HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... issues. Page 6 Updates to the Intel Matrix Storage Manager driver are configured with Intel Matrix Storage Manager Technology. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. The latest device driver versions address multiple known issues that could affect hard disk drive performance and...
... issues. Page 6 Updates to the Intel Matrix Storage Manager driver are configured with Intel Matrix Storage Manager Technology. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. The latest device driver versions address multiple known issues that could affect hard disk drive performance and...
User Guide
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...your hardware and software information 5 Locating hardware ...5 Locating software ...5 Tablet edge components ...6 Display ...8 Keyboard base ...10 Top ...10 TouchPad ...11 Lights ...12 Keys ...13 Right side ...14 Left side ...15 Releasing the tablet from the keyboard base 16 Changing your tablet's settings ...16 Changing your tablet's view 16 Adjusting your tablet's autorotate lock 16 Adjusting your tablet's screen brightness 17 Labels ...17 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls 19 Using the wireless button 19 Using operating...
...your hardware and software information 5 Locating hardware ...5 Locating software ...5 Tablet edge components ...6 Display ...8 Keyboard base ...10 Top ...10 TouchPad ...11 Lights ...12 Keys ...13 Right side ...14 Left side ...15 Releasing the tablet from the keyboard base 16 Changing your tablet's settings ...16 Changing your tablet's view 16 Adjusting your tablet's autorotate lock 16 Adjusting your tablet's screen brightness 17 Labels ...17 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls 19 Using the wireless button 19 Using operating...
User Guide
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...Starting Setup Utility (BIOS) ...65 Updating the BIOS ...65 Determining the BIOS version 65 Downloading a BIOS update 66 Using HP PC Hardware Diagnostics (UEFI 66 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 67 10 Backing up, restoring, and recovering ...68 Creating recovery media and backups 68 Creating HP Recovery media 68 Restore and recovery ...69 Recovering using HP Recovery Manager 70 What you need to know 70 Using the HP Recovery partition (select models only 70 Using HP Recovery media to recover 71 Changing the computer boot order 71 Removing the HP Recovery...
...Starting Setup Utility (BIOS) ...65 Updating the BIOS ...65 Determining the BIOS version 65 Downloading a BIOS update 66 Using HP PC Hardware Diagnostics (UEFI 66 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 67 10 Backing up, restoring, and recovering ...68 Creating recovery media and backups 68 Creating HP Recovery media 68 Restore and recovery ...69 Recovering using HP Recovery Manager 70 What you need to know 70 Using the HP Recovery partition (select models only 70 Using HP Recovery media to recover 71 Changing the computer boot order 71 Removing the HP Recovery...
User Guide
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... TouchPad or touch screen to share. To share drives on the same network: 1. Type control panel in the File Sharing box, and then click Add. 4. Click Share and then follow the on-screen instructions. From the Windows desktop, open File Explorer. 2. Under View your computer. From the Start screen, type control panel, and then select Control Panel. 2. Network computers can exchange software and data with content you are not limited to using...
... TouchPad or touch screen to share. To share drives on the same network: 1. Type control panel in the File Sharing box, and then click Add. 4. Click Share and then follow the on-screen instructions. From the Windows desktop, open File Explorer. 2. Under View your computer. From the Start screen, type control panel, and then select Control Panel. 2. Network computers can exchange software and data with content you are not limited to using...
User Guide
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... when making changes in combination with the appropriate action key. f3 Increases the screen brightness incrementally as long as you hold down the key. f6 Mutes or restores speaker sound. NOTE: A wireless network must press the fn key in Setup Utility. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to a simultaneous display on . Errors...
... when making changes in combination with the appropriate action key. f3 Increases the screen brightness incrementally as long as you hold down the key. f6 Mutes or restores speaker sound. NOTE: A wireless network must press the fn key in Setup Utility. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to a simultaneous display on . Errors...
