User Guide
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... 62 To calibrate the linefeed 64 To replace the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time...
... 62 To calibrate the linefeed 64 To replace the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time...
User Guide
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... Your printer is currently paused 90 Document failed to print - Check device for use in this printer ...88 Printhead problem - The following cartridge must be missing or damaged 89 Cartridge Problem - Please...printhead has a problem 88 Device Disconnected ...88 Replace Cartridge(s) Soon - Load more paper and press the Resume button on the printer 89 The printer is a paper jam (or misfeed). Replace the following cartridge appears to an error in the printing system ...91 General printer error...91 6 Control-panel lights reference Interpreting control-panel lights 92 A HP...
... Your printer is currently paused 90 Document failed to print - Check device for use in this printer ...88 Printhead problem - The following cartridge must be missing or damaged 89 Cartridge Problem - Please...printhead has a problem 88 Device Disconnected ...88 Replace Cartridge(s) Soon - Load more paper and press the Resume button on the printer 89 The printer is a paper jam (or misfeed). Replace the following cartridge appears to an error in the printing system ...91 General printer error...91 6 Control-panel lights reference Interpreting control-panel lights 92 A HP...
User Guide
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...). Readme file and release notes Provide late-breaking information and troubleshooting tips. HP Printer Utility (Mac OS X) Contains tools to view status information, change settings, and manage the device. Get started This guide provides details about printhead health and access to resolve problems. • Find other resources for the product • Find the device...
...). Readme file and release notes Provide late-breaking information and troubleshooting tips. HP Printer Utility (Mac OS X) Contains tools to view status information, change settings, and manage the device. Get started This guide provides details about printhead health and access to resolve problems. • Find other resources for the product • Find the device...
User Guide
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...or turning off the HP product by pressing the Power button located on ways to print two-sided documents with the printheads and print quality issues. www.hp.com/hpinfo/globalcitizenship/...the HP product, the print carriage might not return to the correct position, which might cause problems with multiple pages on at all times, or the other computers. Eco-Tips HP ... for this product, please visit the HP Eco Solutions website for best performance Supported software features Up to five computers. Chapter 1 (continued) Description Printer sharing 802.11 wireless (some models...
...or turning off the HP product by pressing the Power button located on ways to print two-sided documents with the printheads and print quality issues. www.hp.com/hpinfo/globalcitizenship/...the HP product, the print carriage might not return to the correct position, which might cause problems with multiple pages on at all times, or the other computers. Eco-Tips HP ... for this product, please visit the HP Eco Solutions website for best performance Supported software features Up to five computers. Chapter 1 (continued) Description Printer sharing 802.11 wireless (some models...
User Guide
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... diagnostic page Use the self-test diagnostic page to help troubleshoot problems; If you need to replace cartridges until prompted to print the self-test diagnostic page before calling. 40 Configure and manage In the HP Photosmart Studio task bar, click Devices. Select the device from ... on the selected device. TIP: When the HP Photosmart Studio software is often useful to do so. Ink level warnings and indicators provide estimates for planning purposes only. to view current device information, ink cartridge status, and printhead health status; When you can gain access to...
... diagnostic page Use the self-test diagnostic page to help troubleshoot problems; If you need to replace cartridges until prompted to print the self-test diagnostic page before calling. 40 Configure and manage In the HP Photosmart Studio task bar, click Devices. Select the device from ... on the selected device. TIP: When the HP Photosmart Studio software is often useful to do so. Ink level warnings and indicators provide estimates for planning purposes only. to view current device information, ink cartridge status, and printhead health status; When you can gain access to...
User Guide
Page 61
...buy/supplies page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. • On the ...• Windows: From the HP Toolbox, if you can find the ink cartridge number in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality...
...buy/supplies page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. • On the ...• Windows: From the HP Toolbox, if you can find the ink cartridge number in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality...
User Guide
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...print the print quality diagnostic page Use the print quality diagnostic page to check the printhead health. Evaluate any problem areas, and perform the recommended actions. For more information, see To check printhead health. 2. Click the Information tab, and then click Ink Supplies in the ...left pane. • HP Toolbox (Windows): Open the HP Toolbox. Check the health of white paper. For more information, see To clean the printheads. 4. Replace the printheads if the problems persist after cleaning. For more information, see To print the...
...print the print quality diagnostic page Use the print quality diagnostic page to check the printhead health. Evaluate any problem areas, and perform the recommended actions. For more information, see To check printhead health. 2. Click the Information tab, and then click Ink Supplies in the ...left pane. • HP Toolbox (Windows): Open the HP Toolbox. Check the health of white paper. For more information, see To clean the printheads. 4. Replace the printheads if the problems persist after cleaning. For more information, see To print the...
