HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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....hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are configured...
....hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are configured...
HP Pavilion TouchSmart 11 Notebook PC - Maintenance and Service Guide
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... location. See Locating the serial number, product number, and model number on the service tag at the bottom of your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. 26 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts NOTE: Details about your computer. Installing a part not supported by the Customer Self-Repair program may void your warranty to access and replace Customer SelfRepair parts...
... location. See Locating the serial number, product number, and model number on the service tag at the bottom of your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. 26 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts NOTE: Details about your computer. Installing a part not supported by the Customer Self-Repair program may void your warranty to access and replace Customer SelfRepair parts...
HP Pavilion TouchSmart 11 Notebook PC - Maintenance and Service Guide
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... installing new memory may result in Hibernation, turn the computer on -screen instructions. Click the link for the most recent BIOS. 8. Remove the service cover (see Battery on page 27). 5. Select the operating system, and then click Next. 6. Click the Download button, and then follow these steps: 1. CAUTION: Failure to update the computer to the latest BIOS prior to install the WLAN module. In the Enter a product name/number box, type...
... installing new memory may result in Hibernation, turn the computer on -screen instructions. Click the link for the most recent BIOS. 8. Remove the service cover (see Battery on page 27). 5. Select the operating system, and then click Next. 6. Click the Download button, and then follow these steps: 1. CAUTION: Failure to update the computer to the latest BIOS prior to install the WLAN module. In the Enter a product name/number box, type...
HP Pavilion TouchSmart 11 Notebook PC - Maintenance and Service Guide
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... that must be accessed by unplugging the power cord from the computer. 3. Remove the service cover (see Battery on page 28). Release the RTC battery cable (2) from the computer. 4. 6 Removal and replacement procedures for Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement. There are unsure whether the computer is off the computer. Disconnect all external devices from the...
... that must be accessed by unplugging the power cord from the computer. 3. Remove the service cover (see Battery on page 28). Release the RTC battery cable (2) from the computer. 4. 6 Removal and replacement procedures for Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement. There are unsure whether the computer is off the computer. Disconnect all external devices from the...
HP Pavilion TouchSmart 11 Notebook PC - Maintenance and Service Guide
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...). The BIOS installation begins. 5. 3. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click your changes, use the arrow keys to reliable external power using the AC adapter. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Follow the on -screen instructions. 60 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Complete the installation by unplugging the power cord from...
...). The BIOS installation begins. 5. 3. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click your changes, use the arrow keys to reliable external power using the AC adapter. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Follow the on -screen instructions. 60 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Complete the installation by unplugging the power cord from...
HP Pavilion TouchSmart 11 Notebook PC - Maintenance and Service Guide
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... recovering your information from the HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to restore your system. For more information, see Recovering using HP Recovery Manager on page 68. ● If you want to reset your personal files and data, you can use the Drivers and Applications Reinstall option of HP Recovery Manager to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type...
... recovering your information from the HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to restore your system. For more information, see Recovering using HP Recovery Manager on page 68. ● If you want to reset your personal files and data, you can use the Drivers and Applications Reinstall option of HP Recovery Manager to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type...
HP Pavilion TouchSmart 11 Notebook PC - Maintenance and Service Guide
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...L left-side components 10 light components 8 lights AC adapter 11 caps lock 8 hard drive 10 mute 8 power 8, 10 webcamera 4 wireless 8 M mass storage device illustrated 17 precautions 22 spare part numbers 17 media card reader board removal 48 spare part number 15, 20, 48 memory card reader 10 memory module product description 1 removal 33 spare part numbers 16, 19, 33 microphone location 5 product description 2 microphone jack 11 model name 1 monitor connector board removal 51 spare part number 15, 20, 51 monitor port 10 mute light 8 N network jack 11 O operating system, product description...
...L left-side components 10 light components 8 lights AC adapter 11 caps lock 8 hard drive 10 mute 8 power 8, 10 webcamera 4 wireless 8 M mass storage device illustrated 17 precautions 22 spare part numbers 17 media card reader board removal 48 spare part number 15, 20, 48 memory card reader 10 memory module product description 1 removal 33 spare part numbers 16, 19, 33 microphone location 5 product description 2 microphone jack 11 model name 1 monitor connector board removal 51 spare part number 15, 20, 51 monitor port 10 mute light 8 N network jack 11 O operating system, product description...
User Guide
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... Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons and speakers ...10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 15 Sharing data and drives and accessing software 16 Using a WLAN ...16 Using an Internet service provider 17 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 18 Connecting to a WLAN 18 Using Bluetooth wireless devices (select models...
... Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons and speakers ...10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 15 Sharing data and drives and accessing software 16 Using a WLAN ...16 Using an Internet service provider 17 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 18 Connecting to a WLAN 18 Using Bluetooth wireless devices (select models...
