BIOS Simulator
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... Boot Options POST HotKey Delay USB Boot Network Boot Network Boot Protocol Legacy Support Secure Boot Platform key Pending Action Clear All Secure Boot Keys Load HP Factory Defaults Load MSFT Debug Policy Keys UEFI Boot Order OS Boot Manager USB Diskette on Key/USB Hard Disk ! USB Network Adapter [0] [Enabled] [Disabled] [IPv4+IPv6 (UEFI)] [Disabled] [Disabled] Not Enrolled None Back to BIOS Utility Menus Bookmark1 Boot Options Menu Aptio Setup Utility - Back to Welcome Page USB Network Adapter Legacy Boot Order Notebook Hard Drive USB Diskette on Key/USB Hard Disk USB CD/DVD ROM...
... Boot Options POST HotKey Delay USB Boot Network Boot Network Boot Protocol Legacy Support Secure Boot Platform key Pending Action Clear All Secure Boot Keys Load HP Factory Defaults Load MSFT Debug Policy Keys UEFI Boot Order OS Boot Manager USB Diskette on Key/USB Hard Disk ! USB Network Adapter [0] [Enabled] [Disabled] [IPv4+IPv6 (UEFI)] [Disabled] [Disabled] Not Enrolled None Back to BIOS Utility Menus Bookmark1 Boot Options Menu Aptio Setup Utility - Back to Welcome Page USB Network Adapter Legacy Boot Order Notebook Hard Drive USB Diskette on Key/USB Hard Disk USB CD/DVD ROM...
User Guide
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... to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Keyboard area ...8 TouchPad ...8 Lights ...9 Power button, speakers, and vent ...10 Special keys ...11 Action keys ...12 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select products only 17 Using GPS (select products only) ...17 Using Bluetooth wireless devices (select products only 17...
... to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Keyboard area ...8 TouchPad ...8 Lights ...9 Power button, speakers, and vent ...10 Special keys ...11 Action keys ...12 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select products only 17 Using GPS (select products only) ...17 Using Bluetooth wireless devices (select products only 17...
User Guide
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...38 Setting Setup Utility (BIOS) passwords 39 Using Windows Hello (select products only) ...40 Using Internet security software ...40 Using antivirus software ...40 Using firewall software ...40 Installing software updates ...41 Using HP Device as a Service (select products only 41 Securing your wireless network ...41 Backing up your software applications and information 41 Using an optional security cable (select products only 41 9 Using Setup Utility (BIOS) ...42 Starting Setup Utility (BIOS) ...42 Updating Setup Utility (BIOS) ...42 Determining the BIOS version ...42 Downloading a BIOS...
...38 Setting Setup Utility (BIOS) passwords 39 Using Windows Hello (select products only) ...40 Using Internet security software ...40 Using antivirus software ...40 Using firewall software ...40 Installing software updates ...41 Using HP Device as a Service (select products only 41 Securing your wireless network ...41 Backing up your software applications and information 41 Using an optional security cable (select products only 41 9 Using Setup Utility (BIOS) ...42 Starting Setup Utility (BIOS) ...42 Updating Setup Utility (BIOS) ...42 Determining the BIOS version ...42 Downloading a BIOS...
User Guide
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..., and cameras. Operating system controls The Network and Sharing Center allows you wireless connectivity over a wireless wide area network (WWAN), a much larger area. The wireless light indicates the overall power state of your computer are enabled at home, you go. All the wireless devices on your wireless devices, not the status of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to a network, and diagnose and repair network problems. To use operating system controls: ▲...
..., and cameras. Operating system controls The Network and Sharing Center allows you wireless connectivity over a wireless wide area network (WWAN), a much larger area. The wireless light indicates the overall power state of your computer are enabled at home, you go. All the wireless devices on your wireless devices, not the status of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to a network, and diagnose and repair network problems. To use operating system controls: ▲...
User Guide
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...: To connect an HDMI device to find your computer, you need an HDMI cable, purchased separately. Connecting video devices using your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. To view or change system sounds, or manage audio devices. Headphones combined with a microphone are not connected to adjust system volume, change sound settings: ▲ Type control panel in (microphone) combo jack on...