User Guide
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... working. From the Start screen, type power options, and then select Power Options. 2. Setting password protection on the keyboard. ● Tap or swipe the TouchPad. To exit Sleep: ● Briefly press the power button. ● If the display is closed, and the tablet is connected to the keyboard base, open the display. ● Press a key on wakeup To set a password to be required on wakeup. 3. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change...
... working. From the Start screen, type power options, and then select Power Options. 2. Setting password protection on the keyboard. ● Tap or swipe the TouchPad. To exit Sleep: ● Briefly press the power button. ● If the display is closed, and the tablet is connected to the keyboard base, open the display. ● Press a key on wakeup To set a password to be required on wakeup. 3. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change...
User Guide
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... the Start screen, type d, and then type disk. 3. physically reorganizes) the fragmented files and folders on the hard drive so that the system can resolve issues and bring new features and options to your computer. However, depending on the size of your hard drive and the number of HP programs and drivers. To run Disk Defragmenter: 1. Updating programs and drivers HP recommends that you can defragment your equipment. Updates...
... the Start screen, type d, and then type disk. 3. physically reorganizes) the fragmented files and folders on the hard drive so that the system can resolve issues and bring new features and options to your computer. However, depending on the size of your hard drive and the number of HP programs and drivers. To run Disk Defragmenter: 1. Updating programs and drivers HP recommends that you can defragment your equipment. Updates...
User Guide
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... power-on -screen instructions. Your changes take effect when the computer restarts. The following table describes the TPM settings in Setup Utility. Protects administrator-level access to a Windows user account. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on or restart the computer, quickly press esc, and then press f10. 2. NOTE: The administrator password can be entered each time you turn on password. Use the arrow keys to access Setup Utility (BIOS) contents. Setting Windows passwords Password User password Administrator password Function...
... power-on -screen instructions. Your changes take effect when the computer restarts. The following table describes the TPM settings in Setup Utility. Protects administrator-level access to a Windows user account. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on or restart the computer, quickly press esc, and then press f10. 2. NOTE: The administrator password can be entered each time you turn on password. Use the arrow keys to access Setup Utility (BIOS) contents. Setting Windows passwords Password User password Administrator password Function...
User Guide
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... select Available. ● If you select Hidden, the TPM device is not visible in order to fully protect your choice in the operating system. For more information about computer viruses, from the Start screen, type hp support assistant, and then select the HP Support Assistant app. Using Internet security software When you use the antivirus program of your computer as a trial offer. An antivirus...
... select Available. ● If you select Hidden, the TPM device is not visible in order to fully protect your choice in the operating system. For more information about computer viruses, from the Start screen, type hp support assistant, and then select the HP Support Assistant app. Using Internet security software When you use the antivirus program of your computer as a trial offer. An antivirus...
User Guide
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... hardware failure. At this location, you regularly update the software and drivers that were originally installed on your computer and information ENWW At this location, you can be software you regularly update the software and drivers that were originally installed on your computer, regularly update the software. To download the latest versions, go to a system or network. Installing HP and third-party software updates HP recommends that you install on your wireless network, always enable...
... hardware failure. At this location, you regularly update the software and drivers that were originally installed on your computer and information ENWW At this location, you can be software you regularly update the software and drivers that were originally installed on your computer, regularly update the software. To download the latest versions, go to a system or network. Installing HP and third-party software updates HP recommends that you install on your wireless network, always enable...
User Guide
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... other software components. 66 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ENWW From the Start screen, type file, and then select File Explorer. 2. Click Updates and tune-ups, and then click Check for example, filename.exe). Follow the on-screen instructions to download your selection to the BIOS version currently installed on your BIOS, make a note of the path to the location on your hard drive. Downloading a BIOS update CAUTION...
... other software components. 66 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ENWW From the Start screen, type file, and then select File Explorer. 2. Click Updates and tune-ups, and then click Check for example, filename.exe). Follow the on-screen instructions to download your selection to the BIOS version currently installed on your BIOS, make a note of the path to the location on your hard drive. Downloading a BIOS update CAUTION...
