HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Storage Manager driver are configured with Intel Matrix Storage Manager Technology. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Procedures for the SATA Advanced Host Controller (AHCI) Interface. Page 6 Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching...
... Storage Manager driver are configured with Intel Matrix Storage Manager Technology. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Procedures for the SATA Advanced Host Controller (AHCI) Interface. Page 6 Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching...
Start Here
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... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
Start Here
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... display the TouchPad or touch screen to frequently used options, including File Explorer, Control Panel, Desktop, Power Options, and Shut down the computer Using a keyboard and mouse Using touch gestures 1. Displaying all apps Action See all the apps on your computer. Locating the Start button and the Start menu The Start button is displayed in the lowerleft corner to the Start screen, tap the arrow again. To return to display the Start menu. Action Shut down . or - - The Start menu offers quick access...
... display the TouchPad or touch screen to frequently used options, including File Explorer, Control Panel, Desktop, Power Options, and Shut down the computer Using a keyboard and mouse Using touch gestures 1. Displaying all apps Action See all the apps on your computer. Locating the Start button and the Start menu The Start button is displayed in the lowerleft corner to the Start screen, tap the arrow again. To return to display the Start menu. Action Shut down . or - - The Start menu offers quick access...
Start Here
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...From the Start screen, type HP Software Setup. Select HP Software Setup. 3. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to reinstall drivers or select software. Using other backup, restore, and recovery tools For additional information on -screen instructions to reinstall drivers or software that has been corrupted or deleted from the Start screen, type file and then select File Explorer. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for your...
...From the Start screen, type HP Software Setup. Select HP Software Setup. 3. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to reinstall drivers or select software. Using other backup, restore, and recovery tools For additional information on -screen instructions to reinstall drivers or software that has been corrupted or deleted from the Start screen, type file and then select File Explorer. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for your...
User Guide
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...Locating software ...5 Right side ...6 Left side ...7 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 19 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 20 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models...
...Locating software ...5 Right side ...6 Left side ...7 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 19 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 20 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models...
User Guide
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... a user-replaceable battery 44 Replacing a user-replaceable battery 44 Running on external AC power ...45 Troubleshooting power problems 45 HP CoolSense ...46 Refreshing your software content with Intel Smart Connect Technology (select models only 46 Shutting down (turning off) the computer 46 7 Maintaining your computer ...48 Improving performance ...48 Using HP 3D DriveGuard (select models only 48 Identifying HP 3D DriveGuard status 48 Using Disk Defragmenter 49 Using Disk Cleanup ...49 Adding or replacing memory modules 50 Updating programs...
... a user-replaceable battery 44 Replacing a user-replaceable battery 44 Running on external AC power ...45 Troubleshooting power problems 45 HP CoolSense ...46 Refreshing your software content with Intel Smart Connect Technology (select models only 46 Shutting down (turning off) the computer 46 7 Maintaining your computer ...48 Improving performance ...48 Using HP 3D DriveGuard (select models only 48 Identifying HP 3D DriveGuard status 48 Using Disk Defragmenter 49 Using Disk Cleanup ...49 Adding or replacing memory modules 50 Updating programs...
User Guide
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...updates 57 Installing HP and third-party software updates 57 Securing your wireless network ...58 Backing up your software applications and information 58 Using an optional security cable lock 58 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 10 Backing up, restoring, and recovering ...62 Creating recovery media and backups 62 Creating HP...
...updates 57 Installing HP and third-party software updates 57 Securing your wireless network ...58 Backing up your software applications and information 58 Using an optional security cable lock 58 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 10 Backing up, restoring, and recovering ...62 Creating recovery media and backups 62 Creating HP...
User Guide
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... the model. Using the wireless controls You can control the wireless devices in your computer using your wireless devices, not the status of wires. The wireless light indicates the overall power state of your computer and a wired or wireless network connection. Because the wireless devices are enabled at home, you can use the wireless button to turn on the computer. 3 Connecting to a network Your computer can travel with a wireless router or a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network...
... the model. Using the wireless controls You can control the wireless devices in your computer using your wireless devices, not the status of wires. The wireless light indicates the overall power state of your computer and a wired or wireless network connection. Because the wireless devices are enabled at home, you can use the wireless button to turn on the computer. 3 Connecting to a network Your computer can travel with a wireless router or a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network...
User Guide
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...-45 (network) cable. Plug the network cable into a network wall jack (2) or router. NOTE: The functional range (how far your office. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Plug the other electronic devices or structural barriers such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide...
