Resolving Start Up and No Boot Problems Checklist
Page 1
There are no power available at the notebook, contact HP to purchase a replacement battery or AC adapter. Symptom 3: LEDs glow, fan noise may ... beeping tones to clear all USB devices and media cards. 2. then restart notebook. Connect a different battery and disconnect AC power adapter, then restart notebook. If there is black, no fan or drive sounds...these actions first to help with diagnostics testing. Contact HP for the sound of a disk drive and fan turning. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at ...
There are no power available at the notebook, contact HP to purchase a replacement battery or AC adapter. Symptom 3: LEDs glow, fan noise may ... beeping tones to clear all USB devices and media cards. 2. then restart notebook. Connect a different battery and disconnect AC power adapter, then restart notebook. If there is black, no fan or drive sounds...these actions first to help with diagnostics testing. Contact HP for the sound of a disk drive and fan turning. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at ...
HP Notebook Reference Guide - Windows 7
Page 6
... password protection on wakeup 21 Using HP Power Manager (select models only 21 Using battery power ...22 Finding battery information 22 Using Battery Check ...22 Displaying the remaining battery charge 23 Maximizing battery discharge time 23 Managing low battery levels 23 Identifying low battery levels 23 Resolving a low battery level 24 Resolving a low battery level when external power is available...
... password protection on wakeup 21 Using HP Power Manager (select models only 21 Using battery power ...22 Finding battery information 22 Using Battery Check ...22 Displaying the remaining battery charge 23 Maximizing battery discharge time 23 Managing low battery levels 23 Identifying low battery levels 23 Resolving a low battery level 24 Resolving a low battery level when external power is available...
HP Notebook Reference Guide - Windows 7
Page 7
Replacing the battery ...25 Using external AC power ...25 Testing an AC adapter ...26 Using HP CoolSense (select models only 26 5 External cards and devices ...27 Using Digital Media Slot cards (select models only 27 Inserting a digital card ...27 ... drive performance 37 Using Disk Defragmenter 37 Using Disk Cleanup 37 Using HP ProtectSmart Hard Drive Protection (select models only 37 Identifying HP ProtectSmart Hard Drive Protection status 38 Managing power with a parked hard drive 38 Using HP ProtectSmart Hard Drive Protection software 39 Using optical drives (select models only...
Replacing the battery ...25 Using external AC power ...25 Testing an AC adapter ...26 Using HP CoolSense (select models only 26 5 External cards and devices ...27 Using Digital Media Slot cards (select models only 27 Inserting a digital card ...27 ... drive performance 37 Using Disk Defragmenter 37 Using Disk Cleanup 37 Using HP ProtectSmart Hard Drive Protection (select models only 37 Identifying HP ProtectSmart Hard Drive Protection status 38 Managing power with a parked hard drive 38 Using HP ProtectSmart Hard Drive Protection software 39 Using optical drives (select models only...
HP Notebook Reference Guide - Windows 7
Page 11
...country- To access this guide may not be available on the Web at http://www.hp.com/ergo. ● Regulatory, Safety and Environmental Notices-Contains safety and regulatory information, and battery disposal information. The poster is also available on your computer. To access Help and .... ● Help and Support-Contains information about your computer and turning it on . Finding more information about HP and Compaq notebook computers, including connecting to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. ● Safety & Comfort...
...country- To access this guide may not be available on the Web at http://www.hp.com/ergo. ● Regulatory, Safety and Environmental Notices-Contains safety and regulatory information, and battery disposal information. The poster is also available on your computer. To access Help and .... ● Help and Support-Contains information about your computer and turning it on . Finding more information about HP and Compaq notebook computers, including connecting to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. ● Safety & Comfort...
HP Notebook Reference Guide - Windows 7
Page 17
... on the computer. If a SIM is inserted incorrectly, it is firmly seated. NOTE: HP Mobile Broadband is disabled if the battery is off or in on the SIM, and then remove it from the slot. 7. Then shut down the computer. Disconnect all external... down the computer through the operating system. 2. 3. Disconnect all external devices connected to the connector, use minimal force when inserting a SIM. 7. Replace the battery. Reconnect external power and external devices. 9. Press in Hibernation, turn the computer on the computer. Unplug the power cord from the AC outlet. 5. To ...
