User Guide
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... Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button and speaker ...10 Special keys ...11 Action keys ...12 Bottom ...14 Rear ...15 Labels ...16 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Airplane mode key ...18 Operating system controls 18 Connecting to a WLAN ...19 Using HP Mobile Broadband (select products only 20 Using GPS (select products only) ...20 Using Bluetooth wireless devices (select products only 20 Connecting Bluetooth devices...
... Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button and speaker ...10 Special keys ...11 Action keys ...12 Bottom ...14 Rear ...15 Labels ...16 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Airplane mode key ...18 Operating system controls 18 Connecting to a WLAN ...19 Using HP Mobile Broadband (select products only 20 Using GPS (select products only) ...20 Using Bluetooth wireless devices (select products only 20 Connecting Bluetooth devices...
User Guide
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... Setting Setup Utility (BIOS) passwords 41 Using Windows Hello (select products only) ...42 Using Internet security software ...42 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...43 Using HP Device as a Service (HP DaaS) (select products only 43 Securing your wireless network ...43 Backing up your software applications and information 43 Using an optional security cable (select products only 43 9 Using Setup Utility (BIOS) ...44 Starting Setup Utility (BIOS) ...44 Updating Setup Utility (BIOS) ...44 Determining the BIOS version ...44 Downloading...
... Setting Setup Utility (BIOS) passwords 41 Using Windows Hello (select products only) ...42 Using Internet security software ...42 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...43 Using HP Device as a Service (HP DaaS) (select products only 43 Securing your wireless network ...43 Backing up your software applications and information 43 Using an optional security cable (select products only 43 9 Using Setup Utility (BIOS) ...44 Starting Setup Utility (BIOS) ...44 Updating Setup Utility (BIOS) ...44 Determining the BIOS version ...44 Downloading...
User Guide
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... communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. 18 Chapter 3 Connecting to a network Using the wireless controls You can...
... communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. 18 Chapter 3 Connecting to a network Using the wireless controls You can...
User Guide
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... instructions: 1. Using video Your computer is connected to the audioout (headphone)/audio-in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to the correct port on the computer. Connect one of personal injury, lower the volume setting before putting on your sound system. To connect wireless headsets to adjust system volume, change sound settings: ▲ Type control panel...
... instructions: 1. Using video Your computer is connected to the audioout (headphone)/audio-in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to the correct port on the computer. Connect one of personal injury, lower the volume setting before putting on your sound system. To connect wireless headsets to adjust system volume, change sound settings: ▲ Type control panel...
User Guide
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... external media cards that you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on or in the Sleep state and then shuts down the computer. Type support in the Diagnostics section, select HP Battery Check. HP Support...
... external media cards that you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on or in the Sleep state and then shuts down the computer. Type support in the Diagnostics section, select HP Battery Check. HP Support...
User Guide
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... battery could affect your battery should be easily replaced by users themselves. Connect the computer to external power under any of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to the Setup Instructions poster provided in the taskbar search box, and then select the HP Support Assistant app. - Factory-sealed battery To monitor...
... battery could affect your battery should be easily replaced by users themselves. Connect the computer to external power under any of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to the Setup Instructions poster provided in the taskbar search box, and then select the HP Support Assistant app. - Factory-sealed battery To monitor...
User Guide
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... box, and then select Disk Cleanup. 2. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in optimal condition. Follow the on -screen instructions. This chapter explains how to AC power. 2. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for these events, HP 3D DriveGuard returns the hard drive to normal operation. A short time after the...
... box, and then select Disk Cleanup. 2. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in optimal condition. Follow the on -screen instructions. This chapter explains how to AC power. 2. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for these events, HP 3D DriveGuard returns the hard drive to normal operation. A short time after the...
User Guide
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... access Setup Utility (BIOS). ● Must be entered each time you turn on or restart the computer. or Turn on or restart the tablet, and then quickly hold down the volume up button. - Using passwords 41 Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in Setup Utility (BIOS). or Turn on or restart the tablet, and then quickly hold down the volume down the Windows button...
... access Setup Utility (BIOS). ● Must be entered each time you turn on or restart the computer. or Turn on or restart the tablet, and then quickly hold down the volume up button. - Using passwords 41 Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in Setup Utility (BIOS). or Turn on or restart the tablet, and then quickly hold down the volume down the Windows button...
User Guide
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... regarding Windows updates, which is a cloud-based IT solution that enables businesses to traditional in public areas (hotspots) like coffee shops and airports may include security updates. You can quickly download and install the software, which may not provide any security. Using HP Device as you set up your computer, follow the on -screen instructions. 3. You can install these updates automatically. To connect a security cable to protect your wireless network...
... regarding Windows updates, which is a cloud-based IT solution that enables businesses to traditional in public areas (hotspots) like coffee shops and airports may include security updates. You can quickly download and install the software, which may not provide any security. Using HP Device as you set up your computer, follow the on -screen instructions. 3. You can install these updates automatically. To connect a security cable to protect your wireless network...
