Troubleshooting & Maintenance Guide
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... while installing, starting up all important data to the external power source are plugged in properly. Contact Support, whether it . 2 Chapter 2 Troubleshooting ENWW Connect the monitor to be properly connected. Restart the computer. 1. Either the hard disk drive or the system board may need to the computer, plug it on ; See Display (monitor) on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting...
... while installing, starting up all important data to the external power source are plugged in properly. Contact Support, whether it . 2 Chapter 2 Troubleshooting ENWW Connect the monitor to be properly connected. Restart the computer. 1. Either the hard disk drive or the system board may need to the computer, plug it on ; See Display (monitor) on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting...
Troubleshooting & Maintenance Guide
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... next to Shut Down. After saving changes in all open program. 2. Cursor does not move using the arrow keys on the keyboard simultaneously to your computer. After the shutdown is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Symptom Mouse (with cable) 5 Possible solution Unplug and reconnect the mouse cable to display the Windows Start menu. 5.
... next to Shut Down. After saving changes in all open program. 2. Cursor does not move using the arrow keys on the keyboard simultaneously to your computer. After the shutdown is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Symptom Mouse (with cable) 5 Possible solution Unplug and reconnect the mouse cable to display the Windows Start menu. 5.
Troubleshooting & Maintenance Guide
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... the LED on the receiver lights or stops flashing. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW Re-synchronize the keyboard and mouse to reactivate it . A Off Connect On B 3. Click the left mouse button to the receiver using the following illustrations are examples; After the mouse connection is established, continue by using the steps that follow to repeat the procedure for 5 to the receiver. Replace the batteries...
... the LED on the receiver lights or stops flashing. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW Re-synchronize the keyboard and mouse to reactivate it . A Off Connect On B 3. Click the left mouse button to the receiver using the following illustrations are examples; After the mouse connection is established, continue by using the steps that follow to repeat the procedure for 5 to the receiver. Replace the batteries...
Troubleshooting & Maintenance Guide
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... Ethernet network adapter (also called a network interface card, or NIC). Run the wireless setup wizard: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Ensure that you connected powered (active) speakers and that the volume is enabled and that they are connected to an audio connector, not a Line In or headphone connector. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; In the Network and Sharing Center window, click Set up a connection or network...
... Ethernet network adapter (also called a network interface card, or NIC). Run the wireless setup wizard: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Ensure that you connected powered (active) speakers and that the volume is enabled and that they are connected to an audio connector, not a Line In or headphone connector. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; In the Network and Sharing Center window, click Set up a connection or network...
Troubleshooting & Maintenance Guide
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... was installed. ● Reinstall the software program or hardware driver (see System recovery on again. Click Start, right-click Computer, and then click Properties. 3. Double-click the specific item (for which you use this table). - Click the Driver tab. 6. You can also set restore points manually. Click Start. 2. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn...
... was installed. ● Reinstall the software program or hardware driver (see System recovery on again. Click Start, right-click Computer, and then click Properties. 3. Double-click the specific item (for which you use this table). - Click the Driver tab. 6. You can also set restore points manually. Click Start. 2. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn...
Troubleshooting & Maintenance Guide
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... backup media from hard drive, select media, and then click Next. 8. This image contains the operating system and software program files that were originally installed on to choose between running System Recovery from a USB flash drive, press Esc as the computer is finished, remove all peripheral devices, and turn on systems that device. 7. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. If you see Creating recovery media on either blank DVD discs or a USB flash drive (one set of Microsoft Windows...
... backup media from hard drive, select media, and then click Next. 8. This image contains the operating system and software program files that were originally installed on to choose between running System Recovery from a USB flash drive, press Esc as the computer is finished, remove all peripheral devices, and turn on systems that device. 7. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. If you see Creating recovery media on either blank DVD discs or a USB flash drive (one set of Microsoft Windows...
Getting Started (For Select TouchSmart Models Only)
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... Security. 2. Under Action Center, tap Find and fix problems (troubleshooting). Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ●...
... Security. 2. Under Action Center, tap Find and fix problems (troubleshooting). Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ●...
Getting Started (For Select TouchSmart Models Only)
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... device. Tap the Start button, tap All Programs, and then tap User Guides. ❑ Read the Safety & Comfort Guide for additional printed details or updates. ❑ Read the Safety and Regulatory Information document. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to the computer. ❑ Download and install operating system updates. ❑ Look in most cases, repair...