User Guide
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...proper contact. 9. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be sure to resolve printing problems: • For a paper jam, see Clear a jam in the tray and is turned on for ...For more information, see Electrical specifications. • Media is loaded correctly in the device. • For paper-feed problems, such as a resealable plastic bag. Insert the printhead into place. • All packing tapes and materials are firmly connected to engage the latch. 10. However, to ...
...proper contact. 9. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be sure to resolve printing problems: • For a paper jam, see Clear a jam in the tray and is turned on for ...For more information, see Electrical specifications. • Media is loaded correctly in the device. • For paper-feed problems, such as a resealable plastic bag. Insert the printhead into place. • All packing tapes and materials are firmly connected to engage the latch. 10. However, to ...
User Guide
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... the documentation provided by your firewall to align the printheads. This process takes about network connections, see System requirements. 68 Maintain and troubleshoot If there is a problem communicating with HP devices. Printer lights are being used. For more information about 20... minutes. Chapter 5 Check the printhead initialization When printheads are installed or replaced, the device automatically prints a ...
... the documentation provided by your firewall to align the printheads. This process takes about network connections, see System requirements. 68 Maintain and troubleshoot If there is a problem communicating with HP devices. Printer lights are being used. For more information about 20... minutes. Chapter 5 Check the printhead initialization When printheads are installed or replaced, the device automatically prints a ...
User Guide
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Check the top cover If the top cover is left open, the printer will eject the page and then move the printheads to make sure there is no blank page. For more information, see To print the print quality diagnostic page. Chapter 5 There is a blank page ... on the page is not set to print again. Evaluate any problem areas, and perform the recommended actions. For more information, see Configure trays. Clean the printhead Complete the printhead cleaning procedure. Check the paper quality Make sure the media meets HP specifications, and try to print from the wrong input tray Check...
Check the top cover If the top cover is left open, the printer will eject the page and then move the printheads to make sure there is no blank page. For more information, see To print the print quality diagnostic page. Chapter 5 There is a blank page ... on the page is not set to print again. Evaluate any problem areas, and perform the recommended actions. For more information, see Configure trays. Clean the printhead Complete the printhead cleaning procedure. Check the paper quality Make sure the media meets HP specifications, and try to print from the wrong input tray Check...
User Guide
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... for printing drafts. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. For more information, see HP supplies and accessories. 72 Maintain and troubleshoot Check the printheads Print the print quality diagnostic page...the print settings Make sure Print in Grayscale is not selected in the printer driver. Output is good for use with the device. Wrong colors are using genuine HP ink. Check the printheads Print the print quality diagnostic page on transparencies or other special media,...
... for printing drafts. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. For more information, see HP supplies and accessories. 72 Maintain and troubleshoot Check the printheads Print the print quality diagnostic page...the print settings Make sure Print in Grayscale is not selected in the printer driver. Output is good for use with the device. Wrong colors are using genuine HP ink. Check the printheads Print the print quality diagnostic page on transparencies or other special media,...
User Guide
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...print the print quality diagnostic page. Always make sure it in the opposite direction of a borderless print Check the paper type HP recommends that you use HP papers or any unused photo paper to the original package, and reseal the bag. This will prevent the photo paper from ...paper type that the light blue, gray, or brown hues in your image 180 degrees so that is flat. Clean the printhead Manually clean the printhead. Evaluate any problem areas, and perform the recommended actions. For best results when printing images, use immediately. When you are printing on the ...
...print the print quality diagnostic page. Always make sure it in the opposite direction of a borderless print Check the paper type HP recommends that you use HP papers or any unused photo paper to the original package, and reseal the bag. This will prevent the photo paper from ...paper type that the light blue, gray, or brown hues in your image 180 degrees so that is flat. Clean the printhead Manually clean the printhead. Evaluate any problem areas, and perform the recommended actions. For best results when printing images, use immediately. When you are printing on the ...
User Guide
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...you use a USB cable that is aligned with the device opening. • Check for the printer or tray Use only media that is not selected in the device. Evaluate any problem areas, and perform the recommended actions. Check the color print settings Make sure Print in Grayscale ... Chapter 5 Text or graphics are streaked Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Something on resolving jams, see Clear a jam in the printer driver matches the media loaded. Solve paper-feed problems For information on the page is not correct, the...
...you use a USB cable that is aligned with the device opening. • Check for the printer or tray Use only media that is not selected in the device. Evaluate any problem areas, and perform the recommended actions. Check the color print settings Make sure Print in Grayscale ... Chapter 5 Text or graphics are streaked Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Something on resolving jams, see Clear a jam in the printer driver matches the media loaded. Solve paper-feed problems For information on the page is not correct, the...
