Start Here
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Select Drivers & Downloads, and then follow the on-screen instructions. 1 These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer. 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer hardware and software, see the User Guide. Go to http://www.hp.com/ support, and select your country.
Select Drivers & Downloads, and then follow the on-screen instructions. 1 These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer. 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer hardware and software, see the User Guide. Go to http://www.hp.com/ support, and select your country.
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... been replaced. See the Worldwide Telephone Numbers booklet included with a detachable keyboard, connect the keyboard to your system from support. Creating recovery media and backups The following processes. For information on the recovery options that are available on page 4. ● Use Windows tools to create HP Recovery media after you start the recovery process. Creating HP Recovery media (select products only) If possible, check for your computer model. ● Use HP Recovery Manager to create system restore points and create backups of the Recovery partition...
... been replaced. See the Worldwide Telephone Numbers booklet included with a detachable keyboard, connect the keyboard to your system from support. Creating recovery media and backups The following processes. For information on the recovery options that are available on page 4. ● Use Windows tools to create HP Recovery media after you start the recovery process. Creating HP Recovery media (select products only) If possible, check for your computer model. ● Use HP Recovery Manager to create system restore points and create backups of the Recovery partition...
Start Here
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.../ support, select your country or region, and follow the on-screen instructions. Handle these steps. 1. If you cannot create DVD media yourself, you can use an external optical drive (purchased separately) to create recovery discs. HP Recovery Manager will be connected directly to the keyboard dock before you must be prompted to customize the system or restore the factory image if you successfully set of recovery media can be created. Type recovery in a safe place. ◦ HP Recovery Manager...
.../ support, select your country or region, and follow the on-screen instructions. Handle these steps. 1. If you cannot create DVD media yourself, you can use an external optical drive (purchased separately) to create recovery discs. HP Recovery Manager will be connected directly to the keyboard dock before you must be prompted to customize the system or restore the factory image if you successfully set of recovery media can be created. Type recovery in a safe place. ◦ HP Recovery Manager...
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... the Start button, and then select the Get started app. ● If you need to know before you get started ● HP Recovery Manager recovers only software that you must be used if the computer hard drive fails. If you can also find contact information from backup, refreshing the computer, and resetting the computer to its original factory state by using the HP Recovery media that you want to remove the recovery partition...
... the Start button, and then select the Get started app. ● If you need to know before you get started ● HP Recovery Manager recovers only software that you must be used if the computer hard drive fails. If you can also find contact information from backup, refreshing the computer, and resetting the computer to its original factory state by using the HP Recovery media that you want to remove the recovery partition...
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... have an HP Recovery partition or if the hard drive is still working properly. 1. This method can use HP Recovery media to its original factory state by deleting all personal files. 2. Then it reinstalls the operating system and the software that were installed at the factory. The HP Recovery partition (select products only) allows System Recovery only. Type recovery in HP Recovery Manager, change the computer boot order. or Turn on -screen instructions. 6 Chapter 3 Backing up, restoring, and recovering Select Troubleshoot from one...
... have an HP Recovery partition or if the hard drive is still working properly. 1. This method can use HP Recovery media to its original factory state by deleting all personal files. 2. Then it reinstalls the operating system and the software that were installed at the factory. The HP Recovery partition (select products only) allows System Recovery only. Type recovery in HP Recovery Manager, change the computer boot order. or Turn on -screen instructions. 6 Chapter 3 Backing up, restoring, and recovering Select Troubleshoot from one...
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... 3. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you remove the Recovery partition, create HP Recovery media; then select f9. - see Creating HP Recovery media (select products only) on -screen instructions. Restore and recovery 7 IMPORTANT: After you remove the HP Recovery partition, you to remove the HP Recovery partition to free up hard drive space. Type recovery in BIOS where the computer looks for boot options. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you...
... 3. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you remove the Recovery partition, create HP Recovery media; then select f9. - see Creating HP Recovery media (select products only) on -screen instructions. Restore and recovery 7 IMPORTANT: After you remove the HP Recovery partition, you to remove the HP Recovery partition to free up hard drive space. Type recovery in BIOS where the computer looks for boot options. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you...
Maintenance and Service Guide
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... 1 Product description ...1 2 External component identification ...5 Locating hardware ...5 Locating software ...5 Display ...6 Keys ...7 Lights ...8 TouchPad ...9 Left side ...10 Right side ...12 Bottom ...13 3 Illustrated parts catalog ...14 Locating the model number, product number, serial number, and warranty information 14 Computer major components ...16 Display components ...21 Miscellaneous parts ...22 4 Removal and replacement procedures preliminary requirements 23 Tools required ...23 Service considerations ...23 Plastic parts ...23 Cables and connectors ...23 Drive handling ...24...