User Guide
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... Storing a user-replaceable battery 43 Disposing of a user-replaceable battery 43 Replacing a user-replaceable battery 43 Running on external AC power ...43 Troubleshooting power problems 44 HP CoolSense (select models only 44 Shutting down (turning off) the computer 45 7 Managing and sharing information ...46 Using a USB device ...46 Connecting a USB device 46 Removing a USB device ...47 Inserting and removing a memory card 47 8 Maintaining your computer ...49 Improving performance ...49 Handling drives ...49 Replacing a hard drive ...49 Using HP 3D DriveGuard (select models only 52...
... Storing a user-replaceable battery 43 Disposing of a user-replaceable battery 43 Replacing a user-replaceable battery 43 Running on external AC power ...43 Troubleshooting power problems 44 HP CoolSense (select models only 44 Shutting down (turning off) the computer 45 7 Managing and sharing information ...46 Using a USB device ...46 Connecting a USB device 46 Removing a USB device ...47 Inserting and removing a memory card 47 8 Maintaining your computer ...49 Improving performance ...49 Handling drives ...49 Replacing a hard drive ...49 Using HP 3D DriveGuard (select models only 52...
User Guide
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...up your software applications and information 62 Using an optional security cable lock 62 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 64 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 11 Backing up, restoring, and recovering ...66 Creating recovery media and backups 66 Creating HP Recovery media 67 Restore and recovery ...68 Using Windows Refresh for quick and easy recovery 69 Remove...
...up your software applications and information 62 Using an optional security cable lock 62 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 64 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 11 Backing up, restoring, and recovering ...66 Creating recovery media and backups 66 Creating HP Recovery media 67 Restore and recovery ...68 Using Windows Refresh for quick and easy recovery 69 Remove...
User Guide
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... using these features: ● Wireless button, wireless switch, or wireless key (referred to a wireless network 15 In a PAN, each other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. The wireless light indicates the overall power state of the following wireless devices: ● Wireless local area network (WLAN) device-Connects the computer to wireless local area networks (commonly referred to that world. Because the wireless devices are off the wireless devices simultaneously. But even at the factory...
... using these features: ● Wireless button, wireless switch, or wireless key (referred to a wireless network 15 In a PAN, each other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. The wireless light indicates the overall power state of the following wireless devices: ● Wireless local area network (WLAN) device-Connects the computer to wireless local area networks (commonly referred to that world. Because the wireless devices are off the wireless devices simultaneously. But even at the factory...
User Guide
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... of working wirelessly), or if you to an existing network at your office. Connecting to a LAN requires an 8-pin, RJ-45 (network) cable. Plug the network cable into a network wall jack (2) or router. Plug the other electronic devices or structural barriers such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices...
... of working wirelessly), or if you to an existing network at your office. Connecting to a LAN requires an 8-pin, RJ-45 (network) cable. Plug the network cable into a network wall jack (2) or router. Plug the other electronic devices or structural barriers such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices...
User Guide
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... mix audio and video to music, stream audio content from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. To reduce the risk of USB ports, see Using a USB device on headphones, earbuds, or a headset. Using the webcam Your computer has an integrated webcam, a powerful social networking tool that supports both audio-out (headphone) and audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Connecting...
... mix audio and video to music, stream audio content from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. To reduce the risk of USB ports, see Using a USB device on headphones, earbuds, or a headset. Using the webcam Your computer has an integrated webcam, a powerful social networking tool that supports both audio-out (headphone) and audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Connecting...
User Guide
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... MB/s. Connecting a USB device CAUTION: To reduce the risk of your computer, also allows quick data transfer. Some computers have their own power source. others have a built-in optical drive that are compatible with your computer's software, operating system, and also provides storage for the types of external devices-such as an optical drive or hard drive, or insert a memory card directly from your computer. 7 Managing and...
... MB/s. Connecting a USB device CAUTION: To reduce the risk of your computer, also allows quick data transfer. Some computers have their own power source. others have a built-in optical drive that are compatible with your computer's software, operating system, and also provides storage for the types of external devices-such as an optical drive or hard drive, or insert a memory card directly from your computer. 7 Managing and...
User Guide
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... the Start screen, type d, and then type disk in the search box. For additional information, access the Disk Defragmenter software Help. Follow the on solid-state drives. The hard drive is the filing cabinet where you store your work and the memory is superimposed Using Disk Defragmenter As you use your computer's performance. Follow the on the size of your memory isn't big enough to free up disk space...
... the Start screen, type d, and then type disk in the search box. For additional information, access the Disk Defragmenter software Help. Follow the on solid-state drives. The hard drive is the filing cabinet where you store your work and the memory is superimposed Using Disk Defragmenter As you use your computer's performance. Follow the on the size of your memory isn't big enough to free up disk space...