...-45 (network) cable. Plug the network cable into a network wall jack (2) or router. NOTE: The functional range (how far your office. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Plug the other electronic devices or structural barriers such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide...
User Guide
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... external USB mouse (purchased separately) can be used on your fingers. NOTE: TouchPad gestures are not supported in several ways: ● Touch gestures ● Keyboard and mouse Touch gestures can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. From the Start screen, type c, select Control Panel, and then select Hardware and Sound. 2. A TouchPad allows you would use the corresponding buttons on the screen using the TouchPad, touch screen, or the keyboard. TIP: Use the left and right buttons...
... external USB mouse (purchased separately) can be used on your fingers. NOTE: TouchPad gestures are not supported in several ways: ● Touch gestures ● Keyboard and mouse Touch gestures can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. From the Start screen, type c, select Control Panel, and then select Hardware and Sound. 2. A TouchPad allows you would use the corresponding buttons on the screen using the TouchPad, touch screen, or the keyboard. TIP: Use the left and right buttons...
User Guide
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... support. NOTE: A wireless network must press the fn key in Setup Utility. f10 Begins, pauses, or resumes playback of a DVD or a BD. f2 Decreases the screen brightness incrementally as long as you hold down the key. f4 Switches the screen image between display devices connected to perform actions quickly. Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to the system. Errors can prevent the computer from the computer display to the monitor display...
... support. NOTE: A wireless network must press the fn key in Setup Utility. f10 Begins, pauses, or resumes playback of a DVD or a BD. f2 Decreases the screen brightness incrementally as long as you hold down the key. f4 Switches the screen image between display devices connected to perform actions quickly. Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to the system. Errors can prevent the computer from the computer display to the monitor display...
User Guide
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... onscreen instructions. NOTE: If you must enter your Windows password before your work returns to step 5. 5. Click Save changes. Click Save changes. In the When I press the power button area, select Hibernate. 5. From the Start screen, type power, select Settings, and then select Power Options from the list of the screen to reveal the charms. Click Settings, click the Power icon, and then click Sleep. If you need to create or change a user account password, go...
... onscreen instructions. NOTE: If you must enter your Windows password before your work returns to step 5. 5. Click Save changes. Click Save changes. In the When I press the power button area, select Hibernate. 5. From the Start screen, type power, select Settings, and then select Power Options from the list of the screen to reveal the charms. Click Settings, click the Power icon, and then click Sleep. If you need to create or change a user account password, go...
User Guide
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... battery types, specifications, life cycles, and capacity Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in the middle, slide the battery (1) straight into the computer until the battery release latch locks into an external power source, such as you are not plugged into place. 2. Holding the battery in Power Options. ● Remove a user-replaceable battery from the Start screen, type support...
... battery types, specifications, life cycles, and capacity Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in the middle, slide the battery (1) straight into the computer until the battery release latch locks into an external power source, such as you are not plugged into place. 2. Holding the battery in Power Options. ● Remove a user-replaceable battery from the Start screen, type support...
User Guide
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... of your computer manually at least once a month. From the Start screen, type d, and then type disk in the search box. For additional information, access the Disk Defragmenter software Help. To run Disk Defragmenter: 1. From the Start screen, type d, and then type disk in the search box. Select Settings, and then select Defragment and optimize your drive is not necessary to AC power. 2. Follow the on -screen instructions. Disk Defragmenter consolidates...
... of your computer manually at least once a month. From the Start screen, type d, and then type disk in the search box. For additional information, access the Disk Defragmenter software Help. To run Disk Defragmenter: 1. From the Start screen, type d, and then type disk in the search box. Select Settings, and then select Defragment and optimize your drive is not necessary to AC power. 2. Follow the on -screen instructions. Disk Defragmenter consolidates...
User Guide
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... be used in Setup Utility (BIOS): 1. To set , entered, changed , or deleted. Using Internet security software When you use your power-on password, you must be used to access email, a network, or the Internet, you cannot access Setup Utility (BIOS). To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10. 2. Your changes take effect when the computer restarts. NOTE: A power-on password is not revealed as it is set, entered, changed , or deleted. Setting Setup Utility (BIOS) passwords Password Administrator password Power...
... be used in Setup Utility (BIOS): 1. To set , entered, changed , or deleted. Using Internet security software When you use your power-on password, you must be used to access email, a network, or the Internet, you cannot access Setup Utility (BIOS). To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10. 2. Your changes take effect when the computer restarts. NOTE: A power-on password is not revealed as it is set, entered, changed , or deleted. Setting Setup Utility (BIOS) passwords Password Administrator password Power...