... 1 Product description ...1 2 External component identification ...5 Locating hardware ...5 Locating software ...5 Display ...6 Keys ...7 Lights ...8 TouchPad ...9 Left side ...10 Right side ...12 Bottom ...13 3 Illustrated parts catalog ...14 Locating the model number, product number, serial number, and warranty information 14 Computer major components ...16 Display components ...21 Miscellaneous parts ...22 4 Removal and replacement procedures preliminary requirements 23 Tools required ...23 Service considerations ...23 Plastic parts ...23 Cables and connectors ...23 Drive handling ...24...
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Hard drive ...35 RTC battery ...36 WLAN module ...37 Connector board ...39 System board ...40 Fan/heat sink assembly ...44 Memory module ...47 Display assembly ...48 Power button board ...57 Power connector cable ...58 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS) ...59 Updating Setup Utility (BIOS) ...59 Determining the BIOS version ...59 Downloading a BIOS update ...60 7 Using HP PC Hardware Diagnostics (UEFI) ...61 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 8 Specifications ...63 Computer specifications ...63 9 Backing up, restoring, and recovering ...
Hard drive ...35 RTC battery ...36 WLAN module ...37 Connector board ...39 System board ...40 Fan/heat sink assembly ...44 Memory module ...47 Display assembly ...48 Power button board ...57 Power connector cable ...58 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS) ...59 Updating Setup Utility (BIOS) ...59 Determining the BIOS version ...59 Downloading a BIOS update ...60 7 Using HP PC Hardware Diagnostics (UEFI) ...61 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 8 Specifications ...63 Computer specifications ...63 9 Backing up, restoring, and recovering ...
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... Ports (continued) Keyboard/pointing devices Power requirements Security Operating system Serviceability Description HP Pavilion x360 Convertible PC HP Pavilion x360 Convertible PC (model numbers 15-bk100 (model numbers 15-bk000 through 15-bk199) through 15-bk099) ● (stereo headphone) √ √ combination ● AC Smart Pin adapter plug ● HDMI v1.4 supporting up to 1920×1080 @ 60 Hz ● RJ-45/Ethernet ● USB 3.0 (2) ● USB 2.0 Full-size, backlit, island-style √ √ keyboard...
... Ports (continued) Keyboard/pointing devices Power requirements Security Operating system Serviceability Description HP Pavilion x360 Convertible PC HP Pavilion x360 Convertible PC (model numbers 15-bk100 (model numbers 15-bk000 through 15-bk199) through 15-bk099) ● (stereo headphone) √ √ combination ● AC Smart Pin adapter plug ● HDMI v1.4 supporting up to 1920×1080 @ 60 Hz ● RJ-45/Ethernet ● USB 3.0 (2) ● USB 2.0 Full-size, backlit, island-style √ √ keyboard...
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...Opens the Start menu. Standard USB ports will not charge all USB devices or will close the Start menu. Right side Item (1) (2) (3) (4) (5) (6) (7) Component Audio-out (headphone)/Audio-in (microphone) combo jack Windows Button USB 3.0 port USB 3.0 charging (powered) port HDMI port RJ-45 (network) jack/status lights AC adapter and battery light Description Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. For additional safety information, refer to use a powered port. WARNING! To access this guide: ▲ Select the Start...
...Opens the Start menu. Standard USB ports will not charge all USB devices or will close the Start menu. Right side Item (1) (2) (3) (4) (5) (6) (7) Component Audio-out (headphone)/Audio-in (microphone) combo jack Windows Button USB 3.0 port USB 3.0 charging (powered) port HDMI port RJ-45 (network) jack/status lights AC adapter and battery light Description Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. For additional safety information, refer to use a powered port. WARNING! To access this guide: ▲ Select the Start...
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... be needed . The part number helps a service technician to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Item (1) (3) Description Model description Product number/Part number (p/n) 14 Chapter 3 Illustrated parts catalog Function This is the alphanumeric identifier used to locate documents, drivers, and support for your computer, go to determine what components and parts are located on supported parts for the computer. This number provides specific...
