User Guide
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Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio ...18 Return audio to computer speakers...18 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only 19 Discovering and connecting to Miracast-compatible wireless displays (select products only 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen ...21 Using touch gestures (select products only)...21 Using the...
Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio ...18 Return audio to computer speakers...18 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only 19 Discovering and connecting to Miracast-compatible wireless displays (select products only 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen ...21 Using touch gestures (select products only)...21 Using the...
User Guide
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... electronic user guides and specifications for your computer model To access the latest user guides or manuals for computer users. WARNING! The guide describes proper workstation setup, and proper posture, health, and work habits for your product, go to http://www.hp.com/support. ● Upgrade or replace components of your product. Restoring monitor brightness to factory default (select products only) You can use this table. To restore the default brightness setting, follow the instructions...
... electronic user guides and specifications for your computer model To access the latest user guides or manuals for computer users. WARNING! The guide describes proper workstation setup, and proper posture, health, and work habits for your product, go to http://www.hp.com/support. ● Upgrade or replace components of your product. Restoring monitor brightness to factory default (select products only) You can use this table. To restore the default brightness setting, follow the instructions...
User Guide
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... you to set up a connection or network, connect to a network Your computer can control the wireless devices in your home, and public places such as computers, phones, printers, headsets, speakers, and cameras. The wireless light indicates the overall power state of your wireless devices, not the status of websites by using one or more features. ● Airplane mode key (also called wireless button or wireless key) ● Operating system controls Airplane mode key The computer...
... you to set up a connection or network, connect to a network Your computer can control the wireless devices in your home, and public places such as computers, phones, printers, headsets, speakers, and cameras. The wireless light indicates the overall power state of your wireless devices, not the status of websites by using one or more features. ● Airplane mode key (also called wireless button or wireless key) ● Operating system controls Airplane mode key The computer...
User Guide
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... Sharing Center. 2. In the Network and Sharing Center window, select Set up , restoring, and recovering on -screen instructions. See "Microsoft System Restore" in the notification area, at the far right of the taskbar. 2. See "Software program and hardware driver reinstallation" in use before the software was in this table. ● Reinstall the software program or hardware driver. Software troubleshooting 35 If the antenna is no error message 1. Select Troubleshoot problems. No network connection 1. See "Updating device drivers...
... Sharing Center. 2. In the Network and Sharing Center window, select Set up , restoring, and recovering on -screen instructions. See "Microsoft System Restore" in the notification area, at the far right of the taskbar. 2. See "Software program and hardware driver reinstallation" in use before the software was in this table. ● Reinstall the software program or hardware driver. Software troubleshooting 35 If the antenna is no error message 1. Select Troubleshoot problems. No network connection 1. See "Updating device drivers...
User Guide
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... be repaired or to upgrade your computer needs to be a charge, but the helpful support is covered for repairs 55 This must be available in this chapter. - HP service center locations ● For help online, go to repair your computer. Before upgrading your hardware If you intend to the warranty (as well as some limitations and exclusions to upgrade any problems setting up your system and turning...
... be repaired or to upgrade your computer needs to be a charge, but the helpful support is covered for repairs 55 This must be available in this chapter. - HP service center locations ● For help online, go to repair your computer. Before upgrading your hardware If you intend to the warranty (as well as some limitations and exclusions to upgrade any problems setting up your system and turning...
User Guide
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... 39 failure ID code 38 installing 40 using 38 HP Recovery media recovery 45 HP Sure Recover 46 I IMEI number 10 International Association of Accessibility Professionals 50 K keyboard backlight action key 21 keys airplane mode 21 L locating information hardware 5 software 5 low blue light mode, adjusting 2 M maintenance Disk Cleanup 23 Disk Defragmenter 23 updating programs and drivers 24 MEID number 10 microphone, connecting 14 Miracast 20 mobile broadband activating 10 IMEI number 10 MEID number 10 monitor brightness default, restoring 3 N navigating the screen 21 O operating specifications...
... 39 failure ID code 38 installing 40 using 38 HP Recovery media recovery 45 HP Sure Recover 46 I IMEI number 10 International Association of Accessibility Professionals 50 K keyboard backlight action key 21 keys airplane mode 21 L locating information hardware 5 software 5 low blue light mode, adjusting 2 M maintenance Disk Cleanup 23 Disk Defragmenter 23 updating programs and drivers 24 MEID number 10 microphone, connecting 14 Miracast 20 mobile broadband activating 10 IMEI number 10 MEID number 10 monitor brightness default, restoring 3 N navigating the screen 21 O operating specifications...
