Resolving Start Up and No Boot Problems Checklist
Page 1
...and then press and hold the power button for technical assistance Symptom: LEDs glow, but computer fails to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Reconnect the AC power adapter (do hard reset If memory or hard drive components were replaced... button and look for the LEDs to blink or glow, and listen for the sound of blinking LEDs or beeping tones to help with diagnostics testing Contact HP for at -a-time If possible, boot to startup or boot, and displays a black screen Usually occurs if a component is installed incorrectly, or there...
...and then press and hold the power button for technical assistance Symptom: LEDs glow, but computer fails to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Reconnect the AC power adapter (do hard reset If memory or hard drive components were replaced... button and look for the LEDs to blink or glow, and listen for the sound of blinking LEDs or beeping tones to help with diagnostics testing Contact HP for at -a-time If possible, boot to startup or boot, and displays a black screen Usually occurs if a component is installed incorrectly, or there...
Resolving Start Up and No Boot Problems Checklist
Page 2
Search www.microsoft.com for terms in error message Search www.hp.com for terms in error message Boot to BIOS Diagnostics (f10) and run memory and hard drive diagnostic tests Boot to Windows Advanced boot options (f8) and: o Select Disable automatic restart on a black screen during startup or boot ...Search www.microsoft.com for terms in error message Search www.hp.com for latest Microsoft updates Run the anti-virus ...
Search www.microsoft.com for terms in error message Search www.hp.com for terms in error message Boot to BIOS Diagnostics (f10) and run memory and hard drive diagnostic tests Boot to Windows Advanced boot options (f8) and: o Select Disable automatic restart on a black screen during startup or boot ...Search www.microsoft.com for terms in error message Search www.hp.com for latest Microsoft updates Run the anti-virus ...
Notebook Essentials - Windows 7
Page 25
... a wireless network This section describes the steps necessary to set up the modem, install a network cable to connect your wireless computer to the modem, and test the Internet service. 2. If you already have high-speed Internet service, follow these steps: 1. Your ISP will help set up a wireless network and to connect...
... a wireless network This section describes the steps necessary to set up the modem, install a network cable to connect your wireless computer to the modem, and test the Internet service. 2. If you already have high-speed Internet service, follow these steps: 1. Your ISP will help set up a wireless network and to connect...
Notebook Essentials - Windows 7
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... uses less space than other music file formats, and the process for creating an MP3 disc is generally best for burning data files or for testing audio or video recordings before you want to use CD-R to burn music CDs. ■ DVD players used in the taskbar.
... uses less space than other music file formats, and the process for creating an MP3 disc is generally best for burning data files or for testing audio or video recordings before you want to use CD-R to burn music CDs. ■ DVD players used in the taskbar.
User Guide - Windows 7
Page 7
... display 47 The process of burning a disc does not begin, or it stops before completion ... 47 A device driver must be reinstalled 47 Obtaining the latest HP device drivers 48 Obtaining the latest Windows device drivers 48 Webcam ...48 Adjusting webcam properties 49 5 Power management ...50 Setting power options ...50 Using power... Selecting a different power plan 52 Customizing power plans 52 Setting password protection on wakeup 52 Using external AC power ...52 Connecting the AC adapter 53 Testing an AC adapter ...54 Using battery power ...54 Identifying batteries ...54 vii
... display 47 The process of burning a disc does not begin, or it stops before completion ... 47 A device driver must be reinstalled 47 Obtaining the latest HP device drivers 48 Obtaining the latest Windows device drivers 48 Webcam ...48 Adjusting webcam properties 49 5 Power management ...50 Setting power options ...50 Using power... Selecting a different power plan 52 Customizing power plans 52 Setting password protection on wakeup 52 Using external AC power ...52 Connecting the AC adapter 53 Testing an AC adapter ...54 Using battery power ...54 Identifying batteries ...54 vii
User Guide - Windows 7
Page 45
... drivers required by the external device. Insert the disc into the optical drive. 2. To connect external devices such as a beep or alarm, and click the Test button. You should hear sound through the speakers or through connected headphones. Select Start > Control Panel > Hardware and Sound > Sound. 2. For additional safety information, refer...
