Getting Started Guide
Page 6
...also allow you to a wireless network, enter the wireless network name and password (if prompted). 4. If you are needed. No special drivers or software are connecting to schedule the delivery of content, from your documents digitally on the software CD, and then follow the onscreen instructions.... • Mac OS X: Double-click the HP Installer icon on the Web. Note: If the firewall software on the printer. Note: The information page also includes the email address you ...
...also allow you to a wireless network, enter the wireless network name and password (if prompted). 4. If you are needed. No special drivers or software are connecting to schedule the delivery of content, from your documents digitally on the software CD, and then follow the onscreen instructions.... • Mac OS X: Double-click the HP Installer icon on the Web. Note: If the firewall software on the printer. Note: The information page also includes the email address you ...
Getting Started Guide
Page 20
...sure you have while setting up . Follow the onscreen instructions to warm up the printer. Select your printer, and then select Software & Driver Downloads. For information about finding the user guide, see the user guide. using (such as a USB cable or Ethernet cable) are printer. ..., see "Where's the user guide?" came with problems you can download the HP software from outside and inside the printer. blinking. If you need more help with your printer when you install the HP software, the user guide might have correctly loaded paper in good working properly. ...
...sure you have while setting up . Follow the onscreen instructions to warm up the printer. Select your printer, and then select Software & Driver Downloads. For information about finding the user guide, see the user guide. using (such as a USB cable or Ethernet cable) are printer. ..., see "Where's the user guide?" came with problems you can download the HP software from outside and inside the printer. blinking. If you need more help with your printer when you install the HP software, the user guide might have correctly loaded paper in good working properly. ...
Getting Started Guide
Page 21
English Solve setup problems Problems installing the software • Before installing software, make sure that all other programs are still having faxing problems, you can print a fax test report to Step 2. Windows Device Manager. • If the computer cannot recognize the HP software CD in the Search box. If you... Tip: If you receive a fax communication error that the USB drivers have when setting up fax for faxing. The test will fail if the printer is not set up properly for faxing, you can also download the HP Problems setting up and use fax" on page 12. Step 1:...
English Solve setup problems Problems installing the software • Before installing software, make sure that all other programs are still having faxing problems, you can print a fax test report to Step 2. Windows Device Manager. • If the computer cannot recognize the HP software CD in the Search box. If you... Tip: If you receive a fax communication error that the USB drivers have when setting up fax for faxing. The test will fail if the printer is not set up properly for faxing, you can also download the HP Problems setting up and use fax" on page 12. Step 1:...
User Guide
Page 9
... the printer is online and ready 119 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 119 Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN 120 ... work with the printer 121 Solve printer management problems 122 Embedded web server cannot be opened 122 Troubleshoot installation issues 123 Hardware installation suggestions 123 HP software installation suggestions 124 Solve network problems 124 Understand the Printer Status Report 125 Understand the network configuration page 126...
... the printer is online and ready 119 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 119 Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN 120 ... work with the printer 121 Solve printer management problems 122 Embedded web server cannot be opened 122 Troubleshoot installation issues 123 Hardware installation suggestions 123 HP software installation suggestions 124 Solve network problems 124 Understand the Printer Status Report 125 Understand the network configuration page 126...
User Guide
Page 80
..., try using one of the following features: • Fast access to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following ...that came with the printer • Solve printer management problems • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page • Clear jams HP support If you have a problem, follow these steps 1. Check the documentation...
..., try using one of the following features: • Fast access to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following ...that came with the printer • Solve printer management problems • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page • Clear jams HP support If you have a problem, follow these steps 1. Check the documentation...
User Guide
Page 123
.... To check the printer's status, follow the instructions for additional troubleshooting help Step 5: Make sure the wireless version of the printer driver in your firewall software. Do one of the following, depending on your computer are still unable to use the printer over the network... computer to recognize the printer. If Solve wireless problems 119 Step 4: Make sure the printer is paused or offline, preventing you install the HP software again, the installer might be interfering. Select the printer, and the click Open Print Queue. 3. If the printer is on hold, click Resume....
.... To check the printer's status, follow the instructions for additional troubleshooting help Step 5: Make sure the wireless version of the printer driver in your firewall software. Do one of the following, depending on your computer are still unable to use the printer over the network... computer to recognize the printer. If Solve wireless problems 119 Step 4: Make sure the printer is paused or offline, preventing you install the HP software again, the installer might be interfering. Select the printer, and the click Open Print Queue. 3. If the printer is on hold, click Resume....
User Guide
Page 128
...or router is running Windows, and the computer cannot detect the printer, run the installation program again. Restart your operating system. • Before installing HP software, make sure that the USB drivers have not been disabled in the Windows Device Manager. • If you correct ...are closed or disabled for damage. Verify installation preliminaries • Make sure to perform a complete uninstallation of the printer driver. This website provides information and utilities that can download the printer driver from the HP web site, www.hp.com/go/customercare. Chapter 8 Check ...
...or router is running Windows, and the computer cannot detect the printer, run the installation program again. Restart your operating system. • Before installing HP software, make sure that the USB drivers have not been disabled in the Windows Device Manager. • If you correct ...are closed or disabled for damage. Verify installation preliminaries • Make sure to perform a complete uninstallation of the printer driver. This website provides information and utilities that can download the printer driver from the HP web site, www.hp.com/go/customercare. Chapter 8 Check ...
User Guide
Page 129
... cannot discover the printer, print the network configuration page and enter the IP address manually in the installation program. ◦ Make sure the printer is installed on the same subnet as the computers that the network defaults have been reset. If the IP addresses are using a computer... ◦ Select the TCP/IP port for the printer, and then click Configure Port. ◦ Compare the IP address listed in the printer driver match the printer IP address: ◦ Print the printer's network configuration page. The printer status report also contains a log of recent events. Understand...
... cannot discover the printer, print the network configuration page and enter the IP address manually in the installation program. ◦ Make sure the printer is installed on the same subnet as the computers that the network defaults have been reset. If the IP addresses are using a computer... ◦ Select the TCP/IP port for the printer, and then click Configure Port. ◦ Compare the IP address listed in the printer driver match the printer IP address: ◦ Print the printer's network configuration page. The printer status report also contains a log of recent events. Understand...
User Guide
Page 206
...see Media specifications. • Make sure that meets specifications and is blocking the ink cartridge cradle (the part of the ink cartridges are properly installed: 1. Gently pull open the ink cartridge access door. 2. Replace the ink cartridge Replace the indicated ink cartridge. For more information, see ...the printer. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer driver, and then print the document again. For more information, see HP support. Close the ink cartridge access door and check if the error ...
...see Media specifications. • Make sure that meets specifications and is blocking the ink cartridge cradle (the part of the ink cartridges are properly installed: 1. Gently pull open the ink cartridge access door. 2. Replace the ink cartridge Replace the indicated ink cartridge. For more information, see ...the printer. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer driver, and then print the document again. For more information, see HP support. Close the ink cartridge access door and check if the error ...