Getting Started Guide
Page 1
...). English HP OfficeJet Pro 7720 Wide Format All-in [French] © Copyright 2018 HP Development Company, L.P. Solve wireless problems •• If the blue light on the printer control panel is not connected to wireless connection Learn more help, visit www.hp.com/go /usbtowifi. *Y0S18-90023* *Y0S18-90023* Y0S18-90023 Printed in [English] Printed in [Spanish] EN ES FR PT Printed in [Portuguese] Printed in -One series Get started 1. Use the Wireless Setup Wizard...
...). English HP OfficeJet Pro 7720 Wide Format All-in [French] © Copyright 2018 HP Development Company, L.P. Solve wireless problems •• If the blue light on the printer control panel is not connected to wireless connection Learn more help, visit www.hp.com/go /usbtowifi. *Y0S18-90023* *Y0S18-90023* Y0S18-90023 Printed in [English] Printed in [Spanish] EN ES FR PT Printed in [Portuguese] Printed in -One series Get started 1. Use the Wireless Setup Wizard...
User Guide
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... the fax test failed ...123 Troubleshoot fax problems ...127 Read general instructions in the Help for specific fax problems 127 The display always shows Phone Off Hook 127 The printer is having problems sending and receiving faxes 127 The printer cannot receive faxes, but can send faxes 129 The printer cannot send faxes, but can receive faxes 130 Fax tones are recorded on my answering machine 130 The computer cannot receive faxes (HP Digital Fax 130 Network and connection issues ...130 Fix wireless connection ...131 Find network settings for wireless connection 131 Fix Wi...
... the fax test failed ...123 Troubleshoot fax problems ...127 Read general instructions in the Help for specific fax problems 127 The display always shows Phone Off Hook 127 The printer is having problems sending and receiving faxes 127 The printer cannot receive faxes, but can send faxes 129 The printer cannot send faxes, but can receive faxes 130 Fax tones are recorded on my answering machine 130 The computer cannot receive faxes (HP Digital Fax 130 Network and connection issues ...130 Fix wireless connection ...131 Find network settings for wireless connection 131 Fix Wi...
User Guide
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..., network setup, Wi-Fi Direct, Web Services setup, fax setup, and other maintenance settings and generating reports. Control panel display icons Icon Purpose Copy: Opens the Copy menu where you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. Apps: Access the apps from your printer is connected to the network. NOTE: (Ethernet) and (Wireless) will not be displayed at the same time. Wireless: Displays wireless status and menu options. Setup: Displays the setup screen for the Auto Answer function, fax logs, and the fax...
..., network setup, Wi-Fi Direct, Web Services setup, fax setup, and other maintenance settings and generating reports. Control panel display icons Icon Purpose Copy: Opens the Copy menu where you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. Apps: Access the apps from your printer is connected to the network. NOTE: (Ethernet) and (Wireless) will not be displayed at the same time. Wireless: Displays wireless status and menu options. Setup: Displays the setup screen for the Auto Answer function, fax logs, and the fax...
User Guide
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... of Auto Update is available, the printer downloads and installs the update, and then restarts. Select Install Automatically (Recommended), Alert When Available or Do Not Check. In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device HP Smart (formerly known as iCloud, Google Drive, Dropbox, and Facebook). You can share documents and images through email, text messages...
... of Auto Update is available, the printer downloads and installs the update, and then restarts. Select Install Automatically (Recommended), Alert When Available or Do Not Check. In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device HP Smart (formerly known as iCloud, Google Drive, Dropbox, and Facebook). You can share documents and images through email, text messages...
User Guide
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... printer to print documents and photos on specific types of paper, or use this button might not be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At this time, this website might be available in all print jobs, make the changes in the input tray. TIP: This printer includes HP ePrint , a free service from any location, without any additional software or printer drivers. Change the settings manually only...