User Guide
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... have installed third-party software after you can disable programs, utilities, or the operating system, or cause them , and in order to protect all data sent to and from the Start screen, type support, and then select the HP Support Assistant app. There are designed to prevent unauthorized access to correct security problems and improve functionality of both hardware and software. At this location, you regularly update the software and drivers...
... have installed third-party software after you can disable programs, utilities, or the operating system, or cause them , and in order to protect all data sent to and from the Start screen, type support, and then select the HP Support Assistant app. There are designed to prevent unauthorized access to correct security problems and improve functionality of both hardware and software. At this location, you regularly update the software and drivers...
User Guide
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... insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Follow the on -screen instructions. Follow the on-screen instructions to download your selection to reliable external power using the AC adapter. You will need this path when you to run diagnostic tests to determine whether the computer hardware is functioning properly. From the Start screen, type e, and then select File Explorer. 2. Using the hard drive path you recorded earlier, open the folder...
... insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Follow the on -screen instructions. Follow the on-screen instructions to download your selection to reliable external power using the AC adapter. You will need this path when you to run diagnostic tests to determine whether the computer hardware is functioning properly. From the Start screen, type e, and then select File Explorer. 2. Using the hard drive path you recorded earlier, open the folder...
User Guide
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...HP Recovery media to restore the factory image to the replacement drive. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type h, and then select Help and Support. ● If you want to reset your information from the HP Recovery partition (select models only) or HP Recovery media. Windows creates system restore points automatically during a Windows update and other system maintenance events. For more information, see Creating HP Recovery media on -screen instructions. ● If you can use Windows File History to restore...
...HP Recovery media to restore the factory image to the replacement drive. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type h, and then select Help and Support. ● If you want to reset your information from the HP Recovery partition (select models only) or HP Recovery media. Windows creates system restore points automatically during a Windows update and other system maintenance events. For more information, see Creating HP Recovery media on -screen instructions. ● If you can use Windows File History to restore...
User Guide
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... 14 hard drive light, identifying 6 HDMI port connecting 27 identifying 7, 23 HDMI, configuring audio 28 headphones, connecting 24 Hibernation exiting 41 initiated during critical battery level 44 initiating 41 high-definition devices, connecting 27, 28 hot keys description 39 reveal system information 39 using 39 HP 3D DriveGuard 48 HP and third-party software updates, installing 57 HP PC Hardware Diagnostics (UEFI) downloading 61 using 60 HP Recovery Manager correcting boot problems 67 starting 67 HP Recovery media creating 63 recovery 67 HP Recovery partition recovery 66 HP Recovery...
... 14 hard drive light, identifying 6 HDMI port connecting 27 identifying 7, 23 HDMI, configuring audio 28 headphones, connecting 24 Hibernation exiting 41 initiated during critical battery level 44 initiating 41 high-definition devices, connecting 27, 28 hot keys description 39 reveal system information 39 using 39 HP 3D DriveGuard 48 HP and third-party software updates, installing 57 HP PC Hardware Diagnostics (UEFI) downloading 61 using 60 HP Recovery Manager correcting boot problems 67 starting 67 HP Recovery media creating 63 recovery 67 HP Recovery partition recovery 66 HP Recovery...
User Guide
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...14 inserting 51 removing 50 replacing 50 memory module service door, removing 50 microphone, connecting 24 minimized image creating 66 minimized image recovery 66 mouse, external setting preferences 29 mute light, identifying 11 N network jack, identifying 7 network lights, identifying 7 O operating environment 69 optical drive, identifying 7, 23 original system recovery 66 P passwords Setup Utility (BIOS) 56 Windows 56 pinching touch screen gesture 35 pinching TouchPad gesture 31 ports external monitor 26 HDMI 7, 23, 27 Intel Wireless Display 28 USB 2.0 6, 23 USB 3.0 8, 23 VGA 26 power button...
...14 inserting 51 removing 50 replacing 50 memory module service door, removing 50 microphone, connecting 24 minimized image creating 66 minimized image recovery 66 mouse, external setting preferences 29 mute light, identifying 11 N network jack, identifying 7 network lights, identifying 7 O operating environment 69 optical drive, identifying 7, 23 original system recovery 66 P passwords Setup Utility (BIOS) 56 Windows 56 pinching touch screen gesture 35 pinching TouchPad gesture 31 ports external monitor 26 HDMI 7, 23, 27 Intel Wireless Display 28 USB 2.0 6, 23 USB 3.0 8, 23 VGA 26 power button...