... drivers required by the external device. Insert the disc into the optical drive. 2. To connect external devices such as a beep or alarm, and click the Test button. You should hear sound through the speakers or through connected headphones. Select Start > Control Panel > Hardware and Sound > Sound. 2. For additional safety information, refer...
User Guide - Windows 7
Page 50
... the drive bezel to the outside of data ● High-definition video playback and storage ● Video games NOTE: As Blu-ray is ideal for testing audio or video recordings before you saved earlier.
... the drive bezel to the outside of data ● High-definition video playback and storage ● Video games NOTE: As Blu-ray is ideal for testing audio or video recordings before you saved earlier.
User Guide - Windows 7
Page 52
... home and car stereos will not play CD-RWs, use software such as Windows Media Player to a CD or DVD that cannot be prompted for testing audio or video recordings before you want to copy into the drive. Click the Copy Disc icon located towards the top of the screen, and...
... home and car stereos will not play CD-RWs, use software such as Windows Media Player to a CD or DVD that cannot be prompted for testing audio or video recordings before you want to copy into the drive. Click the Copy Disc icon located towards the top of the screen, and...
User Guide - Windows 7
Page 64
... included with the computer, a replacement battery provided by HP, or a compatible battery purchased from external power. Identifying batteries One lithium-ion battery is plugged into AC power charges the battery and also protects your computer. 54 Chapter 5 Power management Testing an AC adapter Test the AC adapter if the computer exhibits any of...
... included with the computer, a replacement battery provided by HP, or a compatible battery purchased from external power. Identifying batteries One lithium-ion battery is plugged into AC power charges the battery and also protects your computer. 54 Chapter 5 Power management Testing an AC adapter Test the AC adapter if the computer exhibits any of...
User Guide - Windows 7
Page 65
... of the battery installed in Help and Support Help and Support provides the following tools and information about the battery: ● Battery Check tool to test battery performance ● Information on calibration, power management, and proper care and storage to see if they are functioning properly, and then reports the results...
... of the battery installed in Help and Support Help and Support provides the following tools and information about the battery: ● Battery Check tool to test battery performance ● Information on calibration, power management, and proper care and storage to see if they are functioning properly, and then reports the results...
User Guide - Windows 7
Page 105
... a secondary hard drive. NOTE: On models with two hard drives, this Enable/disable Card Reader/1394 Power Saving. Run a comprehensive self test on the hard drive. Set the following boot options: ● f10 and f12 Delay (seconds)―Set the delay for the f10 and ...CD/DVD ROM drive ◦ USB floppy ◦ Network adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this menu option is called Primary Hard Disk Self Test. When enabled, the computer fan will always be on the system memory. Run a diagnostic...
... a secondary hard drive. NOTE: On models with two hard drives, this Enable/disable Card Reader/1394 Power Saving. Run a comprehensive self test on the hard drive. Set the following boot options: ● f10 and f12 Delay (seconds)―Set the delay for the f10 and ...CD/DVD ROM drive ◦ USB floppy ◦ Network adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this menu option is called Primary Hard Disk Self Test. When enabled, the computer fan will always be on the system memory. Run a diagnostic...
User Guide - Windows 7
Page 114
Index Symbols/Numerics 1394 Power Saving 95 A AC adapter connecting 53 identifying 10 testing 54 action keys decreasing screen brightness 27 decreasing the speaker volume 28, 32 Help and Support 27 identifying 4 increasing screen brightness 28 increasing the speaker ...
Index Symbols/Numerics 1394 Power Saving 95 A AC adapter connecting 53 identifying 10 testing 54 action keys decreasing screen brightness 27 decreasing the speaker volume 28, 32 Help and Support 27 identifying 4 increasing screen brightness 28 increasing the speaker ...