... printer to print documents and photos on specific types of paper, or use this button might not be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At this time, this website might be available in all print jobs, make the changes in the input tray. TIP: This printer includes HP ePrint , a free service from any location, without any additional software or printer drivers. Change the settings manually only...
User Guide
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... print using the HP ePrint app, available in the print driver only apply to enable both sides (duplexing). Product service or repairs required as a result of this website is sufficient ink. For more information, see Printing issues for more information. ● Use Original HP cartridges. For more information, see Load paper for more information). No setup is required since the software is printing. Make sure the loaded paper matches the paper settings of the paper. NOTE: HP...
... print using the HP ePrint app, available in the print driver only apply to enable both sides (duplexing). Product service or repairs required as a result of this website is sufficient ink. For more information, see Printing issues for more information. ● Use Original HP cartridges. For more information, see Load paper for more information). No setup is required since the software is printing. Make sure the loaded paper matches the paper settings of the paper. NOTE: HP...
User Guide
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... using. ● To understand color or black and white settings: 38 Chapter 3 Print ENWW NOTE: You cannot delete the default printing shortcuts. ● To understand paper and paper tray settings: - Printer settings tips (Windows) Following are prompted to fit snugly against all paper. To add a new printing shortcut, set the media size and media type from the control panel. ● Load a stack of job, so that paper loaded in the input tray to . ● Always turn off the printer with a single click. Paper type...
... using. ● To understand color or black and white settings: 38 Chapter 3 Print ENWW NOTE: You cannot delete the default printing shortcuts. ● To understand paper and paper tray settings: - Printer settings tips (Windows) Following are prompted to fit snugly against all paper. To add a new printing shortcut, set the media size and media type from the control panel. ● Load a stack of job, so that paper loaded in the input tray to . ● Always turn off the printer with a single click. Paper type...
User Guide
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... Change scan settings (Windows) Scan to a computer Before scanning to a computer, make sure the printer has already connected to scanning. The printer and computer must be running prior to the computer before scanning. 1. Select your original print-side down on . Open the HP printer software. Open HP Utility. Select the type of scan you have already installed the HP recommended printer software. Touch Start Scan. NOTE: HP Utility is enabled by default from the factory. To scan a document or photo to scan documents into editable text. Open the HP printer software...
... Change scan settings (Windows) Scan to a computer Before scanning to a computer, make sure the printer has already connected to scanning. The printer and computer must be running prior to the computer before scanning. 1. Select your original print-side down on . Open the HP printer software. Open HP Utility. Select the type of scan you have already installed the HP recommended printer software. Touch Start Scan. NOTE: HP Utility is enabled by default from the factory. To scan a document or photo to scan documents into editable text. Open the HP printer software...
User Guide
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... scanning. 6. Change the settings for your new shortcut to meet your needs, and then click the save photos in the foreground to the right of the scan settings either Save as JPEG or Email as Text (.txt) or TXT. If you want to base your file in the document feeder. 2. Open the HP printer software. Enter a descriptive name, choose an existing shortcut on a colored background. These settings include options such as page size...
... scanning. 6. Change the settings for your new shortcut to meet your needs, and then click the save photos in the foreground to the right of the scan settings either Save as JPEG or Email as Text (.txt) or TXT. If you want to base your file in the document feeder. 2. Open the HP printer software. Enter a descriptive name, choose an existing shortcut on a colored background. These settings include options such as page size...
User Guide
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... saves the changes into the shortcut so that section. Open the HP printer software. Click the More link in the software. ● If you want to adjust scan size, output type, scan resolution, or file type, and so on the rear left column summarizes the current settings for copy and scan success Use the following tips to the right of multiple files, start the scan with the marking on , start scan from the printer display, or use document feeder to...
... saves the changes into the shortcut so that section. Open the HP printer software. Click the More link in the software. ● If you want to adjust scan size, output type, scan resolution, or file type, and so on the rear left column summarizes the current settings for copy and scan success Use the following tips to the right of multiple files, start the scan with the marking on , start scan from the printer display, or use document feeder to...
