Printhead Assembly Install Guide
Page 14
... installing the replacement printhead assembly. If it straight out of the printer, check the tabs on the output shaft (all models). • HP PageWide Pro 772zt and 777hc/z only :Install the output bin alignment bar removed earlier. 12 SPECIAL INSTALLATION INSTRUCTIONS: Printhead assembly (remove the service fluid container) CAUTION: A replacement service fluid container is correctly installed, these tabs are not aligned with a replacement printhead assembly. The replacement service fluid container must be installed before the printer power is turned on the service...
... installing the replacement printhead assembly. If it straight out of the printer, check the tabs on the output shaft (all models). • HP PageWide Pro 772zt and 777hc/z only :Install the output bin alignment bar removed earlier. 12 SPECIAL INSTALLATION INSTRUCTIONS: Printhead assembly (remove the service fluid container) CAUTION: A replacement service fluid container is correctly installed, these tabs are not aligned with a replacement printhead assembly. The replacement service fluid container must be installed before the printer power is turned on the service...
Printhead Assembly Install Guide
Page 16
.... Turn the printer power on the printer control panel, scroll to leave the Service menu (the printer restarts in screen displays. c. Touch the Setup the Printhead item. Wait for the missing or defective supply. Touch Normal to and touch the Support Tools button. 13.3 13.4 c. NOTE: These processes use paper. Make sure that the print quality is loaded in the trays. The Service menu sign in Normal mode). f. Discard these pages. b. When the New Printhead Assembly...
.... Turn the printer power on the printer control panel, scroll to leave the Service menu (the printer restarts in screen displays. c. Touch the Setup the Printhead item. Wait for the missing or defective supply. Touch Normal to and touch the Support Tools button. 13.3 13.4 c. NOTE: These processes use paper. Make sure that the print quality is loaded in the trays. The Service menu sign in Normal mode). f. Discard these pages. b. When the New Printhead Assembly...
Printhead Assembly Install Guide
Page 17
... Service to print the report. h) If line item 32 is Disabled, do the following: Setup the printhead a) Turn the printer power on (prompts appear on the printer control panel, scroll to : www.hp.com/support/pwcolor760 www.hp.com/support/pwcolor780MFP www.hp.com/support/pwcolor785MFP www.hp.com/support/pwcolorE75160 www.hp.com/support/pwcolormfpE77650 www.hp.com/support/pwcolormfpE77660 and select PQ Troubleshooting Tools. Once the initialization process begins, the installed replacement printhead is still considered a new printhead assembly...
... Service to print the report. h) If line item 32 is Disabled, do the following: Setup the printhead a) Turn the printer power on (prompts appear on the printer control panel, scroll to : www.hp.com/support/pwcolor760 www.hp.com/support/pwcolor780MFP www.hp.com/support/pwcolor785MFP www.hp.com/support/pwcolorE75160 www.hp.com/support/pwcolormfpE77650 www.hp.com/support/pwcolormfpE77660 and select PQ Troubleshooting Tools. Once the initialization process begins, the installed replacement printhead is still considered a new printhead assembly...
User Guide
Page 11
... the USB storage device 150 The file that you want to print is not listed in the Memory Device Options menu ...... 150 Improve print quality ...150 Check for genuine HP cartridges 150 Use paper that meets HP specifications 150 Use the correct paper type setting in the printer driver 151 Change the paper type and size setting (Windows 151 Change the paper type and size setting (OS X 151 Use the printer driver that best meets your printing needs 151 Print a print-quality report 152 Align the printhead ...152 Copy issues ...153 Scan issues ...153 Fax issues ...153 Fax troubleshooting...
... the USB storage device 150 The file that you want to print is not listed in the Memory Device Options menu ...... 150 Improve print quality ...150 Check for genuine HP cartridges 150 Use paper that meets HP specifications 150 Use the correct paper type setting in the printer driver 151 Change the paper type and size setting (Windows 151 Change the paper type and size setting (OS X 151 Use the printer driver that best meets your printing needs 151 Print a print-quality report 152 Align the printhead ...152 Copy issues ...153 Scan issues ...153 Fax issues ...153 Fax troubleshooting...
User Guide
Page 34
... Direct for a connection type. - Open a web browser while connected to a network using the EWS, see To enable wireless capability on . If you have installed a compatible printing app. Find the Wireless Setup Wizard in the network name is also connected either to a computer using a USB cable or to this setup network, and open the HP Embedded Web Server (EWS) using a mobile device, make sure you are using Wi-Fi Direct ● Make sure your computer or mobile device has the necessary software. - Under Status...
