User Guide
Page 22
...consumption, electrical specifications, and acoustic emissions In order to the product support home page for HP's all-inclusive help for your scanner environment is sold. Operating environmental range Review the recommended operating-environment specifications for the product: 12 Chapter 1 Product overview ENWW This ...that came with earthing connection. See www.hp.com/support for current information. Depth 172 mm (6.8 in) 198 mm (7.8 in ) 2. Height 2000 s2, 3000 s4 and N4000 snw1 models 154 mm (6.1 in) 5000 s5, 7000 s3 and N7000 snw1 models 190 mm (7.5 in ) 3. Product...
...consumption, electrical specifications, and acoustic emissions In order to the product support home page for HP's all-inclusive help for your scanner environment is sold. Operating environmental range Review the recommended operating-environment specifications for the product: 12 Chapter 1 Product overview ENWW This ...that came with earthing connection. See www.hp.com/support for current information. Depth 172 mm (6.8 in) 198 mm (7.8 in ) 2. Height 2000 s2, 3000 s4 and N4000 snw1 models 154 mm (6.1 in) 5000 s5, 7000 s3 and N7000 snw1 models 190 mm (7.5 in ) 3. Product...
User Guide
Page 41
...test the connection. ● Save Only: Select this option to save the information without saving. Review all the information, and then click one scanned output file. ENWW Set up access control The...; Cancel: Select this option to access the SharePoint path. 6. Set up the scanner (N4000 snw1 and N7000 snw1 models) 31 From the Home screen on the product control panel, touch the Network or icon...) Option Description Color Select whether scanned files will be in black and white or in the HP Embedded Web Server (EWS) provides controls to display the IP address or host name. De-...
...test the connection. ● Save Only: Select this option to save the information without saving. Review all the information, and then click one scanned output file. ENWW Set up access control The...; Cancel: Select this option to access the SharePoint path. 6. Set up the scanner (N4000 snw1 and N7000 snw1 models) 31 From the Home screen on the product control panel, touch the Network or icon...) Option Description Color Select whether scanned files will be in black and white or in the HP Embedded Web Server (EWS) provides controls to display the IP address or host name. De-...
User Guide
Page 88
... of the computer. Scanner installation problems Review the following information about resolving scanner installation problems. ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Table 4-2 Check cable Cable type Power cable USB cable Ethernet cable (N4000 snw1 and N7000 snw1 models) Action The power cable is...
... of the computer. Scanner installation problems Review the following information about resolving scanner installation problems. ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Table 4-2 Check cable Cable type Power cable USB cable Ethernet cable (N4000 snw1 and N7000 snw1 models) Action The power cable is...
User Guide
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...: www.hp.com/support/sj3000s4 ○ N4000 snw1 models: www.hp.com/support/sjn4000snw1 ○ 5000 s5 models: www.hp.com/support/sjflow5000s5 ○ 7000 s3 models: www.hp.com/support/sjflow7000s3 ○ N7000 snw1 models: www.hp.com/support/sjflown7000snw1 The scanner will not turn on If the scanner will not turn on . - Power issues Review the following...
...: www.hp.com/support/sj3000s4 ○ N4000 snw1 models: www.hp.com/support/sjn4000snw1 ○ 5000 s5 models: www.hp.com/support/sjflow5000s5 ○ 7000 s3 models: www.hp.com/support/sjflow7000s3 ○ N7000 snw1 models: www.hp.com/support/sjflown7000snw1 The scanner will not turn on If the scanner will not turn on . - Power issues Review the following...
User Guide
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Scanner operation problems Review the following information about resolving scanner operation problems. ● Connection issues ● Buttons are not working properly ● LCD issues (5000 s5 and 7000 s3 models) ● The touch panel display issues (N4000 snw1 and N7000 snw1 models) ● Scanning performance issues ● Issues with text recognition (OCR) (Windows) ● Email problems (N4000 snw1 and N7000 snw1 models) ENWW Scanner operation problems 87
Scanner operation problems Review the following information about resolving scanner operation problems. ● Connection issues ● Buttons are not working properly ● LCD issues (5000 s5 and 7000 s3 models) ● The touch panel display issues (N4000 snw1 and N7000 snw1 models) ● Scanning performance issues ● Issues with text recognition (OCR) (Windows) ● Email problems (N4000 snw1 and N7000 snw1 models) ENWW Scanner operation problems 87
User Guide
Page 98
... Remove all other USB devices from working. ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software. Press the Power button to turn off the scanner, wait 30 seconds, and then turn on the USB ... switch, try the following: 1. Connection issues Review the following information about resolving connection issues. ● Check the USB connection ● Check the ethernet connection (N4000 snw1 and N7000 snw1 models) ● Check the wireless connection (N4000 snw1 and N7000 snw1 models) Check the USB connection Follow these steps...
... Remove all other USB devices from working. ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software. Press the Power button to turn off the scanner, wait 30 seconds, and then turn on the USB ... switch, try the following: 1. Connection issues Review the following information about resolving connection issues. ● Check the USB connection ● Check the ethernet connection (N4000 snw1 and N7000 snw1 models) ● Check the wireless connection (N4000 snw1 and N7000 snw1 models) Check the USB connection Follow these steps...
User Guide
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Check the wireless connection (N4000 snw1 and N7000 snw1 models) Review the following steps. 1. If you are not working correctly, try connecting to the same wireless network. ● For macOS, verify that the service set identifier... the wireless router supports Bonjour. Restart the computer. 4. Contact HP Support at: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ENWW Scanner operation problems 89 Buttons are not...
Check the wireless connection (N4000 snw1 and N7000 snw1 models) Review the following steps. 1. If you are not working correctly, try connecting to the same wireless network. ● For macOS, verify that the service set identifier... the wireless router supports Bonjour. Restart the computer. 4. Contact HP Support at: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ENWW Scanner operation problems 89 Buttons are not...
User Guide
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...working , or are staying in the wrong state. The touch panel display issues (N4000 snw1 and N7000 snw1 models) The following symptoms indicate a problem with the scanner control panel. ●... Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button. LCD issues (5000 s5 and 7000 s3 models) Review... the wrong state. If the scanner exhibits any of these problems, contact HP support at www.hp.com/support. For example, you get a single-sided scan when you ...
...working , or are staying in the wrong state. The touch panel display issues (N4000 snw1 and N7000 snw1 models) The following symptoms indicate a problem with the scanner control panel. ●... Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button. LCD issues (5000 s5 and 7000 s3 models) Review... the wrong state. If the scanner exhibits any of these problems, contact HP support at www.hp.com/support. For example, you get a single-sided scan when you ...