User Guide
Page 22
... the Installation Guide that meets certain power specifications. For additional instructions, go to HP support on the country/region where the product is large enough to operate properly... not convert operating voltages. This will damage the product and void the product warranty. Operating environmental range Review the recommended operating-environment specifications for your scanner environment is sold. Width 300 mm (11.8 in) 310.... Go to a socket-outlet with the product. Height 2000 s2, 3000 s4 and N4000 snw1 models 154 mm (6.1 in) 5000 s5, 7000 s3 and N7000 snw1 models 190...
... the Installation Guide that meets certain power specifications. For additional instructions, go to HP support on the country/region where the product is large enough to operate properly... not convert operating voltages. This will damage the product and void the product warranty. Operating environmental range Review the recommended operating-environment specifications for your scanner environment is sold. Width 300 mm (11.8 in) 310.... Go to a socket-outlet with the product. Height 2000 s2, 3000 s4 and N4000 snw1 models 154 mm (6.1 in) 5000 s5, 7000 s3 and N7000 snw1 models 190...
User Guide
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... SMTP port number. Figure 2-2 Example of the EWS screen Step three: Configure the Scan to Email feature Use Scan to E-mail Setup in the HP Embedded Web Server (EWS) for the new outgoing email profile in the SMTP Authentication area: ● In the SMTP User ID field, enter the... complete the following fields in the From E-mail Address field. 4. Typically, for email service, select the Always use secure connection (SSL/TLS) check box. 5. Review all the information, and then click one of configuration. ● If you are using Gmail for Gmail, the SMTP address is smtp.gmail.com, port...
... SMTP port number. Figure 2-2 Example of the EWS screen Step three: Configure the Scan to Email feature Use Scan to E-mail Setup in the HP Embedded Web Server (EWS) for the new outgoing email profile in the SMTP Authentication area: ● In the SMTP User ID field, enter the... complete the following fields in the From E-mail Address field. 4. Typically, for email service, select the Always use secure connection (SSL/TLS) check box. 5. Review all the information, and then click one of configuration. ● If you are using Gmail for Gmail, the SMTP address is smtp.gmail.com, port...
User Guide
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... multiple documents should be combined into one of the following fields: ● In the Display Name field, enter the name to display for JPEG file. 5. Review all the information, and then click one scanned output file. In the Network Folder Information area, complete the following options: ● Save and Test: Select...
... multiple documents should be combined into one of the following fields: ● In the Display Name field, enter the name to display for JPEG file. 5. Review all the information, and then click one scanned output file. In the Network Folder Information area, complete the following options: ● Save and Test: Select...
User Guide
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...information without testing the connection. ● Cancel: Select this option to display for JPEG file. 5. Review all the information, and then click one scanned output file. ENWW Set up access control The Access... field, enter the name to quit the configuration without saving. Set up the scanner (N4000 snw1 and N7000 snw1 models) 31 Combine Documents Select On or Off to indicate whether multiple... documents should be in black and white or in the HP Embedded Web Server (EWS) provides controls to the EWS, the password is required before setting...
...information without testing the connection. ● Cancel: Select this option to display for JPEG file. 5. Review all the information, and then click one scanned output file. ENWW Set up access control The Access... field, enter the name to quit the configuration without saving. Set up the scanner (N4000 snw1 and N7000 snw1 models) 31 Combine Documents Select On or Off to indicate whether multiple... documents should be in black and white or in the HP Embedded Web Server (EWS) provides controls to the EWS, the password is required before setting...
User Guide
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... Scanner installation problems Review the following information about resolving scanner installation problems. ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Table 4-2 Check cable Cable type Power cable USB cable Ethernet cable (N4000 snw1 and N7000 ...into an outlet and turned on. ● Press the Power button to turn off the computer. Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might not be compatible ...
... Scanner installation problems Review the following information about resolving scanner installation problems. ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Table 4-2 Check cable Cable type Power cable USB cable Ethernet cable (N4000 snw1 and N7000 ...into an outlet and turned on. ● Press the Power button to turn off the computer. Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might not be compatible ...
User Guide
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...has not become disconnected from the scanner or unplugged from the power source. ● The power supply might not be defective. Power issues Review the following : ● The scanner might have been unplugged. Check to the power outlet or surge protector that the Power LED on .... assistance: ○ 2000 s2 models: www.hp.com/support/sj2000s2 ○ 3000 s4 models: www.hp.com/support/sj3000s4 ○ N4000 snw1 models: www.hp.com/support/sjn4000snw1 ○ 5000 s5 models: www.hp.com/support/sjflow5000s5 ○ 7000 s3 models: www.hp.com/support/sjflow7000s3 ○ N7000 snw1 models:...
...has not become disconnected from the scanner or unplugged from the power source. ● The power supply might not be defective. Power issues Review the following : ● The scanner might have been unplugged. Check to the power outlet or surge protector that the Power LED on .... assistance: ○ 2000 s2 models: www.hp.com/support/sj2000s2 ○ 3000 s4 models: www.hp.com/support/sj3000s4 ○ N4000 snw1 models: www.hp.com/support/sjn4000snw1 ○ 5000 s5 models: www.hp.com/support/sjflow5000s5 ○ 7000 s3 models: www.hp.com/support/sjflow7000s3 ○ N7000 snw1 models:...
