HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Page 6 Procedures for notebook PC models that could affect hard disk drive...
... drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Page 6 Procedures for notebook PC models that could affect hard disk drive...
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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... (1) (2) (3) (4) (5) Description Product name Serial number Product part number Warranty period Model description (select models only) Function The name affixed to each screw and screw lock size and location during removal and replacement. This number provides specific information about the product's hardware components. Make special note of the warranty period for the computer. Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the bottom...
... (1) (2) (3) (4) (5) Description Product name Serial number Product part number Warranty period Model description (select models only) Function The name affixed to each screw and screw lock size and location during removal and replacement. This number provides specific information about the product's hardware components. Make special note of the warranty period for the computer. Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the bottom...
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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...: Make special note of the memory module slot to access the memory module. 2. Remove the system board (see Battery on page 57). 9. Spread the retention clips (1) on page 58). 10. To remove a memory module: 1. Remove the battery (see System board on page 46). 6. Remove the USB board (see WLAN module on each side of each screw and screw lock size and location during removal and replacement. Before removing a memory module, follow these steps: 1. Remove the WLAN (see USB board/audio jack on...
...: Make special note of the memory module slot to access the memory module. 2. Remove the system board (see Battery on page 57). 9. Spread the retention clips (1) on page 58). 10. To remove a memory module: 1. Remove the battery (see System board on page 46). 6. Remove the USB board (see WLAN module on each side of each screw and screw lock size and location during removal and replacement. Before removing a memory module, follow these steps: 1. Remove the WLAN (see USB board/audio jack on...
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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... your hard drive where the BIOS update is downloaded. From the Start screen, type e, and then select File Explorer. 2. Using the hard drive path you connect your computer to your selection to install the update. NOTE: After a message on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. Do not insert, remove, connect, or disconnect any instructions that has an .exe extension (for HP updates now. 3. At the download area...
... your hard drive where the BIOS update is downloaded. From the Start screen, type e, and then select File Explorer. 2. Using the hard drive path you connect your computer to your selection to install the update. NOTE: After a message on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. Do not insert, remove, connect, or disconnect any instructions that has an .exe extension (for HP updates now. 3. At the download area...
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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... displayed on -screen instructions to identify your computer and access the BIOS update you are packaged in compressed files called SoftPaqs. BIOS installation procedures vary. Identify the BIOS update that provides software for your computer to an optional power source. BIOS version information (also known as ROM date and System BIOS) can be available on your hard drive. If the system information is not displayed, use the arrow keys to reliable external power using Setup Utility...
... displayed on -screen instructions to identify your computer and access the BIOS update you are packaged in compressed files called SoftPaqs. BIOS installation procedures vary. Identify the BIOS update that provides software for your computer to an optional power source. BIOS version information (also known as ROM date and System BIOS) can be available on your hard drive. If the system information is not displayed, use the arrow keys to reliable external power using Setup Utility...
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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... restore your computer using HP Recovery Manager on page 98. ● If you have created. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information and steps for using File History, see Windows Help and Support. Restore and recovery There are several options for recovering your computer to its original state, Windows provides an easy way to remove all personal data, apps, and settings, and reinstall Windows. From the Start screen, type...
... restore your computer using HP Recovery Manager on page 98. ● If you have created. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information and steps for using File History, see Windows Help and Support. Restore and recovery There are several options for recovering your computer to its original state, Windows provides an easy way to remove all personal data, apps, and settings, and reinstall Windows. From the Start screen, type...
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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... , restoring, and recovering Using HP Recovery media, you created or by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to know ● HP Recovery Manager recovers only software that was installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all information from the PC settings screen. 4. What you need for the programs that were installed at the factory. IMPORTANT: HP Recovery Manager does not automatically provide backups of...
... , restoring, and recovering Using HP Recovery media, you created or by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to know ● HP Recovery Manager recovers only software that was installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all information from the PC settings screen. 4. What you need for the programs that were installed at the factory. IMPORTANT: HP Recovery Manager does not automatically provide backups of...