User Guide - Windows 7
Page 115
...10 corporate WLAN connection 16 critical battery level 58 critical security updates, installing 87 D default settings, restoring 93 device drivers HP drivers 48 Windows drivers 48 Diagnostics menu 95 digital card defined 74 inserting 74 removing 75 stopping 75 Digital Media Slot, ... 26 graphic modes, switching 61 H hard disk drive HP ProtectSmart Hard Drive Protection 64 installing 68 removing 66 replacing 66 hard drive HP ProtectSmart Hard Drive Protection 64 identifying 8 installing 68 removing 66 replacing 66 hard drive self test 95 hardware, identifying 1 HDMI port 37 HDMI, connecting...
...10 corporate WLAN connection 16 critical battery level 58 critical security updates, installing 87 D default settings, restoring 93 device drivers HP drivers 48 Windows drivers 48 Diagnostics menu 95 digital card defined 74 inserting 74 removing 75 stopping 75 Digital Media Slot, ... 26 graphic modes, switching 61 H hard disk drive HP ProtectSmart Hard Drive Protection 64 installing 68 removing 66 replacing 66 hard drive HP ProtectSmart Hard Drive Protection 64 identifying 8 installing 68 removing 66 replacing 66 hard drive self test 95 hardware, identifying 1 HDMI port 37 HDMI, connecting...
User Guide - Windows 7
Page 116
keys action 4 esc 4 fn 4 Windows applications 4 Windows logo 4 L labels Bluetooth 11 HP Mobile Broadband Module 11 Microsoft Certificate of Authenticity 11 regulatory 11 service tag 10 SIM 11 wireless certification 11 WLAN 11 LAN Power Saving 94 ... using 34 MediaSmart software 34 memory module adding 76 inserting 81 removing 77, 80 replacing 76, 79 upgrading primary 79 memory module compartment, identifying 8 memory test 95 memory, replacing memory modules 76, 79 memory/wireless module compartment cover removing 66, 77 replacing 70, 78 microphone (audio-in) jack 6 microphone, internal 32...
keys action 4 esc 4 fn 4 Windows applications 4 Windows logo 4 L labels Bluetooth 11 HP Mobile Broadband Module 11 Microsoft Certificate of Authenticity 11 regulatory 11 service tag 10 SIM 11 wireless certification 11 WLAN 11 LAN Power Saving 94 ... using 34 MediaSmart software 34 memory module adding 76 inserting 81 removing 77, 80 replacing 76, 79 upgrading primary 79 memory module compartment, identifying 8 memory test 95 memory, replacing memory modules 76, 79 memory/wireless module compartment cover removing 66, 77 replacing 70, 78 microphone (audio-in) jack 6 microphone, internal 32...
User Guide - Windows 7
Page 117
...(network) lights, identifying 6 S safeguarding information 99 screen brightness keys 28 screen image, switching 28 scrolling TouchPad gestures 26 secondary hard drive self test 95 security cable slot 6 security cable, installing 87 Security menu 94 security, wireless 15 selecting TouchPad 25 serial number, computer 10 service tag 10... wireless certification labels 11 troubleshooting device driver 47 disc burning 47 disc does not play 45 disc play 46 external display 47 HP device drivers 48 optical disc tray 44 optical drive detection 44 Windows drivers 48 turning off the computer 62 TV 36 U ...
...(network) lights, identifying 6 S safeguarding information 99 screen brightness keys 28 screen image, switching 28 scrolling TouchPad gestures 26 secondary hard drive self test 95 security cable slot 6 security cable, installing 87 Security menu 94 security, wireless 15 selecting TouchPad 25 serial number, computer 10 service tag 10... wireless certification labels 11 troubleshooting device driver 47 disc burning 47 disc does not play 45 disc play 46 external display 47 HP device drivers 48 optical disc tray 44 optical drive detection 44 Windows drivers 48 turning off the computer 62 TV 36 U ...