User Guide
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... the download is functioning properly. You will need this path when you are revealed on your hard drive where the BIOS update is downloaded. During the download and installation, follow these steps: 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. If the update is more recent than your BIOS, make a note of the date, name, or other software components. 64 Chapter 10 Using Setup Utility (BIOS) and HP PC Hardware...
... the download is functioning properly. You will need this path when you are revealed on your hard drive where the BIOS update is downloaded. During the download and installation, follow these steps: 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. If the update is more recent than your BIOS, make a note of the date, name, or other software components. 64 Chapter 10 Using Setup Utility (BIOS) and HP PC Hardware...
User Guide
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... did not manually create a restore point, you can use Windows File History to a previous state without the requirements of HP Recovery media to restore the factory image to reinstall the individual application or driver. See Using Windows Refresh for quick and easy recovery on page 70. System Restore allows you to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type h, and...
... did not manually create a restore point, you can use Windows File History to a previous state without the requirements of HP Recovery media to restore the factory image to reinstall the individual application or driver. See Using Windows Refresh for quick and easy recovery on page 70. System Restore allows you to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type h, and...
User Guide
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... things to do 1 H hard drive HP 3D DriveGuard 52 hard drive light 6 hard drive, identifying 12 HDMI configuring audio 24 HDMI port connecting 24 identifying 5, 20 headphones, connecting 22 Hibernation exiting 40 initiated during critical battery level 42 initiating 40 high-definition devices, connecting 24 hot keys description 38 reveal system information 38 using 38 HP 3D DriveGuard 52 HP and third-party software updates, installing 61 HP PC Hardware Diagnostics (UEFI) downloading 65 HP Recovery Manager correcting boot problems 71 starting 71 Index 75
... things to do 1 H hard drive HP 3D DriveGuard 52 hard drive light 6 hard drive, identifying 12 HDMI configuring audio 24 HDMI port connecting 24 identifying 5, 20 headphones, connecting 22 Hibernation exiting 40 initiated during critical battery level 42 initiating 40 high-definition devices, connecting 24 hot keys description 38 reveal system information 38 using 38 HP 3D DriveGuard 52 HP and third-party software updates, installing 61 HP PC Hardware Diagnostics (UEFI) downloading 65 HP Recovery Manager correcting boot problems 71 starting 71 Index 75
User Guide
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... 47 memory card reader, identifying 6 memory module identifying 12 inserting 55 removing 54 replacing 53 memory module service door, removing 54 microphone, connecting 22 minimized image creating 70 minimized image recovery 70 mouse, external setting preferences 26 mute light, identifying 9 N network jack, identifying 5 O operating environment 73 original system recovery 70 P passwords Setup Utility (BIOS) 60 Windows 60 pinching touch screen gesture 34 pinching TouchPad gesture 28 ports external monitor 6, 21, 23 HDMI 5, 20, 24 USB 2.0 6, 21 USB 3.0 5, 20 VGA 23 power battery 41 power button...
... 47 memory card reader, identifying 6 memory module identifying 12 inserting 55 removing 54 replacing 53 memory module service door, removing 54 microphone, connecting 22 minimized image creating 70 minimized image recovery 70 mouse, external setting preferences 26 mute light, identifying 9 N network jack, identifying 5 O operating environment 73 original system recovery 70 P passwords Setup Utility (BIOS) 60 Windows 60 pinching touch screen gesture 34 pinching TouchPad gesture 28 ports external monitor 6, 21, 23 HDMI 5, 20, 24 USB 2.0 6, 21 USB 3.0 5, 20 VGA 23 power battery 41 power button...
User Guide
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serial number 13 serial number, computer 13 service labels locating 13 setting password protection on wakeup 40 setup of WLAN 17 Setup Utility (BIOS) passwords 60 Setup Utility (BIOS), using 63 shipping the computer 58 shutdown 45 Sleep exiting 39 initiating 39 slots memory card 6 security cable 6 software CyberLink PowerDVD 25 Disk Cleanup 53 Disk Defragmenter 53 software updates, installing 61 speakers connecting 21 identifying 10 storing a battery 43 supported discs recovery 67 system information hot key 38 system recovery 70 system restore point creating 66 restoring 68 T temperature 43...
serial number 13 serial number, computer 13 service labels locating 13 setting password protection on wakeup 40 setup of WLAN 17 Setup Utility (BIOS) passwords 60 Setup Utility (BIOS), using 63 shipping the computer 58 shutdown 45 Sleep exiting 39 initiating 39 slots memory card 6 security cable 6 software CyberLink PowerDVD 25 Disk Cleanup 53 Disk Defragmenter 53 software updates, installing 61 speakers connecting 21 identifying 10 storing a battery 43 supported discs recovery 67 system information hot key 38 system recovery 70 system restore point creating 66 restoring 68 T temperature 43...