Limited Warranty and Support Guide
Page 4
...) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region. Limitation of HP. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by...
...) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region. Limitation of HP. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by...
Limited Warranty and Support Guide
Page 6
... performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. Service Upgrades HP has a range of additional support and service coverage for insuring any shipping charges, taxes, or duties associated with sufficient, free, and safe access to and use of service upgrades and the cost for warranty repair. If your hardware. You are required to replace yourself based on -site warranty service is outside...
... performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. Service Upgrades HP has a range of additional support and service coverage for insuring any shipping charges, taxes, or duties associated with sufficient, free, and safe access to and use of service upgrades and the cost for warranty repair. If your hardware. You are required to replace yourself based on -site warranty service is outside...
Limited Warranty and Support Guide
Page 9
... equipment: • Do not disable the power cord grounding plug. Click Start, and then click Help and Support. Go to use ergonomically correct lifting procedures when moving the computer. The guide is located on your computer. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Click Start, All Programs, and then click User Guides. Safety Information For more...
... equipment: • Do not disable the power cord grounding plug. Click Start, and then click Help and Support. Go to use ergonomically correct lifting procedures when moving the computer. The guide is located on your computer. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Click Start, All Programs, and then click User Guides. Safety Information For more...
Limited Warranty and Support Guide
Page 10
...) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with qualified online support specialists. • There is free during your product...
...) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with qualified online support specialists. • There is free during your product...
Limited Warranty and Support Guide - Refurbished
Page 7
... its discretion, repair or replace any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of HP's choosing that manifests a defect in transit; or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that your HP Hardware Product has recurring failures, HP, at...
... its discretion, repair or replace any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of HP's choosing that manifests a defect in transit; or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that your HP Hardware Product has recurring failures, HP, at...
Limited Warranty and Support Guide - Refurbished
Page 8
... HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of warranty support service that you are the types of or to your specific HP Hardware Product announcement. Under the terms of the product to provide timely support; (d) ensure that all repair, logistics, and insurance costs in the provided shipping material. HP provides on instructions and documentation provided by HP to and from your location, repair...
... HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of warranty support service that you are the types of or to your specific HP Hardware Product announcement. Under the terms of the product to provide timely support; (d) ensure that all repair, logistics, and insurance costs in the provided shipping material. HP provides on instructions and documentation provided by HP to and from your location, repair...
Limited Warranty and Support Guide - Refurbished
Page 11
The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Registration is free during your limited warranty...
The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Registration is free during your limited warranty...
Limited Warranty and Support Guide - Refurbished
Page 12
... reclaim your needs. Fees are subject to better handle your old product for recycling. HP Planet Partners HP is sensitive to the environment and has a program, Planet Partners, to make it is as FDISK, use the HP Technical Support Web site or to 1,073,741,824 bytes. Hard disk drives are available 24/7 in - Because of the partitions contains the system recovery information...
... reclaim your needs. Fees are subject to better handle your old product for recycling. HP Planet Partners HP is sensitive to the environment and has a program, Planet Partners, to make it is as FDISK, use the HP Technical Support Web site or to 1,073,741,824 bytes. Hard disk drives are available 24/7 in - Because of the partitions contains the system recovery information...
Upgrading and Servicing
Page 1
Removing and Replacing a CD/DVD Drive ........2 Removing the CD/DVD Drive 2 Installing a New CD/DVD Drive 4 Removing and Replacing a Hard Disk Drive .....8 Removing the Hard Disk Drive 8 Installing a New Hard Disk Drive 10 Upgrading or Replacing Memory 14 Removing the Memory 14 Installing a New Memory Card 18 Troubleshooting 22 Removing and Replacing a Computer Stand ..24 Removing the Stand 24 Installing a New Stand 25 UPGRADING AND SERVICING GUIDE HP TouchSmart310 Computer features may vary by model.
