HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Controller (AHCI) Interface. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf...
... Controller (AHCI) Interface. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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Keyboard/top cover ...34 TouchPad ...37 Battery ...38 Hard drive ...39 WLAN module ...41 Audio/USB board ...43 Fan ...44 Speakers ...45 Power button board ...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 7 Specifications ...66 8 ...
Keyboard/top cover ...34 TouchPad ...37 Battery ...38 Hard drive ...39 WLAN module ...41 Audio/USB board ...43 Fan ...44 Speakers ...45 Power button board ...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 7 Specifications ...66 8 ...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... than your hard drive where the BIOS update is connected to reliable external power using the AC adapter. You may need to access this information to locate the update later, after the download is typically Local Disk (C:). 3. You will need this path when you connect your hard drive designation. Click your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. During the download and installation, follow these steps: 1. From the Start screen, type hp support assistant...
... than your hard drive where the BIOS update is connected to reliable external power using the AC adapter. You may need to access this information to locate the update later, after the download is typically Local Disk (C:). 3. You will need this path when you connect your hard drive designation. Click your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. During the download and installation, follow these steps: 1. From the Start screen, type hp support assistant...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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For more information, see Creating HP Recovery media on -screen instructions. ● If you want to recover the computer's original factory partitioning and content, you can use the Factory Reset option of HP Recovery media to restore the factory image to reinstall the individual application or driver. If you have not already created recovery media, see Removing the HP Recovery partition (select models only) on page 70. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the...
For more information, see Creating HP Recovery media on -screen instructions. ● If you want to recover the computer's original factory partitioning and content, you can use the Factory Reset option of HP Recovery media to restore the factory image to reinstall the individual application or driver. If you have not already created recovery media, see Removing the HP Recovery partition (select models only) on page 70. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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Index A AC adapter light 14 AC adapter, spare part numbers 22, 23 action keys 9 antenna location 6 removal 54 spare part number 21, 26, 55 Antenna Kit, spare part number 21, 26, 55 audio, product description 3 audio-in jack 13 audio-out jack 13 audio/USB board removal 43 spare part number 19, 26, 43 B battery removal 38 spare part number 19, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light 10 chipset...
Index A AC adapter light 14 AC adapter, spare part numbers 22, 23 action keys 9 antenna location 6 removal 54 spare part number 21, 26, 55 Antenna Kit, spare part number 21, 26, 55 audio, product description 3 audio-in jack 13 audio-out jack 13 audio/USB board removal 43 spare part number 19, 26, 43 B battery removal 38 spare part number 19, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light 10 chipset...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... network jack/status 14 power 10 RJ-45 jack/status 14 webcam 6 M memory card reader 14 memory module removal 61 spare part numbers 19, 23, 61 memory, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 14 power button 8, 12 power button board removal...
... network jack/status 14 power 10 RJ-45 jack/status 14 webcam 6 M memory card reader 14 memory module removal 61 spare part numbers 19, 23, 61 memory, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 14 power button 8, 12 power button board removal...
User Guide
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... side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons and speakers ...13 Keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 19 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models only 20 Connecting to...
... side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons and speakers ...13 Keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 19 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models only 20 Connecting to...
User Guide
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...updates 54 Installing HP and third-party software updates 54 Securing your wireless network ...55 Backing up your software applications and information 55 Using an optional security cable lock 55 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using HP PC Hardware Diagnostics (UEFI 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP...
...updates 54 Installing HP and third-party software updates 54 Securing your wireless network ...55 Backing up your software applications and information 55 Using an optional security cable lock 55 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using HP PC Hardware Diagnostics (UEFI 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP...
User Guide
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... network (WLAN) device-Connects the computer to wireless local area networks (commonly referred to a network, and diagnose and repair network problems. To use the wireless button to that world. From the Start screen, type help , and then select Help and Support. From the Start screen, type control panel, and then select Control Panel. 2. Select Network and Internet, and then select Network and Sharing Center. Using operating system controls The Network and Sharing Center allows you can explore the globe and access...
... network (WLAN) device-Connects the computer to wireless local area networks (commonly referred to a network, and diagnose and repair network problems. To use the wireless button to that world. From the Start screen, type help , and then select Help and Support. From the Start screen, type control panel, and then select Control Panel. 2. Select Network and Internet, and then select Network and Sharing Center. Using operating system controls The Network and Sharing Center allows you can explore the globe and access...