... on the computer. If a SIM is inserted incorrectly, it is firmly seated. NOTE: HP Mobile Broadband is disabled if the battery is off or in on the SIM, and then remove it from the slot. 7. Then shut down the computer. Disconnect all external... down the computer through the operating system. 2. 3. Disconnect all external devices connected to the connector, use minimal force when inserting a SIM. 7. Replace the battery. Reconnect external power and external devices. 9. Press in Hibernation, turn the computer on the computer. Unplug the power cord from the AC outlet. 5. To ...
HP Notebook Reference Guide - Windows 7
Page 28
... button is used throughout this guide to refer to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you must first exit Sleep or Hibernation before shutdown is lost when the computer shuts down . The...; When the computer will be unused and disconnected from external power for at least 5 seconds. ● Disconnect the computer from external power and remove the battery. 18 Chapter 4 Power management
... button is used throughout this guide to refer to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you must first exit Sleep or Hibernation before shutdown is lost when the computer shuts down . The...; When the computer will be unused and disconnected from external power for at least 5 seconds. ● Disconnect the computer from external power and remove the battery. 18 Chapter 4 Power management
HP Notebook Reference Guide - Windows 7
Page 29
...states The computer has two power-saving states that are enabled at the factory to initiate Sleep after a period of inactivity when running on battery power or on the keyboard. ● Tap or swipe the TouchPad. Power settings and timeouts can be changed in Windows Control Panel. To... return to a disc or an external media card. When Sleep is in the Sleep state for an extended period or if the battery reaches a critical battery level while in Hibernation. NOTE: You cannot initiate any computer functions while the computer is set at the factory to memory, letting ...
...states The computer has two power-saving states that are enabled at the factory to initiate Sleep after a period of inactivity when running on battery power or on the keyboard. ● Tap or swipe the TouchPad. Power settings and timeouts can be changed in Windows Control Panel. To... return to a disc or an external media card. When Sleep is in the Sleep state for an extended period or if the battery reaches a critical battery level while in Hibernation. NOTE: You cannot initiate any computer functions while the computer is set at the factory to memory, letting ...
HP Notebook Reference Guide - Windows 7
Page 30
...on and your work returns to the screen. The icon also displays a message if the battery has reached a low or critical battery level. Viewing the current power plan Use any of the following methods: ● Click the... from the list. 20 Chapter 4 Power management The power lights turn on battery or external power. Using power plans A power plan is located in the notification area, at the far right... of remaining battery charge and the current power plan, move the pointer over the power meter icon. ●...
...on and your work returns to the screen. The icon also displays a message if the battery has reached a low or critical battery level. Viewing the current power plan Use any of the following methods: ● Click the... from the list. 20 Chapter 4 Power management The power lights turn on battery or external power. Using power plans A power plan is located in the notification area, at the far right... of remaining battery charge and the current power plan, move the pointer over the power meter icon. ●...
HP Notebook Reference Guide - Windows 7
Page 31
... 2. If you do not need to optimize your computer's power consumption and battery charge. Change the settings as needed. 4. Click Require a password (recommended). The following power plans are currently unavailable. 4. Using HP Power Manager (select models only) Power Manager allows you need to create or...System and Security > Power Options. 2. In the left pane, click Require a password on wakeup To set the computer to step 5. 5. Using HP Power Manager (select models only) 21 Click the power meter icon in the notification area, and then click More power options. - Select a ...
... 2. If you do not need to optimize your computer's power consumption and battery charge. Change the settings as needed. 4. Click Require a password (recommended). The following power plans are currently unavailable. 4. Using HP Power Manager (select models only) Power Manager allows you need to create or...System and Security > Power Options. 2. In the left pane, click Require a password on wakeup To set the computer to step 5. 5. Using HP Power Manager (select models only) 21 Click the power meter icon in the notification area, and then click More power options. - Select a ...
HP Notebook Reference Guide - Windows 7
Page 32
... Mechanical. 3. To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer. Battery Check examines the battery and its cells to the computer. You can keep a battery in the computer or in storage, depending on battery types, specifications, life cycles, and capacity To access...
