User Guide
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... entire unused product (hardware and software) within 14 days for a full refund subject to http://www.microsoft.com for HP products and services are trademarks owned by HP Inc. under license. Windows 10 is automatically updated, which is a registered trademark of Windows functionality. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to take full advantage...
... entire unused product (hardware and software) within 14 days for a full refund subject to http://www.microsoft.com for HP products and services are trademarks owned by HP Inc. under license. Windows 10 is automatically updated, which is a registered trademark of Windows functionality. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to take full advantage...
User Guide
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... Connecting video devices by using a VGA cable (select products only 17 Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio...18 Return audio to computer speakers ...19 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only 19 Discovering and connecting to Miracast-compatible wireless displays (select products only 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen...
... Connecting video devices by using a VGA cable (select products only 17 Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio...18 Return audio to computer speakers ...19 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only 19 Discovering and connecting to Miracast-compatible wireless displays (select products only 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen...
User Guide
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... mouse (with cable) ...34 Keyboard and mouse (wireless) ...34 Speakers and sound...34 Internet access...35 Software troubleshooting ...36 9 Using HP PC Hardware Diagnostics ...38 Using HP PC Hardware Diagnostics Windows (select products only 38 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 38 Accessing HP PC Hardware Diagnostics Windows 38 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only 38 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 39 Accessing HP PC Hardware Diagnostics Windows from the Start menu...
... mouse (with cable) ...34 Keyboard and mouse (wireless) ...34 Speakers and sound...34 Internet access...35 Software troubleshooting ...36 9 Using HP PC Hardware Diagnostics ...38 Using HP PC Hardware Diagnostics Windows (select products only 38 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 38 Accessing HP PC Hardware Diagnostics Windows 38 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only 38 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 39 Accessing HP PC Hardware Diagnostics Windows from the Start menu...
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... to driver updates ● Read frequently asked questions ● Troubleshoot the most common computer hardware and software issues See Troubleshooting on page 24. Getting information 3 the Windows community ● Maintain your computer HP Support Assistant maintains your computer performance and resolves problems quickly by using the features of your computer on page 5. ● Connect to the internet See Connecting to a network on page 9. ● Recover factory settings...
... to driver updates ● Read frequently asked questions ● Troubleshoot the most common computer hardware and software issues See Troubleshooting on page 24. Getting information 3 the Windows community ● Maintain your computer HP Support Assistant maintains your computer performance and resolves problems quickly by using the features of your computer on page 5. ● Connect to the internet See Connecting to a network on page 9. ● Recover factory settings...
User Guide
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... at the factory. Connecting to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. - This chapter helps you to set up a connection or network, connect to a wireless network Your computer might have an airplane mode key, one or more wireless devices, and one or more features. ● Airplane mode key (also called wireless button or wireless key) ● Operating system controls Airplane mode key The...
... at the factory. Connecting to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. - This chapter helps you to set up a connection or network, connect to a wireless network Your computer might have an airplane mode key, one or more wireless devices, and one or more features. ● Airplane mode key (also called wireless button or wireless key) ● Operating system controls Airplane mode key The...
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... floors. A list of options is a security-enabled WLAN, you might be printed on a label located on the bottom of the display. ‒ or - 10 Chapter 3 Connecting to a network NOTE: When you are prompted to the modem, and test the internet service. 1. After the connection is on -screen instructions to create a new network connection. 3. NOTE: If no WLANs are listed, you are setting up internet access in support for and connect to a network or...
... floors. A list of options is a security-enabled WLAN, you might be printed on a label located on the bottom of the display. ‒ or - 10 Chapter 3 Connecting to a network NOTE: When you are prompted to the modem, and test the internet service. 1. After the connection is on -screen instructions to create a new network connection. 3. NOTE: If no WLANs are listed, you are setting up internet access in support for and connect to a network or...
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.... Plug the network cable into a network wall jack (2) or router. If there is no RJ-45 port on the computer. 2. To connect the network cable, follow these steps: 1. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly) or if you want to connect to a LAN requires a network cable and a network jack or an optional docking device...
.... Plug the network cable into a network wall jack (2) or router. If there is no RJ-45 port on the computer. 2. To connect the network cable, follow these steps: 1. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly) or if you want to connect to a LAN requires a network cable and a network jack or an optional docking device...
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... cameras that enable you to your computer. You can attach wired speakers to your computer by connecting them to a USB port or to create multimedia. Connecting headphones You can download and listen to music, stream audio content (including radio) from the list of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. To access this document: ▲ Type HP Documentation...
... cameras that enable you to your computer. You can attach wired speakers to your computer by connecting them to a USB port or to create multimedia. Connecting headphones You can download and listen to music, stream audio content (including radio) from the list of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. To access this document: ▲ Type HP Documentation...
