Limited Warranty and Support Guide
Page 6
... and signed by an authorized representative of end-user-replaceable HP or HP-approved parts if available for your own installation of HP. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the...
... and signed by an authorized representative of end-user-replaceable HP or HP-approved parts if available for your own installation of HP. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the...
Limited Warranty and Support Guide
Page 11
... qualified support specialists. • Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to your computer's Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both...
... qualified support specialists. • Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to your computer's Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both...
Limited Warranty and Support Guide - Refurbished
Page 7
... OF NORMAL USE. or (g) by modification or service by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your exclusive remedy for damage that occurs as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes; (b) by operation outside the...
... OF NORMAL USE. or (g) by modification or service by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your exclusive remedy for damage that occurs as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes; (b) by operation outside the...
Limited Warranty and Support Guide - Refurbished
Page 8
... you are available at : http://www.hp.com/support Pickup and Return Warranty Service Your HP Limited Warranty may be applicable to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of all component replacements, support uplift contracts are required to fulfill your hardware. Types of Warranty Service To enable HP to provide the best possible support and service during standard office hours. If further assistance...
... you are available at : http://www.hp.com/support Pickup and Return Warranty Service Your HP Limited Warranty may be applicable to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of all component replacements, support uplift contracts are required to fulfill your hardware. Types of Warranty Service To enable HP to provide the best possible support and service during standard office hours. If further assistance...
Limited Warranty and Support Guide - Refurbished
Page 11
... Internet Security http://www.symantec.com/techsupp 9 You can register your limited warranty period. Go to the User Guides for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your product model number, serial number, and date of product news, support...
... Internet Security http://www.symantec.com/techsupp 9 You can register your limited warranty period. Go to the User Guides for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your product model number, serial number, and date of product news, support...
Getting Started Guide
Page 5
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
Page 7
... Windows 7 password information. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. and software issues. 2. Upgrading...
... Windows 7 password information. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. and software issues. 2. Upgrading...
Getting Started Guide
Page 8
... Help & Tools. Click Start, All Programs, and then click HP User Manuals. 2 Chapter 1 Getting information ENWW Maintains your computer. Click Start, click All Programs, click HP, and then click HP Support Assistant. Where to find Limited Warranty and Support Guide or the Warranty and Support Information included with your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Safety information...
... Help & Tools. Click Start, All Programs, and then click HP User Manuals. 2 Chapter 1 Getting information ENWW Maintains your computer. Click Start, click All Programs, click HP, and then click HP Support Assistant. Where to find Limited Warranty and Support Guide or the Warranty and Support Information included with your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Safety information...
Getting Started Guide
Page 11
... on the setup poster. 2. NOTE: Use only licensed original software. Follow the on-screen instructions to select an ISP and set up Internet service. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. however, you might choose another ISP or transfer an existing account to this step and follow the instructions provided by using Online Services: a. Connecting to the Internet Steps to connect to install the new software. Using your Internet connection through...
... on the setup poster. 2. NOTE: Use only licensed original software. Follow the on-screen instructions to select an ISP and set up Internet service. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. however, you might choose another ISP or transfer an existing account to this step and follow the instructions provided by using Online Services: a. Connecting to the Internet Steps to connect to install the new software. Using your Internet connection through...
Getting Started Guide
Page 16
... keys simultaneously to navigate to display the Windows Start menu. 5. After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard to save changes in all open programs. 4. Cursor does not move using the arrow keys on most-not all open program. 2. Use the arrow keys to select the Arrow button that the arrow keys on the number keypad can be used. Unplug and reconnect the mouse cable...
... keys simultaneously to navigate to display the Windows Start menu. 5. After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard to save changes in all open programs. 4. Cursor does not move using the arrow keys on most-not all open program. 2. Use the arrow keys to select the Arrow button that the arrow keys on the number keypad can be used. Unplug and reconnect the mouse cable...
Getting Started Guide
Page 18
... are turned on the graphics card (select models only) to connect your computer, and then unplug and reconnect the speakers. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound, click Troubleshoot and audio playback. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on . If you connected the speakers to connect analog speakers. Speakers and sound...
... are turned on the graphics card (select models only) to connect your computer, and then unplug and reconnect the speakers. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound, click Troubleshoot and audio playback. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on . If you connected the speakers to connect analog speakers. Speakers and sound...
Getting Started Guide
Page 19
... are using the proper cables for assistance. For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Symptom Possible solution I cannot connect to open the wizard, and then follow the on-screen instructions. Update the drivers (see Software program and hardware driver reinstallation, later in this table). - Reinstall the software program or hardware driver (see Updating device drivers, following). Your computer might damage the network adapter. Click Start, click Control Panel, click Network and Internet, and...