...: To connect an HDMI device to find your computer, you need an HDMI cable, purchased separately. Connecting video devices using your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. To view or change system sounds, or manage audio devices. Headphones combined with a microphone are not connected to adjust system volume, change sound settings: ▲ Type control panel in (microphone) combo jack on...
User Guide
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... then select the HP Support Assistant app. - Running on page 30. Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is...
... then select the HP Support Assistant app. - Running on page 30. Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is...
User Guide
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... installing or updating system software ● When updating the system BIOS ● When writing information to external power. 2. Connect the AC adapter to the computer and to a disc (select products only) 32 Chapter 6 Managing power Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the taskbar. 2. or - Select the question mark icon in the HP Support Assistant...
... installing or updating system software ● When updating the system BIOS ● When writing information to external power. 2. Connect the AC adapter to the computer and to a disc (select products only) 32 Chapter 6 Managing power Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the taskbar. 2. or - Select the question mark icon in the HP Support Assistant...
User Guide
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... halting data requests under either of your hard drive at least once a month. Follow the on -screen instructions. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. It also provides instructions for traveling with the display closed while the computer is running on solid-state drives. For additional information, access the Disk Defragmenter software Help. Type disk in the taskbar search box, and then...
... halting data requests under either of your hard drive at least once a month. Follow the on -screen instructions. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. It also provides instructions for traveling with the display closed while the computer is running on solid-state drives. For additional information, access the Disk Defragmenter software Help. Type disk in the taskbar search box, and then...
User Guide
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.... or Turn on -screen instructions. Select Security, and then follow the on or restart the tablet, and then quickly hold down button. - To set, change, or delete an administrator or power-on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). To save your changes, select Exit, select Save Changes and Exit, and then select Yes. Errors can prevent the computer from operating properly. 1. Using passwords 39
.... or Turn on -screen instructions. Select Security, and then follow the on or restart the tablet, and then quickly hold down button. - To set, change, or delete an administrator or power-on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). To save your changes, select Exit, select Save Changes and Exit, and then select Yes. Errors can prevent the computer from operating properly. 1. Using passwords 39
User Guide
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... a software or hardware failure. To view or change the settings: 1. To schedule a time for installing updates, select Advanced options, and then follow the on-screen instructions. 3. Select the Start button, select Settings, and then select Update & Security. 2. For more information, go to protect your network from being mishandled or stolen. To connect a security cable to your computer should be regularly updated to protect them from unauthorized access. Installing software updates 41...
... a software or hardware failure. To view or change the settings: 1. To schedule a time for installing updates, select Advanced options, and then follow the on-screen instructions. 3. Select the Start button, select Settings, and then select Update & Security. 2. For more information, go to protect your network from being mishandled or stolen. To connect a security cable to your computer should be regularly updated to protect them from unauthorized access. Installing software updates 41...
User Guide
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.... Type support in the taskbar search box, and then select File Explorer. 2. Identify the most recent BIOS update and compare it has been downloaded to download your computer. You may need to access this information to reliable external power using the AC adapter. BIOS installation procedures vary. Select your hard drive. Select the question mark icon in an optional docking device, or connected to a network, consult the network administrator before installing any device, cable...
.... Type support in the taskbar search box, and then select File Explorer. 2. Identify the most recent BIOS update and compare it has been downloaded to download your computer. You may need to access this information to reliable external power using the AC adapter. BIOS installation procedures vary. Select your hard drive. Select the question mark icon in an optional docking device, or connected to a network, consult the network administrator before installing any device, cable...
User Guide
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... downloaded to download and create the HP UEFI support environment because only .exe files are caused by the operating system or other software components. or - HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you must use HP PC Hardware Diagnostics UEFI to a USB flash drive on the next screen. Follow the on your computer or USB flash drive. Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - Go to the selected location...
... downloaded to download and create the HP UEFI support environment because only .exe files are caused by the operating system or other software components. or - HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you must use HP PC Hardware Diagnostics UEFI to a USB flash drive on the next screen. Follow the on your computer or USB flash drive. Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - Go to the selected location...