Removing and Replacing a CD/DVD Drive ........2 Removing the CD/DVD Drive 2 Installing a New CD/DVD Drive 4 Removing and Replacing a Hard Disk Drive .....8 Removing the Hard Disk Drive 8 Installing a New Hard Disk Drive 10 Upgrading or Replacing Memory 14 Removing the Memory 14 Installing a New Memory Card 18 Troubleshooting 22 Removing and Replacing a Computer Stand ..24 Removing the Stand 24 Installing a New Stand 25 UPGRADING AND SERVICING GUIDE HP TouchSmart310 Computer features may vary by model.
Upgrading and Servicing
Page 15
... any internal parts or electronic components. Because the memory uses dual channels, you to shock impact. Upgrading or replacing Memory HP TouchSmart310 Computer features may vary by touching the metal cage of the fan when the power is extremely sensitive to retrieve them if they take less space in Windows will be injured by the spinning fan blades. Avoid touching sharp edges inside...
... any internal parts or electronic components. Because the memory uses dual channels, you to shock impact. Upgrading or replacing Memory HP TouchSmart310 Computer features may vary by touching the metal cage of the fan when the power is extremely sensitive to retrieve them if they take less space in Windows will be injured by the spinning fan blades. Avoid touching sharp edges inside...
Getting Started Guide
Page 3
... for installing software and hardware devices 7 Connecting to the Internet 8 Transferring files and settings to your new computer 9 Computer orientation 10 Connecting a game console 11 HP My Display TouchSmart Edition 13 Using Beats Audio 14 Using the HP TouchSmart with safety and comfort 14 4 Troubleshooting and maintenance 16 Computer does not start 16 Power 17 Display (screen 17 Keyboard and mouse (with cable 18 Keyboard and mouse (wireless 20 Speakers and sound 21 Internet access 21 Memory 23 Gaming mode 24 Software troubleshooting 24 Maintenance 27 System Recovery 29...
... for installing software and hardware devices 7 Connecting to the Internet 8 Transferring files and settings to your new computer 9 Computer orientation 10 Connecting a game console 11 HP My Display TouchSmart Edition 13 Using Beats Audio 14 Using the HP TouchSmart with safety and comfort 14 4 Troubleshooting and maintenance 16 Computer does not start 16 Power 17 Display (screen 17 Keyboard and mouse (with cable 18 Keyboard and mouse (wireless 20 Speakers and sound 21 Internet access 21 Memory 23 Gaming mode 24 Software troubleshooting 24 Maintenance 27 System Recovery 29...
Getting Started Guide
Page 5
... parts and find ● Set up your computer. Setup documentation included with your computer. ● See how-to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Tap the Start button...
... parts and find ● Set up your computer. Setup documentation included with your computer. ● See how-to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Tap the Start button...
Getting Started Guide
Page 8
... to open the application. ◦ Pin magnets to the Magic Canvas to prevent them from scrolling off the screen. ◦ Bring an application into view by touching it there, and filter the media types that vary by model, such as an adjustable webcam, a CD/DVD and Blu-ray player and burner, Bluetooth capability, USB ports, a media card reader, Wireless 802.11n networking, full support for...
... to open the application. ◦ Pin magnets to the Magic Canvas to prevent them from scrolling off the screen. ◦ Bring an application into view by touching it there, and filter the media types that vary by model, such as an adjustable webcam, a CD/DVD and Blu-ray player and burner, Bluetooth capability, USB ports, a media card reader, Wireless 802.11n networking, full support for...
Getting Started Guide
Page 12
... not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with an Internet service provider (ISP). Get Internet service. ◦ Sign up your computer Getting Started Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router...
... not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with an Internet service provider (ISP). Get Internet service. ◦ Sign up your computer Getting Started Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router...
Getting Started Guide
Page 15
... on the mouse. To adjust the screen display, see Adjusting incoming-video display settings with HP Picture-in IR out 1. To switch between full screen mode and partial screen mode, tap the gaming image on the screen, or left click on page 13. 4. Connect the game box cable to an HDMI port to use your system as a high-resolution monitor for gaming. Connect the external speaker audio cable to the A/V source connector (audio out) (1) located at the back...
