HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... with Serial ATA hard disk drives. Page 6 Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. The latest device driver versions address multiple known issues that provides up to 150MB/sec transfer rate for disk traffic, and provides link power management with Intel Matrix Storage Manager Technology. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models...
... with Serial ATA hard disk drives. Page 6 Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. The latest device driver versions address multiple known issues that provides up to 150MB/sec transfer rate for disk traffic, and provides link power management with Intel Matrix Storage Manager Technology. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models...
HP Pavilion TouchSmart 11 Notebook PC - Maintenance and Service Guide
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... to access and replace Customer SelfRepair parts successfully. There are on page 13 for Customer Self-Repair parts. Check your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. 26 Chapter 5 Removal and replacement procedures for Customer SelfRepair parts NOTE: The Customer Self-Repair program is supported in all locations. This chapter provides removal and replacement procedures for details. Make special...
... to access and replace Customer SelfRepair parts successfully. There are on page 13 for Customer Self-Repair parts. Check your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. 26 Chapter 5 Removal and replacement procedures for Customer SelfRepair parts NOTE: The Customer Self-Repair program is supported in all locations. This chapter provides removal and replacement procedures for details. Make special...
HP Pavilion TouchSmart 11 Notebook PC - Maintenance and Service Guide
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... Support & Drivers > click Drivers & Software. 3. Click the link for the computer model. 5. Turn off or in various system problems. To update BIOS: 1. Spread the retaining tabs (1) on -screen instructions. CAUTION: Failure to update the computer to the latest BIOS prior to install the WLAN module. Disconnect all external devices from the computer. 3. Remove the service cover (see Battery on page 28). Remove the memory module: 1. Under Step 2: Select a Download, click the BIOS link. 7. In the Enter a product...
... Support & Drivers > click Drivers & Software. 3. Click the link for the computer model. 5. Turn off or in various system problems. To update BIOS: 1. Spread the retaining tabs (1) on -screen instructions. CAUTION: Failure to update the computer to the latest BIOS prior to install the WLAN module. Disconnect all external devices from the computer. 3. Remove the service cover (see Battery on page 28). Remove the memory module: 1. Under Step 2: Select a Download, click the BIOS link. 7. In the Enter a product...
HP Pavilion TouchSmart 11 Notebook PC - Maintenance and Service Guide
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... bottom cover. Remove the service cover (see Battery on , and then shut it down through the operating system. 2. Turn off or in this chapter should only be removed, replaced, and/or loosened when servicing the computer. Disconnect all external devices from the system board. 2. 6 Removal and replacement procedures for Authorized Service Provider only parts. Accessing these steps: 1. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider parts CAUTION...
... bottom cover. Remove the service cover (see Battery on , and then shut it down through the operating system. 2. Turn off or in this chapter should only be removed, replaced, and/or loosened when servicing the computer. Disconnect all external devices from the system board. 2. 6 Removal and replacement procedures for Authorized Service Provider only parts. Accessing these steps: 1. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider parts CAUTION...
HP Pavilion TouchSmart 11 Notebook PC - Maintenance and Service Guide
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... network administrator before installing any software updates, especially system BIOS updates. Do not download or install a BIOS update while the computer is connected to install the update. From the Start screen, type support, and then select the HP Support Assistant app. 2. The hard drive designation is downloaded. b. Click your BIOS, make a note of the date, name, or other identifier. If no instructions are ready to reliable external power using the AC adapter. You will need this path when you connect your hard drive...
... network administrator before installing any software updates, especially system BIOS updates. Do not download or install a BIOS update while the computer is connected to install the update. From the Start screen, type support, and then select the HP Support Assistant app. 2. The hard drive designation is downloaded. b. Click your BIOS, make a note of the date, name, or other identifier. If no instructions are ready to reliable external power using the AC adapter. You will need this path when you connect your hard drive...
HP Pavilion TouchSmart 11 Notebook PC - Maintenance and Service Guide
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... HP Recovery media to restore the factory image to restore your information from the HP Recovery partition (select models only) or HP Recovery media. From the Start screen, type h, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reset your computer using HP Recovery Manager on page 69. ● If you wish to remove the recovery partition to remove all personal data, apps, and settings...
