Warranty and Legal Guide
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... ● Romania ● Belgium and the Netherlands ● Finland ● Slovenia ● Croatia ● Latvia ● Lithuania ● Estonia HP PRODUCT HP ScanJet Pro 2000 s2, 3000 s4, N4000 snw1, HP ScanJet Enterprise Flow 5000 s5, 7000 s3, N7000 snw1 DURATION OF LIMITED WARRANTY* One-year limited warranty NOTE: *Warranty and support options vary by product, country, and local...
... ● Romania ● Belgium and the Netherlands ● Finland ● Slovenia ● Croatia ● Latvia ● Lithuania ● Estonia HP PRODUCT HP ScanJet Pro 2000 s2, 3000 s4, N4000 snw1, HP ScanJet Enterprise Flow 5000 s5, 7000 s3, N7000 snw1 DURATION OF LIMITED WARRANTY* One-year limited warranty NOTE: *Warranty and support options vary by product, country, and local...
Warranty and Legal Guide
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Product model number HP ScanJet Pro 2000 s2 HP ScanJet Pro 3000 s4 HP ScanJet Pro N4000 snw1 HP ScanJet Enterprise Flow 5000 s5, HP ScanJet Enterprise Flow 7000 s3 HP ScanJet Enterprise Flow N7000 snw1 Regulatory model number SHNGD-1902-02 SHNGD-1902-01 SHNGD-1902-00 SHNGD-1604 (WW except India) SHNGD-1604-00 (India only) SHNGD-1901-00 ...
Product model number HP ScanJet Pro 2000 s2 HP ScanJet Pro 3000 s4 HP ScanJet Pro N4000 snw1 HP ScanJet Enterprise Flow 5000 s5, HP ScanJet Enterprise Flow 7000 s3 HP ScanJet Enterprise Flow N7000 snw1 Regulatory model number SHNGD-1902-02 SHNGD-1902-01 SHNGD-1902-00 SHNGD-1604 (WW except India) SHNGD-1604-00 (India only) SHNGD-1901-00 ...
User Guide
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... panel view (2000 s2 and 3000 s4 models 6 Control panel view (5000 s5 and 7000 s3 models 7 Touch panel view (N4000 snw1 and N7000 snw1 models 9 Touch screen menu structure ...9 Buttons on the touch panel ...9 Product specifications ...11 Supported operating systems ...11 Product dimensions ...12... hardware setup and software installation ...12 Scanner software (Windows) ...14 HP Scan software ...15 HP Scanner Tools Utility ...15 HP TWAIN ...15 ISIS ...15 WIA ...15 Scanner software (macOS) ...16 HP Easy Scan ...16 HP Utility ...16 Embedded Web Server ...16 HP Web Jetadmin ...16 ENWW iii
... panel view (2000 s2 and 3000 s4 models 6 Control panel view (5000 s5 and 7000 s3 models 7 Touch panel view (N4000 snw1 and N7000 snw1 models 9 Touch screen menu structure ...9 Buttons on the touch panel ...9 Product specifications ...11 Supported operating systems ...11 Product dimensions ...12... hardware setup and software installation ...12 Scanner software (Windows) ...14 HP Scan software ...15 HP Scanner Tools Utility ...15 HP TWAIN ...15 ISIS ...15 WIA ...15 Scanner software (macOS) ...16 HP Easy Scan ...16 HP Utility ...16 Embedded Web Server ...16 HP Web Jetadmin ...16 ENWW iii
User Guide
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...off settings ...17 Change the default sleep and auto-off settings using the HP Scanner Tools Utility 17 Change the default auto-off setting using the HP Utility 17 2 Use the scanner ...19 Set up the scanner (N4000 snw1 and N7000 snw1 models 20 Set up Scan to Email ...21 Step one: Check the network... connection and gather SMTP information 21 Step two: Access the HP Embedded Web Server (EWS 21 Step three...
...off settings ...17 Change the default sleep and auto-off settings using the HP Scanner Tools Utility 17 Change the default auto-off setting using the HP Utility 17 2 Use the scanner ...19 Set up the scanner (N4000 snw1 and N7000 snw1 models 20 Set up Scan to Email ...21 Step one: Check the network... connection and gather SMTP information 21 Step two: Access the HP Embedded Web Server (EWS 21 Step three...
