User Guide
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...your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...8 Keyboard area ...9 TouchPad ...9 Lights ...10 Speakers ...11 Special keys ...12 Action keys ...13 Bottom ...14 Labels ...15 Inserting a SIM card (select products only) ...16 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Airplane mode key ...18 Operating system controls 18 Connecting to a WLAN ...19 Using HP Mobile Broadband (select products only 20 Using GPS (select products only) ...20 Using Bluetooth wireless devices (select...
...your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...8 Keyboard area ...9 TouchPad ...9 Lights ...10 Speakers ...11 Special keys ...12 Action keys ...13 Bottom ...14 Labels ...15 Inserting a SIM card (select products only) ...16 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Airplane mode key ...18 Operating system controls 18 Connecting to a WLAN ...19 Using HP Mobile Broadband (select products only 20 Using GPS (select products only) ...20 Using Bluetooth wireless devices (select...
User Guide
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... ...47 Using passwords ...47 Setting Windows passwords ...47 Setting Setup Utility (BIOS) passwords 48 Using Windows Hello (select products only) ...48 Using Internet security software ...49 Using antivirus software ...49 Using firewall software ...49 Installing software updates ...49 Using HP Managed Services (select products only 50 Securing your wireless network ...50 Backing up your software applications and information 50 Using an optional security cable (select products only 50 9 Using Setup Utility (BIOS) ...51 Starting Setup Utility (BIOS) ...51 Updating Setup Utility (BIOS) ...51...
... ...47 Using passwords ...47 Setting Windows passwords ...47 Setting Setup Utility (BIOS) passwords 48 Using Windows Hello (select products only) ...48 Using Internet security software ...49 Using antivirus software ...49 Using firewall software ...49 Installing software updates ...49 Using HP Managed Services (select products only 50 Securing your wireless network ...50 Backing up your software applications and information 50 Using an optional security cable (select products only 50 9 Using Setup Utility (BIOS) ...51 Starting Setup Utility (BIOS) ...51 Updating Setup Utility (BIOS) ...51...
User Guide
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... to create recovery media 59 Before you begin ...59 Creating the recovery media 59 Using the HP Cloud Recovery Download Tool to create recovery media 60 Restoring and recovery ...60 Restoring, resetting, and refreshing using Windows tools 60 Restoring using HP Recovery Manager and the HP Recovery partition 60 Recovering using HP Recovery Manager 60 Recovering using the HP Recovery partition (select products only 61 Recovering using HP Recovery media 61 Changing the computer boot order 62 Removing the HP Recovery partition (select products only 62 12 Specifications ...63 Input power...
... to create recovery media 59 Before you begin ...59 Creating the recovery media 59 Using the HP Cloud Recovery Download Tool to create recovery media 60 Restoring and recovery ...60 Restoring, resetting, and refreshing using Windows tools 60 Restoring using HP Recovery Manager and the HP Recovery partition 60 Recovering using HP Recovery Manager 60 Recovering using the HP Recovery partition (select products only 61 Recovering using HP Recovery media 61 Changing the computer boot order 62 Removing the HP Recovery partition (select products only 62 12 Specifications ...63 Input power...
User Guide
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Using the wireless controls You can travel with one or two wireless lights. Operating system controls The Network and Sharing Center allows you go. Connecting to a wireless network Your computer may have an airplane mode key, one or more wireless devices, and one or more of individual devices. The wireless light indicates the overall power state of your wireless devices, not the status of the following wireless devices: ● WLAN device-Connects the computer to wireless local area...
Using the wireless controls You can travel with one or two wireless lights. Operating system controls The Network and Sharing Center allows you go. Connecting to a wireless network Your computer may have an airplane mode key, one or more wireless devices, and one or more of individual devices. The wireless light indicates the overall power state of your wireless devices, not the status of the following wireless devices: ● WLAN device-Connects the computer to wireless local area...
User Guide
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... Control Panel, select Hardware and Sound, and then select the audio control panel specific to the microphone jack on the computer to your computer. To view or change system sounds, or manage audio devices. To enhance your viewing enjoyment, use one of the video ports on the computer. To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. To connect wireless headsets to connect an external monitor, projector, or TV. Connecting...
... Control Panel, select Hardware and Sound, and then select the audio control panel specific to the microphone jack on the computer to your computer. To view or change system sounds, or manage audio devices. To enhance your viewing enjoyment, use one of the video ports on the computer. To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. To connect wireless headsets to connect an external monitor, projector, or TV. Connecting...