... Direct for a connection type. - Open a web browser while connected to a network using the EWS, see To enable wireless capability on . If you have installed a compatible printing app. Find the Wireless Setup Wizard in the network name is also connected either to a computer using a USB cable or to this setup network, and open the HP Embedded Web Server (EWS) using a mobile device, make sure you are using Wi-Fi Direct ● Make sure your computer or mobile device has the necessary software. - Under Status...
User Guide
Page 43
... serial number, service ID, firmware version, and total page count. ● Supply Status: Review cartridge level status. ● Supply Settings: Set the threshold at which the printer provides notifications that cartridges are both network- and cloud-based. HP JetAdvantage includes solutions for individual jobs. ● Bookmarking: Bookmark pages in black-and-white/grayscale and color for all jobs and for security, management, workflow, and mobile printing. ENWW HP Embedded Web Server 27 Item Information HP Digital Fax Description Fax...
... serial number, service ID, firmware version, and total page count. ● Supply Status: Review cartridge level status. ● Supply Settings: Set the threshold at which the printer provides notifications that cartridges are both network- and cloud-based. HP JetAdvantage includes solutions for individual jobs. ● Bookmarking: Bookmark pages in black-and-white/grayscale and color for all jobs and for security, management, workflow, and mobile printing. ENWW HP Embedded Web Server 27 Item Information HP Digital Fax Description Fax...
User Guide
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... Pro for HP: Convert your paper documents into editable and searchable PDF files. ● Manage Scan to Computer: Turn on scanning from your printer's control panel to this feature, in the Embedded Web Server, open the www.hp.com/go/mobileprinting website to learn how to print from a Computer or Mobile Device, and then click Apply. NOTE: Administrator settings may affect fax functionality in another country/ region or language. Print, Scan & Fax tab Use the Print, Scan & Fax...
... Pro for HP: Convert your paper documents into editable and searchable PDF files. ● Manage Scan to Computer: Turn on scanning from your printer's control panel to this feature, in the Embedded Web Server, open the www.hp.com/go/mobileprinting website to learn how to print from a Computer or Mobile Device, and then click Apply. NOTE: Administrator settings may affect fax functionality in another country/ region or language. Print, Scan & Fax tab Use the Print, Scan & Fax...
User Guide
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... is set to load the correct media into Tray 1. ● Printer software: Select Manual Feed. OS X: Under Paper Feed, select Auto Select. ● Printer configuration: Under Settings, on the Paper Setup screen, the media size and type for the intended print job. After the correct media is actually loaded in the printer software for each tray. Displays a message, prompting you want to load media into that tray that tray. For more information, see Supported media sizes and Supported paper types, tray capacities, and orientations. ● Make sure to adjust the paper...
... is set to load the correct media into Tray 1. ● Printer software: Select Manual Feed. OS X: Under Paper Feed, select Auto Select. ● Printer configuration: Under Settings, on the Paper Setup screen, the media size and type for the intended print job. After the correct media is actually loaded in the printer software for each tray. Displays a message, prompting you want to load media into that tray that tray. For more information, see Supported media sizes and Supported paper types, tray capacities, and orientations. ● Make sure to adjust the paper...
User Guide
Page 87
... in half size of the printer driver, set the following instructions to print documents in the software program, click Print. Printer settings tips (Windows) ● To change default print settings, do not apply to print a multiple-page document as needed: - Pages per sheet: Helps you specify the order of the following: - It places two pages on paper orientation, you to copying or scanning. ● Cartridge tips ● Paper loading tips ● Printer settings tips (Windows) ● Printer settings tips (OS X) Cartridge tips See Tips for working with cartridges. Select...
... in half size of the printer driver, set the following instructions to print documents in the software program, click Print. Printer settings tips (Windows) ● To change default print settings, do not apply to print a multiple-page document as needed: - Pages per sheet: Helps you specify the order of the following: - It places two pages on paper orientation, you to copying or scanning. ● Cartridge tips ● Paper loading tips ● Printer settings tips (Windows) ● Printer settings tips (OS X) Cartridge tips See Tips for working with cartridges. Select...
User Guide
Page 95
... original print-side down on the scanner glass or print-side up scan to Email, and then click Settings. 3. Do one email server for all its emails: In the Outgoing Email Profiles section, change the email addresses and the SMTP server information, as paper size and scan resolution. Load your organization uses multiple email servers for its emails: In the Outgoing Email Settings section, change the email addresses, names, and security PINs for configuring scan settings, such as needed . 4. On the Scan tab, click Scan to a network...
... original print-side down on the scanner glass or print-side up scan to Email, and then click Settings. 3. Do one email server for all its emails: In the Outgoing Email Profiles section, change the email addresses and the SMTP server information, as paper size and scan resolution. Load your organization uses multiple email servers for its emails: In the Outgoing Email Settings section, change the email addresses, names, and security PINs for configuring scan settings, such as needed . 4. On the Scan tab, click Scan to a network...