User Guide
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...Detect multi-feeds ...51 Everyday Scan ...52 Automatically delete blank pages ...52 Automatically adjust page orientation ...52 Reserved Jobs (N4000 snw1 and N7000 snw1 models 52 Filter out color from a document (color dropout 53 Automatically detect page size ...53 Automatically crop or pad... software (macOS) ...56 Scan to email ...56 HP Easy Scan ...56 Scan from other applications ...56 Advanced configuration with HP Utility (macOS) ...58 Open HP Utility ...58 HP Utility features ...58 Mobile scanning (N4000 snw1 and N7000 snw1 models 58 Scanning tips ...59 Optimize scanning and task...
...Detect multi-feeds ...51 Everyday Scan ...52 Automatically delete blank pages ...52 Automatically adjust page orientation ...52 Reserved Jobs (N4000 snw1 and N7000 snw1 models 52 Filter out color from a document (color dropout 53 Automatically detect page size ...53 Automatically crop or pad... software (macOS) ...56 Scan to email ...56 HP Easy Scan ...56 Scan from other applications ...56 Advanced configuration with HP Utility (macOS) ...58 Open HP Utility ...58 HP Utility features ...58 Mobile scanning (N4000 snw1 and N7000 snw1 models 58 Scanning tips ...59 Optimize scanning and task...
User Guide
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...62 Clean the paper path ...63 Clean the rollers ...64 Replace parts ...68 Replace the roller kit (2000 s2, 3000 s4 and N4000 snw1 models 69 Replace the pickup roller module 69 Replace the separation rollers ...70 Replace the roller kit (5000 s5, 7000 s3 and N7000...problems ...75 Basic troubleshooting tips ...75 Reset the scanner(N4000 snw1 and N7000 snw1 models 76 Interpret control panel lights and patterns (2000 s2 and 3000 s4 models 77 Scanner installation problems ...78 Check the cables ...78 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 78 Power issues ...80 ...
...62 Clean the paper path ...63 Clean the rollers ...64 Replace parts ...68 Replace the roller kit (2000 s2, 3000 s4 and N4000 snw1 models 69 Replace the pickup roller module 69 Replace the separation rollers ...70 Replace the roller kit (5000 s5, 7000 s3 and N7000...problems ...75 Basic troubleshooting tips ...75 Reset the scanner(N4000 snw1 and N7000 snw1 models 76 Interpret control panel lights and patterns (2000 s2 and 3000 s4 models 77 Scanner installation problems ...78 Check the cables ...78 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 78 Power issues ...80 ...
User Guide
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...models 91 The LCD is having display issues 91 The scanner buttons are not working as expected 91 The touch panel display issues (N4000 snw1 and N7000 snw1 models 91 Scanning performance issues ...92 The scanner does not scan immediately 92 The scanner is scanning items very slowly 92 The ... of order at the scan destination 92 Scanned files are too large ...92 Issues with text recognition (OCR) (Windows 93 Email problems (N4000 snw1 and N7000 snw1 models 95 Validate the SMTP gateway address 95 Validate the LDAP gateway (Windows 95 Additional troubleshooting ...95 Index ...97 ENWW vii
...models 91 The LCD is having display issues 91 The scanner buttons are not working as expected 91 The touch panel display issues (N4000 snw1 and N7000 snw1 models 91 Scanning performance issues ...92 The scanner does not scan immediately 92 The scanner is scanning items very slowly 92 The ... of order at the scan destination 92 Scanned files are too large ...92 Issues with text recognition (OCR) (Windows 93 Email problems (N4000 snw1 and N7000 snw1 models 95 Validate the SMTP gateway address 95 Validate the LDAP gateway (Windows 95 Additional troubleshooting ...95 Index ...97 ENWW vii
User Guide
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...hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1 models: www.hp.com/support/sjflown7000snw1 HP... Product hardware setup and software installation ● Scanner software (Windows) ● Scanner software (macOS) ● Embedded Web Server ● HP Web Jetadmin ● Sleep Mode and auto-off settings The following : ● Install and configure ● Learn and use ● ...
...hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1 models: www.hp.com/support/sjflown7000snw1 HP... Product hardware setup and software installation ● Scanner software (Windows) ● Scanner software (macOS) ● Embedded Web Server ● HP Web Jetadmin ● Sleep Mode and auto-off settings The following : ● Install and configure ● Learn and use ● ...
User Guide
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...s2 models) ● Back view (3000 s4 models) ● Back view (5000 s5 and 7000 s3 models) ● Back view (N4000 snw1 models) ● Back view (N7000 snw1 models) ● Serial number and product number location ● Control panel view (2000 s2 and 3000 s4 models) ● Control panel... view (5000 s5 and 7000 s3 models) ● Touch panel view (N4000 snw1 and N7000 snw1 models) Front view (2000 s2, 3000 s4 and N4000 snw1 models) Identify the parts on the front of the scanner. 5 5 4 4 1 3 2 3 Table 1-1 Front view (2000 s2...