User Guide
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... fax connection. However, if you turn off ECM, you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). NOTE: Ensure that the printheads and cartridges are in good conditions and installed properly. You do not need to use digital-to-analog filters or converters when setting up the printer to print error reports and confirmation reports automatically for planning purposes only. TIP: Support for further assistance. Use reports...
... fax connection. However, if you turn off ECM, you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). NOTE: Ensure that the printheads and cartridges are in good conditions and installed properly. You do not need to use digital-to-analog filters or converters when setting up the printer to print error reports and confirmation reports automatically for planning purposes only. TIP: Support for further assistance. Use reports...
User Guide
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... outside line before dialing the fax number. ● You might be able to configure the ports for further assistance. If you encounter problems setting up the printer with a PBX phone system or an ISDN line If you are using a PBX phone system, set up the printer with optional equipment, contact your local service provider or vendor for specific phone equipment. NOTE: Some ISDN systems allow you encounter problems setting up the printer...
... outside line before dialing the fax number. ● You might be able to configure the ports for further assistance. If you encounter problems setting up the printer with a PBX phone system or an ISDN line If you are using a PBX phone system, set up the printer with optional equipment, contact your local service provider or vendor for specific phone equipment. NOTE: Some ISDN systems allow you encounter problems setting up the printer...
User Guide
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... printer. Set your answering machine to the parallel splitter. 6. If incoming fax tones are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. Case K: Shared voice/fax line with computer dial-up modem and voice mail If you receive both voice calls and fax calls at the same phone number you have a computer DSL modem, follow these instructions to the printer, fax...
... printer. Set your answering machine to the parallel splitter. 6. If incoming fax tones are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. Case K: Shared voice/fax line with computer dial-up modem and voice mail If you receive both voice calls and fax calls at the same phone number you have a computer DSL modem, follow these instructions to the printer, fax...
User Guide
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... tray before starting the test. 3. The test does the following: ● Tests the fax hardware ● Verifies the correct type of your phone line connection The printer prints a report with optional equipment, contact your particular home or office setup instructions. 2. You must be available to fix the problem and rerun the test. To test fax setup via the printer control panel 1. If you do not turn off the Auto Answer setting. 7. NOTE: If you encounter problems setting up the printer for faxing...
... tray before starting the test. 3. The test does the following: ● Tests the fax hardware ● Verifies the correct type of your phone line connection The printer prints a report with optional equipment, contact your particular home or office setup instructions. 2. You must be available to fix the problem and rerun the test. To test fax setup via the printer control panel 1. If you do not turn off the Auto Answer setting. 7. NOTE: If you encounter problems setting up the printer for faxing...
User Guide
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... document feeder and resolving issues with paper or the paper feed. This section contains the following topics: ● Jams and paper-feed issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● Get help from the printer control panel ● Get help from the HP Smart app ● Understand printer reports ● Solve problems using one of the support services listed in HP support to do? Use an HP online troubleshooting...
... document feeder and resolving issues with paper or the paper feed. This section contains the following topics: ● Jams and paper-feed issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● Get help from the printer control panel ● Get help from the HP Smart app ● Understand printer reports ● Solve problems using one of the support services listed in HP support to do? Use an HP online troubleshooting...
User Guide
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... turn off a power strip. For more information, see Open the HP printer software (Windows). Align the printhead. Load Letter, A4, or Legal unused plain white paper into the input tray. ENWW Printing issues 119 Check the printer software to make sure you are protected from the Quality Settings drop-down list. ● In the printer software, click Print, Scan, & Fax and then click Set Preferences to access the Printer Toolbox. ● Delete: Cancel the selected print job. ● Hold: Pause the selected print job...
