
... hardware and software issues. Windows 7 troubleshooting tools: 1. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Tap the Start button, tap All Programs, and then tap User Guides. Setup...
... hardware and software issues. Windows 7 troubleshooting tools: 1. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Tap the Start button, tap All Programs, and then tap User Guides. Setup...
Getting Started Guide
Page 12
... computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Connecting to the Internet Steps to connect to a WLAN with an Internet service provider (ISP). If you already have an account with an ISP, skip this step and follow the instructions provided...
... computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Connecting to the Internet Steps to connect to a WLAN with an Internet service provider (ISP). If you already have an account with an ISP, skip this step and follow the instructions provided...
Getting Started Guide
Page 18
... mode can be set to the factory default, or optimized for movie, text, or gaming. ● Status indicators let you know if the onscreen keyboard scroll lock, number lock, or caps lock are set. ● A settings screen lets you adjust color with the touch of a button. ● An options screen lets you set display options, set transparency, and check for updates. Using Beats Audio™ Select HP TouchSmart PC models only Your HP TouchSmart...
... mode can be set to the factory default, or optimized for movie, text, or gaming. ● Status indicators let you know if the onscreen keyboard scroll lock, number lock, or caps lock are set. ● A settings screen lets you adjust color with the touch of a button. ● An options screen lets you set display options, set transparency, and check for updates. Using Beats Audio™ Select HP TouchSmart PC models only Your HP TouchSmart...
Getting Started Guide
Page 25
... connected, the internal speakers are connected to your Internet Service Provider (ISP), and start automatically. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Hardware and Sound, tap Troubleshoot and audio playback. For Windows 7: 1. You can also use the Volume button to adjust volume. Ensure that the volume is set appropriately. Log in computer speakers, use My Display TouchSmart Edition to ensure that the speakers are muted. If you connected the speakers...
... connected, the internal speakers are connected to your Internet Service Provider (ISP), and start automatically. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Hardware and Sound, tap Troubleshoot and audio playback. For Windows 7: 1. You can also use the Volume button to adjust volume. Ensure that the volume is set appropriately. Log in computer speakers, use My Display TouchSmart Edition to ensure that the speakers are muted. If you connected the speakers...
Getting Started Guide
Page 29
... (+) to factory defaults. ● System Recovery (see Microsoft System Restore on page 29) - Restore your computer to a configuration that enables your problem: 1. Or, to revert to update or rollback. (For example, DVD/CD- You can also go to open the Device Manager window. 3. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Tap the Start button. 2. To update a driver, tap Update Driver, and then follow the onscreen instructions. Follow...
... (+) to factory defaults. ● System Recovery (see Microsoft System Restore on page 29) - Restore your computer to a configuration that enables your problem: 1. Or, to revert to update or rollback. (For example, DVD/CD- You can also go to open the Device Manager window. 3. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Tap the Start button. 2. To update a driver, tap Update Driver, and then follow the onscreen instructions. Follow...