User Guide
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... 20 sound settings 20 speakers 19 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B backing up software and information 41 backup, creating 49 backups 49 battery conserving power 31 discharging 31 factory-sealed 32 finding information 31 low battery levels 31 resolving low battery level 32 battery charge 31 battery information, finding 31 battery power 30 best practices 1 BIOS determining version 42 downloading an update 43 starting the Setup Utility 42 updating 42 Bluetooth device 15, 17 Bluetooth label 14 boot order, changing...
... 20 sound settings 20 speakers 19 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B backing up software and information 41 backup, creating 49 backups 49 battery conserving power 31 discharging 31 factory-sealed 32 finding information 31 low battery levels 31 resolving low battery level 32 battery charge 31 battery information, finding 31 battery power 30 best practices 1 BIOS determining version 42 downloading an update 43 starting the Setup Utility 42 updating 42 Bluetooth device 15, 17 Bluetooth label 14 boot order, changing...
User Guide
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... activating 17 IMEI number 17 MEID number 17 mute light, identifying 9 mute volume action key 13 N network jack, identifying 5 next track action key 12 O one-finger slide touch screen gesture 27 operating environment 52 operating system controls 15 P passwords Setup Utility (BIOS) 39 Windows 38 pause action key 12 play action key 12 ports HDMI 5, 20 USB SuperSpeed 4 USB Type-C 5, 22 power battery 30 external 32 power button, identifying 10 power connector identifying 4 Power icon, using 30 power lights, identifying 9 power settings, using 30 Precision TouchPad using 23 Precision TouchPad...
... activating 17 IMEI number 17 MEID number 17 mute light, identifying 9 mute volume action key 13 N network jack, identifying 5 next track action key 12 O one-finger slide touch screen gesture 27 operating environment 52 operating system controls 15 P passwords Setup Utility (BIOS) 39 Windows 38 pause action key 12 play action key 12 ports HDMI 5, 20 USB SuperSpeed 4 USB Type-C 5, 22 power battery 30 external 32 power button, identifying 10 power connector identifying 4 Power icon, using 30 power lights, identifying 9 power settings, using 30 Precision TouchPad using 23 Precision TouchPad...
User Guide
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... installing 41 serial number, computer 13 service labels, locating 13 Setup Utility (BIOS) passwords 39 shipping the computer 36 shutdown 29 Sleep exiting 28 initiating 28 Sleep and Hibernation, initiating 28 slots memory card reader 4 security cable 4 software Disk Cleanup 34 Disk Defragmenter 34 locating 3 software installed locating 3 software updates, installing 41 sound. Remote HP PC Hardware Diagnostics UEFI settings customizing 47 using 49 wired network (LAN) 18 wireless button 15 wireless certification label 14 wireless controls button 15 operating system 15 wireless light 15 wireless...
... installing 41 serial number, computer 13 service labels, locating 13 Setup Utility (BIOS) passwords 39 shipping the computer 36 shutdown 29 Sleep exiting 28 initiating 28 Sleep and Hibernation, initiating 28 slots memory card reader 4 security cable 4 software Disk Cleanup 34 Disk Defragmenter 34 locating 3 software installed locating 3 software updates, installing 41 sound. Remote HP PC Hardware Diagnostics UEFI settings customizing 47 using 49 wired network (LAN) 18 wireless button 15 wireless certification label 14 wireless controls button 15 operating system 15 wireless light 15 wireless...
Maintenance and Service Guide
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... the bottom edge of the bottom cover that secure the bottom cover to the computer. 3. Component replacement procedures 35 Remove the two rubber feet (1). The rubber feet are available using spare part number L23887-001 for natural silver models, L23888-001 for pale gold models, L51801-001 for fog blue models, and L51808-001 for disassembly on page 34). ▲ Prepare...
... the bottom edge of the bottom cover that secure the bottom cover to the computer. 3. Component replacement procedures 35 Remove the two rubber feet (1). The rubber feet are available using spare part number L23887-001 for natural silver models, L23888-001 for pale gold models, L51801-001 for fog blue models, and L51808-001 for disassembly on page 34). ▲ Prepare...
