User Guide
Page 22
...the product warranty. Operating environmental range Review the recommended operating-environment specifications for the product: 12 Chapter 1 Product overview ENWW Ensure to connect the power cord of power adapter to the product support home page for HP's all-inclusive help for your scanner..., go to accommodate the scanner. 1 3 3 2 Table 1-13 Product dimensions Model 1. Height 2000 s2, 3000 s4 and N4000 snw1 models 154 mm (6.1 in) 5000 s5, 7000 s3 and N7000 snw1 models 190 mm (7.5 in ) 3. Depth 172 mm (6.8 in) 198 mm (7.8 in ) 2. CAUTION: Power requirements are ...
...the product warranty. Operating environmental range Review the recommended operating-environment specifications for the product: 12 Chapter 1 Product overview ENWW Ensure to connect the power cord of power adapter to the product support home page for HP's all-inclusive help for your scanner..., go to accommodate the scanner. 1 3 3 2 Table 1-13 Product dimensions Model 1. Height 2000 s2, 3000 s4 and N4000 snw1 models 154 mm (6.1 in) 5000 s5, 7000 s3 and N7000 snw1 models 190 mm (7.5 in ) 3. Depth 172 mm (6.8 in) 198 mm (7.8 in ) 2. CAUTION: Power requirements are ...
User Guide
Page 41
... whether scanned files will be combined into one of multiple pages fed simultaneously into the document feeder. Review all the information, and then click one scanned output file. Delete Blank Page Select On or Off... to indicate whether blank pages should be in black and white or in the HP Embedded Web Server (EWS) provides controls to quit the configuration without saving. Misfeed Detection Select On...EWS, the password is required before setting up the scanner (N4000 snw1 and N7000 snw1 models) 31 De-skew Select On or Off to display the IP address or host name.
... whether scanned files will be combined into one of multiple pages fed simultaneously into the document feeder. Review all the information, and then click one scanned output file. Delete Blank Page Select On or Off... to indicate whether blank pages should be in black and white or in the HP Embedded Web Server (EWS) provides controls to quit the configuration without saving. Misfeed Detection Select On...EWS, the password is required before setting up the scanner (N4000 snw1 and N7000 snw1 models) 31 De-skew Select On or Off to display the IP address or host name.
User Guide
Page 88
... 4 Solve problems ENWW Scanner installation problems Review the following information about resolving scanner installation problems. ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Table 4-2 Check cable Cable type Power cable USB cable Ethernet cable (N4000 snw1 and N7000 snw1 models) Action The power cable is...
... 4 Solve problems ENWW Scanner installation problems Review the following information about resolving scanner installation problems. ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Table 4-2 Check cable Cable type Power cable USB cable Ethernet cable (N4000 snw1 and N7000 snw1 models) Action The power cable is...
User Guide
Page 90
.... - Go to the power outlet or surge protector that the Power LED on the control panel is still not on . - Power issues Review the following : ● The scanner might have been unplugged. Check that the Power LED on the control panel is on , the power ...; 2000 s2 models: www.hp.com/support/sj2000s2 ○ 3000 s4 models: www.hp.com/support/sj3000s4 ○ N4000 snw1 models: www.hp.com/support/sjn4000snw1 ○ 5000 s5 models: www.hp.com/support/sjflow5000s5 ○ 7000 s3 models: www.hp.com/support/sjflow7000s3 ○ N7000 snw1 models: www.hp.com/support/sjflown7000snw1 The scanner...
.... - Go to the power outlet or surge protector that the Power LED on the control panel is still not on . - Power issues Review the following : ● The scanner might have been unplugged. Check that the Power LED on the control panel is on , the power ...; 2000 s2 models: www.hp.com/support/sj2000s2 ○ 3000 s4 models: www.hp.com/support/sj3000s4 ○ N4000 snw1 models: www.hp.com/support/sjn4000snw1 ○ 5000 s5 models: www.hp.com/support/sjflow5000s5 ○ 7000 s3 models: www.hp.com/support/sjflow7000s3 ○ N7000 snw1 models: www.hp.com/support/sjflown7000snw1 The scanner...
User Guide
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Scanner operation problems Review the following information about resolving scanner operation problems. ● Connection issues ● Buttons are not working properly ● LCD issues (5000 s5 and 7000 s3 models) ● The touch panel display issues (N4000 snw1 and N7000 snw1 models) ● Scanning performance issues ● Issues with text recognition (OCR) (Windows) ● Email problems (N4000 snw1 and N7000 snw1 models) ENWW Scanner operation problems 87
Scanner operation problems Review the following information about resolving scanner operation problems. ● Connection issues ● Buttons are not working properly ● LCD issues (5000 s5 and 7000 s3 models) ● The touch panel display issues (N4000 snw1 and N7000 snw1 models) ● Scanning performance issues ● Issues with text recognition (OCR) (Windows) ● Email problems (N4000 snw1 and N7000 snw1 models) ENWW Scanner operation problems 87
User Guide
Page 98
... Remove all other USB devices from working. ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software. Check the physical connection to the scanner. ● Use the cable that the Ethernet cable is properly connected...Do one at a time; Connection issues Review the following information about resolving connection issues. ● Check the USB connection ● Check the ethernet connection (N4000 snw1 and N7000 snw1 models) ● Check the wireless connection (N4000 snw1 and N7000 snw1 models) Check the USB connection Follow these...
... Remove all other USB devices from working. ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software. Check the physical connection to the scanner. ● Use the cable that the Ethernet cable is properly connected...Do one at a time; Connection issues Review the following information about resolving connection issues. ● Check the USB connection ● Check the ethernet connection (N4000 snw1 and N7000 snw1 models) ● Check the wireless connection (N4000 snw1 and N7000 snw1 models) Check the USB connection Follow these...
User Guide
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Check the wireless connection (N4000 snw1 and N7000 snw1 models) Review the following steps. 1. If the security information is incorrect, run the wireless setup again. ● If the wireless network is correct, run the wireless setup .... If the problem still persists, there might be loose. Contact HP Support at: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ENWW Scanner operation problems 89 Also make sure...
Check the wireless connection (N4000 snw1 and N7000 snw1 models) Review the following steps. 1. If the security information is incorrect, run the wireless setup again. ● If the wireless network is correct, run the wireless setup .... If the problem still persists, there might be loose. Contact HP Support at: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ENWW Scanner operation problems 89 Also make sure...
User Guide
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... scanner exhibits any of these problems, contact HP support at www.hp.com/support. If the scanner exhibits any of these problems, contact HP support at www.hp.com/support. The touch panel display issues (N4000 snw1 and N7000 snw1 models) The following symptoms indicate a problem ...with the scanner touch panel. ● Touch panel issues: The display is blank, or part of the display content is missing. ● LED issues: LEDs are not working, or are staying in the wrong state. LCD issues (5000 s5 and 7000 s3 models) Review...
... scanner exhibits any of these problems, contact HP support at www.hp.com/support. If the scanner exhibits any of these problems, contact HP support at www.hp.com/support. The touch panel display issues (N4000 snw1 and N7000 snw1 models) The following symptoms indicate a problem ...with the scanner touch panel. ● Touch panel issues: The display is blank, or part of the display content is missing. ● LED issues: LEDs are not working, or are staying in the wrong state. LCD issues (5000 s5 and 7000 s3 models) Review...