... HP Recovery media to restore the factory image to restore your information from the HP Recovery partition (select models only) or HP Recovery media. From the Start screen, type h, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reset your computer using HP Recovery Manager on page 69. ● If you wish to remove the recovery partition to remove all personal data, apps, and settings...
HP Pavilion TouchSmart 11 Notebook PC - Maintenance and Service Guide
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...L left-side components 10 light components 8 lights AC adapter 11 caps lock 8 hard drive 10 mute 8 power 8, 10 webcamera 4 wireless 8 M mass storage device illustrated 17 precautions 22 spare part numbers 17 media card reader board removal 48 spare part number 15, 20, 48 memory card reader 10 memory module product description 1 removal 33 spare part numbers 16, 19, 33 microphone location 5 product description 2 microphone jack 11 model name 1 monitor connector board removal 51 spare part number 15, 20, 51 monitor port 10 mute light 8 N network jack 11 O operating system, product description...
...L left-side components 10 light components 8 lights AC adapter 11 caps lock 8 hard drive 10 mute 8 power 8, 10 webcamera 4 wireless 8 M mass storage device illustrated 17 precautions 22 spare part numbers 17 media card reader board removal 48 spare part number 15, 20, 48 memory card reader 10 memory module product description 1 removal 33 spare part numbers 16, 19, 33 microphone location 5 product description 2 microphone jack 11 model name 1 monitor connector board removal 51 spare part number 15, 20, 51 monitor port 10 mute light 8 N network jack 11 O operating system, product description...
User Guide
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... Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons and speakers ...10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 15 Sharing data and drives and accessing software 16 Using a WLAN ...16 Using an Internet service provider 17 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 18 Connecting to a WLAN 18 Using Bluetooth wireless devices (select models...
... Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons and speakers ...10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 15 Sharing data and drives and accessing software 16 Using a WLAN ...16 Using an Internet service provider 17 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 18 Connecting to a WLAN 18 Using Bluetooth wireless devices (select models...
User Guide
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... Storing a user-replaceable battery 43 Disposing of a user-replaceable battery 43 Replacing a user-replaceable battery 43 Running on external AC power ...43 Troubleshooting power problems 44 HP CoolSense (select models only 44 Shutting down (turning off) the computer 45 7 Managing and sharing information ...46 Using a USB device ...46 Connecting a USB device 46 Removing a USB device ...47 Inserting and removing a memory card 47 8 Maintaining your computer ...49 Improving performance ...49 Handling drives ...49 Replacing a hard drive ...49 Using HP 3D DriveGuard (select models only 52...
... Storing a user-replaceable battery 43 Disposing of a user-replaceable battery 43 Replacing a user-replaceable battery 43 Running on external AC power ...43 Troubleshooting power problems 44 HP CoolSense (select models only 44 Shutting down (turning off) the computer 45 7 Managing and sharing information ...46 Using a USB device ...46 Connecting a USB device 46 Removing a USB device ...47 Inserting and removing a memory card 47 8 Maintaining your computer ...49 Improving performance ...49 Handling drives ...49 Replacing a hard drive ...49 Using HP 3D DriveGuard (select models only 52...
User Guide
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...up your software applications and information 62 Using an optional security cable lock 62 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 64 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 11 Backing up, restoring, and recovering ...66 Creating recovery media and backups 66 Creating HP Recovery media 67 Restore and recovery ...68 Using Windows Refresh for quick and easy recovery 69 Remove...
...up your software applications and information 62 Using an optional security cable lock 62 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 64 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 11 Backing up, restoring, and recovering ...66 Creating recovery media and backups 66 Creating HP Recovery media 67 Restore and recovery ...68 Using Windows Refresh for quick and easy recovery 69 Remove...
User Guide
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..., and cameras. The wireless light indicates the overall power state of wires. If the wireless light is on the computer. Using operating system controls The Network and Sharing Center allows you can use the wireless button to turn on or turn on . For more wireless devices, and one wireless device is off, all wireless devices are enabled at home, you turn off the wireless devices simultaneously. Using the wireless controls You can control the wireless devices in Help and Support. 3 Connecting to a network Your computer...
