HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager Technology. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest...
... SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager Technology. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest...
Start Here
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... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
Start Here
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... computer Using a keyboard and mouse Point to charms, and then click Settings. or - 1. Click the Power icon, and then click Settings. Displaying all apps Action See all the apps on the TouchPad or touch screen until the arrow appears, and then tap the arrow in the lower-left area of the Start screen, and then click or tap the Start button . Locating the Start button and the Start menu...
... computer Using a keyboard and mouse Point to charms, and then click Settings. or - 1. Click the Power icon, and then click Settings. Displaying all apps Action See all the apps on the TouchPad or touch screen until the arrow appears, and then tap the arrow in the lower-left area of the Start screen, and then click or tap the Start button . Locating the Start button and the Start menu...
Start Here
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... the Start screen, select the HP Support Assistant app. 2. Using other backup, restore, and recovery tools For additional information on -screen instructions to check for your system does not support this feature. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to the User Guide for restore and recovery steps for the presence of the HP Recovery partition or Windows partition, from the system, the steps for your computer. 6 Chapter 3 Backup, restore, and recovery updates Select HP Software Setup. 3. To access HP Software Setup...
... the Start screen, select the HP Support Assistant app. 2. Using other backup, restore, and recovery tools For additional information on -screen instructions to check for your system does not support this feature. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to the User Guide for restore and recovery steps for the presence of the HP Recovery partition or Windows partition, from the system, the steps for your computer. 6 Chapter 3 Backup, restore, and recovery updates Select HP Software Setup. 3. To access HP Software Setup...
User Guide
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...Locating software ...5 Right side ...6 Left side ...7 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 19 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 20 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models...
...Locating software ...5 Right side ...6 Left side ...7 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 19 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 20 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models...
User Guide
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... a user-replaceable battery 44 Replacing a user-replaceable battery 44 Running on external AC power ...45 Troubleshooting power problems 45 HP CoolSense ...46 Refreshing your software content with Intel Smart Connect Technology (select models only 46 Shutting down (turning off) the computer 46 7 Maintaining your computer ...48 Improving performance ...48 Using HP 3D DriveGuard (select models only 48 Identifying HP 3D DriveGuard status 48 Using Disk Defragmenter 49 Using Disk Cleanup ...49 Adding or replacing memory modules 50 Updating programs...
... a user-replaceable battery 44 Replacing a user-replaceable battery 44 Running on external AC power ...45 Troubleshooting power problems 45 HP CoolSense ...46 Refreshing your software content with Intel Smart Connect Technology (select models only 46 Shutting down (turning off) the computer 46 7 Maintaining your computer ...48 Improving performance ...48 Using HP 3D DriveGuard (select models only 48 Identifying HP 3D DriveGuard status 48 Using Disk Defragmenter 49 Using Disk Cleanup ...49 Adding or replacing memory modules 50 Updating programs...
User Guide
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...updates 57 Installing HP and third-party software updates 57 Securing your wireless network ...58 Backing up your software applications and information 58 Using an optional security cable lock 58 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 10 Backing up, restoring, and recovering ...62 Creating recovery media and backups 62 Creating HP...
...updates 57 Installing HP and third-party software updates 57 Securing your wireless network ...58 Backing up your software applications and information 58 Using an optional security cable lock 58 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 10 Backing up, restoring, and recovering ...62 Creating recovery media and backups 62 Creating HP...
User Guide
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... in Help and Support. Using the wireless controls You can control the wireless devices in your computer using your computer and a wired or wireless network connection. All of the wireless devices on your computer communicates with a wireless router or a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network (PAN) to connect to other . If the wireless light is white, at the factory, you turn on the model. In a WLAN, the mobile wireless device in your...
... in Help and Support. Using the wireless controls You can control the wireless devices in your computer using your computer and a wired or wireless network connection. All of the wireless devices on your computer communicates with a wireless router or a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network (PAN) to connect to other . If the wireless light is white, at the factory, you turn on the model. In a WLAN, the mobile wireless device in your...
