Start Here
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... need to know before you get started app. ● If you want to remove the recovery partition to original factory content, you must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on -screen instructions. ● If you need to correct a problem with a preinstalled application or driver, use the HP Recovery media. You can choose the System Recovery option from the HP Restore and recovery...
... need to know before you get started app. ● If you want to remove the recovery partition to original factory content, you must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on -screen instructions. ● If you need to correct a problem with a preinstalled application or driver, use the HP Recovery media. You can choose the System Recovery option from the HP Restore and recovery...
Start Here
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.... 1. Select the optical drive or USB flash drive from the HP Recovery partition. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you can change the computer boot order, which you remove the Recovery partition, create HP Recovery media; then select f9. - Changing the computer boot order If your computer does not restart in HP Recovery Manager, you to remove the HP Recovery partition to free up hard drive space. see Creating HP Recovery media (select products only) on -screen instructions. Restore and recovery 7 Follow the on...
.... 1. Select the optical drive or USB flash drive from the HP Recovery partition. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you can change the computer boot order, which you remove the Recovery partition, create HP Recovery media; then select f9. - Changing the computer boot order If your computer does not restart in HP Recovery Manager, you to remove the HP Recovery partition to free up hard drive space. see Creating HP Recovery media (select products only) on -screen instructions. Restore and recovery 7 Follow the on...
User Guide
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......4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...8 Display ...9 Keyboard area ...11 TouchPad ...11 Lights ...12 Button and speakers ...14 Special keys ...16 Action keys ...17 Bottom ...18 Labels ...18 3 Connecting to a network ...20 Connecting to a wireless network ...20 Using the wireless controls ...20 Airplane mode key ...20 Operating system controls 20 Connecting to a WLAN ...21 Using HP Mobile Broadband (select products only 22 Using GPS (select products only) ...22 Using Bluetooth wireless devices (select products only 22 Connecting Bluetooth devices 23...
......4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...8 Display ...9 Keyboard area ...11 TouchPad ...11 Lights ...12 Button and speakers ...14 Special keys ...16 Action keys ...17 Bottom ...18 Labels ...18 3 Connecting to a network ...20 Connecting to a wireless network ...20 Using the wireless controls ...20 Airplane mode key ...20 Operating system controls 20 Connecting to a WLAN ...21 Using HP Mobile Broadband (select products only 22 Using GPS (select products only) ...22 Using Bluetooth wireless devices (select products only 22 Connecting Bluetooth devices 23...
User Guide
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... only 46 Securing your wireless network ...46 Backing up your software applications and information 46 Using an optional security cable (select products only 46 9 Using Setup Utility (BIOS) ...47 Starting Setup Utility (BIOS) ...47 Updating Setup Utility (BIOS) ...47 Determining the BIOS version ...47 Downloading a BIOS update ...48 10 Using HP PC Hardware Diagnostics (UEFI) ...49 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 11 Backing up, restoring, and recovering ...51 Creating recovery media and backups ...51 Creating HP Recovery media (select products only 51...
... only 46 Securing your wireless network ...46 Backing up your software applications and information 46 Using an optional security cable (select products only 46 9 Using Setup Utility (BIOS) ...47 Starting Setup Utility (BIOS) ...47 Updating Setup Utility (BIOS) ...47 Determining the BIOS version ...47 Downloading a BIOS update ...48 10 Using HP PC Hardware Diagnostics (UEFI) ...49 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 11 Backing up, restoring, and recovering ...51 Creating recovery media and backups ...51 Creating HP Recovery media (select products only 51...
User Guide
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... that uses the least amount of power. ● Blinking white: The hard drive is off or in on the card until it from the memory card reader. ● On: The computer is on page 39. Connects an AC adapter. Connects to know your computer Component (1) Memory card reader (2) Power light (3) Drive light (4) USB Type-C port with connectors facing the computer. 2. To remove a card: ▲ Press in the Sleep state, a powersaving state. Connects a USB device that enable you to the display...
... that uses the least amount of power. ● Blinking white: The hard drive is off or in on the card until it from the memory card reader. ● On: The computer is on page 39. Connects an AC adapter. Connects to know your computer Component (1) Memory card reader (2) Power light (3) Drive light (4) USB Type-C port with connectors facing the computer. 2. To remove a card: ▲ Press in the Sleep state, a powersaving state. Connects a USB device that enable you to the display...