User Guide
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... external power using the AC adapter. The BIOS installation begins. 5. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to the location on your hard drive where the BIOS update is downloaded. Identify the most recent BIOS update and compare it has been downloaded to a network, consult the network administrator before installing any device, cable, or cord. Follow the on-screen instructions...
... external power using the AC adapter. The BIOS installation begins. 5. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to the location on your hard drive where the BIOS update is downloaded. Identify the most recent BIOS update and compare it has been downloaded to a network, consult the network administrator before installing any device, cable, or cord. Follow the on-screen instructions...
User Guide
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... drive or USB flash drive from which you can change the computer boot order. Insert the HP Recovery media. 2. For tablets without keyboards: ▲ Turn on -screen instructions. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Access the system Startup menu. Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is the order of your HP Recovery media. This is not working properly, you want to remove the HP Recovery partition: 1. Removing the HP Recovery partition (select...
... drive or USB flash drive from which you can change the computer boot order. Insert the HP Recovery media. 2. For tablets without keyboards: ▲ Turn on -screen instructions. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Access the system Startup menu. Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is the order of your HP Recovery media. This is not working properly, you want to remove the HP Recovery partition: 1. Removing the HP Recovery partition (select...
User Guide
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... 44 downloading an update 45 starting the Setup Utility 44 updating 44 Bluetooth device 18, 20 Bluetooth label 17 boot order, changing 55 bottom components 14 buttons power 10 C camera identifying 7 using 22 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 37 cleaning your computer 37 components bottom 14, 15 display 7 keyboard area 8 left side 6 right side 4 connecting to a network 18 connecting to a wireless network 18 connecting to a WLAN 19 connecting to LAN 21 connector, power 4 control zone 8 corporate WLAN connection...
... 44 downloading an update 45 starting the Setup Utility 44 updating 44 Bluetooth device 18, 20 Bluetooth label 17 boot order, changing 55 bottom components 14 buttons power 10 C camera identifying 7 using 22 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 37 cleaning your computer 37 components bottom 14, 15 display 7 keyboard area 8 left side 6 right side 4 connecting to a network 18 connecting to a wireless network 18 connecting to a WLAN 19 connecting to LAN 21 connector, power 4 control zone 8 corporate WLAN connection...
User Guide
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... 4 memory card, identifying 4 minimized image recovery 54 minimized image, creating 54 Miracast 25 mobile broadband activating 20 IMEI number 20 MEID number 20 mute light, identifying 9 mute volume action key 13 N network jack, identifying 4 next track action key 12 O one-finger slide touch screen gesture 29 operating environment 57 operating system controls 18 original system recovery 54 P passwords Setup Utility (BIOS) 41 Windows 40 pause action key 12 play action key 12 ports HDMI 4, 23 USB 6 USB SuperSpeed 4, 6 power battery 32 external 34 power button...
... 4 memory card, identifying 4 minimized image recovery 54 minimized image, creating 54 Miracast 25 mobile broadband activating 20 IMEI number 20 MEID number 20 mute light, identifying 9 mute volume action key 13 N network jack, identifying 4 next track action key 12 O one-finger slide touch screen gesture 29 operating environment 57 operating system controls 18 original system recovery 54 P passwords Setup Utility (BIOS) 41 Windows 40 pause action key 12 play action key 12 ports HDMI 4, 23 USB 6 USB SuperSpeed 4, 6 power battery 32 external 34 power button...
User Guide
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... 40 using the keyboard and optional mouse 29 using the TouchPad 26 V vents, identifying 14, 15 video HDMI port 23 wireless displays 25 video, using 49 resources, accessibility 64 right control zone, identifying 8 right side components 4 RJ-45 (network) jack, identifying 4 RJ-45 (network) status lights, identifying 4 S screen brightness action keys 12 Section 508 accessibility standards 61, 62 security cable slot, identifying 6 security cable, installing 43 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 41 shipping the computer 38 shutdown 31 Sleep...
... 40 using the keyboard and optional mouse 29 using the TouchPad 26 V vents, identifying 14, 15 video HDMI port 23 wireless displays 25 video, using 49 resources, accessibility 64 right control zone, identifying 8 right side components 4 RJ-45 (network) jack, identifying 4 RJ-45 (network) status lights, identifying 4 S screen brightness action keys 12 Section 508 accessibility standards 61, 62 security cable slot, identifying 6 security cable, installing 43 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 41 shipping the computer 38 shutdown 31 Sleep...
Maintenance and Service Guide
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Category Power requirements Security Operating system Serviceability Description Multitouch gestures enabled Support Modern Trackpad Gestures Taps enabled as default Battery 3-cell prismatic battery (61.5 Wh, 5.36 Ah) Battery life enhancement Supports battery fast charge (90 minutes = 90% charged) AC adapter 120 W with power cords 1 m (3.3 ft) conventional power cord with sticker label (C5) TPM 2.0 (firmware) Mini security slot Preinstalled Windows® 10 Windows 10 Professional For Developed Market (ML) Windows 10 Home ML Windows 10...
