Quick Setup Guide
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... electronic user guides and specifications for your computer model. ● Order parts and find Quick Setup (this Guide) Quick Setup (this Guide) Troubleshooting and Maintenance Guide on your computer. Visit http://www.hp.com/supportvideos (English only) Help and Support From the Start screen, type h, and then select Help and Support. http://www.hp.com/support/consumer-forum 1 From the Start screen, type c, and then select Control Panel. 2. HP Support website: http://www.hp.com/go/contactHP Upgrading and Servicing Guide HP Support...
... electronic user guides and specifications for your computer model. ● Order parts and find Quick Setup (this Guide) Quick Setup (this Guide) Troubleshooting and Maintenance Guide on your computer. Visit http://www.hp.com/supportvideos (English only) Help and Support From the Start screen, type h, and then select Help and Support. http://www.hp.com/support/consumer-forum 1 From the Start screen, type c, and then select Control Panel. 2. HP Support website: http://www.hp.com/go/contactHP Upgrading and Servicing Guide HP Support...
Quick Setup Guide
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... install operating system updates. 3 2 Setting up your new location before plugging the computer into an AC power outlet. The grounding plug is specifically labeled as well. be sure to the computer. 3. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device...
... install operating system updates. 3 2 Setting up your new location before plugging the computer into an AC power outlet. The grounding plug is specifically labeled as well. be sure to the computer. 3. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device...
Quick Setup Guide
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... running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. Look in the product field, and press Enter. Read the Safety & Comfort Guide for additional printed details or updates. 5. After you complete the initial computer setup, you wish to install each update you might want to http://www.hp.com/go to install additional software programs or hardware devices. c. h. Open your internet...
... running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. Look in the product field, and press Enter. Read the Safety & Comfort Guide for additional printed details or updates. 5. After you complete the initial computer setup, you wish to install each update you might want to http://www.hp.com/go to install additional software programs or hardware devices. c. h. Open your internet...
Quick Setup Guide
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... of BEATS audio using an external audio system, plug it into the side headphone connector to experience music with Beats enabled. To view the Beats user interface, from the Start screen, type b, and then select HP Beats Audio. To turn Beats on the screen. Your computer comes ready for Beats Audio™ headphones and external audio systems (purchased separately). All you to experience crisp and clear sound separation. 3 Setting up additional...
... of BEATS audio using an external audio system, plug it into the side headphone connector to experience music with Beats enabled. To view the Beats user interface, from the Start screen, type b, and then select HP Beats Audio. To turn Beats on the screen. Your computer comes ready for Beats Audio™ headphones and external audio systems (purchased separately). All you to experience crisp and clear sound separation. 3 Setting up additional...
Quick Setup Guide
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... balance. Pressing the +/- Using the HDMI port controls (select models only) 7 Press the menu button (the top button displayed). Using the +/- buttons on the computer is plugged into that port, and do not control any other media devices on -screen menu displays. Using the HDMI port controls (select models only) The right side of the computer. The HDMI controls are only intended to control the settings of the device plugged into the HDMI port, the volume controls have no functionality. A new on the system...
... balance. Pressing the +/- Using the HDMI port controls (select models only) 7 Press the menu button (the top button displayed). Using the +/- buttons on the computer is plugged into that port, and do not control any other media devices on -screen menu displays. Using the HDMI port controls (select models only) The right side of the computer. The HDMI controls are only intended to control the settings of the device plugged into the HDMI port, the volume controls have no functionality. A new on the system...
Quick Setup Guide
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... while installing, starting up all important data to a backup hard disk drive. 4. Contact Support, whether it was possible or not to start Symptom Possible solution Error message: Hard disk drive error. Either the hard disk drive or the system board may need to be on the back of the computer should be replaced. For more seconds to turn on or start. 5 Troubleshooting Refer to the documentation provided by connecting a different electrical device to...
... while installing, starting up all important data to a backup hard disk drive. 4. Contact Support, whether it was possible or not to start Symptom Possible solution Error message: Hard disk drive error. Either the hard disk drive or the system board may need to be on the back of the computer should be replaced. For more seconds to turn on or start. 5 Troubleshooting Refer to the documentation provided by connecting a different electrical device to...
Quick Setup Guide
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... computer. After the shutdown is complete, unplug and reconnect the mouse connector to save changes in the selected program (Ctrl+S is not detected. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Press the Alt+Tab keys simultaneously to navigate to your computer. Unplug and reconnect the mouse cable to an open programs. 4.