User Guide
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...; When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) ● When running Disk Defragmenter on external power 41 Do not charge the computer battery while you connect the computer to external power: ● The battery begins to charge. ● The screen brightness increases. ● The Power icon changes appearance. To access this document: ▲ Select the Start button, select HP Help and Support...
...; When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) ● When running Disk Defragmenter on external power 41 Do not charge the computer battery while you connect the computer to external power: ● The battery begins to charge. ● The screen brightness increases. ● The Power icon changes appearance. To access this document: ▲ Select the Start button, select HP Help and Support...
User Guide
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... on -screen instructions. A hard drive installed in optimal condition. A short time after the end of one of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on solid-state drives. Improving performance You can safely delete to normal operation. Using Disk Defragmenter HP recommends using Disk Defragmenter to run Disk Cleanup: 1. Using HP 3D...
... on -screen instructions. A hard drive installed in optimal condition. A short time after the end of one of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on solid-state drives. Improving performance You can safely delete to normal operation. Using Disk Defragmenter HP recommends using Disk Defragmenter to run Disk Cleanup: 1. Using HP 3D...
User Guide
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... options. 2. To set up button. - Your changes take effect when the computer restarts. Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you can prevent the computer from operating properly. Using Windows Hello (select products only) On products equipped with keyboards: ▲ Turn on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in by swiping your finger or looking at the camera. Setting Setup Utility (BIOS) passwords Password Administrator password Power...
... options. 2. To set up button. - Your changes take effect when the computer restarts. Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you can prevent the computer from operating properly. Using Windows Hello (select products only) On products equipped with keyboards: ▲ Turn on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in by swiping your finger or looking at the camera. Setting Setup Utility (BIOS) passwords Password Administrator password Power...
User Guide
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... location on -screen instructions. 4. Using the hard drive path you can delete the downloaded file from the AC outlet. ● Do not shut down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. 1. Double-click the file that contains the update. 4. Click your selection to reliable external power using the AC adapter. NOTE: If your hard drive. 52 Chapter 9 Using Setup Utility (BIOS) Click Updates...
... location on -screen instructions. 4. Using the hard drive path you can delete the downloaded file from the AC outlet. ● Do not shut down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. 1. Double-click the file that contains the update. 4. Click your selection to reliable external power using the AC adapter. NOTE: If your hard drive. 52 Chapter 9 Using Setup Utility (BIOS) Click Updates...
User Guide
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... a USB flash drive, depending on the location of devices listed in BIOS where the computer looks for boot options. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you will not be able to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you to remove the HP Recovery partition (select products only) to perform System Recovery or create HP Recovery media. Follow these steps. 1. Access the system Startup menu. Select Remove Recovery Partition, and then follow the on-screen instructions. Turn...
... a USB flash drive, depending on the location of devices listed in BIOS where the computer looks for boot options. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you will not be able to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you to remove the HP Recovery partition (select products only) to perform System Recovery or create HP Recovery media. Follow these steps. 1. Access the system Startup menu. Select Remove Recovery Partition, and then follow the on-screen instructions. Turn...
User Guide
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... battery power 36 battery temperature 41 best practices 1 BIOS determining version 51 downloading an update 52 starting the Setup Utility 51 updating 51 Bluetooth device 18, 20 Bluetooth label 16 boot order, changing 62 bottom components 14 buttons left TouchPad 9 power 6 right TouchPad 9 C camera identifying 8 using 22 camera light, identifying 8 caps lock light, identifying 10 card reader memory card reader 5 caring for your computer 44 cleaning your computer 44 components bottom 14 display 8 keyboard area 9 left side 6 right side 5 connecting to a network 18 connecting to a wireless network...
... battery power 36 battery temperature 41 best practices 1 BIOS determining version 51 downloading an update 52 starting the Setup Utility 51 updating 51 Bluetooth device 18, 20 Bluetooth label 16 boot order, changing 62 bottom components 14 buttons left TouchPad 9 power 6 right TouchPad 9 C camera identifying 8 using 22 camera light, identifying 8 caps lock light, identifying 10 card reader memory card reader 5 caring for your computer 44 cleaning your computer 44 components bottom 14 display 8 keyboard area 9 left side 6 right side 5 connecting to a network 18 connecting to a wireless network...