... Mechanical. 3. To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer. Battery Check examines the battery and its cells to the computer. You can keep a battery in the computer or in storage, depending on battery types, specifications, life cycles, and capacity To access...
HP Notebook Reference Guide - Windows 7
Page 33
...on or in the Sleep state, and then shuts down and loses any unsaved information. Identifying low battery levels When a battery that is not being used or charged. ● Store the battery in a cool, dry location. ● Select the Power saver setting in the notification area shows... a low or critical battery notification. Maximizing battery discharge time Battery discharge time varies depending on the features you use while on the display. ● Remove the battery from the computer when it is the sole power source for the computer ...
...on or in the Sleep state, and then shuts down and loses any unsaved information. Identifying low battery levels When a battery that is not being used or charged. ● Store the battery in a cool, dry location. ● Select the Power saver setting in the notification area shows... a low or critical battery notification. Maximizing battery discharge time Battery discharge time varies depending on the features you use while on the display. ● Remove the battery from the computer when it is the sole power source for the computer ...
HP Notebook Reference Guide - Windows 7
Page 34
...Initiate Hibernation. ● Save your work and shut down the computer. If a computer will be unused and unplugged from HP Resolving a low battery level when a charged battery is available 1. To prolong the charge of the following devices: ● AC adapter ● Optional docking or expansion device... ● Optional power adapter purchased as an accessory from external power for more than 2 weeks, remove the battery and store it to high temperatures for extended periods of damage to exit Hibernation, follow these steps: 1. Turn off wireless and ...
...Initiate Hibernation. ● Save your work and shut down the computer. If a computer will be unused and unplugged from HP Resolving a low battery level when a charged battery is available 1. To prolong the charge of the following devices: ● AC adapter ● Optional docking or expansion device... ● Optional power adapter purchased as an accessory from external power for more than 2 weeks, remove the battery and store it to high temperatures for extended periods of damage to exit Hibernation, follow these steps: 1. Turn off wireless and ...
HP Notebook Reference Guide - Windows 7
Page 35
... a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. do not dispose of a used battery WARNING! Replacing the battery In Windows 7, Battery Check in fire or water. Do not charge the computer battery while you are onboard aircraft. ● ...; When running Disk Defragmenter ● When performing a backup or recovery When you to the HP Web site for proper battery disposal. NOTE: A stored battery should be checked every 6 months. Calibrate a battery before returning it has been stored for one month or more information about ordering a replacement...
... a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. do not dispose of a used battery WARNING! Replacing the battery In Windows 7, Battery Check in fire or water. Do not charge the computer battery while you are onboard aircraft. ● ...; When running Disk Defragmenter ● When performing a backup or recovery When you to the HP Web site for proper battery disposal. NOTE: A stored battery should be checked every 6 months. Calibrate a battery before returning it has been stored for one month or more information about ordering a replacement...
HP Notebook Reference Guide - Windows 7
Page 36
Remove the battery from the AC adapter to the AC outlet to match your usage environment. Connect the AC adapter to Off mode. When the computer is stationary, HP CoolSense prioritizes performance and is set to AC power: ● The computer does not turn on. ● The display does not turn... properly. ● If the power lights remain off , the AC adapter is not functioning and should be replaced. When the computer is mobile, HP CoolSense prioritizes temperature and is set to the computer, and then plug it is connected to On mode. Shut down the computer. 2. Testing an ...
Remove the battery from the AC adapter to the AC outlet to match your usage environment. Connect the AC adapter to Off mode. When the computer is stationary, HP CoolSense prioritizes performance and is set to AC power: ● The computer does not turn on. ● The display does not turn... properly. ● If the power lights remain off , the AC adapter is not functioning and should be replaced. When the computer is mobile, HP CoolSense prioritizes temperature and is set to the computer, and then plug it is connected to On mode. Shut down the computer. 2. Testing an ...
HP Notebook Reference Guide - Windows 7
Page 46
...drive from a drive before handling drives. do not damage drives. 36 Chapter 6 Drives The write process is sensitive to vibration. ● When the battery is the only source of power, be sure that is sufficiently charged before writing to media. ● Avoid exposing a drive to temperature or humidity...baggage use excessive force when inserting a drive into a drive bay. ● Do not type on the keyboard or move a computer that the battery is connected to an external hard drive, initiate Sleep and allow the screen to which they apply. Do not spray the drive with cleaning products...