User Guide
Page 125
... paper sizes that helps solve problems with print quality. The procedure also returns many product settings to factory defaults and then automatically restarts the product. Prints a list of all installed PCL fonts. Shows the current configuration settings and diagnostic results for planning purposes only. Menu item Event Log Fax Reports Network Configuration Page PCL Font List PCL6 Font List Print Quality Report Printer Status Report PS Font List Usage Page Web Access Test Report Wireless Network Test Report Description Prints a log of errors and other events during product use...
... paper sizes that helps solve problems with print quality. The procedure also returns many product settings to factory defaults and then automatically restarts the product. Prints a list of all installed PCL fonts. Shows the current configuration settings and diagnostic results for planning purposes only. Menu item Event Log Fax Reports Network Configuration Page PCL Font List PCL6 Font List Print Quality Report Printer Status Report PS Font List Usage Page Web Access Test Report Wireless Network Test Report Description Prints a log of errors and other events during product use...
User Guide
Page 157
Interpret control panel messages for cartridges ● Cartridge Depleted ● Cartridge Low ● Cartridge Problem ● Cartridge Very Low ● Counterfeit or used [color] cartridge installed ● Do not use of non-HP supplies, either new or remanufactured. ENWW Cartridge issues 141 NOTE: Installing new cartridges will need to continue printing. Because they are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge, the printhead may still contain nonHP residuals until the printhead is depleted and receives supplies from...
Interpret control panel messages for cartridges ● Cartridge Depleted ● Cartridge Low ● Cartridge Problem ● Cartridge Very Low ● Counterfeit or used [color] cartridge installed ● Do not use of non-HP supplies, either new or remanufactured. ENWW Cartridge issues 141 NOTE: Installing new cartridges will need to continue printing. Because they are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge, the printhead may still contain nonHP residuals until the printhead is depleted and receives supplies from...
User Guide
Page 158
... depleted. You do not need to replace the cartridges until all cartridges are depleted and can be making a connection to protect the print system. Printer service or repairs required as a result of pages you can print using a non-HP supply will not be used [color] cartridge installed Description The original HP ink in this cartridge and replace with a compatible cartridge. - Cartridge Problem Description - Genuine HP cartridge installed Description A genuine HP cartridge was installed. 142 Chapter 9 Solve problems ENWW Recommended action Printing can continue, but...
... depleted. You do not need to replace the cartridges until all cartridges are depleted and can be making a connection to protect the print system. Printer service or repairs required as a result of pages you can print using a non-HP supply will not be used [color] cartridge installed Description The original HP ink in this cartridge and replace with a compatible cartridge. - Cartridge Problem Description - Genuine HP cartridge installed Description A genuine HP cartridge was installed. 142 Chapter 9 Solve problems ENWW Recommended action Printing can continue, but...
User Guide
Page 160
... printhead cleaning procedure from the toolbox might be complete. Try replacing the cartridge or doing a power reset. Problem with your printer before the product has completed initialization. Use SETUP cartridges Description The SETUP cartridges have a used , but still genuine, HP cartridge installed. If you must install the SETUP cartridges that shipped in the box with the SETUP cartridges and the printer cannot complete system initialization. Printing issues HP Print and Scan Doctor The HP Print and Scan Doctor is disabled. Failure to install...
... printhead cleaning procedure from the toolbox might be complete. Try replacing the cartridge or doing a power reset. Problem with your printer before the product has completed initialization. Use SETUP cartridges Description The SETUP cartridges have a used , but still genuine, HP cartridge installed. If you must install the SETUP cartridges that shipped in the box with the SETUP cartridges and the printer cannot complete system initialization. Printing issues HP Print and Scan Doctor The HP Print and Scan Doctor is disabled. Failure to install...
User Guide
Page 170
... my product button. 4. The report contains the following : 1. Not run the Fax Setup Utility. ● Verify that the telephone service supports analog fax by using the fax test. b. Resend the fax. ● Verify that the phone line has a signal. For best results during fax problem solving, make sure the line from the control panel Reports menu to resolve the issue. ● Verify that are different, download the firmware upgrade and update the firmware on the configuration page, you...
... my product button. 4. The report contains the following : 1. Not run the Fax Setup Utility. ● Verify that the telephone service supports analog fax by using the fax test. b. Resend the fax. ● Verify that the phone line has a signal. For best results during fax problem solving, make sure the line from the control panel Reports menu to resolve the issue. ● Verify that are different, download the firmware upgrade and update the firmware on the configuration page, you...
User Guide
Page 171
... service provider supports fax and for information about configuring to or receiving a fax from the control panel. Turning off error correction only if you want to use. Fax logs and reports Use the following instructions to the product. If using a satellite telephone connection. 1. Change error correction and fax speed Set the fax-error-correction mode Usually, the product monitors the signals on the telephone line while it on the phone line connection to print fax logs and reports: Print individual fax reports...
