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HP Pavilion & Compaq Presario Notebook PC - Service Manual - Page 6
... by authorized service personnel while installing, servicing, and repairing these notebooks. Source HP Notebook Web Site
HP Business Support Web site HP Partnership Web site HP Asia Pacific Channel Support Centre for Windows operating systems.
vi
Service Manual
The following table lists other sources of information about Windows operating system. Information and updates for DPSP Partners...
HP Pavilion & Compaq Presario Notebook PC - Service Manual - Page 19
...and 1.80-GHz) Up to 1 GB (1024 MB) SDRAM using 256 MB modules. Service Manual
Product Information 1-13
Windows XP Professional or Home preinstalled. ATI Mobility Radeon graphics accelerator with 16... 14.1-inch XGA (1024 × 768) active-matrix TFT. Product Comparisons
Processor*
HP Pavilion ze5200 Pentium 4-D (2.0-, 2.4-, and 2.8-GHz)
Memory
Display
Video
Operating System Power States ...
HP Pavilion & Compaq Presario Notebook PC - Service Manual - Page 29
... and mute buttons (certain models).
Refresh rate and clarity may vary depending on operating system support). ATI Mobility Radeon graphics accelerator with 133-MHz processor system bus. Fast battery recharge: 2 hours when system is off button and indicator.
Headphone-out and microphone-in speakers. 3D-enhanced audio. Service Manual
Product Information 1-23 Compaq Evo...
HP Pavilion & Compaq Presario Notebook PC - Service Manual - Page 70
... be replaced separately. Installation utilities and instructions for creating a BIOS floppy disk are available from this program on a particular unit, click Change Settings in the BIOS Setup utility-except for BIOS passwords-so record these directions exactly or you cannot boot the notebook adequately, use e-DiagTools for Windows.
6. Repairing the BIOS IC
(Authorized Service Providers...
HP Pavilion & Compaq Presario Notebook PC - Service Manual - Page 74
...models with the customer. See the following table.
Checking for troubleshooting (page 3-5). • Diagnostic tools !
e-Diagtools diagnostic program (page 3-18). ! Sycard PCCtest 450/460 PC card (page 3-25). ! BIOS Setup utility (page 3-26).
The serial number label on self-test (page 3-19). ! Serial Number Label "NoASP"
"ASP"
Table 3-1. Service Manual
Troubleshooting...
HP Pavilion & Compaq Presario Notebook PC - Service Manual - Page 75
Check for customer abuse. Try to duplicate the customer's problem.
Diagnostic tools. - Troubleshooting suggestions.
Troubleshoot the problem using: - Basic Troubleshooting Steps
3-2 Troubleshooting and Diagnostics
Service Manual
Verify the repair by testing the functionality of the problem and any supporting information.
Check the customer's description of the complete unit.
...
HP Pavilion & Compaq Presario Notebook PC - Service Manual - Page 79
...SDRAM module is installed and connected correctly.
3-6 Troubleshooting and Diagnostics
Service Manual
Remove all but OS does not start from CD in the following table to help determine likely causes of a problem using the above diagnostic tools, use touch pad while booting or resuming.
If you cannot isolate the cause of a problem, determine which replaceable modules are...
HP Pavilion & Compaq Presario Notebook PC - Service Manual - Page 86
... cable is enabled in Device Manager. Service Manual
Troubleshooting and Diagnostics 3-13
Make sure touch pad is connected. By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\touchpad.)
Top case.
Top case. SDRAM module. SDRAM module.
Top case.
Memory Out of memory error. Call Center: Suggestions
Repair Center: Likely Causes
Reset notebook...
HP Pavilion & Compaq Presario Notebook PC - Service Manual - Page 88
... LAN with ECP parallel port.
Repair Center: Comments
Service Manual
Troubleshooting and Diagnostics 3-15 If green light...drivers installed as shipped. (Drivers are included.)
Make sure line between infrared ports is 100 meters (330 feet). Infrared is disabled and no more than 1 meter apart. Symptom LAN/network
General problems.
Infrared General problems.
Call Center: Suggestions
Repair...
HP Pavilion & Compaq Presario Notebook PC - Service Manual - Page 91
...: run the selected tests and add the results to the Support Ticket.
3-18 Troubleshooting and Diagnostics
Service Manual Updating e-Diagtools
You can download the latest version of e-Diagtools.
... exit e-Diagtools. 7. When the HP logo appears, press F10 to start the basic hardware test. The tests are listed only for troubleshooting and repairing the notebook: • Notebook e-...
HP Pavilion & Compaq Presario Notebook PC - Service Manual - Page 92
... codes; If POST displays an error message or issues a beep code indicating an error, confirm the problem using other diagnostic tools. Service Manual
Troubleshooting and Diagnostics 3-19 To save or print the Support Ticket, click Save As or Print. To e-mail the Support Ticket to display the Support Ticket. 14. Boot from this program, click Change Settings in BIOS Setup (the default setting...
HP Pavilion & Compaq Presario Notebook PC - Service Manual - Page 95
... external ROM checksum failure.
3-22 Troubleshooting and Diagnostics
Service Manual Redirect Int 13h to Mini DOS. Initialize the bridge. Set Huge Segment. Initialize OEM special code. Initialize PIC and DMA. Shadow Boot Block. System memory test. Boot to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk. Initialize error logging. PnPnd dual CMOS (optional...
HP Pavilion & Compaq Presario Notebook PC - Service Manual - Page 97
......
PS/2 Mouse Boot Summary Screen: PS/2 mouse installed. Press to start the boot process or to enter Setup
Optional message displayed during POST. PS/2 Mouse:
PS/2 mouse identified.
3-24 Troubleshooting and Diagnostics
Service Manual device Address Conflict
Address conflict for previous Displayed after any recoverable error message. Fixed Disk n
Fixed disk n (0-3) identified.
nnnn...
HP Pavilion & Compaq Presario Notebook PC - Service Manual - Page 100
... to software. Detected automatically. Disabled. BIOS Setup Menus and Parameters
All notebook models: Introduced with a serial number, makes the serial number available to an external display, if one is detected.
Default Detected automatically.
Values set take effect immediately. Sets the language for repair service. Internal Hard Disk
Sets the hard disk drive type and various...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 6
... solution technology provides improved performance and reliability, as well as support for lower power consumption on computer systems equipped with Intel® Application Accelerator drivers. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode...
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