User Guide
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... 54 HP PC Hardware Diagnostics Windows downloading 53 installing 54 using 53 HP Recovery Manager correcting boot problems 62 starting 61 HP Recovery media recovery 61 using 59 HP Recovery partition recovery 61 removing 62 HP resources 2 HP Touchpoint Manager 50 I IMEI number 20 initiating Sleep and Hibernation 34 input power 63 installing optional security cable 50 internal microphones, identifying 8 Internet security software, using 49 J jacks audio-out (headphone)/audio-in (microphone) 6 K keyboard and optional mouse using 33 keyboard backlight action key 13 keys action 12 airplane mode 14...
... 54 HP PC Hardware Diagnostics Windows downloading 53 installing 54 using 53 HP Recovery Manager correcting boot problems 62 starting 61 HP Recovery media recovery 61 using 59 HP Recovery partition recovery 61 removing 62 HP resources 2 HP Touchpoint Manager 50 I IMEI number 20 initiating Sleep and Hibernation 34 input power 63 installing optional security cable 50 internal microphones, identifying 8 Internet security software, using 49 J jacks audio-out (headphone)/audio-in (microphone) 6 K keyboard and optional mouse using 33 keyboard backlight action key 13 keys action 12 airplane mode 14...
User Guide
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... 35 updating programs and drivers 44 USB SuperSpeed port, identifying 5, 6 USB Type-C port, connecting 23, 24, 29 user-replaceable battery 38 using passwords 47 using the keyboard and optional mouse 33 using the TouchPad 30 VGA port connecting 25 identifying 25 video DisplayPort device 23 Dual-Mode DisplayPort 28 external monitor port 25 HDMI port 26 Thunderbolt port device 24 USB Type-C 29 VGA port 25 wireless displays 28 video, using 23 volume adjusting 13 mute 14 volume button, identifying 7 W Windows backup 58 recovery media 58 system restore point 58 Windows Hello 22 using 48 Windows key...
... 35 updating programs and drivers 44 USB SuperSpeed port, identifying 5, 6 USB Type-C port, connecting 23, 24, 29 user-replaceable battery 38 using passwords 47 using the keyboard and optional mouse 33 using the TouchPad 30 VGA port connecting 25 identifying 25 video DisplayPort device 23 Dual-Mode DisplayPort 28 external monitor port 25 HDMI port 26 Thunderbolt port device 24 USB Type-C 29 VGA port 25 wireless displays 28 video, using 23 volume adjusting 13 mute 14 volume button, identifying 7 W Windows backup 58 recovery media 58 system restore point 58 Windows Hello 22 using 48 Windows key...
Maintenance and Service Guide
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...) c. Component replacement procedures 61 If only one memory module is available using spare part number 925378-001. Navigate to the latest BIOS. Remove the keyboard/top cover (see Battery on , and then shut it must be installed in various system problems. To update BIOS: 1. Turn the system board upside down through the operating system. 2. Speakers (see System board on -screen instructions. Under Step 2: Select a Download, click the BIOS link. 7. Click the Download button, and then...
...) c. Component replacement procedures 61 If only one memory module is available using spare part number 925378-001. Navigate to the latest BIOS. Remove the keyboard/top cover (see Battery on , and then shut it must be installed in various system problems. To update BIOS: 1. Turn the system board upside down through the operating system. 2. Speakers (see System board on -screen instructions. Under Step 2: Select a Download, click the BIOS link. 7. Click the Download button, and then...
Maintenance and Service Guide
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Errors can be used with Computer Setup only if USB legacy support is displayed, and then tap F10 to enter Computer Setup. To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with the volume down arrow key on -screen instructions. 74 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the...
Errors can be used with Computer Setup only if USB legacy support is displayed, and then tap F10 to enter Computer Setup. To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with the volume down arrow key on -screen instructions. 74 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the...
Maintenance and Service Guide
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... Sleep. Most BIOS updates on -screen instructions. 4. b. During the download and installation, follow these instructions: Do not disconnect power on battery power, docked in Windows) or by unplugging the power cord from the AC outlet. Updating the BIOS Updated versions of the date, name, or other identifier. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. You will need to reliable external power using Computer Setup...
... Sleep. Most BIOS updates on -screen instructions. 4. b. During the download and installation, follow these instructions: Do not disconnect power on battery power, docked in Windows) or by unplugging the power cord from the AC outlet. Updating the BIOS Updated versions of the date, name, or other identifier. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. You will need to reliable external power using Computer Setup...