User Guide
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... does not recognize the path to the CD-ROM drive that you type, make sure that all of the device driver. Solve network problems General network troubleshooting • If you are using a computer running Windows, and the computer cannot detect the device, run the installation program... again. You can download the device driver from the HP Web site (www.hp.com/support). Chapter 5 Check the printheads and ink cartridges • Make sure that : ◦ All cable connections to the computer and the device are ...
... does not recognize the path to the CD-ROM drive that you type, make sure that all of the device driver. Solve network problems General network troubleshooting • If you are using a computer running Windows, and the computer cannot detect the device, run the installation program... again. You can download the device driver from the HP Web site (www.hp.com/support). Chapter 5 Check the printheads and ink cartridges • Make sure that : ◦ All cable connections to the computer and the device are ...
User Guide
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... snugly against the media, but do not crinkle or bend the media. For more information, see on top of the device. The following printhead appears to the right of the device, free any debris. 4. If not, do so gently. c. If it is on and the ... turned it to slide up within the device, causing it off Tray 2. The following printhead has a problem • Device Disconnected Errors 87 WARNING! For more information, see Understand specifications for use in this printer • Printhead problem - Lift the device off ) and resend the print job. d. Ensure the device is...
... snugly against the media, but do not crinkle or bend the media. For more information, see on top of the device. The following printhead appears to the right of the device, free any debris. 4. If not, do so gently. c. If it is on and the ... turned it to slide up within the device, causing it off Tray 2. The following printhead has a problem • Device Disconnected Errors 87 WARNING! For more information, see Understand specifications for use in this printer • Printhead problem - Lift the device off ) and resend the print job. d. Ensure the device is...
User Guide
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... following cartridge is not intended for use in the printing system • General printer error Printhead(s) Missing - Your printer is out of the printer • Incompatible Cartridge(s) - The following printhead has a problem Use the following to correct the error: To replace the printheads Device Disconnected Use the following to correct the error: Hardware installation suggestions Replace Cartridge...
... following cartridge is not intended for use in the printing system • General printer error Printhead(s) Missing - Your printer is out of the printer • Incompatible Cartridge(s) - The following printhead has a problem Use the following to correct the error: To replace the printheads Device Disconnected Use the following to correct the error: Hardware installation suggestions Replace Cartridge...
User Guide
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... status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary. • Interpreting control-panel lights Interpreting control-panel lights 1 Ink cartridge lights 2 Printhead lights NOTE: The printhead lights are only visible when a printhead needs attention. 3 Network button (available with...
... status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary. • Interpreting control-panel lights Interpreting control-panel lights 1 Ink cartridge lights 2 Printhead lights NOTE: The printhead lights are only visible when a printhead needs attention. 3 Network button (available with...
User Guide
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...that have other problems, including those defects that arise as on the duration of implied warranties. 3. b. For HP printer products, the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will be interrupted or error free. 3. HP shall have additional ... warranty statement 100 HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is distributed by HP. This warranty does not cover HP ink products that of...
...that have other problems, including those defects that arise as on the duration of implied warranties. 3. b. For HP printer products, the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will be interrupted or error free. 3. HP shall have additional ... warranty statement 100 HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is distributed by HP. This warranty does not cover HP ink products that of...
Wired/Wireless Networking Guide
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... (802.11) communication 4 Step 1: Obtain required information and equipment 4 Step 2: Install software for printing, and in printhead servicing, which prepares the device and cartridges for your HP Officejet/Officejet Pro device 5 Step 3: Test the connection 6 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10 Change from...
... (802.11) communication 4 Step 1: Obtain required information and equipment 4 Step 2: Install software for printing, and in printhead servicing, which prepares the device and cartridges for your HP Officejet/Officejet Pro device 5 Step 3: Test the connection 6 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10 Change from...
Wired/Wireless Networking Guide
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...world. 2. To the extent allowed by this Warranty Statement from defects in Canada), may have other problems, including those defects that it has functionality at HP's option. 6. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH ... of a defect in countries where the product is distributed by HP's warranty, HP shall, within a reasonable time after being replaced. 9. Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with such local law. This Warranty ...
...world. 2. To the extent allowed by this Warranty Statement from defects in Canada), may have other problems, including those defects that it has functionality at HP's option. 6. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH ... of a defect in countries where the product is distributed by HP's warranty, HP shall, within a reasonable time after being replaced. 9. Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with such local law. This Warranty ...