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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... a USB port on your computer or into the optical drive on page 95. To change the computer boot order. Using HP Recovery media to boot from the boot options menu. 3. See Changing the computer boot order on -screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you to remove the HP Recovery partition to recover the original system. Removing the HP Recovery partition HP Recovery Manager software allows you can change the selection for an optical drive or a USB flash drive. Restore and recovery 99 Select Troubleshoot...
... a USB port on your computer or into the optical drive on page 95. To change the computer boot order. Using HP Recovery media to boot from the boot options menu. 3. See Changing the computer boot order on -screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you to remove the HP Recovery partition to recover the original system. Removing the HP Recovery partition HP Recovery Manager software allows you can change the selection for an optical drive or a USB flash drive. Restore and recovery 99 Select Troubleshoot...
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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... part numbers 28, 31, 32, 54 specifications 93 hard drive cable removal 65 Hard Drive Hardware Kit spare part number 28, 33, 54 hard drive light, identifying 14 HDMI port, identifying 14 heat sink removal 73 spare part numbers 27, 33, 73 hinge spare part number 29, 33, 80 HP Recovery Manager correcting boot problems for Windows 8 computer models 99 I integrated webcam light, identifying 17 internal media card, product description 7, 12 internal microphone, identifying 17 J jack audio-in (microphone) 16 audio-out (headphone) 16 network 14 RJ-45 (network) 14 RJ-45 (network) lights 14 K keyboard...
... part numbers 28, 31, 32, 54 specifications 93 hard drive cable removal 65 Hard Drive Hardware Kit spare part number 28, 33, 54 hard drive light, identifying 14 HDMI port, identifying 14 heat sink removal 73 spare part numbers 27, 33, 73 hinge spare part number 29, 33, 80 HP Recovery Manager correcting boot problems for Windows 8 computer models 99 I integrated webcam light, identifying 17 internal media card, product description 7, 12 internal microphone, identifying 17 J jack audio-in (microphone) 16 audio-out (headphone) 16 network 14 RJ-45 (network) 14 RJ-45 (network) lights 14 K keyboard...
HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Mainte
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... audio 5, 11 chipset 2, 9 display panel 3, 10 drives 4, 11 Ethernet 6, 12 external media cards 7, 12 graphics 2, 9 internal media card 7, 12 keyboard 7, 12 memory module 3, 10 microphone 5, 11 operating system 8, 13 pointing device 7, 12 ports 7, 12 power requirements processors 1, 9 product name 1, 9 security 8, 13 serviceability 8, 13 video 5, 11 wireless 6, 12 product name 1, 9 8, 13 R recovery discs for Windows 8 computer models 95, 99 for Windows 8 computer models 96, 97, 98 HP Recovery Manager for Windows 8 computer models 98 media for Windows 8 computer models 99 starting for Windows...
... audio 5, 11 chipset 2, 9 display panel 3, 10 drives 4, 11 Ethernet 6, 12 external media cards 7, 12 graphics 2, 9 internal media card 7, 12 keyboard 7, 12 memory module 3, 10 microphone 5, 11 operating system 8, 13 pointing device 7, 12 ports 7, 12 power requirements processors 1, 9 product name 1, 9 security 8, 13 serviceability 8, 13 video 5, 11 wireless 6, 12 product name 1, 9 8, 13 R recovery discs for Windows 8 computer models 95, 99 for Windows 8 computer models 96, 97, 98 HP Recovery Manager for Windows 8 computer models 98 media for Windows 8 computer models 99 starting for Windows...
User Guide - Windows 8
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... and software information 3 Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...5 Display ...6 Top ...7 TouchPad ...7 Lights ...8 Buttons and speakers ...9 Keys ...10 Bottom ...11 Labels ...11 3 Connecting to a network ...13 Connecting to a wireless network ...13 Using the wireless controls 13 Using the wireless button 13 Using operating system controls 13 Using a WLAN ...14 Using an Internet service provider 14 Setting up a WLAN 15 Configuring a wireless router 15 Protecting your WLAN 15 Connecting to a WLAN 16 Using Bluetooth wireless devices (select models...