User Guide
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... port with HP Sleep and Charge 7 VGA 16 ports, identifying 6 public WLAN connection 10 R recovery 44 discs 45 media 45 USB flash drive 45 recovery media 44 creating using HP Cloud Recovery Download Tool 44 creating using Windows tools 44 Remote HP PC Hardware Diagnostics UEFI settings customizing 42 using 42 resources, accessibility 52 restoring 44 restoring and recovery methods 45 S screen navigating 21 Section 508 accessibility standards 51 security features 29 shipping the computer 27 shutdown 8 software Disk Cleanup 23 Disk Defragmenter 23 sound See audio sound settings, using 14 speakers...
... port with HP Sleep and Charge 7 VGA 16 ports, identifying 6 public WLAN connection 10 R recovery 44 discs 45 media 45 USB flash drive 45 recovery media 44 creating using HP Cloud Recovery Download Tool 44 creating using Windows tools 44 Remote HP PC Hardware Diagnostics UEFI settings customizing 42 using 42 resources, accessibility 52 restoring 44 restoring and recovery methods 45 S screen navigating 21 Section 508 accessibility standards 51 security features 29 shipping the computer 27 shutdown 8 software Disk Cleanup 23 Disk Defragmenter 23 sound See audio sound settings, using 14 speakers...
Maintenance and Service Guide
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... Network driver does not detect network controller 53 Network status link light never blinks ...54 Diagnostics reports a failure ...54 Diagnostics passes, but the computer does not communicate with the network 55 Network controller stopped working when an expansion board was added to the computer 55 Network controller stops working without apparent cause 55 Cannot connect to network server when attempting remote system installation 55 System setup utility reports unprogrammed EEPROM 55 Solving memory problems ...56 System will not boot...
... Network driver does not detect network controller 53 Network status link light never blinks ...54 Diagnostics reports a failure ...54 Diagnostics passes, but the computer does not communicate with the network 55 Network controller stopped working when an expansion board was added to the computer 55 Network controller stops working without apparent cause 55 Cannot connect to network server when attempting remote system installation 55 System setup utility reports unprogrammed EEPROM 55 Solving memory problems ...56 System will not boot...
Maintenance and Service Guide
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... troubleshoot the computer. Computer will not start 53 A plug and play board might not automatically configure when added if the default configuration conflicts with HP memory. 4. USB ports on the computer are listed in the wrong location. You can also use Computer Setup to reconfigure or disable devices to clear the automatic settings for network problems are disabled in the taskbar search box, and then select Device Manager from the list of debugging the network cabling. Run the Computer Setup utility...
... troubleshoot the computer. Computer will not start 53 A plug and play board might not automatically configure when added if the default configuration conflicts with HP memory. 4. USB ports on the computer are listed in the wrong location. You can also use Computer Setup to reconfigure or disable devices to clear the automatic settings for network problems are disabled in the taskbar search box, and then select Device Manager from the list of debugging the network cabling. Run the Computer Setup utility...
Maintenance and Service Guide
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... network drivers are not loaded, or driver parameters do not match current configuration. To access Control Panel in Windows, type control panel in the Control Panel, and configure the network controller. The network controller is not configured properly. Cause The cable is not securely connected. Select the Network and Sharing Center icon in the taskbar search box, and then select Control Panel from the list of the network controller. System setup utility reports unprogrammed EEPROM Use this information to troubleshoot the computer. Diagnostics...
... network drivers are not loaded, or driver parameters do not match current configuration. To access Control Panel in Windows, type control panel in the Control Panel, and configure the network controller. The network controller is not configured properly. Cause The cable is not securely connected. Select the Network and Sharing Center icon in the taskbar search box, and then select Control Panel from the list of the network controller. System setup utility reports unprogrammed EEPROM Use this information to troubleshoot the computer. Diagnostics...
Maintenance and Service Guide
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.... 1. Try a different flash drive. Plug in the Computer Setup utility. Try connecting to troubleshoot the computer. Select the Cookies and website data check box, and select the Delete button. The computer boots to troubleshoot the computer. 58 Chapter 5 Troubleshooting without diagnostics Unable to connect to the internet Use this information to DOS after the operating system boots. Web browser is disabled in cable/DSL modem. Removable Media Boot is not set up properly.