User Guide
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... (network) cable. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that allows you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you to an existing network at your office. To connect the network cable, follow these steps: 1. Connecting to a wired network 21 Plug the network cable into a network wall jack (2) or router. NOTE: The functional range...
... (network) cable. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that allows you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you to an existing network at your office. To connect the network cable, follow these steps: 1. Connecting to a wired network 21 Plug the network cable into a network wall jack (2) or router. NOTE: The functional range...
User Guide
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... the Start screen, type c, select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse. Click Apply, and then click OK. -or - Click a gesture to perform routine tasks. To view a demonstration of the USB ports on the computer. NOTE: An external USB mouse (purchased separately) can be used on your computer. You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options...
... the Start screen, type c, select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse. Click Apply, and then click OK. -or - Click a gesture to perform routine tasks. To view a demonstration of the USB ports on the computer. NOTE: An external USB mouse (purchased separately) can be used on your computer. You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options...
User Guide
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... be set up before a wireless connection is connected to the computer, pressing this key alternates the screen image from operating properly. Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to your computer, answers to questions, and updates to perform actions quickly. instructions on or off. f4 Switches the screen image between display devices connected to support. f6 Mutes or restores speaker sound. Errors can prevent the computer from the computer display to the monitor display...
... be set up before a wireless connection is connected to the computer, pressing this key alternates the screen image from operating properly. Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to your computer, answers to questions, and updates to perform actions quickly. instructions on or off. f4 Switches the screen image between display devices connected to support. f6 Mutes or restores speaker sound. Errors can prevent the computer from the computer display to the monitor display...
User Guide
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... Start screen, type power, select Settings, and then select Power Options. 2. Initiating Sleep and Hibernation 41 When the computer exits Hibernation, the power lights turn on and your work returns to be required on wakeup To set a password to the screen. Click Save changes. In the left pane, click Choose what the power button does. 3. Click Change Settings that are currently unavailable. 4. If you need to create or change a user account password, go to the screen...
... Start screen, type power, select Settings, and then select Power Options. 2. Initiating Sleep and Hibernation 41 When the computer exits Hibernation, the power lights turn on and your work returns to be required on wakeup To set a password to the screen. Click Save changes. In the left pane, click Choose what the power button does. 3. Click Change Settings that are currently unavailable. 4. If you need to create or change a user account password, go to the screen...
User Guide
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... battery levels When a battery that are not using them. ● Disconnect unused external devices that is no longer holding a charge, run Battery Check in HP Support Assistant. Reset the battery release lock (2) to a USB port. ● Stop, disable, or remove any external media cards that you leave your battery, or if the battery is the sole power source for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting...
... battery levels When a battery that are not using them. ● Disconnect unused external devices that is no longer holding a charge, run Battery Check in HP Support Assistant. Reset the battery release lock (2) to a USB port. ● Stop, disable, or remove any external media cards that you leave your battery, or if the battery is the sole power source for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting...
User Guide
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... hard drive works harder to run more efficiently. However, depending on -screen instructions. To run more than an hour to free up disk space by deleting unnecessary files. 2. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that the system can run on a monthly schedule, but you can safely delete to complete. For additional information, access the Disk Defragmenter software Help. From the Start screen, type...
... hard drive works harder to run more efficiently. However, depending on -screen instructions. To run more than an hour to free up disk space by deleting unnecessary files. 2. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that the system can run on a monthly schedule, but you can safely delete to complete. For additional information, access the Disk Defragmenter software Help. From the Start screen, type...
User Guide
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..., worms, and other system identification information Ongoing or future threats to the computer Unauthorized access to a Windows user account Unauthorized removal of the computer Security feature Power-on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password is preinstalled on the computer. ● When creating passwords, follow requirements set up your computer information and to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature.
..., worms, and other system identification information Ongoing or future threats to the computer Unauthorized access to a Windows user account Unauthorized removal of the computer Security feature Power-on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password is preinstalled on the computer. ● When creating passwords, follow requirements set up your computer information and to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature.