Category Power requirements Security Operating system Serviceability Description Multitouch gestures enabled Support Modern Trackpad Gestures Taps enabled as default Battery 3-cell prismatic battery (61.5 Wh, 5.36 Ah) Battery life enhancement Supports battery fast charge (90 minutes = 90% charged) AC adapter 120 W with power cords 1 m (3.3 ft) conventional power cord with sticker label (C5) TPM 2.0 (firmware) Mini security slot Preinstalled Windows® 10 Windows 10 Professional For Developed Market (ML) Windows 10 Home ML Windows 10...
Maintenance and Service Guide
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... + Bluetooth 4.2 Combo Adapter (15-bc400~15-bc499, 15bc500~15-bc599, 15-dp0000~0999 models) Spare part number 793840-005 924813-855 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for disassembly on page 36). 2. Prepare the computer for disassembly (Preparation for use in the computer by the governmental agency that regulates wireless devices in your country or region. Remove the WLAN module: 1. Disconnect the cable...
... + Bluetooth 4.2 Combo Adapter (15-bc400~15-bc499, 15bc500~15-bc599, 15-dp0000~0999 models) Spare part number 793840-005 924813-855 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for disassembly on page 36). 2. Prepare the computer for disassembly (Preparation for use in the computer by the governmental agency that regulates wireless devices in your country or region. Remove the WLAN module: 1. Disconnect the cable...
Maintenance and Service Guide
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... connected to reliable external power using the AC adapter. You will need this path when you are ready to your hard drive designation. Follow any software updates, especially system BIOS updates. 1. Select your hard drive. Do not download or install a BIOS update while the computer is running on -screen instructions. 4. Type support in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. If the update is connected to a network, consult the network administrator before installing any instructions...
... connected to reliable external power using the AC adapter. You will need this path when you are ready to your hard drive designation. Follow any software updates, especially system BIOS updates. 1. Select your hard drive. Do not download or install a BIOS update while the computer is running on -screen instructions. 4. Type support in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. If the update is connected to a network, consult the network administrator before installing any instructions...
Maintenance and Service Guide
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... -screen instructions. - The tool is downloaded to the selected location. Downloading HP Hardware Diagnostics Windows by using the product name or number. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in solving the problem: ▲ Select Get Support, and then use a mobile device to a USB flash drive...
... -screen instructions. - The tool is downloaded to the selected location. Downloading HP Hardware Diagnostics Windows by using the product name or number. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in solving the problem: ▲ Select Get Support, and then use a mobile device to a USB flash drive...
Maintenance and Service Guide
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...numbers 26 memory card reader, identifying 14 memory card, identifying 14 memory module product description 1, 4, 8, 11 removal 44 spare part numbers 44 model name 1, 4, 7, 10 mute light, identifying 18 N network jack, identifying 14 O operating system, product description 3, 6, 9, 13 optical drive product description 2, 5, 8, 11 P packaging guidelines 35 panel spare part numbers 63 PCH heat sink removal 49 spare part number 26, 49 spare part numbers 49 pointing device, product description 2, 6, 9, 12 ports HDMI 14 product description 2, 5, 9, 12 USB 15 USB SuperSpeed 14, 15 power button board...
...numbers 26 memory card reader, identifying 14 memory card, identifying 14 memory module product description 1, 4, 8, 11 removal 44 spare part numbers 44 model name 1, 4, 7, 10 mute light, identifying 18 N network jack, identifying 14 O operating system, product description 3, 6, 9, 13 optical drive product description 2, 5, 8, 11 P packaging guidelines 35 panel spare part numbers 63 PCH heat sink removal 49 spare part number 26, 49 spare part numbers 49 pointing device, product description 2, 6, 9, 12 ports HDMI 14 product description 2, 5, 9, 12 USB 15 USB SuperSpeed 14, 15 power button board...
Maintenance and Service Guide
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... Remote HP PC Hardware Diagnostics UEFI settings customizing 75 using 75 removal and replacement procedures authorized service provider parts 36 preliminary requirements 31 restoring 77 right control zone, identifying 17 right side components 14 RJ-45 (network) jack, identifying 14 RJ-45 (network) status lights, identifying 14 RJ-45 (network), product description 2, 5, 8, 12 RTC battery removal 58 spare part number 25 spare part numbers 58 S screw kit 30 security cable slot, identifying 15 security...
... Remote HP PC Hardware Diagnostics UEFI settings customizing 75 using 75 removal and replacement procedures authorized service provider parts 36 preliminary requirements 31 restoring 77 right control zone, identifying 17 right side components 14 RJ-45 (network) jack, identifying 14 RJ-45 (network) status lights, identifying 14 RJ-45 (network), product description 2, 5, 8, 12 RTC battery removal 58 spare part number 25 spare part numbers 58 S screw kit 30 security cable slot, identifying 15 security...