... on the mouse. To adjust the screen display, see Adjusting incoming-video display settings with HP Picture-in IR out 1. To switch between full screen mode and partial screen mode, tap the gaming image on the screen, or left click on page 13. 4. Connect the game box cable to an HDMI port to use your system as a high-resolution monitor for gaming. Connect the external speaker audio cable to the A/V source connector (audio out) (1) located at the back...
Getting Started Guide
Page 18
...-optimized internal speakers and a Beats toggle button on the back panel. Using Beats Audio™ Select HP TouchSmart PC models only Your HP TouchSmart PC features audio connectors (headphone and Audio Out) that are set. ● A settings screen lets you adjust color with the touch of BEATS audio using the internal speakers, HP recommends connecting a matching HP subwoofer to experience crisp and clear sound separation. It describes proper computer setup, posture, and health and work area to the factory default...
...-optimized internal speakers and a Beats toggle button on the back panel. Using Beats Audio™ Select HP TouchSmart PC models only Your HP TouchSmart PC features audio connectors (headphone and Audio Out) that are set. ● A settings screen lets you adjust color with the touch of BEATS audio using the internal speakers, HP recommends connecting a matching HP subwoofer to experience crisp and clear sound separation. It describes proper computer setup, posture, and health and work area to the factory default...
Getting Started Guide
Page 22
... computer: 1. Use the arrow keys to select the Arrow button that the arrow keys on the number keypad can be used. Cursor does not respond to your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started Unplug and reconnect the mouse cable to mouse movement. Keyboard and mouse (with cable) does not work or is still not detected, turn off the computer, unplug and reconnect the keyboard to display the Windows Start menu. 5.
... computer: 1. Use the arrow keys to select the Arrow button that the arrow keys on the number keypad can be used. Cursor does not respond to your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started Unplug and reconnect the mouse cable to mouse movement. Keyboard and mouse (with cable) does not work or is still not detected, turn off the computer, unplug and reconnect the keyboard to display the Windows Start menu. 5.
Getting Started Guide
Page 25
... unsatisfactory. When external speakers are using built-in to your Internet Service Provider (ISP), and start automatically. Speakers and sound Symptom Possible solution Volume is muted. For Windows 7: 1. Ensure that you connected powered (active) speakers and that the volume is produced. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Ensure that the speakers are muted. To resume from Sleep mode, press the Sleep button (select models only), or...
... unsatisfactory. When external speakers are using built-in to your Internet Service Provider (ISP), and start automatically. Speakers and sound Symptom Possible solution Volume is muted. For Windows 7: 1. Ensure that you connected powered (active) speakers and that the volume is produced. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Ensure that the speakers are muted. To resume from Sleep mode, press the Sleep button (select models only), or...
Getting Started Guide
Page 29
... Update Driver, and then follow the onscreen instructions. Updating drivers A driver is the easiest way to an earlier version of device you have created. You can also go to open the Device Manager window. 3. Getting Started Software troubleshooting 25 Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Erase and reformat the hard disk drive, and then reinstall the operating...
... Update Driver, and then follow the onscreen instructions. Updating drivers A driver is the easiest way to an earlier version of device you have created. You can also go to open the Device Manager window. 3. Getting Started Software troubleshooting 25 Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Erase and reformat the hard disk drive, and then reinstall the operating...
Getting Started Guide
Page 32
... check for driver updates for further details. Also, be caught beforehand by using Hard Disk Diagnostic. Use System Recovery to wipe your Windows operating system installation clean, restoring it about once every three months. Visit www.hp.com/support for example, the Ethernet and USB connectors). 28 Chapter 4 Troubleshooting and maintenance Getting Started Most antivirus products have slipped through unnoticed. Make a backup of your favorite programs. Windows Update Run Windows Update monthly to install updates. As needed Backing up...
... check for driver updates for further details. Also, be caught beforehand by using Hard Disk Diagnostic. Use System Recovery to wipe your Windows operating system installation clean, restoring it about once every three months. Visit www.hp.com/support for example, the Ethernet and USB connectors). 28 Chapter 4 Troubleshooting and maintenance Getting Started Most antivirus products have slipped through unnoticed. Make a backup of your favorite programs. Windows Update Run Windows Update monthly to install updates. As needed Backing up...