User Guide
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... hardware-enabling applications. To create HP Recovery media: IMPORTANT: For tablets, connect to the keyboard dock before you begin creating the recovery media. ● The creation process can take up to an hour or more information, see Help and Support. Restore and recovery There are several options for installation through the Drivers and Applications Reinstall option in the image continue to be connected to a USB port on -screen instructions. Other applications included in HP Recovery Manager...
... hardware-enabling applications. To create HP Recovery media: IMPORTANT: For tablets, connect to the keyboard dock before you begin creating the recovery media. ● The creation process can take up to an hour or more information, see Help and Support. Restore and recovery There are several options for installation through the Drivers and Applications Reinstall option in the image continue to be connected to a USB port on -screen instructions. Other applications included in HP Recovery Manager...
User Guide
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...; HP Recovery Manager recovers only software that was installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state by using the HP Recovery partition (select models only). IMPORTANT: HP Recovery Manager does not automatically provide backups of your country or region, and follow the on-screen instructions. If you have replaced the hard drive...
...; HP Recovery Manager recovers only software that was installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state by using the HP Recovery partition (select models only). IMPORTANT: HP Recovery Manager does not automatically provide backups of your country or region, and follow the on-screen instructions. If you have replaced the hard drive...
User Guide
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...method can change the boot order: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Changing the computer boot order If computer does not restart in HP Recovery Manager, you to remove the HP Recovery partition to recover the original system. Removing the HP Recovery partition HP Recovery Manager software allows you can no longer use HP Recovery media to free up all personal files. 2. Select Remove Recovery Partition, and then follow the on -screen instructions. Select Troubleshoot from . 4. If possible, back up hard drive space. Restart...
...method can change the boot order: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Changing the computer boot order If computer does not restart in HP Recovery Manager, you to remove the HP Recovery partition to recover the original system. Removing the HP Recovery partition HP Recovery Manager software allows you can no longer use HP Recovery media to free up all personal files. 2. Select Remove Recovery Partition, and then follow the on -screen instructions. Select Troubleshoot from . 4. If possible, back up hard drive space. Restart...
User Guide
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...power, using 53 F firewall software 64 fn key, identifying 13, 49 fun things to do 2 H HDMI port connecting 33 identifying 14, 27 HDMI, configuring audio 33 headphones, connecting 31 Hibernation exiting 51 initiated during critical battery level 53 initiating 51 high-definition devices, connecting 33 hot keys description 49 using 49 HP and third-party software updates, installing 64 HP Mobile Broadband, disabled 23 HP PC Hardware Diagnostics (UEFI) downloading 67 HP Recovery Manager correcting boot problems 71 starting 70 HP Recovery media creating 68 recovery 71 HP Recovery partition recovery...
...power, using 53 F firewall software 64 fn key, identifying 13, 49 fun things to do 2 H HDMI port connecting 33 identifying 14, 27 HDMI, configuring audio 33 headphones, connecting 31 Hibernation exiting 51 initiated during critical battery level 53 initiating 51 high-definition devices, connecting 33 hot keys description 49 using 49 HP and third-party software updates, installing 64 HP Mobile Broadband, disabled 23 HP PC Hardware Diagnostics (UEFI) downloading 67 HP Recovery Manager correcting boot problems 71 starting 70 HP Recovery media creating 68 recovery 71 HP Recovery partition recovery...
User Guide
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... system recovery 70 P passwords Setup Utility (BIOS) 62 Windows 62 pinching touch screen gesture 44 pinching TouchPad gesture 37 ports HDMI 14, 27, 33 USB 3.0 14, 15, 27, 28 power button, identifying 6 power connector, identifying 7, 14 power meter 52 power, battery 52 product name and number, computer 17 public WLAN connection 22 R recovery discs 68, 71 HP Recovery Manager 70 media 71 options 68 starting 70 supported discs 68 system 70 USB flash drive 71 using HP Recovery media 69 recovery media creating 68 creating using HP Recovery Manager 69 recovery partition removing 71 regulatory...