User Guide
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... the screen. Help and Support also provides automated troubleshooting tools and access to the system. For example, if a monitor is connected to perform a designated action. Using the keyboard and mouse 39 See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 56 for instructions on opening Setup Utility (BIOS), and then follow the instructions at the factory. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system...
... the screen. Help and Support also provides automated troubleshooting tools and access to the system. For example, if a monitor is connected to perform a designated action. Using the keyboard and mouse 39 See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 56 for instructions on opening Setup Utility (BIOS), and then follow the instructions at the factory. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system...
User Guide
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... pane, click Require a password on -screen instructions. When the computer exits Sleep, the power lights turn on and your work returns to create a user account password or change your current user account password, click Create or change other power settings and timeouts using Power Options. 1. Click Change Settings that are currently unavailable. 4. NOTE: If you do not need to the screen. In the When I press the power button area, select Hibernate. 5. If you have set a password to be required...
... pane, click Require a password on -screen instructions. When the computer exits Sleep, the power lights turn on and your work returns to create a user account password or change your current user account password, click Create or change other power settings and timeouts using Power Options. 1. Click Change Settings that are currently unavailable. 4. NOTE: If you do not need to the screen. In the When I press the power button area, select Hibernate. 5. If you have set a password to be required...
User Guide
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... from external power. Removing or replacing the battery could affect your battery should be easily replaced by users themselves. Factory-sealed battery To monitor the status of your battery, or if the battery is no longer holding a charge, contact support. Using the power meter and power settings The power meter is located on the computer, screen brightness, external devices connected to the computer, and other factors. Computer battery life varies, depending on power management settings, programs running on the Windows desktop...
... from external power. Removing or replacing the battery could affect your battery should be easily replaced by users themselves. Factory-sealed battery To monitor the status of your battery, or if the battery is no longer holding a charge, contact support. Using the power meter and power settings The power meter is located on the computer, screen brightness, external devices connected to the computer, and other factors. Computer battery life varies, depending on power management settings, programs running on the Windows desktop...
User Guide
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... cleaning cloth or a chamois (static-free cloth without supervision. Updating programs and drivers 49 HP recommends defragmenting your equipment. Follow the on -screen instructions. Go to http://www.hp.com/support to AC power. 2. Connect the computer to download the latest versions of your hard drive at any time. For additional information, access the Disk Defragmenter software Help. Technology is safe for example, disposable wipes, which come...
... cleaning cloth or a chamois (static-free cloth without supervision. Updating programs and drivers 49 HP recommends defragmenting your equipment. Follow the on -screen instructions. Go to http://www.hp.com/support to AC power. 2. Connect the computer to download the latest versions of your hard drive at any time. For additional information, access the Disk Defragmenter software Help. Technology is safe for example, disposable wipes, which come...
User Guide
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... computer Unauthorized access to a Windows user account Unauthorized removal of the computer Security feature Power-on the computer. ● When creating passwords, follow requirements set up your information. Do not store passwords in the HP Setup Utility (BIOS) that you set by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from the Start screen, type hp support assistant, and then select the HP Support Assistant...
... computer Unauthorized access to a Windows user account Unauthorized removal of the computer Security feature Power-on the computer. ● When creating passwords, follow requirements set up your information. Do not store passwords in the HP Setup Utility (BIOS) that you set by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from the Start screen, type hp support assistant, and then select the HP Support Assistant...
User Guide
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...: Microsoft® sends out alerts regarding critical updates. To change the settings, from the system is strongly recommended that were originally installed on the network. A firewall can be software you use the antivirus program of your choice in order to and from the Start screen, type c, and then select Control Panel. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should be preinstalled on your...
...: Microsoft® sends out alerts regarding critical updates. To change the settings, from the system is strongly recommended that were originally installed on the network. A firewall can be software you use the antivirus program of your choice in order to and from the Start screen, type c, and then select Control Panel. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should be preinstalled on your...
User Guide
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..., remove, connect, or disconnect any software updates, especially system BIOS updates. You will need this path when you recorded earlier, open the folder on your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. Do not shut down the computer or initiate Sleep. The hard drive designation is connected to reliable external power using the AC adapter. Complete the installation by unplugging the power cord from your hard drive. Downloading a BIOS update CAUTION...