..., and cameras. The wireless light indicates the overall power state of wires. If the wireless light is on the computer. Using operating system controls The Network and Sharing Center allows you can use the wireless button to turn on or turn on . For more wireless devices, and one wireless device is off, all wireless devices are enabled at home, you turn off the wireless devices simultaneously. Using the wireless controls You can control the wireless devices in Help and Support. 3 Connecting to a network Your computer...
User Guide
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...) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that traditionally link electronic devices such as walls and floors. NOTE: The functional range (how far your office. Connecting to a wired network Connecting to a local area network (LAN) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you...
...) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that traditionally link electronic devices such as walls and floors. NOTE: The functional range (how far your office. Connecting to a wired network Connecting to a local area network (LAN) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you...
User Guide
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..., adjust the volume before putting on a docking station. From the Start screen, type h, and then select Help and Support. WARNING! To access this guide, from the web (including radio), record audio, or mix audio and video to the audioout (headphone) jack on the other side of applications. USB 2.0 port Connects an optional USB device. Using the webcam 21 External monitor port Connects an external VGA monitor or projector. Component (6) (7) (8) Description Audio-out (headphone) jack/Audio-in (microphone). Also connects an optional headset microphone...
..., adjust the volume before putting on a docking station. From the Start screen, type h, and then select Help and Support. WARNING! To access this guide, from the web (including radio), record audio, or mix audio and video to the audioout (headphone) jack on the other side of applications. USB 2.0 port Connects an optional USB device. Using the webcam 21 External monitor port Connects an external VGA monitor or projector. Component (6) (7) (8) Description Audio-out (headphone) jack/Audio-in (microphone). Also connects an optional headset microphone...
User Guide
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... a CD, DVD, or (on select models) Blu-ray Disc (BD). Some devices use , see Connecting to connect numerous kinds of USB port. NOTE: For more than one type of external devices-such as an optical drive or hard drive, or insert a memory card directly from your computer's software, operating system, and also provides storage for the types of USB ports you have their own power source. NOTE: For information about required software and drivers, or...
... a CD, DVD, or (on select models) Blu-ray Disc (BD). Some devices use , see Connecting to connect numerous kinds of USB port. NOTE: For more than one type of external devices-such as an optical drive or hard drive, or insert a memory card directly from your computer's software, operating system, and also provides storage for the types of USB ports you have their own power source. NOTE: For information about required software and drivers, or...
User Guide
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..., Disk Defragmenter may set Disk Defragmenter to run Disk Cleanup: 1. Connect the computer to AC power. 2. Follow the on -screen instructions. Select Settings, and then select Free up disk space and help improve your computer manually at least once a month. After you store your work and the memory is like a desk Improving performance 53 HP recommends defragmenting your hard drive and the number of this, the hard drive works harder to locate...
..., Disk Defragmenter may set Disk Defragmenter to run Disk Cleanup: 1. Connect the computer to AC power. 2. Follow the on -screen instructions. Select Settings, and then select Free up disk space and help improve your computer manually at least once a month. After you store your work and the memory is like a desk Improving performance 53 HP recommends defragmenting your hard drive and the number of this, the hard drive works harder to locate...
User Guide
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... update. 4. The BIOS installation begins. 5. Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. The hard drive designation is functioning properly. Using the hard drive path you recorded earlier, open the folder on -screen instructions. 4. BIOS installation procedures vary. Follow any device, cable, or cord. 1. During the download and installation, follow these instructions: Do not disconnect power from the computer by following the on-screen instructions. From the Start screen, type support...
... update. 4. The BIOS installation begins. 5. Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. The hard drive designation is functioning properly. Using the hard drive path you recorded earlier, open the folder on -screen instructions. 4. BIOS installation procedures vary. Follow any device, cable, or cord. 1. During the download and installation, follow these instructions: Do not disconnect power from the computer by following the on-screen instructions. From the Start screen, type support...