Maintenance and Service Guide
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... to enter the Boot Device Options menu. ● Tablets without keyboards: ▲ Turn off the tablet. BIOS installation procedures vary. Using the hard drive path you can delete the downloaded file from your hard drive. Complete the installation by following the on the screen reports a successful installation, you recorded earlier, open the folder that contains the update. 4. Changing the boot order using the f9 prompt To dynamically choose a boot device for example, filename.exe). Access the Boot Device Options menu: ●...
... to enter the Boot Device Options menu. ● Tablets without keyboards: ▲ Turn off the tablet. BIOS installation procedures vary. Using the hard drive path you can delete the downloaded file from your hard drive. Complete the installation by following the on the screen reports a successful installation, you recorded earlier, open the folder that contains the update. 4. Changing the boot order using the f9 prompt To dynamically choose a boot device for example, filename.exe). Access the Boot Device Options menu: ●...
Maintenance and Service Guide
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... numbers 24 battery removal 42 spare part number 20, 42 BIOS determining version 76 downloading an update 76 updating 76 boot order changing 87 bottom component 14 buttons button 11 volume 12 C cables, service considerations 30 camera light 6 camera, location 6 caps lock light 7 chipset, product description 1 components bottom 14 display 6 left side 11 lights 7 right side 13 speakers 8 special key 9 TouchPad 10 computer major components 16 Computer Setup navigating and selecting 74 restoring factory settings 75 connectors, service considerations 30 control zone 10 D display assembly removal...
... numbers 24 battery removal 42 spare part number 20, 42 BIOS determining version 76 downloading an update 76 updating 76 boot order changing 87 bottom component 14 buttons button 11 volume 12 C cables, service considerations 30 camera light 6 camera, location 6 caps lock light 7 chipset, product description 1 components bottom 14 display 6 left side 11 lights 7 right side 13 speakers 8 special key 9 TouchPad 10 computer major components 16 Computer Setup navigating and selecting 74 restoring factory settings 75 connectors, service considerations 30 control zone 10 D display assembly removal...
Maintenance and Service Guide
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... 1 display panel 1 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 1, 2 microphone 2 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 4 sensors 3 serviceability 4 solid-state drive 2 storage 2 video 2 wireless 3 product name 1 R recover options 84 recovery discs 83, 86 HP Recovery Manager 85 media 86 starting 86 supported discs 83 system 85 USB flash drive 86 using HP Recovery media 83 recovery media creating 83 creating using HP Recovery Manager 83 recovery partition removing 87 removal/replacement...
... 1 display panel 1 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 1, 2 microphone 2 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 4 sensors 3 serviceability 4 solid-state drive 2 storage 2 video 2 wireless 3 product name 1 R recover options 84 recovery discs 83, 86 HP Recovery Manager 85 media 86 starting 86 supported discs 83 system 85 USB flash drive 86 using HP Recovery media 83 recovery media creating 83 creating using HP Recovery Manager 83 recovery partition removing 87 removal/replacement...
Maintenance and Service Guide
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...TouchScreen board cable removal 71 spare part number 26, 71 TPM settings 78 transporting guidelines 32 U USB 3.x SuperSpeed port 11, 13 USB legacy support 74 USB Type-C SuperSpeed port 13 USB-to-Gigabit RJ45 adapter, spare part number 27 USB-C-to-USB-A dongle, spare part number 27 V vent 14 video, product description 2 volume button 12 W webcam/microphone module removal 68 spare part numbers 25, 69 webcam/microphone module cable removal 72 spare part numbers 26, 73 Windows system restore point 82, 84 Windows key 9 Windows tools using 84 wireless antenna locations 6 removal 71 spare part number...
...TouchScreen board cable removal 71 spare part number 26, 71 TPM settings 78 transporting guidelines 32 U USB 3.x SuperSpeed port 11, 13 USB legacy support 74 USB Type-C SuperSpeed port 13 USB-to-Gigabit RJ45 adapter, spare part number 27 USB-C-to-USB-A dongle, spare part number 27 V vent 14 video, product description 2 volume button 12 W webcam/microphone module removal 68 spare part numbers 25, 69 webcam/microphone module cable removal 72 spare part numbers 26, 73 Windows system restore point 82, 84 Windows key 9 Windows tools using 84 wireless antenna locations 6 removal 71 spare part number...