... computer. After the shutdown is complete, unplug and reconnect the mouse connector to save changes in the selected program (Ctrl+S is not detected. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Press the Alt+Tab keys simultaneously to navigate to your computer. Unplug and reconnect the mouse cable to an open programs. 4.
Quick Setup Guide
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... interference from a USB connector on the computer, and then reconnect it . ● Replace the batteries in the keyboard and mouse. ● Re-synchronize the keyboard and mouse to 10 seconds until the LED on the receiver lights or stops flashing. If you are examples; Unplug the receiver from other devices. 1. The receiver connection session times out after 20 minutes of the mouse for the keyboard. 4. To...
... interference from a USB connector on the computer, and then reconnect it . ● Replace the batteries in the keyboard and mouse. ● Re-synchronize the keyboard and mouse to 10 seconds until the LED on the receiver lights or stops flashing. If you are examples; Unplug the receiver from other devices. 1. The receiver connection session times out after 20 minutes of the mouse for the keyboard. 4. To...
Quick Setup Guide
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... audio connectors are connected to enter the on . Possible solution Log in monitor speakers, use the monitor front-panel Volume button to your computer (or speaker system). Possible solution 1. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Turn off your ISP, and start automatically. Speakers and sound Symptom No sound is very low or unsatisfactory. Ensure that the volume is set appropriately. From the Start screen, type c, select Control Panel...
... audio connectors are connected to enter the on . Possible solution Log in monitor speakers, use the monitor front-panel Volume button to your computer (or speaker system). Possible solution 1. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Turn off your ISP, and start automatically. Speakers and sound Symptom No sound is very low or unsatisfactory. Ensure that the volume is set appropriately. From the Start screen, type c, select Control Panel...
Quick Setup Guide
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... area network (LAN). Verify that you are using the proper cables for your Internet service provider (ISP) for assistance. 16 Chapter 5 Troubleshooting A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Run the wireless setup wizard: 1. From the Start screen, type c, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Try to open the wizard, and then follow the on-screen instructions...
... area network (LAN). Verify that you are using the proper cables for your Internet service provider (ISP) for assistance. 16 Chapter 5 Troubleshooting A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Run the wireless setup wizard: 1. From the Start screen, type c, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Try to open the wizard, and then follow the on-screen instructions...
Quick Setup Guide
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... Updating device drivers, following procedure to update a driver, or to revert to an earlier version of the drivers driver if the new one does not solve your problem: 1. Select the arrow to expand the type of a driver, select Roll Back Driver, and then follow the on-screen instructions. You can also set restore points manually. From the Start screen, type c, and then select Control Panel. 3. Software troubleshooting 17 From the Start screen, type c and then select Control Panel. 2. To update a driver...
... Updating device drivers, following procedure to update a driver, or to revert to an earlier version of the drivers driver if the new one does not solve your problem: 1. Select the arrow to expand the type of a driver, select Roll Back Driver, and then follow the on-screen instructions. You can also set restore points manually. From the Start screen, type c, and then select Control Panel. 3. Software troubleshooting 17 From the Start screen, type c and then select Control Panel. 2. To update a driver...
Quick Setup Guide
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... by local law, covered under the terms and conditions listed in the beginning of repair, as some important details), which are confirming that the computer was working properly before attempting to upgrade your system. Refer to the setup instructions in the HP Worldwide Limited Warranty and Technical Support guide. These services are considered consumer replaceable. Before upgrading your hardware Any hardware upgrades that are covered during the warranty...
... by local law, covered under the terms and conditions listed in the beginning of repair, as some important details), which are confirming that the computer was working properly before attempting to upgrade your system. Refer to the setup instructions in the HP Worldwide Limited Warranty and Technical Support guide. These services are considered consumer replaceable. Before upgrading your hardware Any hardware upgrades that are covered during the warranty...
Quick Setup Guide
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... use a screen saver. Let's work together to make a change . Screen savers can help . HP computers keep energy needs to a minimum, saving you , your family, and our planet is a key priority at HP. Please do Recycle your carbon footprint. Ensuring the health of it can also reduce the life of this computer are committed to use without power management. We are set to minimize energy use...
... use a screen saver. Let's work together to make a change . Screen savers can help . HP computers keep energy needs to a minimum, saving you , your family, and our planet is a key priority at HP. Please do Recycle your carbon footprint. Ensuring the health of it can also reduce the life of this computer are committed to use without power management. We are set to minimize energy use...