...s2 models) ● Back view (3000 s4 models) ● Back view (5000 s5 and 7000 s3 models) ● Back view (N4000 snw1 models) ● Back view (N7000 snw1 models) ● Serial number and product number location ● Control panel view (2000 s2 and 3000 s4 models) ● Control panel... view (5000 s5 and 7000 s3 models) ● Touch panel view (N4000 snw1 and N7000 snw1 models) Front view (2000 s2, 3000 s4 and N4000 snw1 models) Identify the parts on the front of the scanner. 5 5 4 4 1 3 2 3 Table 1-1 Front view (2000 s2...
User Guide
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...) Identify the parts on the front of the scanner. 6 6 5 5 4 4 1 1 3 23 2 Table 1-2 Front view (5000 s5, 7000 s3 and N7000 snw1 models) Callout Description 1 Document feeder latch 2 Control panel 3 Document output tray with extension 4 Thick media switch ● When the button is in the unfolded position, ...
...) Identify the parts on the front of the scanner. 6 6 5 5 4 4 1 1 3 23 2 Table 1-2 Front view (5000 s5, 7000 s3 and N7000 snw1 models) Callout Description 1 Document feeder latch 2 Control panel 3 Document output tray with extension 4 Thick media switch ● When the button is in the unfolded position, ...
User Guide
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1 234 Table 1-5 Back view (5000 s5 and 7000 s3 models) Callout Description 1 Slot for a cable-type security lock 2 USB host for USB flash drive 3 USB 3.0 interface port 4 Power supply input Back view (N4000 snw1 models) Identify the parts on the back of the scanner. 1 234 5 Table 1-6 Back view (N4000 snw1 models) Callout Description 1 Slot for a cable-type security lock 2 LAN port 3 USB host for USB flash drive 4 USB 3.0 interface port 5 Power supply input ENWW Product views 5
1 234 Table 1-5 Back view (5000 s5 and 7000 s3 models) Callout Description 1 Slot for a cable-type security lock 2 USB host for USB flash drive 3 USB 3.0 interface port 4 Power supply input Back view (N4000 snw1 models) Identify the parts on the back of the scanner. 1 234 5 Table 1-6 Back view (N4000 snw1 models) Callout Description 1 Slot for a cable-type security lock 2 LAN port 3 USB host for USB flash drive 4 USB 3.0 interface port 5 Power supply input ENWW Product views 5
User Guide
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Back view (N7000 snw1 models) Identify the parts on the back of the scanner. 1 2 32 4 5 Table 1-7 Back view (N7000 snw1models) Callout Description 1 Slot for a cable-type security lock 2 LAN port 3 USB host for USB flash drive 4 USB 3.0 interface port 5 Power supply input Serial number and product number location The serial and product numbers label is located on and off. 6 Chapter 1 Product overview ENWW Control panel view (2000 s2 and 3000 s4 models) Use the buttons on the control panel to start or cancel a scan, and to turn the unit on the rear cover.
Back view (N7000 snw1 models) Identify the parts on the back of the scanner. 1 2 32 4 5 Table 1-7 Back view (N7000 snw1models) Callout Description 1 Slot for a cable-type security lock 2 LAN port 3 USB host for USB flash drive 4 USB 3.0 interface port 5 Power supply input Serial number and product number location The serial and product numbers label is located on and off. 6 Chapter 1 Product overview ENWW Control panel view (2000 s2 and 3000 s4 models) Use the buttons on the control panel to start or cancel a scan, and to turn the unit on the rear cover.
User Guide
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... or next page NOTE: The features that appear on the Home screen can vary, depending on and off. ENWW Product views 9 Touch panel view (N4000 snw1 and N7000 snw1 models) Identify the buttons on the control panel. ● Touch screen menu structure ● Buttons on the touch panel Touch screen menu structure Identify...
... or next page NOTE: The features that appear on the Home screen can vary, depending on and off. ENWW Product views 9 Touch panel view (N4000 snw1 and N7000 snw1 models) Identify the buttons on the control panel. ● Touch screen menu structure ● Buttons on the touch panel Touch screen menu structure Identify...
User Guide
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...the software from the product support home page, and then use it to the product support home page. 2. Go to install the HP scan driver. 1. Linux: For information and scan drivers for Linux, go to the software installer. macOS: Mac computers are supported ...2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1 models: www.hp.com/support/sjflown7000snw1 Table ...