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... the computer to connect an external monitor, projector, or TV. Connect one end of the USB Type-C cable to the USB SuperSpeed port and DisplayPort connector on the external device only. NOTE: To connect a USB Type-C DisplayPort (DP) device to the external DisplayPort device. 3. For information about using a USB Type-C cable (select products only) 15 Press the Windows key + p to cycle through one of four display states: ● PC screen only: View the screen image on the computer...
... the computer to connect an external monitor, projector, or TV. Connect one end of the USB Type-C cable to the USB SuperSpeed port and DisplayPort connector on the external device only. NOTE: To connect a USB Type-C DisplayPort (DP) device to the external DisplayPort device. 3. For information about using a USB Type-C cable (select products only) 15 Press the Windows key + p to cycle through one of four display states: ● PC screen only: View the screen image on the computer...
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... changing settings, button configurations, click speed, and pointer options. To use a hot key, briefly press the fn key, and then briefly press the second key of your keyboard might be different from an open app or the Windows desktop. Type control panel in the next table. 22 Chapter 5 Navigating the screen Select Hardware and Sound. The keyboard also allows you to quickly return to the previous screen. Select computer models have special action keys...
... changing settings, button configurations, click speed, and pointer options. To use a hot key, briefly press the fn key, and then briefly press the second key of your keyboard might be different from an open app or the Windows desktop. Type control panel in the next table. 22 Chapter 5 Navigating the screen Select Hardware and Sound. The keyboard also allows you to quickly return to the previous screen. Select computer models have special action keys...
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... mode and wireless feature on both the computer and the monitor. Increases the screen brightness incrementally as long as you turn off . Mutes or restores speaker sound. Turns the keyboard backlight off . After you adjust the keyboard backlight setting, the backlight will turn on or off or on , press any key. To conserve battery power, turn the keyboard backlight back on . Action keys 23 NOTE: A wireless network must be set up before a wireless connection...
... mode and wireless feature on both the computer and the monitor. Increases the screen brightness incrementally as long as you turn off . Mutes or restores speaker sound. Turns the keyboard backlight off . After you adjust the keyboard backlight setting, the backlight will turn on or off or on , press any key. To conserve battery power, turn the keyboard backlight back on . Action keys 23 NOTE: A wireless network must be set up before a wireless connection...
User Guide
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... options to the search box, and then select Downloads and updates. 3. Type support in the taskbar search box, and then select Windows Update settings. Select the question mark icon in a primary hard drive bay, the secondary hard drive bay (select products only), or both are parked. Without the latest driver, you update your equipment. Updating drivers using Windows 10 S Use this procedure to update drivers. 1. Identifying HP 3D DriveGuard status The hard drive light on -screen instructions...
... options to the search box, and then select Downloads and updates. 3. Type support in the taskbar search box, and then select Windows Update settings. Select the question mark icon in a primary hard drive bay, the secondary hard drive bay (select products only), or both are parked. Without the latest driver, you update your equipment. Updating drivers using Windows 10 S Use this procedure to update drivers. 1. Identifying HP 3D DriveGuard status The hard drive light on -screen instructions...
User Guide
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..., such as batteries or a power cord) do not connect a network cable to a telephone line; Select Troubleshoot problems. No network connection 1. Internet access If you have a dial-up a new connection or network to open the wizard, and then follow the on-screen instructions. Run the wireless setup wizard. 1. If the antenna is no error message 1. Internet access 35 In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Type repair in the...
..., such as batteries or a power cord) do not connect a network cable to a telephone line; Select Troubleshoot problems. No network connection 1. Internet access If you have a dial-up a new connection or network to open the wizard, and then follow the on-screen instructions. Run the wireless setup wizard. 1. If the antenna is no error message 1. Internet access 35 In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Type repair in the...
User Guide
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..., DVD/CD-ROM drives). 3. Select the arrow to expand the list of the type of the driver if the new one does not solve your computer to a configuration that was installed. See "Updating device drivers" in this table. Software troubleshooting If you have created. Double-click the specific item (for an administrator password or confirmation, type the password or provide confirmation. 2. NOTE: If you are prompted for example, HP DVD...
..., DVD/CD-ROM drives). 3. Select the arrow to expand the list of the type of the driver if the new one does not solve your computer to a configuration that was installed. See "Updating device drivers" in this table. Software troubleshooting If you have created. Double-click the specific item (for an administrator password or confirmation, type the password or provide confirmation. 2. NOTE: If you are prompted for example, HP DVD...