... system recovery 70 P passwords Setup Utility (BIOS) 62 Windows 62 pinching touch screen gesture 44 pinching TouchPad gesture 37 ports HDMI 14, 27, 33 USB 3.0 14, 15, 27, 28 power button, identifying 6 power connector, identifying 7, 14 power meter 52 power, battery 52 product name and number, computer 17 public WLAN connection 22 R recovery discs 68, 71 HP Recovery Manager 70 media 71 options 68 starting 70 supported discs 68 system 70 USB flash drive 71 using HP Recovery media 69 recovery media creating 68 creating using HP Recovery Manager 69 recovery partition removing 71 regulatory...
HP Split 13 x2 PC Maintenance and Service Guide
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... supported parts for authorized service provider only parts. Make special note of each screw size and location during removal and replacement. Back cover NOTE: The back cover spare part kit includes internal shielding. Removal and replacement procedures NOTE: HP continually improves and changes product parts. Remove the back cover: 1. Description Spare part number For use only on tablet models without WWAN capability 736881-001 Display assembly: NOTE: The display assembly does not include the display assembly cable...
... supported parts for authorized service provider only parts. Make special note of each screw size and location during removal and replacement. Back cover NOTE: The back cover spare part kit includes internal shielding. Removal and replacement procedures NOTE: HP continually improves and changes product parts. Remove the back cover: 1. Description Spare part number For use only on tablet models without WWAN capability 736881-001 Display assembly: NOTE: The display assembly does not include the display assembly cable...
HP Split 13 x2 PC Maintenance and Service Guide
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... Setup Utility (BIOS) without saving your hard drive. Do not insert, remove, connect, or disconnect any instructions that contains the update. 4. From the Start screen, type support, and then select the HP Support Assistant app. 2. At the download area, follow these instructions: Do not disconnect power from the computer by following the on your BIOS, make a note of damage to the BIOS version currently installed on the screen after the download is running on -screen instructions...
... Setup Utility (BIOS) without saving your hard drive. Do not insert, remove, connect, or disconnect any instructions that contains the update. 4. From the Start screen, type support, and then select the HP Support Assistant app. 2. At the download area, follow these instructions: Do not disconnect power from the computer by following the on your BIOS, make a note of damage to the BIOS version currently installed on the screen after the download is running on -screen instructions...
HP Split 13 x2 PC Maintenance and Service Guide
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... to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. 88 Chapter 7 Backing up data to the replacement drive. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type h, and then select Help and Support. ● If you can use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory image to another drive. For more information, see Recovering using Windows System Restore, see Remove...
... to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. 88 Chapter 7 Backing up data to the replacement drive. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type h, and then select Help and Support. ● If you can use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory image to another drive. For more information, see Recovering using Windows System Restore, see Remove...
HP Split 13 x2 PC Maintenance and Service Guide
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..., 74 power cord set requirements 93 spare part numbers 26 power requirements, product description 3 processor, product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 memory module 1 microphone 2 operating system 3 optical drive 1 ports 3 power requirements 3 processors 1 product name 1 security 3 sensors 2 serviceability 3 storage 1 video 2 wireless 2 product name 1 proximity sensor module removal 41 spare part number 17, 27, 41 R release latch 9 removal/replacement procedures 38, 68 right-side components 14 RJ45-to-USB adapter...
..., 74 power cord set requirements 93 spare part numbers 26 power requirements, product description 3 processor, product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 memory module 1 microphone 2 operating system 3 optical drive 1 ports 3 power requirements 3 processors 1 product name 1 security 3 sensors 2 serviceability 3 storage 1 video 2 wireless 2 product name 1 proximity sensor module removal 41 spare part number 17, 27, 41 R release latch 9 removal/replacement procedures 38, 68 right-side components 14 RJ45-to-USB adapter...