..., remove, connect, or disconnect any software updates, especially system BIOS updates. You will need this path when you recorded earlier, open the folder on your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. Do not shut down the computer or initiate Sleep. The hard drive designation is connected to reliable external power using the AC adapter. Complete the installation by unplugging the power cord from your hard drive. Downloading a BIOS update CAUTION...
User Guide
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... hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. If you have not already created recovery media, see Creating HP Recovery media on page 61. ● If you need for recovery discs or a recovery USB flash drive. Go to http://www.hp.com/support, select your country or region, and follow the on page 59. ● If the HP Recovery media does not work, you created or by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores...
... hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. If you have not already created recovery media, see Creating HP Recovery media on page 61. ● If you need for recovery discs or a recovery USB flash drive. Go to http://www.hp.com/support, select your country or region, and follow the on page 59. ● If the HP Recovery media does not work, you created or by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores...
User Guide
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... boot order, which is not working properly. 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. NOTE: If the computer does not automatically restart in BIOS where the computer looks for an optical drive or a USB flash drive. See Changing the computer boot order on -screen instructions. Follow the on -screen instructions. 62 Chapter 10 Backing up, restoring, and recovering In addition, you can use the Windows Refresh option or the Windows option to remove the HP Recovery partition: 1. Select Remove Recovery Partition...
... boot order, which is not working properly. 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. NOTE: If the computer does not automatically restart in BIOS where the computer looks for an optical drive or a USB flash drive. See Changing the computer boot order on -screen instructions. Follow the on -screen instructions. 62 Chapter 10 Backing up, restoring, and recovering In addition, you can use the Windows Refresh option or the Windows option to remove the HP Recovery partition: 1. Select Remove Recovery Partition...
User Guide
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... do 1 H hard drive HP 3D DriveGuard 48 hard drive light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 6, 23 headphones and microphones, connecting 24 Hibernation exiting 42 initiated during critical battery level 44 initiating 42 high-definition devices, connecting 25, 27 hot keys description 40 using 40 HP 3D DriveGuard 48 HP and third-party software updates, installing 54 HP PC Hardware Diagnostics (UEFI) downloading 58 using 58 HP Recovery Manager correcting boot problems 62 starting 62 HP Recovery media creating 59 recovery 62 HP Recovery partition recovery 61 removing 62...
... do 1 H hard drive HP 3D DriveGuard 48 hard drive light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 6, 23 headphones and microphones, connecting 24 Hibernation exiting 42 initiated during critical battery level 44 initiating 42 high-definition devices, connecting 25, 27 hot keys description 40 using 40 HP 3D DriveGuard 48 HP and third-party software updates, installing 54 HP PC Hardware Diagnostics (UEFI) downloading 58 using 58 HP Recovery Manager correcting boot problems 62 starting 62 HP Recovery media creating 59 recovery 62 HP Recovery partition recovery 61 removing 62...
User Guide
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... setting preferences 28 mute light, identifying 12 N network jack, identifying 6, 22 O operating environment 63 original system recovery 61 P passwords Setup Utility (BIOS) 53 Windows 53 ports HDMI 6, 23, 25 Miracast 27 USB 2.0 7, 23 USB 3.0 6, 23 power battery 43 power button, identifying 7, 13 power connector, identifying 6 power lights, identifying 12 product name and number, computer 15 public WLAN connection 20 R recovery discs 59, 62 HP Recovery Manager 61 media 62 options 60 starting 62 supported discs 59 system 61 USB flash drive 62 using HP Recovery media 60 recovery media creating...
... setting preferences 28 mute light, identifying 12 N network jack, identifying 6, 22 O operating environment 63 original system recovery 61 P passwords Setup Utility (BIOS) 53 Windows 53 ports HDMI 6, 23, 25 Miracast 27 USB 2.0 7, 23 USB 3.0 6, 23 power battery 43 power button, identifying 7, 13 power connector, identifying 6 power lights, identifying 12 product name and number, computer 15 public WLAN connection 20 R recovery discs 59, 62 HP Recovery Manager 61 media 62 options 60 starting 62 supported discs 59 system 61 USB flash drive 62 using HP Recovery media 60 recovery media creating...