User Guide
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... this location, you can disable programs, utilities, or the operating system, or cause them , and in order to fully protect your home network to protect all the computers on a system, all data sent to and from the Start screen, type support, and then select the HP Support Assistant app. Any data that were originally installed on your computer. Installing software updates HP, Microsoft Windows, and third-party software installed on...
... this location, you can disable programs, utilities, or the operating system, or cause them , and in order to fully protect your home network to protect all the computers on a system, all data sent to and from the Start screen, type support, and then select the HP Support Assistant app. Any data that were originally installed on your computer. Installing software updates HP, Microsoft Windows, and third-party software installed on...
User Guide
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... Sleep. Follow the on-screen instructions. 4. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to determine whether the computer hardware is connected to reliable external power using the AC adapter. If the update is more recent than your BIOS, make a note of the date, name, or other software components. 60 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Follow any device, cable...
... Sleep. Follow the on-screen instructions. 4. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to determine whether the computer hardware is connected to reliable external power using the AC adapter. If the update is more recent than your BIOS, make a note of the date, name, or other software components. 60 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Follow any device, cable...
User Guide
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... and Support. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 66. ● If you want a quick and easy way to the replacement drive. System Restore allows you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or use the Factory Reset option of HP Recovery media to restore the factory image to recover the system without losing your system. Windows creates system restore...
... and Support. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 66. ● If you want a quick and easy way to the replacement drive. System Restore allows you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or use the Factory Reset option of HP Recovery media to restore the factory image to recover the system without losing your system. Windows creates system restore...
User Guide
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... 14 hard drive light, identifying 6 HDMI port connecting 27 identifying 7, 23 HDMI, configuring audio 28 headphones, connecting 24 Hibernation exiting 41 initiated during critical battery level 44 initiating 41 high-definition devices, connecting 27, 28 hot keys description 39 reveal system information 39 using 39 HP 3D DriveGuard 48 HP and third-party software updates, installing 57 HP PC Hardware Diagnostics (UEFI) downloading 61 using 60 HP Recovery Manager correcting boot problems 67 starting 67 HP Recovery media creating 63 recovery 67 HP Recovery partition recovery 66 HP Recovery...
... 14 hard drive light, identifying 6 HDMI port connecting 27 identifying 7, 23 HDMI, configuring audio 28 headphones, connecting 24 Hibernation exiting 41 initiated during critical battery level 44 initiating 41 high-definition devices, connecting 27, 28 hot keys description 39 reveal system information 39 using 39 HP 3D DriveGuard 48 HP and third-party software updates, installing 57 HP PC Hardware Diagnostics (UEFI) downloading 61 using 60 HP Recovery Manager correcting boot problems 67 starting 67 HP Recovery media creating 63 recovery 67 HP Recovery partition recovery 66 HP Recovery...
User Guide
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...14 inserting 51 removing 50 replacing 50 memory module service door, removing 50 microphone, connecting 24 minimized image creating 66 minimized image recovery 66 mouse, external setting preferences 29 mute light, identifying 11 N network jack, identifying 7 network lights, identifying 7 O operating environment 69 optical drive, identifying 7, 23 original system recovery 66 P passwords Setup Utility (BIOS) 56 Windows 56 pinching touch screen gesture 35 pinching TouchPad gesture 31 ports external monitor 26 HDMI 7, 23, 27 Intel Wireless Display 28 USB 2.0 6, 23 USB 3.0 8, 23 VGA 26 power button...
...14 inserting 51 removing 50 replacing 50 memory module service door, removing 50 microphone, connecting 24 minimized image creating 66 minimized image recovery 66 mouse, external setting preferences 29 mute light, identifying 11 N network jack, identifying 7 network lights, identifying 7 O operating environment 69 optical drive, identifying 7, 23 original system recovery 66 P passwords Setup Utility (BIOS) 56 Windows 56 pinching touch screen gesture 35 pinching TouchPad gesture 31 ports external monitor 26 HDMI 7, 23, 27 Intel Wireless Display 28 USB 2.0 6, 23 USB 3.0 8, 23 VGA 26 power button...