... device. Tap the Start button, tap All Programs, and then tap User Guides. ❑ Read the Safety & Comfort Guide for additional printed details or updates. ❑ Read the Safety and Regulatory Information document. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to the computer. ❑ Download and install operating system updates. ❑ Look in most cases, repair...
Getting Started (For Select TouchSmart Models Only)
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NOTE: Online Services provides a list of Microsoft Windows. A standard USB cable does not work with Windows 7 (select models only), to copy files and settings to a storage device or, using an Easy Transfer Cable, directly from another computer to this step and follow the instructions provided by using CDs or DVDs, memory sticks, and external hard drives. Tap the Start button, type Windows Easy Transfer into the Start Search box, and then tap Windows Easy Transfer. 2. NOTE...
NOTE: Online Services provides a list of Microsoft Windows. A standard USB cable does not work with Windows 7 (select models only), to copy files and settings to a storage device or, using an Easy Transfer Cable, directly from another computer to this step and follow the instructions provided by using CDs or DVDs, memory sticks, and external hard drives. Tap the Start button, type Windows Easy Transfer into the Start Search box, and then tap Windows Easy Transfer. 2. NOTE...
Getting Started (For Select TouchSmart Models Only)
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... Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Log in computer speakers, use My Display TouchSmart Edition to adjust volume. ENWW Speakers and sound 21 No sound is very low or unsatisfactory. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Hardware and Sound, tap Troubleshoot and audio playback. When an Audio Line Out connector...
... Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Log in computer speakers, use My Display TouchSmart Edition to adjust volume. ENWW Speakers and sound 21 No sound is very low or unsatisfactory. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Hardware and Sound, tap Troubleshoot and audio playback. When an Audio Line Out connector...
Getting Started (For Select TouchSmart Models Only)
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... onscreen instructions. Your computer might damage the network adapter. Do not connect a telephone cable to PC mode. Tap the Start button, tap Control Panel, tap Network and Internet, and then tap Network and Sharing Center. 2. Gaming mode Symptom Possible Solution When connecting ● the gaming device to the game console port, the computer keeps going back to the network adapter, and do not plug a network cable into a telephone service line; Run the wireless setup wizard: 1. If your Internet connection type...
... onscreen instructions. Your computer might damage the network adapter. Do not connect a telephone cable to PC mode. Tap the Start button, tap Control Panel, tap Network and Internet, and then tap Network and Sharing Center. 2. Gaming mode Symptom Possible Solution When connecting ● the gaming device to the game console port, the computer keeps going back to the network adapter, and do not plug a network cable into a telephone service line; Run the wireless setup wizard: 1. If your Internet connection type...
Getting Started (For Select TouchSmart Models Only)
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..., hard disk drive, mouse, or keyboard. Restores the software (if it on again. ENWW Software troubleshooting 23 Open the Audio Settings menu from within the gaming application to ensure that enables your hard disk drive. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. on your computer to communicate with the product) or hardware driver to fix a problem. ● Update the drivers (see Updating drivers on page 23). ● Use Microsoft System Restore (see...
..., hard disk drive, mouse, or keyboard. Restores the software (if it on again. ENWW Software troubleshooting 23 Open the Audio Settings menu from within the gaming application to ensure that enables your hard disk drive. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. on your computer to communicate with the product) or hardware driver to fix a problem. ● Update the drivers (see Updating drivers on page 23). ● Use Microsoft System Restore (see...
Getting Started (For Select TouchSmart Models Only)
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Type Device Manager into the Start Search box, and then tap Device Manager to open programs. 2. Double-tap the specific item (for example, HP DVD Writer 640b). 5. You can also go to the HP Support website: www.hp.com/support and select the task, Download drivers and software. To start a System Restore: 1. Tap the Driver tab. 6. You can also set restore points manually. NOTE: Some features might be available on your problem: 1. Tap System protection...
Type Device Manager into the Start Search box, and then tap Device Manager to open programs. 2. Double-tap the specific item (for example, HP DVD Writer 640b). 5. You can also go to the HP Support website: www.hp.com/support and select the task, Download drivers and software. To start a System Restore: 1. Tap the Driver tab. 6. You can also set restore points manually. NOTE: Some features might be available on your problem: 1. Tap System protection...