... service provider supports fax and for information about configuring to or receiving a fax from the control panel. Turning off error correction only if you want to use. Fax logs and reports Use the following instructions to the product. If using a satellite telephone connection. 1. Change error correction and fax speed Set the fax-error-correction mode Usually, the product monitors the signals on the telephone line while it on the phone line connection to print fax logs and reports: Print individual fax reports...
User Guide
Page 184
... have completed the wireless installation. Make sure poles, walls, or support columns containing metal or concrete do not block the wireless signal. Enable the firewall when you can interfere with the most networks, the product must be hidden. On the control panel dashboard, touch (Setup). 3. Compare the service set identifier (SSID) on the configuration report to . 1. The network does not appear in the printer configuration for your...
... have completed the wireless installation. Make sure poles, walls, or support columns containing metal or concrete do not block the wireless signal. Enable the firewall when you can interfere with the most networks, the product must be hidden. On the control panel dashboard, touch (Setup). 3. Compare the service set identifier (SSID) on the configuration report to . 1. The network does not appear in the printer configuration for your...
User Guide
Page 218
..., fax print 104 logs, fax error 156 M Mac problems, troubleshooting 170 maintenance check cartridge levels 54 managing network 21 manual faxing receive 101 send 99 matching colors 65 material restrictions 186, 187 memory deleting faxes 101 reprinting faxes 101 mercury-free product 186, 187 models, feature overview 1 monitor dialing 99 N network password, changing 21 password, setting 21 settings, changing 21 settings, viewing 21 networks default gateway 21 IPv4 address 21 subnet mask 21 networks, wired installing product 15 non-HP supplies 53 O OCR edit scanned documents 83 online support...
..., fax print 104 logs, fax error 156 M Mac problems, troubleshooting 170 maintenance check cartridge levels 54 managing network 21 manual faxing receive 101 send 99 matching colors 65 material restrictions 186, 187 memory deleting faxes 101 reprinting faxes 101 mercury-free product 186, 187 models, feature overview 1 monitor dialing 99 N network password, changing 21 password, setting 21 settings, changing 21 settings, viewing 21 networks default gateway 21 IPv4 address 21 subnet mask 21 networks, wired installing product 15 non-HP supplies 53 O OCR edit scanned documents 83 online support...
User Guide
Page 220
... cartridges 54 subnet mask 21 supplies counterfeit 53 non-HP 53 recycling 56, 186 support online 172 T TCP/IP manually configuring IPv4 parameters 21 technical support online 172 telephone, fax from receive 101 tone-dialing 92 touch screen, clean 111 Tray 1 jams, clearing 116 trays default paper size 37 troubleshooting checklist 106 fax error-correction setting 155 faxes 154 jams 112 Mac problems 170 network problems 165 paper feed problems 112 Plug and Print USB Drive printing problems 149 receive fax 163 send fax 161 USB direct-connect problems 165 TWAIN-compliant software, scanning...
... cartridges 54 subnet mask 21 supplies counterfeit 53 non-HP 53 recycling 56, 186 support online 172 T TCP/IP manually configuring IPv4 parameters 21 technical support online 172 telephone, fax from receive 101 tone-dialing 92 touch screen, clean 111 Tray 1 jams, clearing 116 trays default paper size 37 troubleshooting checklist 106 fax error-correction setting 155 faxes 154 jams 112 Mac problems 170 network problems 165 paper feed problems 112 Plug and Print USB Drive printing problems 149 receive fax 163 send fax 161 USB direct-connect problems 165 TWAIN-compliant software, scanning...
Use the Control Panel Poster
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...number. PDF, photo formats, and most MS Office files are supported. Touch the date and time to change the number of a double-sided identification card. support.hp.com © Copyright 2017 HP Development Company, L.P. Print Print documents from job storage or USB drive. Scan Scan includes Scan to Email, Scan to Network Folder, Scan to USB Drive, Scan to Job Storage, and Scan to start a copy job. Support Tools Use Support Tools to secured features. Fax Scan and send a document to capture both sides of copies. Use the ID Card Copy feature to a Fax machine using image...
...number. PDF, photo formats, and most MS Office files are supported. Touch the date and time to change the number of a double-sided identification card. support.hp.com © Copyright 2017 HP Development Company, L.P. Print Print documents from job storage or USB drive. Scan Scan includes Scan to Email, Scan to Network Folder, Scan to USB Drive, Scan to Job Storage, and Scan to start a copy job. Support Tools Use Support Tools to secured features. Fax Scan and send a document to capture both sides of copies. Use the ID Card Copy feature to a Fax machine using image...