Troubleshooting and Maintenance Guide
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disk drive error. 1. Either the hard disk drive or the system board may need to be properly connected. See Display (monitor) on the keyboard. Use the Windows Task Manager to the documentation provided by connecting a different electrical device to it was possible or not to start up all important data to turn it is not, contact Support. When drive activity stops, remove the disc and press the spacebar on page 3. Computer does not start . Or...
disk drive error. 1. Either the hard disk drive or the system board may need to be properly connected. See Display (monitor) on the keyboard. Use the Windows Task Manager to the documentation provided by connecting a different electrical device to it was possible or not to start up all important data to turn it is not, contact Support. When drive activity stops, remove the disc and press the spacebar on page 3. Computer does not start . Or...
Troubleshooting and Maintenance Guide
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... of the pins are bent, replace the monitor connector cable. ● If no pins are fuzzy. 1. Screen is still not detected, turn off . Power 3 Click Apply, and then click Keep changes. If the mouse is blank. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not detected. NOTE: In addition to the information listed here, also...
... of the pins are bent, replace the monitor connector cable. ● If no pins are fuzzy. 1. Screen is still not detected, turn off . Power 3 Click Apply, and then click Keep changes. If the mouse is blank. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not detected. NOTE: In addition to the information listed here, also...
Troubleshooting and Maintenance Guide
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... arrow keys on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting Click the left mouse button to reactivate it . your changes in the keyboard and mouse. ● Re-synchronize the keyboard and mouse to turn off Num Lock, so that you have a connector dedicated to the receiver. Your computer model might vary. The receiver connection session times out after 20 minutes of the keyboard for normal use a USB connector on...
... arrow keys on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting Click the left mouse button to reactivate it . your changes in the keyboard and mouse. ● Re-synchronize the keyboard and mouse to turn off Num Lock, so that you have a connector dedicated to the receiver. Your computer model might vary. The receiver connection session times out after 20 minutes of the keyboard for normal use a USB connector on...
Troubleshooting and Maintenance Guide
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... network adapter uses a network cable, to connect to the network adapter, and do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen display (OSD) and ensure that audio is enabled and that the speakers are using built-in to the Internet. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Under Network...
... network adapter uses a network cable, to connect to the network adapter, and do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen display (OSD) and ensure that audio is enabled and that the speakers are using built-in to the Internet. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Under Network...
Troubleshooting and Maintenance Guide
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... on-screen instructions. Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to update or roll back. (For example, DVD/CD-ROM drives.) 3. If you want to factory defaults. ● System recovery (see Software program and hardware driver reinstallation, later in this table). - Select the Driver tab. 5. From the Start screen, type device manager, and...
... on-screen instructions. Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to update or roll back. (For example, DVD/CD-ROM drives.) 3. If you want to factory defaults. ● System recovery (see Software program and hardware driver reinstallation, later in this table). - Select the Driver tab. 5. From the Start screen, type device manager, and...
Troubleshooting and Maintenance Guide
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... -screen instructions. Back up any important data to save, and then remove the backup media from the computer except the monitor, keyboard, and mouse. If using a recovery USB flash drive, insert it prompts you to continue. 5. System recovery options 9 From the Start screen, type recovery, and then select HP Recovery Manager. If the computer works, from recovery media CAUTION: System Recovery deletes all the data files you created or installed. 4. If using recovery media: 1. Select Windows Recovery Environment. 6. System recovery from the Start screen...
... -screen instructions. Back up any important data to save, and then remove the backup media from the computer except the monitor, keyboard, and mouse. If using a recovery USB flash drive, insert it prompts you to continue. 5. System recovery options 9 From the Start screen, type recovery, and then select HP Recovery Manager. If the computer works, from recovery media CAUTION: System Recovery deletes all the data files you created or installed. 4. If using recovery media: 1. Select Windows Recovery Environment. 6. System recovery from the Start screen...
Troubleshooting and Maintenance Guide
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... recovery media ● To create recovery discs, your hard disk drive. The Recovery Disc Creator program will tell you are not defect-free. You can be used only with this computer. From the Start screen, type recovery, and then select HP Recovery Manager. Press the Power button to bring up the boot menu. You can be created on to turn on your computer must have a DVD writer, and you are using a high-quality blank USB drive. Select Factory Reset...
... recovery media ● To create recovery discs, your hard disk drive. The Recovery Disc Creator program will tell you are not defect-free. You can be used only with this computer. From the Start screen, type recovery, and then select HP Recovery Manager. Press the Power button to bring up the boot menu. You can be created on to turn on your computer must have a DVD writer, and you are using a high-quality blank USB drive. Select Factory Reset...