...drive from a drive before handling drives. do not damage drives. 36 Chapter 6 Drives The write process is sensitive to vibration. ● When the battery is the only source of power, be sure that is sufficiently charged before writing to media. ● Avoid exposing a drive to temperature or humidity...baggage use excessive force when inserting a drive into a drive bay. ● Do not type on the keyboard or move a computer that the battery is connected to an external hard drive, initiate Sleep and allow the screen to which they apply. Do not spray the drive with cleaning products...
HP Notebook Reference Guide - Windows 7
Page 47
... your computer manually at least once a month. Using Disk Cleanup Disk Cleanup searches the hard drive for more efficiently. HP recommends defragmenting your hard drive at any time. You may set it works without supervision. Refer to Help and Support ...HP ProtectSmart Hard Drive Protection protects a hard drive by parking the drive and halting data requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is not necessary to run on solid-state drives. Follow the on battery...
... your computer manually at least once a month. Using Disk Cleanup Disk Cleanup searches the hard drive for more efficiently. HP recommends defragmenting your hard drive at any time. You may set it works without supervision. Refer to Help and Support ...HP ProtectSmart Hard Drive Protection protects a hard drive by parking the drive and halting data requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is not necessary to run on solid-state drives. Follow the on battery...
HP Notebook Reference Guide - Windows 7
Page 48
... Hard Drive Protection status The drive light on battery power and reaches a critical battery level, HP ProtectSmart Hard Drive Protection allows the computer to enable the notification area icon. Select Start > Control Panel > Hardware and Sound > HP ProtectSmart Hard Drive Protection. NOTE: If the computer is parked. A short time after a change in status, you...
... Hard Drive Protection status The drive light on battery power and reaches a critical battery level, HP ProtectSmart Hard Drive Protection allows the computer to enable the notification area icon. Select Start > Control Panel > Hardware and Sound > HP ProtectSmart Hard Drive Protection. NOTE: If the computer is parked. A short time after a change in status, you...
HP Notebook Reference Guide - Windows 7
Page 65
... the update later, after the download is downloaded. Do not download or install a BIOS update while the computer is typically Local Disk (C:). 3. Follow the on battery power, docked in an optional docking device, or connected to identify your computer and access the BIOS update you can delete the downloaded file from...
... the update later, after the download is downloaded. Do not download or install a BIOS update while the computer is typically Local Disk (C:). 3. Follow the on battery power, docked in an optional docking device, or connected to identify your computer and access the BIOS update you can delete the downloaded file from...
HP Notebook Reference Guide - Windows 7
Page 66
If the battery fails the test, contact HP Customer Support to a good sector. ● Memory test-This test analyzes ...If you need to stop a diagnostics test while it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the hard drive. To start -up test and checks for Startup Menu" message... properly. Turn on your computer, the following diagnostic tests may be available in every sector of the battery. Using System Diagnostics System Diagnostics allows you want to run diagnostic tests to determine if the computer hardware...
If the battery fails the test, contact HP Customer Support to a good sector. ● Memory test-This test analyzes ...If you need to stop a diagnostics test while it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the hard drive. To start -up test and checks for Startup Menu" message... properly. Turn on your computer, the following diagnostic tests may be available in every sector of the battery. Using System Diagnostics System Diagnostics allows you want to run diagnostic tests to determine if the computer hardware...
HP Notebook Reference Guide - Windows 7
Page 67
... you are shipping the computer or a drive, use suitable protective packaging and label the package "FRAGILE." ● If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device,... the airline. If you plan to magnetic fields. Such restrictions may be unused and disconnected from external power for more than 2 weeks, remove the battery and store it in with magnetic fields include airport walk-through devices and security wands.
... you are shipping the computer or a drive, use suitable protective packaging and label the package "FRAGILE." ● If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device,... the airline. If you plan to magnetic fields. Such restrictions may be unused and disconnected from external power for more than 2 weeks, remove the battery and store it in with magnetic fields include airport walk-through devices and security wands.