Maintenance and Service Guide
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..., see Downloading a BIOS update on -screen instructions to download your hard drive. 80 Chapter 6 Using Setup Utility (BIOS) Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. b. Follow the on page 80. Make a note of the date, name, or other identifier. BIOS installation procedures vary. If no instructions appear, follow these steps: a. Select your hard drive where the BIOS update is typically Local Disk (C:). 3. The hard drive designation is downloaded...
..., see Downloading a BIOS update on -screen instructions to download your hard drive. 80 Chapter 6 Using Setup Utility (BIOS) Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. b. Follow the on page 80. Make a note of the date, name, or other identifier. BIOS installation procedures vary. If no instructions appear, follow these steps: a. Select your hard drive where the BIOS update is typically Local Disk (C:). 3. The hard drive designation is downloaded...
Maintenance and Service Guide
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... provide the Failure ID code. 82 Chapter 7 Using HP PC Hardware Diagnostics Select Download HP Diagnostics Windows, and then select a location on your Failure ID and product number automatically filled in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are caused by the operating system or other software components. In the...
... provide the Failure ID code. 82 Chapter 7 Using HP PC Hardware Diagnostics Select Download HP Diagnostics Windows, and then select a location on your Failure ID and product number automatically filled in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are caused by the operating system or other software components. In the...
Maintenance and Service Guide
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... volume 15 stop 15 switch screen image 15 using 15 airplane mode key 16 antenna removal 47 spare part number 24, 48 audio adjusting volume 15 audio, product description 3 audio-out (headphone)/audio-in (microphone) combo jack, identifying 8 B backup, creating 86 backups 86 battery removal 37 spare part number 21, 37 bezel removal 40 spare part numbers 23, 40 BIOS determining version 79 downloading an update 80 starting the Setup Utility 79 updating 79 Bluetooth label 17 boot order, changing 87 bottom components 16 bottom cover removal 34 spare part number 22, 34 buttons left TouchPad 11 power...
... volume 15 stop 15 switch screen image 15 using 15 airplane mode key 16 antenna removal 47 spare part number 24, 48 audio adjusting volume 15 audio, product description 3 audio-out (headphone)/audio-in (microphone) combo jack, identifying 8 B backup, creating 86 backups 86 battery removal 37 spare part number 21, 37 bezel removal 40 spare part numbers 23, 40 BIOS determining version 79 downloading an update 80 starting the Setup Utility 79 updating 79 Bluetooth label 17 boot order, changing 87 bottom components 16 bottom cover removal 34 spare part number 22, 34 buttons left TouchPad 11 power...
Maintenance and Service Guide
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... spare part number 24 HP PC Hardware Diagnostics UEFI downloading 83 starting 83 using 82 HP PC Hardware Diagnostics Windows downloading 81 installing 82 using 81 HP Recovery Manager correcting boot problems 87 HP Recovery media recovery 87 regulatory 17 serial number 16 service 16 wireless certification 17 WLAN 17 left side components 8 lights AC adapter and battery 7 camera 9, 10 caps lock 12 drive 8 mute 12 power 12 RJ-45 (network) status 8 lock bracket removal 63 spare part number 21, 63 I integrated numeric keypad, identifying 14 internal microphones, identifying 9, 10 J jacks audio...
... spare part number 24 HP PC Hardware Diagnostics UEFI downloading 83 starting 83 using 82 HP PC Hardware Diagnostics Windows downloading 81 installing 82 using 81 HP Recovery Manager correcting boot problems 87 HP Recovery media recovery 87 regulatory 17 serial number 16 service 16 wireless certification 17 WLAN 17 left side components 8 lights AC adapter and battery 7 camera 9, 10 caps lock 12 drive 8 mute 12 power 12 RJ-45 (network) status 8 lock bracket removal 63 spare part number 21, 63 I integrated numeric keypad, identifying 14 internal microphones, identifying 9, 10 J jacks audio...