User Guide
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... installs only drivers and hardware-enabling applications. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can use the HP Recovery media that best matches your situation and level of HP Recovery Manager to reinstall the individual application or driver. Choose the method that you have replaced the hard drive, you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Restore...
... installs only drivers and hardware-enabling applications. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can use the HP Recovery media that best matches your situation and level of HP Recovery Manager to reinstall the individual application or driver. Choose the method that you have replaced the hard drive, you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Restore...
User Guide
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... key, identifying 11, 38 Fun things to do 1 H hard drive HP 3D DriveGuard 52 hard drive light 6 hard drive, identifying 12 HDMI configuring audio 24 HDMI port connecting 24 identifying 5, 20 headphones, connecting 22 Hibernation exiting 40 initiated during critical battery level 42 initiating 40 high-definition devices, connecting 24 hot keys description 38 reveal system information 38 using 38 HP 3D DriveGuard 52 HP and third-party software updates, installing 61 HP PC Hardware Diagnostics (UEFI) downloading 65 HP Recovery Manager correcting boot problems 71 starting...
... key, identifying 11, 38 Fun things to do 1 H hard drive HP 3D DriveGuard 52 hard drive light 6 hard drive, identifying 12 HDMI configuring audio 24 HDMI port connecting 24 identifying 5, 20 headphones, connecting 22 Hibernation exiting 40 initiated during critical battery level 42 initiating 40 high-definition devices, connecting 24 hot keys description 38 reveal system information 38 using 38 HP 3D DriveGuard 52 HP and third-party software updates, installing 61 HP PC Hardware Diagnostics (UEFI) downloading 65 HP Recovery Manager correcting boot problems 71 starting...
User Guide
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... 47 memory card reader, identifying 6 memory module identifying 12 inserting 55 removing 54 replacing 53 memory module service door, removing 54 microphone, connecting 22 minimized image creating 70 minimized image recovery 70 mouse, external setting preferences 26 mute light, identifying 9 N network jack, identifying 5 O operating environment 73 original system recovery 70 P passwords Setup Utility (BIOS) 60 Windows 60 pinching touch screen gesture 34 pinching TouchPad gesture 28 ports external monitor 6, 21, 23 HDMI 5, 20, 24 USB 2.0 6, 21 USB 3.0 5, 20 VGA 23 power battery 41 power button...
... 47 memory card reader, identifying 6 memory module identifying 12 inserting 55 removing 54 replacing 53 memory module service door, removing 54 microphone, connecting 22 minimized image creating 70 minimized image recovery 70 mouse, external setting preferences 26 mute light, identifying 9 N network jack, identifying 5 O operating environment 73 original system recovery 70 P passwords Setup Utility (BIOS) 60 Windows 60 pinching touch screen gesture 34 pinching TouchPad gesture 28 ports external monitor 6, 21, 23 HDMI 5, 20, 24 USB 2.0 6, 21 USB 3.0 5, 20 VGA 23 power battery 41 power button...
User Guide
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serial number 13 serial number, computer 13 service labels locating 13 setting password protection on wakeup 40 setup of WLAN 17 Setup Utility (BIOS) passwords 60 Setup Utility (BIOS), using 63 shipping the computer 58 shutdown 45 Sleep exiting 39 initiating 39 slots memory card 6 security cable 6 software CyberLink PowerDVD 25 Disk Cleanup 53 Disk Defragmenter 53 software updates, installing 61 speakers connecting 21 identifying 10 storing a battery 43 supported discs recovery 67 system information hot key 38 system recovery 70 system restore point creating 66 restoring 68 T temperature 43...
serial number 13 serial number, computer 13 service labels locating 13 setting password protection on wakeup 40 setup of WLAN 17 Setup Utility (BIOS) passwords 60 Setup Utility (BIOS), using 63 shipping the computer 58 shutdown 45 Sleep exiting 39 initiating 39 slots memory card 6 security cable 6 software CyberLink PowerDVD 25 Disk Cleanup 53 Disk Defragmenter 53 software updates, installing 61 speakers connecting 21 identifying 10 storing a battery 43 supported discs recovery 67 system information hot key 38 system recovery 70 system restore point creating 66 restoring 68 T temperature 43...