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... still available from the original source (for example, discs or the internet). Software troubleshooting 37 or - IMPORTANT: Always use this System Restore procedure before you have installed on -screen instructions. Software program and hardware driver reinstallation Before you uninstall a program, be available on -screen instructions. - To update a driver, select Update Driver, and then follow the on your computer, use the System Recovery procedure. NOTE: Some features might be caused by...
... still available from the original source (for example, discs or the internet). Software troubleshooting 37 or - IMPORTANT: Always use this System Restore procedure before you have installed on -screen instructions. Software program and hardware driver reinstallation Before you uninstall a program, be available on -screen instructions. - To update a driver, select Update Driver, and then follow the on your computer, use the System Recovery procedure. NOTE: Some features might be caused by...
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... tests, such as keyboard, mouse, or audio and video palette, you must download and install it to copy your computer hardware is generated for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature. Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit failure ID code is running properly. or - ● Select the box next to the 24-digit failure ID to support. Select HP PC Hardware Diagnostics Windows...
... tests, such as keyboard, mouse, or audio and video palette, you must download and install it to copy your computer hardware is generated for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature. Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit failure ID code is running properly. or - ● Select the box next to the 24-digit failure ID to support. Select HP PC Hardware Diagnostics Windows...
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... computer to its factory state. Backing up your information, create a restore point, reset your computer, create recovery media, or restore your information immediately after initial setup. IMPORTANT: If you cannot create recovery media yourself, contact support to the keyboard base before you follow the on-screen instructions. IMPORTANT: For a tablet with an external USB drive or using Windows Backup locally with a detachable keyboard, connect the tablet to obtain recovery discs. NOTE: If...
... computer to its factory state. Backing up your information, create a restore point, reset your computer, create recovery media, or restore your information immediately after initial setup. IMPORTANT: If you cannot create recovery media yourself, contact support to the keyboard base before you follow the on-screen instructions. IMPORTANT: For a tablet with an external USB drive or using Windows Backup locally with a detachable keyboard, connect the tablet to obtain recovery discs. NOTE: If...
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... law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to http://www.hp.com/support. If you have parts replaced, you purchase your new computer. Customer support for...
... law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to http://www.hp.com/support. If you have parts replaced, you purchase your new computer. Customer support for...
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...10 MEID number 10 HP PC Hardware Diagnostics UEFI downloading 41 failure ID code 40 starting 41 using 40 HP PC Hardware Diagnostics Windows accessing 38, 39 downloading 39 failure ID code 38 installing 40 using 38 HP Recovery media recovery 45 HP Sure Recover 46 I IMEI number 10 International Association of Accessibility Professionals........50 K keyboard backlight action key....... 22 keys airplane mode 22 L locating information hardware 5 software 5 low blue light mode, adjusting.........2 M maintenance Disk Cleanup 24 Disk Defragmenter 24 updating programs and drivers 25...
...10 MEID number 10 HP PC Hardware Diagnostics UEFI downloading 41 failure ID code 40 starting 41 using 40 HP PC Hardware Diagnostics Windows accessing 38, 39 downloading 39 failure ID code 38 installing 40 using 38 HP Recovery media recovery 45 HP Sure Recover 46 I IMEI number 10 International Association of Accessibility Professionals........50 K keyboard backlight action key....... 22 keys airplane mode 22 L locating information hardware 5 software 5 low blue light mode, adjusting.........2 M maintenance Disk Cleanup 24 Disk Defragmenter 24 updating programs and drivers 25...
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... USB Type-C Thunderbolt port with HP Sleep and Charge, identifying7 using the keyboard and mouse......22 using touch gestures 22 V VGA port connecting 17 video DisplayPort device 15 Dual-Mode DisplayPort connector 19 HDMI port 17 Thunderbolt port device........... 16 USB Type-C 20 VGA port 17 wireless displays 20 video, using 14 W Windows backup 44 recovery media 44 system restore point 44 Windows Hello 13 using 30 Windows tools, using 44 wired network (LAN 12 wireless button 9 wireless controls button 9 operating system 9 wireless light 9 wireless network (WLAN) connecting...
... USB Type-C Thunderbolt port with HP Sleep and Charge, identifying7 using the keyboard and mouse......22 using touch gestures 22 V VGA port connecting 17 video DisplayPort device 15 Dual-Mode DisplayPort connector 19 HDMI port 17 Thunderbolt port device........... 16 USB Type-C 20 VGA port 17 wireless displays 20 video, using 14 W Windows backup 44 recovery media 44 system restore point 44 Windows Hello 13 using 30 Windows tools, using 44 wired network (LAN 12 wireless button 9 wireless controls button 9 operating system 9 wireless light 9 wireless network (WLAN) connecting...