User Guide
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..., or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to other . The wireless light indicates the overall power state of your wireless devices, not the status of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in corporate offices, your computer and a wired or wireless network connection. Using the wireless controls You can control the wireless devices in your computer using your home, and public places...
..., or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to other . The wireless light indicates the overall power state of your wireless devices, not the status of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in corporate offices, your computer and a wired or wireless network connection. Using the wireless controls You can control the wireless devices in your computer using your home, and public places...
User Guide
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...features Using sound settings Use sound settings to view and control audio settings. ▲ Type control panel in (microphone) combo jack on headphones, earbuds, or a headset. Use the audio control panel to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To view or change system sounds, or manage audio devices. Connect one of the HDMI cable to your sound system. To access this document: ▲ Select the Start button, select HP Help and Support, and...
...features Using sound settings Use sound settings to view and control audio settings. ▲ Type control panel in (microphone) combo jack on headphones, earbuds, or a headset. Use the audio control panel to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To view or change system sounds, or manage audio devices. Connect one of the HDMI cable to your sound system. To access this document: ▲ Select the Start button, select HP Help and Support, and...
User Guide
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... with the display closed while the computer is important to perform regular maintenance to run Disk Cleanup: 1. 7 Maintaining your computer It is running on battery power. Type defragment in the taskbar search box, and then select Disk Cleanup. 2. A short time after the end of one of your hard drive at least once a month. A hard drive installed in an optional docking device or connected to a USB port is...
... with the display closed while the computer is important to perform regular maintenance to run Disk Cleanup: 1. 7 Maintaining your computer It is running on battery power. Type defragment in the taskbar search box, and then select Disk Cleanup. 2. A short time after the end of one of your hard drive at least once a month. A hard drive installed in an optional docking device or connected to a USB port is...
User Guide
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... volume down button. - Using Windows Hello (select products only) On products equipped with keyboards: ▲ Turn on -screen instructions to your notebook. Under Windows Hello, follow the on or restart the computer, quickly press esc, and then press f10. ● Tablets without keyboards: 1. To set up button. - Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you must use Windows Hello to sign in tablet mode, cannot access Setup Utility...
... volume down button. - Using Windows Hello (select products only) On products equipped with keyboards: ▲ Turn on -screen instructions to your notebook. Under Windows Hello, follow the on or restart the computer, quickly press esc, and then press f10. ● Tablets without keyboards: 1. To set up button. - Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you must use Windows Hello to sign in tablet mode, cannot access Setup Utility...
User Guide
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... both hardware and software. You can disable programs, utilities, or the operating system, or cause them , and in most viruses, destroy them to correct security problems and improve software performance. A firewall can detect most cases, repair any damage they have caused. Using antivirus software Computer viruses can install these updates automatically. CAUTION: Microsoft sends out alerts regarding Windows updates, which may be regularly updated to function...
... both hardware and software. You can disable programs, utilities, or the operating system, or cause them , and in most viruses, destroy them to correct security problems and improve software performance. A firewall can detect most cases, repair any damage they have caused. Using antivirus software Computer viruses can install these updates automatically. CAUTION: Microsoft sends out alerts regarding Windows updates, which may be regularly updated to function...
User Guide
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... in -house solutions. Select Windows Update, and then follow the device manufacturer's instructions. 46 Chapter 8 Securing your software applications and information to reduce time spent solving end-user device and security issues. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you set up your computer and information To connect a security cable to effectively manage and secure their company assets...
... in -house solutions. Select Windows Update, and then follow the device manufacturer's instructions. 46 Chapter 8 Securing your software applications and information to reduce time spent solving end-user device and security issues. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you set up your computer and information To connect a security cable to effectively manage and secure their company assets...
User Guide
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... hard drive. 48 Chapter 9 Using Setup Utility (BIOS) You will need this path when you are ready to install the update. Follow any instructions that appear on the screen after it to the BIOS version currently installed on your selection to the hard drive. The hard drive designation is complete. Complete the installation by unplugging the power cord from your hard drive. Type support in an optional docking device, or connected to an optional power source. At the download...
... hard drive. 48 Chapter 9 Using Setup Utility (BIOS) You will need this path when you are ready to install the update. Follow any instructions that appear on the screen after it to the BIOS version currently installed on your selection to the hard drive. The hard drive designation is complete. Complete the installation by unplugging the power cord from your hard drive. Type support in an optional docking device, or connected to an optional power source. At the download...