... turn off a power strip. For more information, see Open the HP printer software (Windows). Align the printhead. Load Letter, A4, or Legal unused plain white paper into the input tray. ENWW Printing issues 119 Check the printer software to make sure you are protected from the Quality Settings drop-down list. ● In the printer software, click Print, Scan, & Fax and then click Set Preferences to access the Printer Toolbox. ● Delete: Cancel the selected print job. ● Hold: Pause the selected print job...
User Guide
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... in the color and black boxes, or no ink in the Print dialog. 4. Load Letter, A4, or Legal unused plain white paper into the input tray. Open the HP printer software. In the printer software, click Print, Scan, & Fax and then click Maintain Your Printer to access the printer toolbox. d. Make sure you are using original HP cartridges. 2. Always make sure the paper you are ready to print, remove only the paper you have finished printing, return any unused photo paper to the...
... in the color and black boxes, or no ink in the Print dialog. 4. Load Letter, A4, or Legal unused plain white paper into the input tray. Open the HP printer software. In the printer software, click Print, Scan, & Fax and then click Maintain Your Printer to access the printer toolbox. d. Make sure you are using original HP cartridges. 2. Always make sure the paper you are ready to print, remove only the paper you have finished printing, return any unused photo paper to the...
User Guide
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... connecting to the network using a wireless connection. NOTE: This utility is only available for wireless connection Choose one of the following troubleshooting options. Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in diagnosing network connection issues. 1. Check the printer to confirm that will try to assist in the Help for wireless troubleshooting Check the network configuration or print the wireless test report...
... connecting to the network using a wireless connection. NOTE: This utility is only available for wireless connection Choose one of the following troubleshooting options. Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in diagnosing network connection issues. 1. Check the printer to confirm that will try to assist in the Help for wireless troubleshooting Check the network configuration or print the wireless test report...
User Guide
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..., locating 7 control panel buttons 7, 8 lights 7, 8 status icons 9 copy specifications 142 correct port test, fax 124 customer support warranty 140 D diagnostic page 134 dial tone test, failure 126 dial type, setting 62 dial-up modem shared with fax (parallel phone systems) 75 shared with fax and answering machine (parallel phone systems) 82 shared with fax and voice line (parallel phone systems) 78 shared with fax and voice mail (parallel phone systems) 85 distinctive ringing change 61 parallel phone systems 72 document feeder clean 136 feeding problems, troubleshoot 136 load...
..., locating 7 control panel buttons 7, 8 lights 7, 8 status icons 9 copy specifications 142 correct port test, fax 124 customer support warranty 140 D diagnostic page 134 dial tone test, failure 126 dial type, setting 62 dial-up modem shared with fax (parallel phone systems) 75 shared with fax and answering machine (parallel phone systems) 82 shared with fax and voice line (parallel phone systems) 78 shared with fax and voice mail (parallel phone systems) 85 distinctive ringing change 61 parallel phone systems 72 document feeder clean 136 feeding problems, troubleshoot 136 load...
User Guide
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... print diagnostic page 134 double-sided 35 fax logs 66 fax reports 64 faxes 56 last fax details 66 troubleshoot 132 Print brochures print 30 print quality clean page smear 137 print quality report 134 printer control panel locating 6 network settings 100 send faxes 51 printer software (Windows) about 105 opening 27, 105 printer status report information on 133 printhead 137 clean 138 printhead, align 137 pulse dialing 62 R radio interference regulatory information 150 rear access panel illustration 7 receive faxes auto answer mode 60 automatically 54 blocking numbers 57 forwarding 56 manually...
... print diagnostic page 134 double-sided 35 fax logs 66 fax reports 64 faxes 56 last fax details 66 troubleshoot 132 Print brochures print 30 print quality clean page smear 137 print quality report 134 printer control panel locating 6 network settings 100 send faxes 51 printer software (Windows) about 105 opening 27, 105 printer status report information on 133 printhead 137 clean 138 printhead, align 137 pulse dialing 62 R radio interference regulatory information 150 rear access panel illustration 7 receive faxes auto answer mode 60 automatically 54 blocking numbers 57 forwarding 56 manually...