User Guide
Page 93
... or any visible debris. 6. An item loaded in the input tray and scan again. Pull forward on the latch to close the hatch. 7. Paper jams Review the following for resolving the issue. ● The item might have something on it, such as staples or self-adhesive notes on the original that...
... or any visible debris. 6. An item loaded in the input tray and scan again. Pull forward on the latch to close the hatch. 7. Paper jams Review the following for resolving the issue. ● The item might have something on it, such as staples or self-adhesive notes on the original that...
User Guide
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...connected. Press the Power button to ensure that they are not skewed. ● The pages might not be placed correctly. Paper feed issues Review the following information about resolving paper feed issues. ● Paper jamming, skewing, misfeeds, or multiple-page feeds ● Paper does not ...feed from the scanner Paper jamming, skewing, misfeeds, or multiple-page feeds Review the following : Reload the pages into the input tray, ensuring that they make contact with the scanner hardware might contain more than the maximum...
...connected. Press the Power button to ensure that they are not skewed. ● The pages might not be placed correctly. Paper feed issues Review the following information about resolving paper feed issues. ● Paper jamming, skewing, misfeeds, or multiple-page feeds ● Paper does not ...feed from the scanner Paper jamming, skewing, misfeeds, or multiple-page feeds Review the following : Reload the pages into the input tray, ensuring that they make contact with the scanner hardware might contain more than the maximum...
User Guide
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... the originals are positioned appropriately. Clean the scanning strips with a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Image quality problems Review the following information about resolving image quality problems. ● The scanned images are not straight ● The scanned images have streaks or scratches ● The...
... the originals are positioned appropriately. Clean the scanning strips with a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Image quality problems Review the following information about resolving image quality problems. ● The scanned images are not straight ● The scanned images have streaks or scratches ● The...
User Guide
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Scanner operation problems Review the following information about resolving scanner operation problems. ● Connection issues ● Buttons are not working properly ● LCD issues (5000 s5 and 7000 s3 models) ● The touch panel display issues (N4000 snw1 and N7000 snw1 models) ● Scanning performance issues ● Issues with text recognition (OCR) (Windows) ● Email problems (N4000 snw1 and N7000 snw1 models) ENWW Scanner operation problems 87
Scanner operation problems Review the following information about resolving scanner operation problems. ● Connection issues ● Buttons are not working properly ● LCD issues (5000 s5 and 7000 s3 models) ● The touch panel display issues (N4000 snw1 and N7000 snw1 models) ● Scanning performance issues ● Issues with text recognition (OCR) (Windows) ● Email problems (N4000 snw1 and N7000 snw1 models) ENWW Scanner operation problems 87
User Guide
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...9679; Remove all other USB devices from working. ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software. Another USB cable might not be compatible with the scanner. ● Ensure that was included with the scanner. try... try connecting it into a different USB port on the scanner. 88 Chapter 4 Solve problems ENWW Connection issues Review the following : 1. Check the physical connection to check the ethernet connection. 1. Check the ethernet connection (N4000 snw1 and N7000 snw1 models) Follow these steps to the scanner.
...9679; Remove all other USB devices from working. ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software. Another USB cable might not be compatible with the scanner. ● Ensure that was included with the scanner. try... try connecting it into a different USB port on the scanner. 88 Chapter 4 Solve problems ENWW Connection issues Review the following : 1. Check the physical connection to check the ethernet connection. 1. Check the ethernet connection (N4000 snw1 and N7000 snw1 models) Follow these steps to the scanner.
User Guide
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...: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ENWW Scanner operation problems 89 Check the wireless connection (N4000 snw1 and N7000 snw1 models) Review the following steps. 1. Remove any...
...: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ENWW Scanner operation problems 89 Check the wireless connection (N4000 snw1 and N7000 snw1 models) Review the following steps. 1. Remove any...
User Guide
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If the scanner exhibits any of these problems, contact HP support at www.hp.com/support. If the scanner exhibits any of these problems, contact HP support at www.hp.com/support. LCD issues (5000 s5 and 7000 s3 models) Review the following information to resolving LCD issues. ● The LCD is ... at www.hp.com/support. The scanner buttons are not working , or are staying in the wrong state. For example, you get a single-sided scan when you press the Duplex Scan button. ENWW Scanner operation problems 91 The touch panel display issues (N4000 snw1 and N7000 snw1 models)...
If the scanner exhibits any of these problems, contact HP support at www.hp.com/support. If the scanner exhibits any of these problems, contact HP support at www.hp.com/support. LCD issues (5000 s5 and 7000 s3 models) Review the following information to resolving LCD issues. ● The LCD is ... at www.hp.com/support. The scanner buttons are not working , or are staying in the wrong state. For example, you get a single-sided scan when you press the Duplex Scan button. ENWW Scanner operation problems 91 The touch panel display issues (N4000 snw1 and N7000 snw1 models)...
User Guide
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... the scan destination ● Scanned files are not stuck together. Wait for the item to the minimum compression level or be disabled. Scanning performance issues Review the following information about resolving scanning performance issues. ● The scanner does not scan immediately ● The scanner is scanning items very slowly ● The...
... the scan destination ● Scanned files are not stuck together. Wait for the item to the minimum compression level or be disabled. Scanning performance issues Review the following information about resolving scanning performance issues. ● The scanner does not scan immediately ● The scanner is scanning items very slowly ● The...