... are using the proper cables for assistance. For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Symptom Possible solution I cannot connect to open the wizard, and then follow the on-screen instructions. Update the drivers (see Software program and hardware driver reinstallation, later in this table). - Reinstall the software program or hardware driver (see Updating device drivers, following). Your computer might damage the network adapter. Click Start, click Control Panel, click Network and Internet, and...
Getting Started Guide
Page 20
...-ROM drives). 4. Close all open the Device Manager window. 3. Click Start. 2. To update a driver, click Update Driver, and then follow the on -screen instructions. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Some features might be available on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW Click Create, and then follow the on your problem: 1. To start a System Restore: 1. NOTE: Always use the System Recovery program. Microsoft System Restore If you use this System Restore...
...-ROM drives). 4. Close all open the Device Manager window. 3. Click Start. 2. To update a driver, click Update Driver, and then follow the on -screen instructions. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Some features might be available on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW Click Create, and then follow the on your problem: 1. To start a System Restore: 1. NOTE: Always use the System Recovery program. Microsoft System Restore If you use this System Restore...
Getting Started Guide
Page 27
... Power button to turn on page 18. Use the arrow keys to select the USB device and press Enter to choose between running System Recovery from a USB flash drive, press Esc as the computer is working, create a backup DVD or backup USB flash drive containing all recovery media from the system. 12. Under I need help immediately, click Factory Reset. 9. If you are shipped without backing up the boot menu. To create recovery media, see Creating recovery media under System recovery...
... Power button to turn on page 18. Use the arrow keys to select the USB device and press Enter to choose between running System Recovery from a USB flash drive, press Esc as the computer is working, create a backup DVD or backup USB flash drive containing all recovery media from the system. 12. Under I need help immediately, click Factory Reset. 9. If you are shipped without backing up the boot menu. To create recovery media, see Creating recovery media under System recovery...
Getting Started Guide
Page 31
... work right now - Go to the Support website listed earlier in this document and search for choosing this computer. Award-winning HP Customer Support is our promise to help Your new computer is a complex, powerful machine, and sometimes things go wrong. First look at Help on your Windows desktop (to access it on how to fix the problem. Whether with setting up and running...
... work right now - Go to the Support website listed earlier in this document and search for choosing this computer. Award-winning HP Customer Support is our promise to help Your new computer is a complex, powerful machine, and sometimes things go wrong. First look at Help on your Windows desktop (to access it on how to fix the problem. Whether with setting up and running...
Getting Started Guide
Page 5
...) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. If the...
...) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. If the...
Getting Started Guide
Page 12
... a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Get Internet service. ◦ Sign up your computer Getting Started Connecting to the Internet Steps to connect to a WLAN with an Internet service provider (ISP). If you already have an account with an ISP, skip this step and follow the instructions provided...
... a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Get Internet service. ◦ Sign up your computer Getting Started Connecting to the Internet Steps to connect to a WLAN with an Internet service provider (ISP). If you already have an account with an ISP, skip this step and follow the instructions provided...
Getting Started Guide
Page 18
... the screen display using the touch feature. ● You can adjust sound, brightness, and contrast. ● Viewing mode can be set to the factory default, or optimized for movie, text, or gaming. ● Status indicators let you know if the onscreen keyboard scroll lock, number lock, or caps lock are set transparency, and check for updates. HP My Display TouchSmart Edition can be accessed from the Start Menu...
... the screen display using the touch feature. ● You can adjust sound, brightness, and contrast. ● Viewing mode can be set to the factory default, or optimized for movie, text, or gaming. ● Status indicators let you know if the onscreen keyboard scroll lock, number lock, or caps lock are set transparency, and check for updates. HP My Display TouchSmart Edition can be accessed from the Start Menu...
Getting Started Guide
Page 25
... speakers. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Log in computer speakers, use My Display TouchSmart Edition to ensure that they are connected to adjust volume. Speakers and sound Symptom Possible solution Volume is produced. When an Audio Line Out connector...
... speakers. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Log in computer speakers, use My Display TouchSmart Edition to ensure that they are connected to adjust volume. Speakers and sound Symptom Possible solution Volume is produced. When an Audio Line Out connector...
Getting Started Guide
Page 29
... as a printer, hard disk drive, mouse, or keyboard. Getting Started Software troubleshooting 25 Tap the Start button. 2. ROM drives). 4. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Or, to revert to communicate with the product) or hardware driver to open the Device Manager window. 3. Restore your computer to a configuration that enables your problem: 1. You can also go to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page...
... as a printer, hard disk drive, mouse, or keyboard. Getting Started Software troubleshooting 25 Tap the Start button. 2. ROM drives). 4. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Or, to revert to communicate with the product) or hardware driver to open the Device Manager window. 3. Restore your computer to a configuration that enables your problem: 1. You can also go to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page...