... and software information 3 Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...5 Display ...6 Top ...7 TouchPad ...7 Lights ...8 Buttons and speakers ...9 Keys ...10 Bottom ...11 Labels ...11 3 Connecting to a network ...13 Connecting to a wireless network ...13 Using the wireless controls 13 Using the wireless button 13 Using operating system controls 13 Using a WLAN ...14 Using an Internet service provider 14 Setting up a WLAN 15 Configuring a wireless router 15 Protecting your WLAN 15 Connecting to a WLAN 16 Using Bluetooth wireless devices (select models...
User Guide - Windows 8
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... a user-replaceable battery 39 Disposing of a user-replaceable battery 40 Replacing a user-replaceable battery 40 Running on external AC power ...40 Troubleshooting power problems 41 HP CoolSense ...41 Refreshing your software content with Intel Smart Connect Technology (select models only 42 Shutting down (turning off) the computer 42 7 Managing and sharing information ...43 Using a USB device ...43 Connecting a USB device 44 Removing a USB device ...44 Connecting a powered USB device 44 Inserting and removing a digital storage card 45 Sharing data and drives and accessing software...
... a user-replaceable battery 39 Disposing of a user-replaceable battery 40 Replacing a user-replaceable battery 40 Running on external AC power ...40 Troubleshooting power problems 41 HP CoolSense ...41 Refreshing your software content with Intel Smart Connect Technology (select models only 42 Shutting down (turning off) the computer 42 7 Managing and sharing information ...43 Using a USB device ...43 Connecting a USB device 44 Removing a USB device ...44 Connecting a powered USB device 44 Inserting and removing a digital storage card 45 Sharing data and drives and accessing software...
User Guide - Windows 8
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... ...53 Installing software updates ...53 Installing Windows updates 53 Installing HP and third-party software updates 54 Securing your wireless network ...54 Backing up your software applications and information 54 Using an optional security cable lock 54 10 Using Setup Utility (BIOS) and System Diagnostics 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using System Diagnostics ...58 11 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP Recovery media 60 Restore and...
... ...53 Installing software updates ...53 Installing Windows updates 53 Installing HP and third-party software updates 54 Securing your wireless network ...54 Backing up your software applications and information 54 Using an optional security cable lock 54 10 Using Setup Utility (BIOS) and System Diagnostics 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using System Diagnostics ...58 11 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP Recovery media 60 Restore and...
User Guide - Windows 8
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... WLAN device in your home, you can separate critical network functions. ● A home or small office WLAN typically uses a wireless router, which is composed of hardware or software. Type network and sharing in a safe place. 14 Chapter 3 Connecting to connect your computer, you must establish an account with an Internet service provider (ISP). NOTE: The terms wireless router and wireless access point are setting up the modem, install a network cable to a network Using an Internet service...
... WLAN device in your home, you can separate critical network functions. ● A home or small office WLAN typically uses a wireless router, which is composed of hardware or software. Type network and sharing in a safe place. 14 Chapter 3 Connecting to connect your computer, you must establish an account with an Internet service provider (ISP). NOTE: The terms wireless router and wireless access point are setting up the modem, install a network cable to a network Using an Internet service...
User Guide - Windows 8
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... Windows 8 Basics guide included with simple finger movements. Using the TouchPad The TouchPad, allows you to the keyboard and mouse. NOTE: An external USB mouse (purchased separately) can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. Your computer also has special action keys or hot key functions on an external mouse. TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on the keyboard to display...
... Windows 8 Basics guide included with simple finger movements. Using the TouchPad The TouchPad, allows you to the keyboard and mouse. NOTE: An external USB mouse (purchased separately) can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. Your computer also has special action keys or hot key functions on an external mouse. TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on the keyboard to display...
User Guide - Windows 8
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... of HP programs and drivers. Use a pre-moistened germicidal wipe to AC power. 2. For additional information, access the Disk Defragmenter software Help. From the Start screen, type disk, select Settings, and then select Free up . For example, older graphics components might not work well with an alcohol-free glass cleaner. For worldwide support, go /contactHP. NOTE: When cleaning the cover of the computer. Follow the on -screen instructions. Updates can...
... of HP programs and drivers. Use a pre-moistened germicidal wipe to AC power. 2. For additional information, access the Disk Defragmenter software Help. From the Start screen, type disk, select Settings, and then select Free up . For example, older graphics components might not work well with an alcohol-free glass cleaner. For worldwide support, go /contactHP. NOTE: When cleaning the cover of the computer. Follow the on -screen instructions. Updates can...