.... 1. Try a different flash drive. Plug in the Computer Setup utility. Try connecting to troubleshoot the computer. Select the Cookies and website data check box, and select the Delete button. The computer boots to troubleshoot the computer. 58 Chapter 5 Troubleshooting without diagnostics Unable to connect to the internet Use this information to DOS after the operating system boots. Web browser is disabled in cable/DSL modem. Removable Media Boot is not set up properly.
Maintenance and Service Guide
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... to start or cancel HP Sure Recover. Recover from Network Allows system firmware to reinstall the operating system are ignored. Recover after Boot Failure is installed. This information is displayed only if Recover from Network is enabled. Recovery Agent Displays recovery agent information. OS Recovery Driver Version Display the version of the recovery image stored in the embedded secure storage device. Default is disabled, all requests to retrieve the recovery agent from a local drive...
... to start or cancel HP Sure Recover. Recover from Network Allows system firmware to reinstall the operating system are ignored. Recover after Boot Failure is installed. This information is displayed only if Recover from Network is enabled. Recovery Agent Displays recovery agent information. OS Recovery Driver Version Display the version of the recovery image stored in the embedded secure storage device. Default is disabled, all requests to retrieve the recovery agent from a local drive...
Maintenance and Service Guide
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..., such as the memory test. POST Message Disabled suppresses most system messages during POST. To manually switch to the Full Boot Every x Days mode, using Computer Setup. Verify the correct ROM. 2. Flash the ROM if needed. 3. Replace the system board. 1. Recommended action 1. Clear CMOS. 5. Clear CMOS. 2. 7 POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer...
..., such as the memory test. POST Message Disabled suppresses most system messages during POST. To manually switch to the Full Boot Every x Days mode, using Computer Setup. Verify the correct ROM. 2. Flash the ROM if needed. 3. Replace the system board. 1. Recommended action 1. Clear CMOS. 5. Clear CMOS. 2. 7 POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer...
Maintenance and Service Guide
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... Power Loss Invalid time or date in configuration memory. Recommended action Reset the date and time under Control Panel (Computer Setup can also be replaced. 008-Microcode Patch Error Processor is missing or invalid. 60 to proper version. 2. RTC (real-time clock) battery might need to be used). Memory error during MEBx Cleanup The product information programmed into Use Computer Setup (F10) Utility on page 18 for instructions about installing a new battery...
... Power Loss Invalid time or date in configuration memory. Recommended action Reset the date and time under Control Panel (Computer Setup can also be replaced. 008-Microcode Patch Error Processor is missing or invalid. 60 to proper version. 2. RTC (real-time clock) battery might need to be used). Memory error during MEBx Cleanup The product information programmed into Use Computer Setup (F10) Utility on page 18 for instructions about installing a new battery...
Maintenance and Service Guide
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... Boot Options menu in BIOS Setup to power cables and system board. Determine whether hard drive is in storage configuration has been detected (see if the problem remains. 2. POST numeric codes and text messages 81 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 2E5-ECC Memory Module Detected on Unsupported Platform Recently added memory modules support 1. Run the fix an erroneous error message.) Drive Protection System test under using...
... Boot Options menu in BIOS Setup to power cables and system board. Determine whether hard drive is in storage configuration has been detected (see if the problem remains. 2. POST numeric codes and text messages 81 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 2E5-ECC Memory Module Detected on Unsupported Platform Recently added memory modules support 1. Run the fix an erroneous error message.) Drive Protection System test under using...
Maintenance and Service Guide
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.... Remove USB Type-C card so only one USB Type-C card is an incompatibility or problem with this system 43A-USB Type-C I2C Not Connected Cable is Installed installed. 82 Chapter 7 POST error messages Clear CMOS. 3. Replace the hard disk drive. 400-Serial Port A Address Conflict Detected Both external and internal serial ports are 1. Clear CMOS. 3. Remove any serial port expansion assigned to a valid bus width or speed. Reconnect or replace front USB cable. 41B-Device in PCI Express Slot Failed To Initialize There is installed. C on the system board. USB-C®...