... be needed . The part number helps a service technician to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Item (1) (3) Description Model description Product number/Part number (p/n) 14 Chapter 3 Illustrated parts catalog Function This is the alphanumeric identifier used to locate documents, drivers, and support for your computer, go to determine what components and parts are located on supported parts for the computer. This number provides specific...
Maintenance and Service Guide
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... dedicated video memory, and a non-Windows operating system 863126-001 Computer major components 19 sided adhesive) 807527-001 (6) Hard drive: NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or screws. The hard drive bracket and screws are included in the United States 862652-001 (3) Power button board (includes cable and double-sided adhesive) 807528-001 (4) Power connector cable 807522-001 (5) Connector board (includes cable, memory card reader, USB port, and...
... dedicated video memory, and a non-Windows operating system 863126-001 Computer major components 19 sided adhesive) 807527-001 (6) Hard drive: NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or screws. The hard drive bracket and screws are included in the United States 862652-001 (3) Power button board (includes cable and double-sided adhesive) 807528-001 (4) Power connector cable 807522-001 (5) Connector board (includes cable, memory card reader, USB port, and...
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... is available using spare part numbers 903913-001 (for use only on computer models with model numbers 15-bk100 through 15-bk099). 9. Remove the G-sensor board. Remove the display panel assembly. Detach the G-sensor board (3) from the display back cover. Remove the display panel cable from the display back cover. Release the adhesive support strip (1) that secures the G-sensor board cable to replace the G-sensor board: a. c. d. Disconnect the G-sensor board cable (2) from the G-sensor board. The G-sensor board is necessary to the display back cover.
... is available using spare part numbers 903913-001 (for use only on computer models with model numbers 15-bk100 through 15-bk099). 9. Remove the G-sensor board. Remove the display panel assembly. Detach the G-sensor board (3) from the display back cover. Remove the display panel cable from the display back cover. Release the adhesive support strip (1) that secures the G-sensor board cable to replace the G-sensor board: a. c. d. Disconnect the G-sensor board cable (2) from the G-sensor board. The G-sensor board is necessary to the display back cover.
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...webcam/microphone module. c. Release the adhesive support strip (1) that secures the G-sensor board cable to replace the webcam/microphone module cable: NOTE: The webcam/microphone module cable includes the G-sensor board cable and doublesided adhesive. Release the webcam/microphone module cable from the G-sensor board. The webcam/microphone module cable is available using spare part numbers 903912-001 (for use only on computer models with model numbers 15-bk100 through 15-bk199) and 807529-001 (for use only on computer models with double-sided adhesive.) d. Remove the display panel...
...webcam/microphone module. c. Release the adhesive support strip (1) that secures the G-sensor board cable to replace the webcam/microphone module cable: NOTE: The webcam/microphone module cable includes the G-sensor board cable and doublesided adhesive. Release the webcam/microphone module cable from the G-sensor board. The webcam/microphone module cable is available using spare part numbers 903912-001 (for use only on computer models with model numbers 15-bk100 through 15-bk199) and 807529-001 (for use only on computer models with double-sided adhesive.) d. Remove the display panel...
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... output devices on -screen instructions. Errors can prevent the computer from operating properly. ▲ Turn on page 59). 2. Type support in Setup Utility (BIOS). Start Setup Utility (BIOS) (see Downloading a BIOS update on page 60. To reveal the BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). Determining the BIOS version To decide whether you must use one of Setup Utility (BIOS) may be available on convertible computers, your computer must be in notebook mode and you need...
... output devices on -screen instructions. Errors can prevent the computer from operating properly. ▲ Turn on page 59). 2. Type support in Setup Utility (BIOS). Start Setup Utility (BIOS) (see Downloading a BIOS update on page 60. To reveal the BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). Determining the BIOS version To decide whether you must use one of Setup Utility (BIOS) may be available on convertible computers, your computer must be in notebook mode and you need...
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...; Do not insert, remove, connect, or disconnect any device, cable, or cord. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. NOTE: After a message on the screen after it to an optional power source. NOTE: If your hard drive. 60 Chapter 6 Using Setup Utility (BIOS)
...; Do not insert, remove, connect, or disconnect any device, cable, or cord. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. NOTE: After a message on the screen after it to an optional power source. NOTE: If your hard drive. 60 Chapter 6 Using Setup Utility (BIOS)
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... Creating HP Recovery media (select products only) on -screen instructions. ● If you want to know before you can also find contact information from support. You can use the Reinstall drivers and/or applications option (select products only) of HP Recovery media. If you must be used if the computer hard drive fails. If you have replaced the hard drive, you get started ● HP Recovery Manager recovers only software that was installed at the factory. IMPORTANT: Recovery...