User Guide - Windows 8
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... download and installation, follow these steps: a. b. Complete the installation by unplugging the power cord from your BIOS, make a note of the date, name, or other identifier. From the Start screen, type support, and select the HP Support Assistant app. 2. Identify the most recent BIOS update and compare it has been downloaded to your hard drive where the BIOS update is connected to reliable external power using the AC adapter. If no instructions are displayed, follow these instructions...
... download and installation, follow these steps: a. b. Complete the installation by unplugging the power cord from your BIOS, make a note of the date, name, or other identifier. From the Start screen, type support, and select the HP Support Assistant app. 2. Identify the most recent BIOS update and compare it has been downloaded to your hard drive where the BIOS update is connected to reliable external power using the AC adapter. If no instructions are displayed, follow these instructions...
User Guide - Windows 8
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... for quick and easy recovery on page 63. ● If you can choose the System Recovery option from the HP Recovery partition (select models only) or HP Recovery media. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you can use Windows File History to restore your situation and level of HP Recovery media to restore the factory image to the replacement drive. See Using Windows Refresh for using a minimized image, you wish to remove the recovery partition to reset...
... for quick and easy recovery on page 63. ● If you can choose the System Recovery option from the HP Recovery partition (select models only) or HP Recovery media. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you can use Windows File History to restore your situation and level of HP Recovery media to restore the factory image to the replacement drive. See Using Windows Refresh for using a minimized image, you wish to remove the recovery partition to reset...
User Guide - Windows 8
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... creating 63 minimized image recovery 63 model description label 11 mouse using 32 mouse, external setting preferences 23 music 19 mute light, identifying 8 N network cable LAN requirements 17 network jack, identifying 4 O operating environment 65 optional external devices, using 44 original system recovery 63 P passwords Setup Utility (BIOS) 52 Windows 52 pinch touch screen gesture 29 pinching TouchPad gesture 25 ports HDMI 4, 18, 21 Intel Wireless Display 22 USB 2.0 5, 19 USB 3.0 4, 19 power battery 37 conserving 39 power button, identifying 9 power connector, identifying 4 power lights...
... creating 63 minimized image recovery 63 model description label 11 mouse using 32 mouse, external setting preferences 23 music 19 mute light, identifying 8 N network cable LAN requirements 17 network jack, identifying 4 O operating environment 65 optional external devices, using 44 original system recovery 63 P passwords Setup Utility (BIOS) 52 Windows 52 pinch touch screen gesture 29 pinching TouchPad gesture 25 ports HDMI 4, 18, 21 Intel Wireless Display 22 USB 2.0 5, 19 USB 3.0 4, 19 power battery 37 conserving 39 power button, identifying 9 power connector, identifying 4 power lights...
User Guide - Windows 8
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...-45 (network) jack, identifying 4 S scrolling TouchPad gesture 25 security cable lock, installing 54 security cable slot, identifying 5 security, wireless 15 serial number 11 service label, computer 11 service labels locating 11 setting password protection on wakeup 36 setup of WLAN 15 Setup Utility (BIOS) passwords 52 shipping the computer 49 Shortcut keys Windows 8 shortcut keys 33 shutdown 42 Sleep exiting 36 initiating 35, 36 slots Digital Media 4 security cable 5 software CyberLink PowerDVD 22 Disk Cleanup 48 Disk Defragmenter 47 software updates, installing 53 speakers connecting 19...
...-45 (network) jack, identifying 4 S scrolling TouchPad gesture 25 security cable lock, installing 54 security cable slot, identifying 5 security, wireless 15 serial number 11 service label, computer 11 service labels locating 11 setting password protection on wakeup 36 setup of WLAN 15 Setup Utility (BIOS) passwords 52 shipping the computer 49 Shortcut keys Windows 8 shortcut keys 33 shutdown 42 Sleep exiting 36 initiating 35, 36 slots Digital Media 4 security cable 5 software CyberLink PowerDVD 22 Disk Cleanup 48 Disk Defragmenter 47 software updates, installing 53 speakers connecting 19...