...the software from the product support home page, and then use it to the product support home page. 2. Go to install the HP scan driver. 1. Linux: For information and scan drivers for Linux, go to the software installer. macOS: Mac computers are supported ...2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1 models: www.hp.com/support/sjflown7000snw1 Table ...
User Guide
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See www.hp.com/support for your scanner environment is sold. CAUTION: Power requirements are... 80% RH 0 to 3048 m (0 to accommodate the scanner. 1 3 3 2 Table 1-13 Product dimensions Model 1. Go to HP support on the country/region where the product is large enough to 10,000 ft) Product hardware setup and software installation For basic setup ... (6.8 in) 198 mm (7.8 in ) 2. For additional instructions, go to the product support home page for HP's all-inclusive help for the product: 12 Chapter 1 Product overview ENWW Product dimensions Make sure your scanner. Height 2000 s2...
See www.hp.com/support for your scanner environment is sold. CAUTION: Power requirements are... 80% RH 0 to 3048 m (0 to accommodate the scanner. 1 3 3 2 Table 1-13 Product dimensions Model 1. Go to HP support on the country/region where the product is large enough to 10,000 ft) Product hardware setup and software installation For basic setup ... (6.8 in) 198 mm (7.8 in ) 2. For additional instructions, go to the product support home page for HP's all-inclusive help for the product: 12 Chapter 1 Product overview ENWW Product dimensions Make sure your scanner. Height 2000 s2...
User Guide
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● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1 models: www.hp.com/support/sjflown7000snw1 HP's all-inclusive help for the product...
● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1 models: www.hp.com/support/sjflown7000snw1 HP's all-inclusive help for the product...
User Guide
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2 Use the scanner The following topics describe how to set up and use the scanner. ● Set up the scanner (N4000 snw1 and N7000 snw1 models) ● Load originals ● Start a scan from the hardware ● Use the scanning software (Windows) ● Use the scanning software (macOS) ● Advanced configuration with HP Utility (macOS) ● Mobile scanning (N4000 snw1 and N7000 snw1 models) ● Scanning tips ENWW 19
2 Use the scanner The following topics describe how to set up and use the scanner. ● Set up the scanner (N4000 snw1 and N7000 snw1 models) ● Load originals ● Start a scan from the hardware ● Use the scanning software (Windows) ● Use the scanning software (macOS) ● Advanced configuration with HP Utility (macOS) ● Mobile scanning (N4000 snw1 and N7000 snw1 models) ● Scanning tips ENWW 19
User Guide
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Set up the scanner (N4000 snw1 and N7000 snw1 models) The following topics describe how to set up the scanner. ● Set up Scan to Email ● Set up Scan to Network Folder ● Set up Scan to USB Drive ● Set up Scan to SharePoint ● Set up access control 20 Chapter 2 Use the scanner ENWW
Set up the scanner (N4000 snw1 and N7000 snw1 models) The following topics describe how to set up the scanner. ● Set up Scan to Email ● Set up Scan to Network Folder ● Set up Scan to USB Drive ● Set up Scan to SharePoint ● Set up access control 20 Chapter 2 Use the scanner ENWW
User Guide
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... describe how to set up Scan to Email. ● Step one: Check the network connection and gather SMTP information ● Step two: Access the HP Embedded Web Server (EWS) ● Step three: Configure the Scan to Email feature ● Step four: Add contacts to the Email Address Book ... five: Configure the default Settings for Scan to Email Step one: Check the network connection and gather SMTP information To set up the scanner (N4000 snw1 and N7000 snw1 models) 21 Open a web browser, and in a web browser NOTE: If the web browser displays a message indicating that will not harm the...
... describe how to set up Scan to Email. ● Step one: Check the network connection and gather SMTP information ● Step two: Access the HP Embedded Web Server (EWS) ● Step three: Configure the Scan to Email feature ● Step four: Add contacts to the Email Address Book ... five: Configure the default Settings for Scan to Email Step one: Check the network connection and gather SMTP information To set up the scanner (N4000 snw1 and N7000 snw1 models) 21 Open a web browser, and in a web browser NOTE: If the web browser displays a message indicating that will not harm the...
User Guide
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... at the bottom of the new email contact. 2. Select whether scanned files will be combined into the document feeder. ENWW Set up the scanner (N4000 snw1 and N7000 snw1 models) 23 Create a custom default message for the scanned document. Step five: Configure the default Settings for Scan to Email In the left navigation...
... at the bottom of the new email contact. 2. Select whether scanned files will be combined into the document feeder. ENWW Set up the scanner (N4000 snw1 and N7000 snw1 models) 23 Create a custom default message for the scanned document. Step five: Configure the default Settings for Scan to Email In the left navigation...