User Guide
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... all methods are several options for restoring from the HP Recovery partition (select products only) or use the Factory Reset option of HP Recovery media or if the HP Recovery media does not work, you either download the software from the manufacturer's website or reinstall the software from HP, or by the manufacturer. IMPORTANT: Recovery through HP Recovery Manager should be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only...
... all methods are several options for restoring from the HP Recovery partition (select products only) or use the Factory Reset option of HP Recovery media or if the HP Recovery media does not work, you either download the software from the manufacturer's website or reinstall the software from HP, or by the manufacturer. IMPORTANT: Recovery through HP Recovery Manager should be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only...
User Guide
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... HDMI port 5, 7 connecting 26 HDMI, configuring audio 27 headphones, connecting 25 headsets, connecting 26 Hibernation exiting 34 initiated during critical battery level 37 initiating 34 high-definition devices, connecting 26, 28 HP 3D DriveGuard 39 HP Fast Charge 35 HP Mobile Broadband activating 22 IMEI number 22 MEID number 22 HP Orbit 23 HP PC Hardware Diagnostics (UEFI) using 49 HP Recovery Manager correcting boot problems 55 starting 54 HP Recovery media creating 51 recovery 54 HP Recovery partition recovery 54 removing 55 HP resources 2 HP Touchpoint Manager 46 F factory-sealed battery...
... HDMI port 5, 7 connecting 26 HDMI, configuring audio 27 headphones, connecting 25 headsets, connecting 26 Hibernation exiting 34 initiated during critical battery level 37 initiating 34 high-definition devices, connecting 26, 28 HP 3D DriveGuard 39 HP Fast Charge 35 HP Mobile Broadband activating 22 IMEI number 22 MEID number 22 HP Orbit 23 HP PC Hardware Diagnostics (UEFI) using 49 HP Recovery Manager correcting boot problems 55 starting 54 HP Recovery media creating 51 recovery 54 HP Recovery partition recovery 54 removing 55 HP resources 2 HP Touchpoint Manager 46 F factory-sealed battery...
User Guide
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... 7 USB Type-C 3.x charging 5 USB Type-C with HP Sleep and Charge 6 power battery 35 external 37 power button, identifying 14, 15 power connector, identifying 6, 7 Power icon, using 35 power light 5, 6 power lights, identifying 12, 13 power settings, using 35 product name and number, computer 19 public WLAN connection 21 R reader memory card 6 recover options 53 recovery discs 52, 54 HP Recovery Manager 53 media 54 starting 54 supported discs 52 system 53 USB flash drive 54 using HP Recovery media 52 recovery media creating 51 creating using HP Recovery Manager 52 recovery partition removing...
... 7 USB Type-C 3.x charging 5 USB Type-C with HP Sleep and Charge 6 power battery 35 external 37 power button, identifying 14, 15 power connector, identifying 6, 7 Power icon, using 35 power light 5, 6 power lights, identifying 12, 13 power settings, using 35 product name and number, computer 19 public WLAN connection 21 R reader memory card 6 recover options 53 recovery discs 52, 54 HP Recovery Manager 53 media 54 starting 54 supported discs 52 system 53 USB flash drive 54 using HP Recovery media 52 recovery media creating 51 creating using HP Recovery Manager 52 recovery partition removing...
User Guide
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... controls button 20 operating system 20 wireless light 20 wireless network (WLAN) connecting 21 corporate WLAN connection 21 functional range 21 public WLAN connection 21 wireless network, securing 46 WLAN antennas, identifying 9, 10 WLAN device 19 WLAN label 19 WWAN device 22 U unresponsive system 34 updating programs and drivers 40 USB 3.x port with HP Sleep and Charge 7 USB 3.x SuperSpeed ports, identifying 8 USB Type-C 3.x charging port, identifying 5 USB Type-C port with HP Sleep and Charge, identifying 6 using external power 37 using passwords 43 using Power icon 35 using power settings...