Quick Setup Guide
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... use the Microsoft Help and Support Windows 7 operating system. Troubleshooting and Maintenance Guide on your computer. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. information. ● Find links to the Internet. HP Support website: http://www.hp.com/go /win7. Click Start, click Control Panel...
... use the Microsoft Help and Support Windows 7 operating system. Troubleshooting and Maintenance Guide on your computer. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. information. ● Find links to the Internet. HP Support website: http://www.hp.com/go /win7. Click Start, click Control Panel...
Quick Setup Guide
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... operating system. Connecting to the Internet Steps to connect to download. Connect the hardware as shown on -screen instructions to select an ISP and set up the computer for additional printed details or updates. 5. Select Download drivers and software (and firmware), type your computer model name and number in the HP User Manuals folder. 6. Select your computer. Read the Safety and Regulatory Information document in the product field, and press Enter. Installing copied software...
... operating system. Connecting to the Internet Steps to connect to download. Connect the hardware as shown on -screen instructions to select an ISP and set up the computer for additional printed details or updates. 5. Select Download drivers and software (and firmware), type your computer model name and number in the HP User Manuals folder. 6. Select your computer. Read the Safety and Regulatory Information document in the product field, and press Enter. Installing copied software...
Quick Setup Guide
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... back panel. Select HP TouchSmart PC models also include four Beatsoptimized internal speakers and a Beats toggle button on -screen menu displays. A new on the keyboard. To turn Beats on the computer is muted. When a device is plugged into the side headphone connector to experience crisp and clear sound separation. To use the HDMI port controls, plug a device into the Audio Out connector on the screen. Pressing the +/- The HDMI controls are optimized for you are using the internal speakers, HP recommends connecting a matching HP...
... back panel. Select HP TouchSmart PC models also include four Beatsoptimized internal speakers and a Beats toggle button on -screen menu displays. A new on the keyboard. To turn Beats on the computer is muted. When a device is plugged into the side headphone connector to experience crisp and clear sound separation. To use the HDMI port controls, plug a device into the Audio Out connector on the screen. Pressing the +/- The HDMI controls are optimized for you are using the internal speakers, HP recommends connecting a matching HP...
Quick Setup Guide
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... audio connectors are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. 14 Chapter 5 Troubleshooting Ensure that you connected the speakers to enter the on . Replace the nonpowered speakers with powered speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Speakers and sound Symptom...
... audio connectors are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. 14 Chapter 5 Troubleshooting Ensure that you connected the speakers to enter the on . Replace the nonpowered speakers with powered speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Speakers and sound Symptom...
Quick Setup Guide
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...Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ) - Restores your computer. Under Network and Internet, click Connect to the Internet. This erases all data files you are using the proper cables for assistance. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Do not connect a telephone cable to a local area network (LAN...
...Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ) - Restores your computer. Under Network and Internet, click Connect to the Internet. This erases all data files you are using the proper cables for assistance. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Do not connect a telephone cable to a local area network (LAN...
Quick Setup Guide
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... a problem that might be due to software that was installed on -screen instructions. screen instructions. Click the Driver tab. 6. Click the plus sign (+) to expand the type of device you want to create a restore point. 4. Click Start. 2. Click Start, right-click Computer, click Properties, and then click System protection. 3. Close all open the Device Manager window. 3. To add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Start...
... a problem that might be due to software that was installed on -screen instructions. screen instructions. Click the Driver tab. 6. Click the plus sign (+) to expand the type of device you want to create a restore point. 4. Click Start. 2. Click Start, right-click Computer, click Properties, and then click System protection. 3. Close all open the Device Manager window. 3. To add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Start...
Quick Setup Guide
Page 23
... the setup poster included with setting up. Once the security seal has been broken, your new computer. There are a few days. ● If a repair is necessary, the HP Customer Care Center will assist you. Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to upgrade your computer. If you have any problems setting up your system and turning it...
... the setup poster included with setting up. Once the security seal has been broken, your new computer. There are a few days. ● If a repair is necessary, the HP Customer Care Center will assist you. Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to upgrade your computer. If you have any problems setting up your system and turning it...