... Creating HP Recovery media (select products only) on -screen instructions. ● If you want to know before you can also find contact information from support. You can use the Reinstall drivers and/or applications option (select products only) of HP Recovery media. If you must be used if the computer hard drive fails. If you have replaced the hard drive, you get started ● HP Recovery Manager recovers only software that was installed at the factory. IMPORTANT: Recovery...
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... part numbers 19, 35 hard drive bracket removal 35 spare part number 35 hard drive cable removal 36 spare part number 35 HDMI port 12 HDMI-to-VGA adapter, spare part number 22 headphone jack 12 hinge removal 52 spare part number 22, 53 hinge cover, spare part number 22 HP PC Hardware Diagnostics (UEFI) using 61 HP Recovery Manager correcting boot problems 69 starting 68 HP Recovery media creating 65 recovery 68 HP Recovery partition recovery 68 removing 70 I integrated numeric keypad 7 J jacks audio-in 12 audio-out 12 headphone 12 microphone 12 network 12 RJ-45 12 K key components 7 keyboard...
... part numbers 19, 35 hard drive bracket removal 35 spare part number 35 hard drive cable removal 36 spare part number 35 HDMI port 12 HDMI-to-VGA adapter, spare part number 22 headphone jack 12 hinge removal 52 spare part number 22, 53 hinge cover, spare part number 22 HP PC Hardware Diagnostics (UEFI) using 61 HP Recovery Manager correcting boot problems 69 starting 68 HP Recovery media creating 65 recovery 68 HP Recovery partition recovery 68 removing 70 I integrated numeric keypad 7 J jacks audio-in 12 audio-out 12 headphone 12 microphone 12 network 12 RJ-45 12 K key components 7 keyboard...
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... audio 3 chipset 1 display panel 2 Ethernet 3 external media cards 3 graphics 1, 2 hard drive 2 keyboard 4 memory module 2 microphone 3 operating system 4 optical drive 3 pointing device 4 ports 3, 4 power requirements 4 processors 1 product name 1 security 4 sensors 3 serviceability 4 video 3 wireless 3 product name 1 R recover options 67 recovery discs 66, 68 HP Recovery Manager 67 media 68 starting 68 supported discs 66 system 67 USB flash drive 68 using HP Recovery media 66 recovery media creating 65 creating using HP Recovery Manager 66 recovery partition removing 70 removal/replacement...
... audio 3 chipset 1 display panel 2 Ethernet 3 external media cards 3 graphics 1, 2 hard drive 2 keyboard 4 memory module 2 microphone 3 operating system 4 optical drive 3 pointing device 4 ports 3, 4 power requirements 4 processors 1 product name 1 security 4 sensors 3 serviceability 4 video 3 wireless 3 product name 1 R recover options 67 recovery discs 66, 68 HP Recovery Manager 67 media 68 starting 68 supported discs 66 system 67 USB flash drive 68 using HP Recovery media 66 recovery media creating 65 creating using HP Recovery Manager 66 recovery partition removing 70 removal/replacement...
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...number 22 slots memory card reader 10 security cable 10 speakers location 13 removal 34 spare part number 20, 34 specifications 63 supported discs, recovery 66 system board removal 40 spare part numbers 19, 40 system recovery 67 system restore point creating 66 system restore point, creating 65 wireless antenna 6 removal 55 spare part number 22, 56 wireless, product description 3 WLAN antenna 6 removal 55 spare part number 22, 56 WLAN module removal 37 spare part numbers 19, 37 T TouchPad buttons 9 TouchPad components 9 TouchPad zone 9 U USB 2.0 port 10 USB 3.0 charging port 12 USB 3.0 port...
...number 22 slots memory card reader 10 security cable 10 speakers location 13 removal 34 spare part number 20, 34 specifications 63 supported discs, recovery 66 system board removal 40 spare part numbers 19, 40 system recovery 67 system restore point creating 66 system restore point, creating 65 wireless antenna 6 removal 55 spare part number 22, 56 wireless, product description 3 WLAN antenna 6 removal 55 spare part number 22, 56 WLAN module removal 37 spare part numbers 19, 37 T TouchPad buttons 9 TouchPad components 9 TouchPad zone 9 U USB 2.0 port 10 USB 3.0 charging port 12 USB 3.0 port...