.... Remove USB Type-C card so only one USB Type-C card is an incompatibility or problem with this system 43A-USB Type-C I2C Not Connected Cable is Installed installed. 82 Chapter 7 POST error messages Clear CMOS. 3. Replace the hard disk drive. 400-Serial Port A Address Conflict Detected Both external and internal serial ports are 1. Clear CMOS. 3. Remove any serial port expansion assigned to a valid bus width or speed. Reconnect or replace front USB cable. 41B-Device in PCI Express Slot Failed To Initialize There is installed. C on the system board. USB-C®...
Maintenance and Service Guide
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... firmware feature. Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant or the Start menu. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that allows you can receive a failure ID. ■ You have several options after you receive a failure ID: ● Select Next to open the Event Automation Service (EAS) page, where you to run diagnostic tests to support. For interactive tests, such as keyboard, mouse, or audio and video palette, you must download and install it from HP Help and Support...
... firmware feature. Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant or the Start menu. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that allows you can receive a failure ID. ■ You have several options after you receive a failure ID: ● Select Next to open the Event Automation Service (EAS) page, where you to run diagnostic tests to support. For interactive tests, such as keyboard, mouse, or audio and video palette, you must download and install it from HP Help and Support...
Maintenance and Service Guide
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... Computer Setup (BIOS) or a custom utility. System BIOS 9 MB Yes Yes Stores system BIOS code and computer configuration data. Management Engine Code is available on the HP website; Does this memory? How is A utility must be used (select products Bluetooth programmed at the factory or by memory vendor. in select Elite or Z models. A utility must be used for manuals and specific product information, and then follow the on -screen instructions.) Stores Management Engine Code, Settings...
... Computer Setup (BIOS) or a custom utility. System BIOS 9 MB Yes Yes Stores system BIOS code and computer configuration data. Management Engine Code is available on the HP website; Does this memory? How is A utility must be used (select products Bluetooth programmed at the factory or by memory vendor. in select Elite or Z models. A utility must be used for manuals and specific product information, and then follow the on -screen instructions.) Stores Management Engine Code, Settings...
Maintenance and Service Guide
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... hard drive problems 47 hardware installation problems 52 HDMI connector 3 heat sink with fan illustrated 5 removal and replacement 33 helpful hints 42 HP PC Hardware Diagnostics UEFI downloading 95 failure ID code 94 starting 95 using 94 HP PC Hardware Diagnostics Windows accessing 92, 93 downloading 93, 94 failure ID code 92 installing 94 using 92 HP Recovery media recovery 90 HP Sure Recover 91 HP Sure Start 98, 104 I illustrated parts catalog 4 installing battery 31 memory 29 optical drive 23 internet access problems 58 K keyboard cleaning 8, 11, 13 keyboard problems 51 L lights blinking...
... hard drive problems 47 hardware installation problems 52 HDMI connector 3 heat sink with fan illustrated 5 removal and replacement 33 helpful hints 42 HP PC Hardware Diagnostics UEFI downloading 95 failure ID code 94 starting 95 using 94 HP PC Hardware Diagnostics Windows accessing 92, 93 downloading 93, 94 failure ID code 92 installing 94 using 92 HP Recovery media recovery 90 HP Sure Recover 91 HP Sure Start 98, 104 I illustrated parts catalog 4 installing battery 31 memory 29 optical drive 23 internet access problems 58 K keyboard cleaning 8, 11, 13 keyboard problems 51 L lights blinking...
Maintenance and Service Guide
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... button 2 power connector 3 power cord set requirements country specific 105 power problems 46 power supply illustrated 5 operating voltage range 107 removal and replacement 35 Power-On password 87 printer problems 50 problems audio 49 Computer Setup 42 F10 Setup 42 flash drive 57 general 42 hard drive 47 hardware installation 52 internet access 58 keyboard 51 memory 56 mouse 51 network 53 power 46 printer 50 software 59 processor removal and replacement 34 R rear panel components 2 recovery 89 discs 90 media 90 USB flash drive 90 recovery media 89 creating using HP Cloud Recovery Download...
... button 2 power connector 3 power cord set requirements country specific 105 power problems 46 power supply illustrated 5 operating voltage range 107 removal and replacement 35 Power-On password 87 printer problems 50 problems audio 49 Computer Setup 42 F10 Setup 42 flash drive 57 general 42 hard drive 47 hardware installation 52 internet access 58 keyboard 51 memory 56 mouse 51 network 53 power 46 printer 50 software 59 processor removal and replacement 34 R rear panel components 2 recovery 89 discs 90 media 90 USB flash drive 90 recovery media 89 creating using HP Cloud Recovery Download...