... controls button 20 operating system 20 wireless light 20 wireless network (WLAN) connecting 21 corporate WLAN connection 21 functional range 21 public WLAN connection 21 wireless network, securing 46 WLAN antennas, identifying 9, 10 WLAN device 19 WLAN label 19 WWAN device 22 U unresponsive system 34 updating programs and drivers 40 USB 3.x port with HP Sleep and Charge 7 USB 3.x SuperSpeed ports, identifying 8 USB Type-C 3.x charging port, identifying 5 USB Type-C port with HP Sleep and Charge, identifying 6 using external power 37 using passwords 43 using Power icon 35 using power settings...
Maintenance and Service Guide
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5 Removal and replacement procedures for Authorized Service Provider only parts. NOTE: HP continually improves and changes product parts. Remove the battery (see Battery on -screen instructions. For complete and current information on supported parts for details. Disconnect the power from the computer by an authorized service provider. Peel back the two upper rubber feet (1) so you can damage the computer or void the warranty. To remove the bottom...
5 Removal and replacement procedures for Authorized Service Provider only parts. NOTE: HP continually improves and changes product parts. Remove the battery (see Battery on -screen instructions. For complete and current information on supported parts for details. Disconnect the power from the computer by an authorized service provider. Peel back the two upper rubber feet (1) so you can damage the computer or void the warranty. To remove the bottom...
Maintenance and Service Guide
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... 6 Using Setup Utility (BIOS) or - The hard drive designation is running on battery power, docked in the taskbar search box, and then select File Explorer. 2. Double-click the file that has an .exe extension (for updates and messages. 3. Follow any software updates, especially system BIOS updates. 1. Type file in an optional docking device, or connected to a network, consult the network administrator before installing any instructions that contains the update. 4. Follow the on -screen instructions...
... 6 Using Setup Utility (BIOS) or - The hard drive designation is running on battery power, docked in the taskbar search box, and then select File Explorer. 2. Double-click the file that has an .exe extension (for updates and messages. 3. Follow any software updates, especially system BIOS updates. 1. Type file in an optional docking device, or connected to a network, consult the network administrator before installing any instructions that contains the update. 4. Follow the on -screen instructions...
Maintenance and Service Guide
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... audio 3 display panel 1 Ethernet 3 external media cards 3 graphics 1 internal card 3 keyboard 3 memory module 1 microphone 2 operating system 4 pointing device 3 ports 3 power requirements 4 processor 1 product name 1 security 4 sensors 3 serviceability 4 storage 2 video 2 wireless 3 product name 1 product name and number, computer 13 R recover options 63 recovery discs 62, 64 HP Recovery Manager 63 media 64 starting 64 supported discs 62 system 63 USB flash drive 64 using HP Recovery media 62 recovery media creating 61 creating using HP Recovery Manager 62 recovery partition removing...
... audio 3 display panel 1 Ethernet 3 external media cards 3 graphics 1 internal card 3 keyboard 3 memory module 1 microphone 2 operating system 4 pointing device 3 ports 3 power requirements 4 processor 1 product name 1 security 4 sensors 3 serviceability 4 storage 2 video 2 wireless 3 product name 1 product name and number, computer 13 R recover options 63 recovery discs 62, 64 HP Recovery Manager 63 media 64 starting 64 supported discs 62 system 63 USB flash drive 64 using HP Recovery media 62 recovery media creating 61 creating using HP Recovery Manager 62 recovery partition removing...
Maintenance and Service Guide
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... board removing 53 spare part number 16, 53 system recovery 63 system restore point creating 62 system restore point, creating 61 TouchPad board removing 38 spare part number 16, 38 TouchPad zone, identifying 8 transfer board illustrated 20 removing 50, 51 transfer board cable illustrated 20 transporting guidelines 25 traveling with the computer 13 U USB 3.x SuperSpeed ports, identifying 6 USB Type-C 3.x charging port, identifying 5 V vents, identifying 12 video, product description 2 W Windows system restore point 61, 62 Windows key, identifying 11 Windows tools using 62 wireless...
... board removing 53 spare part number 16, 53 system recovery 63 system restore point creating 62 system restore point, creating 61 TouchPad board removing 38 spare part number 16, 38 TouchPad zone, identifying 8 transfer board illustrated 20 removing 50, 51 transfer board cable illustrated 20 transporting guidelines 25 traveling with the computer 13 U USB 3.x SuperSpeed ports, identifying 6 USB Type-C 3.x charging port, identifying 5 V vents, identifying 12 video, product description 2 W Windows system restore point 61, 62 Windows key, identifying 11 Windows tools using 62 wireless...